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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421595 Views
  • 965 replies
  • 108 likes
  • Account
  • 421595 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186562 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186562 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103482 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103482 Views
  • 69 replies
  • 10 likes

Spotify does not accept upgrade

I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're usin...

  • Casual Listener
  • I try to upgrade my free-account to unlimited - what happens? "For security reasons, type in your password." I do so. And then: "Payment failed. Please make sure that you have sufficient funds and th...
  • meahtenoha
  • Spotify
  • 902 Views
  • 1 replies
  • 0 likes
  • 902 Views
  • 1 replies
  • 0 likes

Offline-spillelister på mobilen

Hei! Jeg har akkurat oppgradert min spotify unlimited til spotify premium. Jeg får ikke hørt mine offline spillelister i offline modus på mobilen. Hva gjør jeg?

  • Newbie
  • Hei!   Jeg har akkurat oppgradert min spotify unlimited til spotify premium.    Jeg får ikke hørt mine offline spillelister i offline modus på mobilen. Hva gjør jeg?    
  • David
  • Spotify Legend
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

How can I pay via Paypal without having a credit card?

I want to buy a premium account and have a paypal account with a verified bank account. Nevertheless I only have the option to add a credit card if I select to pay via paypal. Problem is I do not own a credit card ... so what can I do? Thanks!

  • Casual Listener
  • I want to buy a premium account and have a paypal account with a verified bank account. Nevertheless I only have the option to add a credit card if I select to pay via paypal.   Problem is I d...
  • federflug
  • Casual Listener
  • 1387 Views
  • 4 replies
  • 0 likes
  • 1387 Views
  • 4 replies
  • 0 likes

Everything gone ...? Help ?!

Hi, I must apologize first for my bad level in english but I have a very special and boring request to do ... I was listening to my music on spotify as usual, then from nowhere appeared a Window : "You must logging" ... So I closed it, and spotify cl...

  • Visitor
  • Hi, I must apologize first for my bad level in english but I have a very special and boring request to do ...   I was listening to my music on spotify as usual, then from nowhere appeared a Wi...
  • Hadia
  • Casual Listener
  • 1073 Views
  • 5 replies
  • 0 likes
  • 1073 Views
  • 5 replies
  • 0 likes

Solved!! Premium account, but still hear/see advertising?

I recently have a 30-day premium trial account and I still hear and see advertising, isn't that supposed to be turned off when you have a premium account?

  • Casual Listener
  • I recently have a 30-day premium trial account and I still hear and see advertising, isn't that supposed to be turned off when you have a premium account?    
  • adamk22
  • Casual Listener
  • 1508 Views
  • 2 replies
  • 0 likes
  • 1508 Views
  • 2 replies
  • 0 likes

account login!?!?!?

I can't remember my password, and the last one sent to my email a few weeks ago isn't working. Why won't they email or send the new number to my cell phone and when they do, how can I change it to something I want.. Thankyou midget_kat@hotmail.com

  • Casual Listener
  • I can't remember my password, and the last one sent to my email a few weeks ago isn't working. Why won't they email or send the new number to my cell phone and when they do, how can I change it to so...
  • 1210304005
  • Casual Listener
  • 1182 Views
  • 5 replies
  • 0 likes
  • 1182 Views
  • 5 replies
  • 0 likes

Help! Accidental purchase of spotify premium

Hi, i accidently purchased spotify premium on my credit card...Is there a way to cancel this purchase?

  • Newbie
  • Hi, i accidently purchased spotify premium on my credit card... Is there a way to cancel this purchase?
  • meahtenoha
  • Spotify
  • 1890 Views
  • 1 replies
  • 0 likes
  • 1890 Views
  • 1 replies
  • 0 likes

Error password?

Hi.My problem is very rare.Is the password for Spotify Web is not the same as the program?Because Sporify Web if I let in, but the program tells me it's wrong.Ask you to send me the password for email and tell me the password I use is facebook.The qu...

  • Casual Listener
  • Hi. My problem is very rare. Is the password for Spotify Web is not the same as the program? Because Sporify Web if I let in, but the program...
  • meahtenoha
  • Spotify
  • 1359 Views
  • 6 replies
  • 0 likes
  • 1359 Views
  • 6 replies
  • 0 likes

from an angry norwegian

i have spotifid with advitisreelse i go to cort with this, so i shoud not pay. but you have billed me severel tousen dollar. i want my money back, you tricket me, and that pises me off. i got all the paper and you will get nowher, only pay me more. H...

  • Newbie
  • i have spotifid with advitisreelse i go to cort with this, so i shoud not pay. but you have billed me severel tousen dollar. i want my money back, you tricket me, and that pises me off. i got all the...
  • Kun_Vidar
  • Casual Listener
  • 1143 Views
  • 2 replies
  • 0 likes
  • 1143 Views
  • 2 replies
  • 0 likes

subscription

I've got an android rezound and have purchased the premium subscription. Then, when I login on my phone - I'm unable to play any tunes - says I need a premium subscription. Any thoughts?

  • Newbie
  • I've got an android rezound and have purchased the premium subscription.  Then, when I login on my phone - I'm unable to play any tunes - says I need a premium subscription.  Any thoughts?
  • 628 Views
  • 0 replies
  • 0 likes
  • 628 Views
  • 0 replies
  • 0 likes

Subscription Error

I have been out of the country and unable to login to spotify for a while because of the 14 day limited use restriction. I am however in the United States currently and it still acts like my subscription status is outside of the US. I tried changing ...

  • Newbie
  • I have been out of the country and unable to login to spotify for a while because of the 14 day limited use restriction. I am however in the United States currently and it still acts like my subscrip...
  • Richard
  • Community Legend
  • 866 Views
  • 1 replies
  • 0 likes
  • 866 Views
  • 1 replies
  • 0 likes

My Spotify Premium code is on my wrong email address. How can I get it back?

I pay the spotify premium with visa and the code was send to my email address that is old and I can't use that email address anymore. How can I get the code to the new email address? I have now changed my account email for a new one.

  • Casual Listener
  • I pay the spotify premium with visa and the code was send to my email address that is old and I can't use that email address anymore. How can I get the code to the new email address? I have now chang...
  • 1405 Views
  • 0 replies
  • 0 likes
  • 1405 Views
  • 0 replies
  • 0 likes

2 facebook profiles in my acount in spotify...

Hello, I don´t know how, but i have 2 facebook profiles with my acount in spotify.I have tryed to log in whith the other profile but is impossible. Always say me that I have only one acount in spotify. Could you help me?

  • Newbie
  • Hello,   I don´t know how, but i have 2 facebook profiles with my acount in spotify. I have tryed to log in whith the other profile but is impossible. Always say me that I have only one acoun...
  • Richard
  • Community Legend
  • 1263 Views
  • 1 replies
  • 0 likes
  • 1263 Views
  • 1 replies
  • 0 likes

Query regarding Premium service

Hi, I've been using Spotify (free version) for a few years now, This afternoon I was looking to see if I could find the wep page on the site advertising Premium free trail. I was unable to at the time, so I just decided to pay for the premium. Ironic...

  • Newbie
  • Hi, I've been using Spotify (free version) for a few years now,    This afternoon I was looking to see if I could find the wep page on the site advertising Premium free trail.   I ...
  • Sam
  • Spotify
  • 1072 Views
  • 3 replies
  • 0 likes
  • 1072 Views
  • 3 replies
  • 0 likes

Spotify charged me for a month of service

A little over a month ago, I saw Spotify's promotion for a free month of their premium service. I eagerly signed up, entered my credit card info (MISTAKE!) and carried on with a free month. Two days before the subscription was to end, I went and foll...

  • Newbie
  • A little over a month ago, I saw Spotify's promotion for a free month of their premium service.  I eagerly signed up, entered my credit card info (MISTAKE!) and carried on with a free month.&nbs...
  • Richard
  • Community Legend
  • 1485 Views
  • 1 replies
  • 0 likes
  • 1485 Views
  • 1 replies
  • 0 likes

log in chaos - help

i've downloaded spotifyi log in with my facebook intothen a spotify log in box comes up! even though i'm logged in via facebook and the spotify log in box won't accept any information as correct, not my facebook info and not the spoitify username tha...

  • Newbie
  • i've downloaded spotify i log in with my facebook into then a spotify log in box comes up!   even though i'm logged in via facebook       and the spotify lo...
  • 796 Views
  • 0 replies
  • 1 likes
  • 796 Views
  • 0 replies
  • 1 likes

Login failing

Hi there I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country. But I have not went anywhere, very strange. Help me, please.

  • Newbie
  • Hi there   I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country.  But I have not went anywhere, very strange....
  • 868 Views
  • 0 replies
  • 0 likes
  • 868 Views
  • 0 replies
  • 0 likes

Bought premium, only got a weeks worth.

I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...

  • Newbie
  • I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...
  • 729 Views
  • 0 replies
  • 0 likes
  • 729 Views
  • 0 replies
  • 0 likes

Subscription

I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?

  • Casual Listener
  • I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?
  • 610 Views
  • 0 replies
  • 0 likes
  • 610 Views
  • 0 replies
  • 0 likes