Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 294 Views
  • 0 replies
  • 6 likes
  • Security
  • 294 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436094 Views
  • 971 replies
  • 108 likes
  • Account
  • 436094 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1193831 Views
  • 119 replies
  • 116 likes
  • Account
  • 1193831 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106334 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106334 Views
  • 70 replies
  • 11 likes

Will Deactivating Facebook Delete Spotify?

PlanPremium (Student)CountryUSADeviceMacbook Pro 2013Operating SystemMac Mojave My Question or IssueLong ago I created my Spotify account via Facebook because that used to be the only way you could access Spotfiy. Now, if I were to delete my Facebook...

  • Visitor
  • Plan Premium (Student) Country USA Device Macbook Pro 2013 Operating System Mac Mojave   My Question or Issue Long ago I created my Spotify account via Facebook because that used to be...
  • Billy-J
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 332 Views
  • 1 replies
  • 0 likes

Spotify stopped sending me emails about new releases from artists I follow

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Roadie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 796 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 796 Views
  • 2 replies
  • 0 likes

**bleep** por boleto

Efetuei **bleep** por boleto bancario dia 10/02 e ate agora nao foi liberado a assinatura Premium, apenas veio no meu email uma msg informando que o boleto ainda estava pendente, porem o **bleep** ja foi debitado da minha conta bancaria. Aguardo prov...

  • Newbie
  • Efetuei **bleep** por boleto bancario dia 10/02 e ate agora nao foi liberado a assinatura Premium, apenas veio no meu email uma msg informando que o boleto ainda estava pendente, porem o **bleep** ja...
  • Bittencourt
  • Spotify Star
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution How/Can I Verify my Personal or Music Label User Account

PlanPremium CountryUnited Kingdom DevicePC & Mac Book AIR & iPhone 7s Operating SystemIOS 12+, Windows My Question or IssueIs there away to Verify my Personal/Label User Account, I'm an Artist and My Artist Profile is Verifed but Is There away to Ver...

  • Regular
  • Plan Premium   Country United Kingdom    Device PC & Mac Book AIR & iPhone 7s   Operating System IOS 12+, Windows    My Question or Issue Is there a...
  • Shake-a-Hoof
  • Roadie
  • 514 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 514 Views
  • 1 replies
  • 0 likes

Linked playlist not updating since weeks (May 20th?)

PlanPremiumCountryEverywhere Device(All devices)Operating System(Android Pie, Windows 10) My Question or IssueI have a linked playlist from hype.m (hype machine). New favorites are usually added automatically to one of my playlists but it hasn't been...

  • Casual Listener
  • Plan Premium Country Everywhere   Device (All devices) Operating System (Android Pie, Windows 10)   My Question or Issue I have a linked playlist from hype.m (hype machine). New ...
  • leekslk
  • Casual Listener
  • 553 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 553 Views
  • 3 replies
  • 0 likes

Land ändern Premium

PlanPremiumCountryATMy Question or IssueIch wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine österreichische Kreditkarte ändern, was auch funktioniert, aber ...

  • Casual Listener
  • Plan Premium Country AT My Question or Issue Ich wohne in Österreich, habe aber in den letzten Monaten eine deutsche Kreditkarte für die Zahlung verwendet. Nun möchte ich es wieder auf meine öst...
  • zaphod_beeble
  • Casual Listener
  • 13986 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
  • 13986 Views
  • 7 replies
  • 1 likes

Gutschein wurde nicht zugeschickt

Hallo zusammen, ich habe fuer meine Freundin ein Spotify Gutschein gekauft.Kauf wurde mit der Belegnr. registriert und mein Konto belastet (Kreditkarte). Leider hat meine wurde noch kein Code zugeschickt. (Ich habe keine Bestaetigung per Email bekom...

  • Newbie
  • Hallo zusammen,   ich habe fuer meine Freundin ein Spotify Gutschein gekauft. Kauf wurde mit der Belegnr. <snip removed order id> registriert und mein Konto belastet (Kreditkarte). Le...
  • songassistant
  • Composer
  • 503 Views
  • 2 replies
  • 0 likes
  • 503 Views
  • 2 replies
  • 0 likes

Can I associate my Starbucks partner account with a new Spotify account?

I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find. Is it possible to disconnect my Starbucks partner ...

  • Newbie
  • I have recently created a new Spotify account to claim my Starbucks Partner benefits through, but have decided I want to choose a unique username at sign up instead to make my account easier to find....
  • Luan
  • Spotify Star
  • 917 Views
  • 1 replies
  • 0 likes
  • 917 Views
  • 1 replies
  • 0 likes

Phone number showing to public on playlists

I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!

  • Newbie
  • I can see my phone number when searching public playlists. It’s not listed on my account no have no idea how it’s there and I can’t find where to change it. Help please!
  • DonteeWeaver
  • Regular
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

New family account merged with existing

Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created her a new account. But when she logs in with her em...

