Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1565 Views
  • 0 replies
  • 7 likes
  • Security
  • 1565 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445623 Views
  • 970 replies
  • 108 likes
  • Account
  • 445623 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198933 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198933 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108215 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108215 Views
  • 70 replies
  • 11 likes

Account and payment!

I have had an account on spotify. But now I can´t log in. The money for Premium has been charged but I can´t log in and use it. And when I try to log in with the same username and password it only says that it´s wrong username or password? pleeeease ...

  • Newbie
  • I have had an account on spotify. But now I can´t log in. The money for Premium has been charged but I can´t log in and use it.   And when I try to log in with the same username and password i...
  • triangulo
  • Newbie
  • 284 Views
  • 1 replies
  • 1 likes
  • 284 Views
  • 1 replies
  • 1 likes

I can't log in with my spotify credentials or my facebook

I'm trying to log in and I can't get in with facebook or spotify credentials.. Also it looks like I'm being charged for two subs all of a sudden and when I logged into the website it said I was a free user... Can someone help please? Stephanie

  • Visitor
  • I'm trying to log in and I can't get in with facebook or spotify credentials.. Also it looks like I'm being charged for two subs all of a sudden and when I logged into the website it said I was a fre...
  • doctorculebra
  • Newbie
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

unlimited to premium

Hi , I wonder if anyone can help please.I have upgraded my account from unlimited to premium but it still says unlimited (even though payment has been taken ) It says premium in my account overview but on the music page says unlimited .... Thanks

  • Casual Listener
  • Hi ,   I wonder if anyone can help please. I have upgraded my account from unlimited to premium but it still says unlimited (even though payment has been taken )   It says premium in m...
  • jones
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Help! My account is empty

When I sign in to the application it treats my account as if it were newMy account used to be linked to my facebookplease help!username is colin.aardsm@gmail.com

  • Regular
  • When I sign in to the application it treats my account as if it were new My account used to be linked to my facebook please help! username is colin.aardsm@gmail.com
  • beuller43
  • Regular
  • 1390 Views
  • 3 replies
  • 1 likes
  • 1390 Views
  • 3 replies
  • 1 likes

Secondary account issues

Hi, My dbelwood account from the UK was linked with my FB account which caused all kinds of issues. My US account now seems to be linked with my FB, but the Premium subscription info is not there, my US username is 1219611327. Any ideas? Thanks,Dan

  • Visitor
  • Hi,   My dbelwood account from the UK was linked with my FB account which caused all kinds of issues.  My US account now seems to be linked with my FB, but the Premium subscription info i...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Unable to cancel my subscription

Hey. So i decided to try out for the 30 day spotify premium trial. I entered my information and activated the trial, however i don't want to pay for the next month since i'm not completely sure that i want/need the premium subscription. However, when...

  • Newbie
  • Hey.   So i decided to try out for the 30 day spotify premium trial.  I entered my information and activated the trial, however i don't want to pay for the next month since i'm not compl...
  • Sam
  • Spotify
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Can't download any music - error 904

Hi can't seem to D/L anymore just keep getting - error 904? Any ideas of the problem? Many thanks

  • Casual Listener
  • Hi can't seem to D/L anymore just keep getting - error 904? Any ideas of the problem?   Many thanks
  • loudpastels
  • Casual Listener
  • 1847 Views
  • 5 replies
  • 3 likes
  • 1847 Views
  • 5 replies
  • 3 likes

Account cancellation

I am trying to cancel my account but when it askes for my password it says it is wrong! I have changed it already and I can log back on too my spotify account but I can't cancel my account I have until 03/03/12 to cancel my trial and I wont be happy ...

  • Newbie
  • I am trying to cancel my account but when it askes for my password it says it is wrong! I have changed it already and I can log back on too my spotify account but I can't cancel my account I have unt...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Wtf can I do?

Hi. I'm so pissed.. I subscripted on Spotify Premium Trail for 30 days, and they have taken 100 DKK, although it was a trail. Is it possible that I can get my money back, and they can cancel my subscription?I really can't afford it. -Casper.

  • Newbie
  • Hi.   I'm so pissed.. I subscripted on Spotify Premium Trail for 30 days, and they have taken 100 DKK, although it was a trail.   Is it possible that I can get my money back, and t...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Quite a few problems with my account.

My email account with Windows Live and I need to change to my gmail account, how should I get in touch to do so? I didn't realise until I tried to change my password because my Spotify account was unlinked from my Facebook and couldn't log into my my...

  • Visitor
  • My email account with Windows Live and I need to change to my gmail account, how should I get in touch to do so? I didn't realise until I tried to change my password because my Spotify account was un...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

I have the money but spotify wont redraw it from my account and it stops me from listening to music

I have the money but spotify wont redraw it from my account and it stops me from listening to music,how do i solve this?I got a new creditcard and changed it in my account details but still no music?

  • Newbie
  • I have the money but spotify wont redraw it from my account and it stops me from listening to music, how do i solve this? I got a new creditcard and changed it in my account details but still no mu...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Problems with my subscription

Last december i got a Spotify offer, so I could try Premium for 6 months for 6,99 Euros. This last Friday I got a message in Spotify, saying that my monthly subscription can't be renewed, so now I have the free subscription and if I want to get the P...

  • Newbie
  • Last december i got a Spotify offer, so I could try Premium for 6 months for 6,99 Euros. This last Friday I got a message in Spotify, saying that my monthly subscription can't be renewed, so now I ha...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Facebook login / regular login, issue. Playlists gone.

Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared...Are you '' old user name '' and I didnt finish the setup, and pressed continue to spotify, now I cant seem t...

  • Newbie
  • Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared... Are you '' old user name '' and I didnt  finish ...
  • Mollylb
  • Newbie
  • 2303 Views
  • 8 replies
  • 0 likes
  • 2303 Views
  • 8 replies
  • 0 likes

Song turns automatically.

on a couple songs it will turn to the next track by it self right in the middle of the song. anyone help? thanks

  • Newbie
  • on a couple songs it will turn to the next track by it self right in the middle of the song.  anyone help?  thanks
  • 411 Views
  • 0 replies
  • 0 likes
  • 411 Views
  • 0 replies
  • 0 likes

PayPal

I'm new at spotify and want to take a premium account.I have no creditcard and just want to use my PayPal-account, but when I login on PayPal I have to give creditcard details. How can I solve this?

  • Casual Listener
  • I'm new at spotify and want to take a premium account. I have no creditcard and just want to use my PayPal-account, but when I login on PayPal I have to give creditcard details.   How can I s...
  • user-removed
  • Not applicable
  • 879 Views
  • 3 replies
  • 0 likes
  • 879 Views
  • 3 replies
  • 0 likes

Solved!! Account split in to two.....

My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my Facebook?

  • Visitor
  • My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my  Facebook?
  • Richard
  • Community Legend
  • 1485 Views
  • 6 replies
  • 0 likes
  • 1485 Views
  • 6 replies
  • 0 likes

Changing Password to the one generated specifically for Spotify

I had to go through the FB log in method and HAD to use my FB password, I do not like that. Now FB will generate a different PW for apps, which I have done for spotify. However spotify has me locked into my FB account login and will not allow any cha...

  • Casual Listener
  • I had to go through the FB log in method and HAD to use my FB password, I do not like that. Now FB will generate a different PW for apps, which I have done for spotify. However spotify has me lo...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes