Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hello, So as much as I love Spotify, I simply have to delete my Facebook (at least for awhile). I know I registered with Spotify long before the deadline, but I believe I linked the accounts and now I can't unlink them - is there anything I can do? T...
Ok so trying to log into spotify and i'm faced with this, It says; Click to read the updated spotify end user agreementTo proceed you must accept the new agreement But loading is overlayed over this text, Left for 2 hours while I sorted the garden an...
got email with user name. click on link and can't connect
Hey Spotify. I made this account because I can't log into my other account. It says I log in and all but says it is incorrect after I log in so I would be offline and no actions can be made. My original account email is erich302@gmail.com. Please hel...
Is there a way to not sync my ipod to spotify without reactivating the sync in itunes? I don't want to sync it to either program and it keeps messing with my ipod
Hi, I bought a coupon from Sweden that gives me 1 month premium or 2 months unlimited. I would like to choose premium so that I can use Spotify on my iphone. However, my credit card on appstore is from a country where Spotify has not been launched, s...
I have been a customer for a long time with spotify premium. The other day I noticed that I have been downgraded to the free verision without acctivly doing so myself and without reciving any type of notification. No money has been drawn the last mon...
Recently my account hasn't been lettingme log on..I spent money on Spotify Unlimited and it will not let me log in to it anymore.I have no idea why, and It's starting to upset me a little.My original email is jujubeez36@yahoo.com.It keeps saying I ha...
I imported a track to a playlist on Spotify. Later, I was playing from the same playlist that didn't have the track imported. For some reason the track does appear as "playable", but it's a different track, and it's been replaced with a different nam...
I purchased spotify unlimited and tried to start listening to songs but it keeps saying you need spotify premium so now I'm annoyed after paying 4.99 for what seemed like a really good app can anyone help or have I been ripped off x
...I´m getting real tired of getting the message that spotify can´t sign me up for premium despite that everything is correct. Numbers are right, there is money to withdrawn and i have beenrestarting Spotify 3 times now. What is happening and what am...
So i paid for full month subscription a while ago. Now i cant use spotify premium on my phone/computer and in my account it says "you havent set up any subscriptions" and theres no receipts or anything. Nice goings spotify.
I followed the stupid instructions in previous posts that say to use the Contact form to delete my account, which sent me an email saying to "check the community page" Stop sending me in circles, just completely delete my account please or tell me cl...
Have just joined spotify on unlimited service but it will not let me play any songs, apparently the streaming is only available to premium subscribers! I have tried re logging in, I have uninstalled and reinstalled the app, but still nothing works. N...
Hello! I'm sorry to be the billionth person with this problem, but all my playlists seem to have disappeared from my account, and am curious to know how to retrieve them. I read the post on missing playlists, but the solutions there didn't seem to he...
HELP! I want my account deleted! I can't seem to find a way to do this!
I redeemed a code for a month's worth of Spotify Premium to my account, yet my subscription status is still only spotify free. The code is now invalid, and I'm sure I applied it to the correct account. Any help would be greatly appreciated.
Hi! After my account got hacked my playlist dissapeared becuase of the hacker that deleted them. Now I am in control again of the account. I have seen that people got help restoring them, can you help me aswell ?
Because of the changeing number on my card I loose all my playlists....Now I've change the card informations and I want my premium back together with all the music folders....Hope u can help me....