  • Newbie
  • Hi! So my dad, mom, and I were all on a family plan and everything was working great. Then we added my sister. We followed the instructions, did the same thing we did for the other ones, and created ...
  • OneByBoo
  • Roadie
  • 409 Views
  • 1 replies
  • 0 likes
  • Account
  • 409 Views
  • 1 replies
  • 0 likes

Solved!! Adding playlist to Artist page

I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r But when I go to add, it doesn't recognise the link.

  • Visitor
  • I need to add this playlist to my artist page https://open.spotify.com/playlist/2NNL0FJOoPOqnHdWgPZ76r   But when I go to add, it doesn't recognise the link.
  • OneByBoo
  • Roadie
  • 598 Views
  • 1 replies
  • 0 likes
  • Account
  • 598 Views
  • 1 replies
  • 0 likes

How to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc.

Hi, can anyone help me?I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profile. And how do you have an Artist page on the Spotify...

  • Casual Listener
  • Hi, can anyone help me? I want to ask, how to get or access to Spotify for Artists without third parties such as: TuneCore, CD Baby, etc. I already got 250 Followers and nothing happened in my profi...
  • songassistant
  • Composer
  • 1576 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1576 Views
  • 3 replies
  • 0 likes

Superuser Contribution Many problems with my account

PlanPremiumCountryChileDeviceiPhone 7 and laptopOperating SystemiOS 11.2.6, and Windows 10 My Question or IssueI'm having big troubles with my Spotify account in all the devices I regularly use, it began stoping some songs after 6 seconds on my PC, I...

  • Visitor
  • Plan Premium Country Chile Device iPhone 7 and laptop Operating System iOS 11.2.6, and Windows 10   My Question or Issue I'm having big troubles with my Spotify account in all the devi...
  • Katerina
  • Spotify Legend
  • 682 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 682 Views
  • 2 replies
  • 0 likes

How to Get Artist Profile

How to get Artist Profile without third parties such as: CD Baby, Tune Core, etc. PlanPremium CountryIndonesian Device(Samsung Galaxy J2) Operating System(Android M.)

  • Casual Listener
  • How to get Artist Profile without third parties such as: CD Baby, Tune Core, etc.   Plan Premium   Country Indonesian   Device (Samsung Galaxy J2)   Operating...
  • songassistant
  • Composer
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 352 Views
  • 1 replies
  • 0 likes

Music stops playing

PlanPremiumCountryCanadaDeviceSamsung S9 plusOperating SystemBluetooth My IssueAfter 20mins of playing music it randomly stops playing and I have to physically go into my phone and hit next or play. This continues for the rest of the day after every ...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung S9 plus Operating System Bluetooth   My Issue After 20mins of playing music it randomly stops playing and I have to physically go into my pho...
  • NajNaor
  • Gig Goer
  • 439 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 439 Views
  • 3 replies
  • 0 likes

hi

**bleep**

  • Newbie
  • **bleep**
  • NajNaor
  • Gig Goer
  • 24504 Views
  • 2 replies
  • 0 likes
  • Account
  • 24504 Views
  • 2 replies
  • 0 likes

Solved!! How do I create an account that my entire company can use at the same time if needed? (more than 10)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like to create an account that my entire company can have access to, and that more th...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I would...
  • Luan
  • Spotify Star
  • 2012 Views
  • 5 replies
  • 0 likes
  • Account
  • 2012 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Two Spotify Accounts - Can you merge them

Hello, So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, Spotify seemed to create another acount for me that was not c...

  • Newbie
  • Hello,   So I had one free account linked from my Facebook page. I hated that it kept sharing all the music I was listening to on my Facebook page so I removed that setting. Once I did that, S...
  • Katerina
  • Spotify Legend
  • 348065 Views
  • 66 replies
  • 6 likes
  • 348065 Views
  • 66 replies
  • 6 likes

GETTING DOUBLE-TRIPLE CHARGED?

After months of heachaches with Spotify's online only customer support, I've finally found out why I've been getting double and triple charged. My account info had been leaked. They [Thieves] set up an accounts from obviously fake gmail accounts and ...

  • Newbie
  • After months of heachaches with Spotify's online only customer support, I've finally found out why I've been getting double and triple charged. My account info had been leaked. They [Thieves] set up ...
  • NajNaor
  • Gig Goer
  • 1028 Views
  • 4 replies
  • 0 likes
  • Account
  • 1028 Views
  • 4 replies
  • 0 likes

My 2017 wrapped

Hi I use Spotify almost everyday and it says there's not enough information to have made a 2017 Wrapped playlist . I was just wondering why I didn't get a wrapped playlist and I love the special playlists made just for me.

  • Newbie
  • Hi I use Spotify almost everyday and it says there's not enough information to have made a 2017 Wrapped playlist . I was just wondering why I didn't get a wrapped playlist and I love the special play...
  • ListenToGlobal
  • Composer
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes