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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293683 Views

529 replies

34 likes

Account
Free
  • 293683 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13737 Views

6 replies

11 likes

Security
  • 13737 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541907 Views

990 replies

115 likes

Account
  • 541907 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129750 Views

74 replies

12 likes

Account
Login
Premium
  • 129750 Views
  • 74 replies
  • 12 likes

Premium suspended?

Hi, I was helping my friend out making a Spotify account a few days ago, so I started by making a account and adding Premium to it and it worked great, using Spotify his phone and everything the first time.But the next time he logged in on his phone ...

Newbie

Hi, I was helping my friend out making a Spotify account a few days ago, so I started by making a account and adding Premium to it and it worked great, using Spotify his phone and ever...

Sam

Spotify

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Why is spotify different by country?

Hi have a premium subscription which i signed up from Paris, France, but I am now travelling in the US for a few months and want to use my spotify account. I can connect to my account but the functionalities are horrible. I can no longer use the "wha...

Newbie

Hi have a premium subscription which i signed up from Paris, France, but I am now travelling in the US for a few months and want to use my spotify account.   I can connect to my account but th...

Sam

Spotify

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Account hacked

Email + password changed. Logged in through facebook. Please advise

Casual Listener

Email + password changed. Logged in through facebook. Please advise

VirtualBalboa

Casual Listener

368 Views

2 replies

0 likes

  • 368 Views
  • 2 replies
  • 0 likes

DELETE ACCOUNT

I've emailed Spotify to delete my account but I only got an automated response back telling me to look at the Community postings. SPOTIFY, PLEASE DELETE MY ACCOUNT! Thanks.

Newbie

I've emailed Spotify to delete my account but I only got an automated response back telling me to look at the Community postings. SPOTIFY, PLEASE DELETE MY ACCOUNT! Thanks.

Sam

Spotify

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

WHERE is the unsubscribe link?

Step by step. I've been looking for 20 minutes. I downloaded this SOLEY to hear one song, because I HAD to sign up. The song wouldn't play, and I want unsubscribed. I'm on the site on my cell phone through the internet browser. Step by step please.

Visitor

Step by step. I've been looking for 20 minutes. I downloaded this SOLEY to hear one song, because I HAD to sign up. The song wouldn't play, and I want unsubscribed. I'm on the site on my cell phone t...

Sam

Spotify

1338 Views

3 replies

0 likes

  • 1338 Views
  • 3 replies
  • 0 likes

FB messenger

How do you get FB messenger to show the songs you are listening to

Newbie

How do you get FB messenger to show the songs you are listening to

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Facebook Login while trying to pay with Paypal

So I changed debit cards. Went to use the new on and I'm getting a "declined check card info" message. So I just tried to use my Paypal account. Everything works until it tells me I have to login through Facebook. I have to enter my password 3 times ...

Newbie

So I changed debit cards. Went to use the new on and I'm getting a "declined check card info" message. So I just tried to use my Paypal account. Everything works until it tells me I have to login thr...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

I made a mess with linking/unlinking to Facebook and lost all my playlists.

Hei, here's what I have done:1) I had an old non-facebook Spotify account for which I lost password and had no access to the linked email.2) I created a new Spotify account linked to FB.3) I remembered the password to my old account, logged in Spotif...

Newbie

Hei, here's what I have done: 1) I had an old non-facebook Spotify account for which I lost password and had no access to the linked email. 2) I created a new Spotify account linked to FB. 3) I re...

David

Spotify Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Help needed while uploading images on spotify app

Hey I am developing spotify app which needed to be upload image from local system and upload it on my server, is it possible using spotify api or we have to use some other solution, After that we want to tag that image with a song, as usual song in p...

Newbie

Hey I am developing spotify app which needed to be upload image from local system and upload it on my server, is it possible using spotify api or we have to use some other solution,    Af...

513 Views

0 replies

0 likes

  • 513 Views
  • 0 replies
  • 0 likes

Account

HiHow do I delete my account?

Newbie

Hi How do I delete my account?

Richard

Community Legend

887 Views

1 replies

0 likes

  • 887 Views
  • 1 replies
  • 0 likes

My Spotify account have been hacked

Hi! My spotify account which were using the email stefan@snowfall.se have been hacked, and they changed the e-mail and password which means I cannot change it back, however I were able to logon using my facebook ID. Case number is 373772. Please come...

