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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80417 Views

9 replies

2 likes

Account
Login
  • 80417 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653857 Views

13 replies

4 likes

Account
  • 653857 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734305 Views

18 replies

29 likes

  • 734305 Views
  • 18 replies
  • 29 likes

Superuser Contribution Home screen is showing blank

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue - I have subscribed to the premium.Since then the home screen is showing blank since then.Re...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue - I have...

Petya

Community Legend

6307 Views

16 replies

1 likes

Account
  • 6307 Views
  • 16 replies
  • 1 likes

HELP! Someone has access to my account from India!

So I woke up one morning to find that I was following an 'indian wedding playlist'. Me, residing in Denmark, don't listen to indian wedding music so I was confused. I later found that multiple of my playlists had been deleted, and at last I saw, WHIL...

Newbie

So I woke up one morning to find that I was following an 'indian wedding playlist'. Me, residing in Denmark, don't listen to indian wedding music so I was confused. I later found that multiple of my ...

Jose_M

Spotify Star

3153 Views

3 replies

0 likes

Account
Security
  • 3153 Views
  • 3 replies
  • 0 likes

Superuser Contribution My account got Hacked

Plan PremiumCountry Italy DevicePX,HUAWEIOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account got hacked, i changed the password but the person still enters into my account

Casual Listener

Plan Premium Country Italy     Device PX,HUAWEI Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My account got hacked, i changed the...

Petya

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify through Facebook: "Don't have authorisation"

I am using the app on my Windows PC and can't log into it through facebook, which is the only way since it doesn't accept my facebook email as an account. One day I came home and I was logged out. I am still logged in on my phone, at work, and in the...

Visitor

I am using the app on my Windows PC and can't log into it through facebook, which is the only way since it doesn't accept my facebook email as an account. One day I came home and I was logged out. I ...

Peter

Spotify Legend

525 Views

2 replies

0 likes

Login
Premium
  • 525 Views
  • 2 replies
  • 0 likes

Moving between premium family accounts

I live with my brother and together we have a family account. My girlfriend currently has an account with her family with her dad as the admin. She's moving in with us and I'd like her to move from her family's account to mine. Her dad and her family...

Visitor

I live with my brother and together we have a family account. My girlfriend currently has an account with her family with her dad as the admin. She's moving in with us and I'd like her to move from h...

Bethany_Dawn

Community Legend

489 Views

1 replies

0 likes

Account
Premium
Subscription
  • 489 Views
  • 1 replies
  • 0 likes

My account username was automatically changed

PlanFreshly bought PremiumCountryPolandDeviceXiaomi Pocophone F1Operating SystemAndroid 8.1 Oreo My Question or IssueHi. I'm new to Spotify and just registered from an app on my phone. I opted for email-bound account, so it's not connected to Faceboo...

Casual Listener

Plan Freshly bought Premium Country Poland Device Xiaomi Pocophone F1 Operating System Android 8.1 Oreo   My Question or Issue Hi. I'm new to Spotify and just registered from an app on...

Monokamph

Gig Goer

987 Views

9 replies

0 likes

Account
Login
Premium
  • 987 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not playing in order

Hi. My Spotify is not playing songs in any order. I have got a playlist, but when i play a song in this it switches to a random song not in my playlist when the song is finished. I have tried to shuffle play too, but it still remains the same. It is ...

Casual Listener

Hi. My Spotify is not playing songs in any order. I have got a playlist, but when i play a song in this it switches to a random song not in my playlist when the song is finished. I have tried to shuf...

Eni

Moderator

64652 Views

24 replies

1 likes

Account
  • 64652 Views
  • 24 replies
  • 1 likes

Spotify on ps4 won't start

Can't seem to get it to open on ps4. Tried just about everything I can think of. I can still play from my phone to the ps4 but can't do anything on the ps4 to change or set new playlist. Started about a week ago. Starting up it say error or shows a s...

Regular

Can't seem to get it to open on ps4. Tried just about everything I can think of. I can still play from my phone to the ps4 but can't do anything on the ps4 to change or set new playlist. Started abou...

Christianyan

Visitor

43637 Views

17 replies

6 likes

Account
Login
  • 43637 Views
  • 17 replies
  • 6 likes

Superuser Contribution Someone else is using my account

PlanPremiumCountryPhilippinesDevice(iPhone 7)Operating System(iOS 11) My Question or IssueAs the subject states, someone else (I’m guessing from another country) has been using my spotify account for the past 2 weeks . Changed my password (yesterday)...

Casual Listener

    Plan Premium Country Philippines Device (iPhone 7) Operating System (iOS 11)   My Question or Issue As the subject states, someone else (I’m guessing from another count...

donbergaaas

Composer

723 Views

4 replies

0 likes

Account
Login
Premium
  • 723 Views
  • 4 replies
  • 0 likes

Payment failed but i have payed

PlanFamily PremiumCountryDenmarkDeviceHuawei p10Operating SystemAndroid Oreo My Question or IssueI can see that I have paid for my family account 1 July 2019 in my bank account, but it says the payment failed. I dont understand?

Newbie

Plan Family Premium Country Denmark Device Huawei p10 Operating System Android Oreo   My Question or Issue I can see that I have paid for my family account 1 July 2019 in my bank ...

Billy-J

Spotify Star

339 Views

1 replies

0 likes

Account
Premium
Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Help me with my app.

My app home page is completely dark even though other functions are working...I tried troubleshooting but it didn't help. Device: Samsung Galaxy S9 plusPremium account

Visitor

My app home page is completely dark even though other functions are working... I tried troubleshooting but it didn't help.     Device: Samsung Galaxy S9 plus Premium account  

Luan

Spotify Star

632 Views

1 replies

0 likes

Account
Other
Premium
  • 632 Views
  • 1 replies
  • 0 likes

Playlist covers not changing

I've been trying to change my playlist covers, but even after I save them, it reverts back to the original cover within a few minutes. I've tried restarting the app, my computer, and reinstalling Spotify, but nothing seems to be working. I've even tr...

Casual Listener

I've been trying to change my playlist covers, but even after I save them, it reverts back to the original cover within a few minutes. I've tried restarting the app, my computer, and reinstalling Spo...

Billy-J

Spotify Star

741 Views

3 replies

0 likes

Account
  • 741 Views
  • 3 replies
  • 0 likes

How can I hide "please don't stop the music" entirely?

PlanPremiumCountryMalaysia and/or Singapore My Question or IssueEvery day when I turn on my Spotify, I am first welcomed by a list of artists that I have no intention to explore. How can I hide that list entirely and see only the "Made for you" sugge...

Casual Listener

Plan Premium Country Malaysia and/or Singapore   My Question or Issue Every day when I turn on my Spotify, I am first welcomed by a list of artists that I have no intention to explore. How...

Luan

Spotify Star

963 Views

1 replies

2 likes

Other
Premium
Unlimited
  • 963 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Username is not appearing in searches

Plan: Premium (Family)Device: all (friends using various)Country: Canada My username is not appearing in searches. I was told by a Spotify representative a few things that are not accurate or reasonable responses. The first is that my username is uf9...

Music Fan

Plan: Premium (Family) Device: all (friends using various) Country: Canada    My username is not appearing in searches. I was told by a Spotify representative a few things that are not ...

Kiril

Moderator

8029 Views

20 replies

4 likes

Account
  • 8029 Views
  • 20 replies
  • 4 likes

two accounts using the same email address

I currently have two accounts, a free one and a premium one, that are both using the same email address. Logging in with email/username brings me to my free account, and logging in with Facebook brings me to my Spotify Premium account (however if I l...

Newbie

I currently have two accounts, a free one and a premium one, that are both using the same email address.  Logging in with email/username brings me to my free account, and logging in with Faceboo...

Robert_W

Community Legend

455 Views

1 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to my account because it's being "blocked by my firewall"

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueCan't login through facebook because my "firewall" is blocked, even though I've disabled it. I also can't change my email, because it's a facebook acount. And I can't unl...

Regular

Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue Can't login through facebook because my "firewall" is blocked, even though I've disabled it. I...

osornios

Spotify Star

705 Views

3 replies

0 likes

Account
Login
  • 705 Views
  • 3 replies
  • 0 likes

Superuser Contribution could you make me quick free and give me a artist spotify account please, im waiting too long

PlanPremiumCountrynetherlandsDevicemacOperating Systemapple My Question or Issuehi there, could you make me quick free and give me a artist spotify account please, im waiting too long, 23 years old from the netherlandsmy profilehttps://open.spotify.c...

Regular

Plan Premium Country netherlands Device mac Operating System apple   My Question or Issue hi there, could you make me quick free and give me a artist spotify account please, im waiting...

yasientrabih

Regular

816 Views

6 replies

0 likes

Account
Free
Premium
  • 816 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Having to play on other devices through my iphone

PlanPremiumCountryUK DeviceIphone 7/Samsung TV My Question or IssueFor the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room. I have been able to control the music with the remote. Today I can no longer do this and ...

Music Fan

  Plan Premium Country UK   Device Iphone 7/Samsung TV   My Question or Issue For the past 3 years I have been able to play my Spotify on my Samsung TV in our garden room.&nb...

jacquie_arnott

Music Fan

1741 Views

11 replies

0 likes

Other
Premium
  • 1741 Views
  • 11 replies
  • 0 likes

Being Double-Billed

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i am being double billed on my credit card for the last 7 months for premium , how d...

Newbie

Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that i am ...

osornios

Spotify Star

513 Views

1 replies

1 likes

Premium
  • 513 Views
  • 1 replies
  • 1 likes