Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1499 Views
  • 0 replies
  • 7 likes
  • Security
  • 1499 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445341 Views
  • 970 replies
  • 108 likes
  • Account
  • 445341 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198784 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198784 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108104 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108104 Views
  • 70 replies
  • 11 likes

Sharing on Facebook when outside of profile country

I'm a Spotify Premium subscriber, and I've been living outside of my profile country (US) for the past weeks. I've noticed that Spotify is able to play songs without any problem, and it is also able to share music on Facebook when I click the sharing...

  • Casual Listener
  • I'm a Spotify Premium subscriber, and I've been living outside of my profile country (US) for the past weeks. I've noticed that Spotify is able to play songs without any problem, and it is also able ...
  • BooG690
  • Casual Listener
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Solved!! Unable to cancel my subscription!

The site doesn't recognize my password when I try to cancel my subscription. I'm connected via Facebook and the site keeps telling me my password is invalid.

  • Casual Listener
  • The site doesn't recognize my password when I try to cancel my subscription. I'm connected via Facebook and the site keeps telling me my password is invalid.
  • stereoprologic
  • Casual Listener
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

Unable to purchase ecard

After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider. I can't see anywhere on the form to select a payment provider. Any help would be appreciated!

  • Newbie
  • After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider.   I can't see anywhere on the form to select a payment provider.   ...
  • Sam
  • Spotify
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes

Playlist subscribe

Is there a point to subscribing to playlists? They don't show up anywhere - you can't access them from the menu. I subscribed to a friend's playlist but it doesn't allow me to see that playlist when Spotify is reopened. I still have to search for the...

  • Newbie
  • Is there a point to subscribing to playlists? They don't show up anywhere - you can't access them from the menu. I subscribed to a friend's playlist but it doesn't allow me to see that playlist when ...
  • Sam
  • Spotify
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

A few quick questions

I pay for spotify premium mainly because I don't have a phone with alot of memory nor do I want to buy a larger mini sd. I thought the reason why I was paying for premium is to be able to stream music on my phone. I have recommened and coverted frien...

  • Visitor
  • I pay for spotify premium mainly because I don't have a phone with alot of memory nor do I want to buy a larger mini sd. I thought the reason why I was paying for premium is to be able to stream musi...
  • Sam
  • Spotify
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Logging in

I would like to log in not using my facebook account. How can I do this?

  • Newbie
  • I would like to log in not using my facebook account.  How can I do this?
  • user-removed
  • Not applicable
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

why is other forum closing really?

Is the other forum closing cause all the issues that spotify users have expressed are showing up high in Gooogle? Will this forum be indexed in the google results? Sounds to me that Spotify doesn't want any issues addressed. One of the main ones bein...

  • Casual Listener
  • Is the other forum closing cause all the issues that spotify users have expressed are showing up high in Gooogle?   Will this forum be indexed in the google results?    Sound...
  • user-removed
  • Not applicable
  • 356 Views
  • 5 replies
  • 1 likes
  • 356 Views
  • 5 replies
  • 1 likes

Limited access with premium account ?

Hi, why it is not possible with two devices at the same time to listen to music? I´ve payed a premium account but this limitation is realy a reason to terminate. Ore is there a way? Gratesstrgalt

  • Newbie
  • Hi,   why it is not possible with two devices at the same time to listen to music? I´ve payed a premium account but this limitation is realy a reason to terminate. Ore is there a way?   ...
  • user-removed
  • Not applicable
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

Start spotify premium

HiI have read the FAQ, but cannot seem to filter an answer to my question: I am Belgian, now living in Australia. I have access to Spotify Free, as my Spotify profile was set up when I was still in Belgium.I would like to upgrade to Premium, but Aust...

  • Newbie
  • Hi I have read the FAQ, but cannot seem to filter an answer to my question:   I am Belgian, now living in Australia. I have access to Spotify Free, as my Spotify profile was set up when I was...
  • Sam
  • Spotify
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Change country in profile

Hi! Could you help me change my country to USA? my username is gabyhp Thanks!

  • Newbie
  • Hi!   Could you help me change my country to USA? my username is gabyhp   Thanks!
  • Sam
  • Spotify
  • 455 Views
  • 2 replies
  • 0 likes
  • 455 Views
  • 2 replies
  • 0 likes

Album: wrong titles for the songs

The album "divinity" by the band "Altaria" has the track titles messed up, eg the titles arent properly linked to the actual songs and the songs have titles of a totally different song on the same album its not a "new" problem either Have a look at t...

  • Newbie
  • The album "divinity" by the band "Altaria" has the track titles messed up, eg the titles arent properly linked to the actual songs and the songs have titles of a totally different song on the same al...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Rosetti Noise by Harold Budd - skipping and popping

Is this the appropriate place to report a content problem? This track:Harold Budd – Rosetti Noise/Chrystal Garden And A Coda as well as all others on the album:Harold Budd – The Pavilion Of Dreams has many jarring and loud skips throughout. This is t...

  • Regular
  • Is this the appropriate place to report a content problem?   This track: Harold Budd – Rosetti Noise/Chrystal Garden And A Coda   as well as all others on the album: Harold Budd – The...
  • Sam
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Password does not work after upgrade to Premium

Hi,I have Spoty in my Sonos application. My creditcard was renewed by the bank due to fraudrisk and therefore you could not withdraw payments from my creditcard and my subscription was cancelled and I got the free version for a while. Now you have co...

  • Regular
  • Hi, I have Spoty in my Sonos application. My creditcard was renewed by the bank due to fraudrisk and therefore you could not withdraw payments from my creditcard and my subscription was cancelled an...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

LibSpotify

Hi there I am trying to get Libspotify but cannot login, I think something to do with my login being done with Facebook credentials, any ideas on what to do please? Thanks in advance Kris

  • Newbie
  • Hi there I am trying to get Libspotify but cannot login, I think something to do with my login being done with Facebook credentials, any ideas on what to do please?   Thanks in advance  ...
  • 603 Views
  • 0 replies
  • 0 likes
  • 603 Views
  • 0 replies
  • 0 likes

An error occurred..

I keep getting this message when I log in to facebook wtf?

  • Newbie
  • I keep getting this message when I log in to facebook wtf?
  • 732 Views
  • 0 replies
  • 1 likes
  • 732 Views
  • 0 replies
  • 1 likes

three devices

Shouldn´t you be aloud to play spotify on two or three devices at the same time.... When I do that the other device just shuts down..

  • Newbie
  • Shouldn´t you be aloud to play spotify on two or three devices at the same time.... When I do that the other device just shuts down..
  • Sam
  • Spotify
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Music not playing on Facebook

I have had a Spotify account for a couple of years. I recently linked this to my Facebook account. On Spotify, my Fb friends appear. If a play a song in Spotify, it appears in my Facebook timeline. But click on a Spotify link in Fb, my spotify accoun...

  • Casual Listener
  • I have had a Spotify account for a couple of years. I recently linked this to my Facebook account. On Spotify, my Fb friends appear. If a play a song in Spotify, it appears in my Facebook timeline. B...
  • Luftmensch
  • Casual Listener
  • 565 Views
  • 2 replies
  • 0 likes
  • 565 Views
  • 2 replies
  • 0 likes

Can't cancel my subscription...

Hi,I tried to cancel my subscription, but it says: "wrong password" although I can login with that same password. Do you have any ideas? Thanks edit: it seems that spotify changed the subscription cancellation. If your account is connected to faceboo...

  • Newbie
  • Hi, I tried to cancel my subscription, but it says: "wrong password" although I can login with that same password.   Do you have any ideas?   Thanks   edit: it seems that spotif...
  • David
  • Spotify Legend
  • 861 Views
  • 1 replies
  • 0 likes
  • 861 Views
  • 1 replies
  • 0 likes

Germany: Can't purchase / download purchased music

Hi there,First off, great to see that Spotify is now available in Germany!Now, here's the problem I encountered: Having purchased a 15-song-ticket-thingy and wanting to download the first 7 of those songs, it downloaded the first 5 just fine - and th...

  • Casual Listener
  • Hi there, First off, great to see that Spotify is now available in Germany! Now, here's the problem I encountered: Having purchased a 15-song-ticket-thingy and wanting to download the first 7 o...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Solved!! A deleted account has taken over. I pay for premium but end up with free account.

Hello!I have problems with a closed account has been taken over an account I pay for. A while ago I had problems with the technique logged me out and then when I logged on me again via Facebook, created a new account. So I had two accounts. One I did...

  • Casual Listener
  • Hello! I have problems with a closed account has been taken over an account I pay for. A while ago I had problems with the technique logged me out and then when I logged on me again via Facebook, cr...
  • kenla
  • Casual Listener
  • 528 Views
  • 2 replies
  • 0 likes
  • 528 Views
  • 2 replies
  • 0 likes