Casual Listener

Hi!   My spotify account which were using the email stefan@snowfall.se have been hacked, and they changed the e-mail and password which means I cannot change it back, however I were able to lo...

flashz

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

invitations

What happened to invitations where premium uses could email an invite to a friend?

Casual Listener

What happened to invitations where premium uses could email an invite to a friend?

Stupify

Community Legend

2508 Views

5 replies

0 likes

  • 2508 Views
  • 5 replies
  • 0 likes

Please help me

Hi, i want to get the free 30 days premium subscription, but i really don't understand it. How can I do this? Could somebody please explain me, step by step???

Casual Listener

Hi, i want to get the free 30 days premium subscription, but i really don't understand it. How can I do this? Could somebody please explain me, step by step???

MultipleGnat

Roadie

652 Views

3 replies

0 likes

  • 652 Views
  • 3 replies
  • 0 likes

Cannot update my payment details

Hi, I have been a spotify premium subscriber for 3 years. My account has been paid for by a standing order from my visa card for all of that time. This month the expiration date on my visa card has been changed. Spotify is not allowing me to update m...

Casual Listener

Hi,   I have been a spotify premium subscriber for 3 years. My account has been paid for by a standing order from my visa card for all of that time. This month the expiration date on my visa c...

meahtenoha

Spotify

472 Views

2 replies

0 likes

  • 472 Views
  • 2 replies
  • 0 likes

Unable to update payment details... help!

Hi, I have been a spotify premium subscriber for 3 years. My account has been paid for by a standing order from my visa card for all of that time. This month the expiration date on my visa card has been changed. Spotify is not allowing me to update m...

Casual Listener

Hi,   I have been a spotify premium subscriber for 3 years. My account has been paid for by a standing order from my visa card for all of that time. This month the expiration date on my visa c...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Unlimited and can not stream

I upgraded to unlimited and now I keep getting the message that I can't stream unless I'm a premium user. I am unlimited might I mention again.. Not free. I tried restarting, re installing, I sign in an upgraded with same sign in. Please help.

Casual Listener

I upgraded to unlimited and now I keep getting the message that I can't stream unless I'm a premium user. I am unlimited might I mention again.. Not free. I tried restarting, re installing, I sign in...

Monti

Casual Listener

525 Views

4 replies

0 likes

  • 525 Views
  • 4 replies
  • 0 likes

Lost starred songs

Please can somebody help me with the below? I emailed the spotify team but quite frankly the response just isn't good enough. If this issue is not resolved I will be ending my spotify subscription as of next week. The information I was sent back was ...

Regular

Please can somebody help me with the below? I emailed the spotify team but quite frankly the response just isn't good enough. If this issue is not resolved I will be ending my spotify subscription as...

422 Views

0 replies

0 likes

  • 422 Views
  • 0 replies
  • 0 likes

Didn't want to pay!

Well I signed up for a free 30 day trial but I didn't want to pay afterwards and I thought it ended April 15th for me but it charged me on the 14th so I was going to cancel it later today! I need help because I want my money back

Newbie

Well I signed up for a free 30 day trial but I didn't want to pay afterwards and I thought it ended April 15th for me but it charged me on the 14th so I was going to cancel it later today!  &nb...

meahtenoha

Spotify

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Can't get password for username

I have used my Facebook credentials for logging in but I want to set up Spotify on my Sonos system. How do I get a password for my Username as everytime I follow the instructions I'm just taken back to the Facebook login page. I have emailed about th...

Regular

I have used my Facebook credentials for logging in but I want to set up Spotify on my Sonos system. How do I get a password for my Username as everytime I follow the instructions I'm just taken back ...

Fakir

Newbie

2734 Views

14 replies

0 likes

  • 2734 Views
  • 14 replies
  • 0 likes

wrong spotify

hi everyone Today when i want to log in to my spotify i couldnt remember my pasword to my account so i ask do get it to my email. After a while i notice that this spotify doesent are mine and its a girl in france born 88. Now is my facebook and every...

Newbie

hi everyone   Today when i want to log in to my spotify i couldnt remember my pasword to my account so i ask do get it to my email. After a while i notice that this spotify doesent are mine an...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes