Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
292330 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
541506 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129680 Views
74 replies
12 likes
Credit card got hacked and i dropped to free since the card was cancelled. Now i cannot stream because it is available only to premium? Help?
Credit card got hacked and i dropped to free since the card was cancelled. Now i cannot stream because it is available only to premium? Help?
Casual Listener
300 Views
3 replies
0 likes
I attempted to cancel my premium account after the free trial about two months ago, have sent multiple emails to them with absoultey NO RESPONSE at all. They continue to charge me!!!! I have actually uninstalled spotify from my computer, which I emai...
I attempted to cancel my premium account after the free trial about two months ago, have sent multiple emails to them with absoultey NO RESPONSE at all. They continue to charge me!!!! I have actually...
Spotify
307 Views
1 replies
0 likes
Hello, I received a message that Spotify was not able to take a payment from my card ...so I have updated my card info but it still has not deducted anything from my card and my new payment day is 2012-05-02 this month which was yesterday for me. Wha...
Hello, I received a message that Spotify was not able to take a payment from my card ...so I have updated my card info but it still ha...
190 Views
0 replies
0 likes
I’m trying to create a spotify playlist for a music festival. The problem is that the festival doesn’t have a spotify account, and that nowadays you need a facebook profile to create one. Since we use a facebook page, instead of a profile, and facebo...
I’m trying to create a spotify playlist for a music festival. The problem is that the festival doesn’t have a spotify account, and that nowadays you need a facebook profile to create one. Since we us...
Casual Listener
1627 Views
2 replies
1 likes
Hi! Im having a "problem" with the loggin on both mac and ipad/iphone.Even if I choose to login with the spotify account, my facebook login works. Its does not create a real problem for me, but I will guess that it should not be like this? Another pr...
Hi! Im having a "problem" with the loggin on both mac and ipad/iphone. Even if I choose to login with the spotify account, my facebook login works. Its does not create a real probl...
Spotify
285 Views
1 replies
0 likes
Hello there. As you can see, I can write and speak English, but since I am a Spotify Spain paying member, first I would like to know if you are able to answer me in my own language, and if so, where and to whom should I make my question regarding som...
Hello there. As you can see, I can write and speak English, but since I am a Spotify Spain paying member, first I would like to know if you are able to answer me in my own language, and if so, where ...
Spotify Legend
617 Views
3 replies
0 likes
I would like to purchase a bundle, so that I can download say 10 tracks to a CD... But, nowwhere can I find how to purchase and pay
I would like to purchase a bundle, so that I can download say 10 tracks to a CD... But, nowwhere can I find how to purchase and pay
Spotify
569 Views
3 replies
0 likes
I have a problem 2 days ago i got my new iphone and created an (free) account on spotify , and linked it to my facebook account. ,yesterday i activated my premium account via my provider i used a diffrent emailadres , so now i have 2 accounts and the...
I have a problem 😞 2 days ago i got my new iphone and created an (free) account on spotify , and linked it to my facebook account. ,yesterday i activated my premium account via my pro...
Spotify
304 Views
1 replies
0 likes
Hi!I renewed my premium-subscription this afternoon and got the receipt sent to my email (but in Spanish). Now it doesn't work neither on my cell nor on my computer.
Hi! I renewed my premium-subscription this afternoon and got the receipt sent to my email (but in Spanish). Now it doesn't work neither on my cell nor on my computer.
232 Views
0 replies
0 likes
I believe I'm experiencing a bad bug with my Spotify account. It's either a bad bug or I'm getting hacked. I'm not getting very far with the customer service, so I thought I'd post here in the hopes that a developer or QA person reads these reports w...
I believe I'm experiencing a bad bug with my Spotify account. It's either a bad bug or I'm getting hacked. I'm not getting very far with the customer service, so I thought I'd post here in the hopes ...
470 Views
0 replies
1 likes
I deleted my old Facebook account and attempted to connect the new one to my existing Spotify account. The facebook log in window pops up but it won't actually connect. My spotify user name: mozicodoMy facebook email: bassburner@gmail.com
I deleted my old Facebook account and attempted to connect the new one to my existing Spotify account. The facebook log in window pops up but it won't actually connect. My spotif...
652 Views
0 replies
0 likes
Hi,Whenever I check my facebook Spotify app page I get a page with this text "Sign up to be first in line when Spotify launches in Luxembourg!" I am in the United States and my facebook account is set in the United States, my IP address is also recog...
Hi, Whenever I check my facebook Spotify app page I get a page with this text "Sign up to be first in line when Spotify launches in Luxembourg!" I am in the United St...
440 Views
0 replies
0 likes
Hi there, I spent over an hour & half to Virgin last night who to be honest were the square route of useless, so thought I'd try to get some help from the experts! When trying to link my free spotify account to my new virgin media 30mb package, it sa...
Hi there, I spent over an hour & half to Virgin last night who to be honest were the square route of useless, so thought I'd try to get some help from the experts! Whe...
Casual Listener
2371 Views
4 replies
0 likes
my spotify has started fully freaking out it started logging me out then back in.... then its saying im offline all the time and now its deleted all my starred tracks tryed uninstalling and reinstalling and got nothing...! help me:( cos its getting a...
my spotify has started fully freaking out it started logging me out then back in.... then its saying im offline all the time and now its deleted all my starred tracks tryed uninstalling and reinstall...
Casual Listener
302 Views
1 replies
0 likes
Hi all Just had a Spotify update in UK (02/05/2012) and, midway through playing the first track after re-starting, Spotify went offline (error 404). After looking on-line it seems this is usually a temporary log-in error. However, I was clearly logge...
Hi all Just had a Spotify update in UK (02/05/2012) and, midway through playing the first track after re-starting, Spotify went offline (error 404). After looking on-line it seems this is us...
244 Views
0 replies
0 likes
I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being done?
I reported weeks ago that my starred tracks and playlists have disappeared. I have tried everything on here to rectify things to no avail. Is it because I am a Spotify Free user that nothing is being...
Regular
1320 Views
9 replies
0 likes
I can't change my password as the email on the account doesn't work, I can't change my settings because spotify has changed my password, I'm paying for premium but I'm unhappy that I can't use it on my phone also. Can someone please help because I en...
I can't change my password as the email on the account doesn't work, I can't change my settings because spotify has changed my password, I'm paying for premium but I'm unhappy that I can't use it on ...
Spotify
244 Views
1 replies
0 likes
i had about 200+ in my starred list now i have only 55, what have happend? any1 help me? :S
i had about 200+ in my starred list now i have only 55, what have happend? any1 help me? :S
241 Views
0 replies
0 likes
Hello, I have tried to change my profile to tell Spotify that I live in Denmark now, but even though Denmark is also part of Spotify now, I am not allowed to change my free account to a Danish free account. I have a Danish IP-address. What do I do?
Hello, I have tried to change my profile to tell Spotify that I live in Denmark now, but even though Denmark is also part of Spotify now, I am not allowed to change my free account to a Danish free a...
Spotify Legend
485 Views
1 replies
0 likes
