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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174899 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174899 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11571 Views
  • 6 replies
  • 11 likes
  • Security
  • 11571 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516979 Views
  • 986 replies
  • 113 likes
  • Account
  • 516979 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126251 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126251 Views
  • 74 replies
  • 12 likes

Spotify free automatic payment failure

Hi,I don't understand why my payment fails every two or three months. I pay with a virtual card which number is valid for 6 months or more. Yesterday, I changed my number but I couldn't still subscribe for spotify free. Today It's ok.Could someone ex...

  • Casual Listener
  • Hi, I don't understand why my payment fails every two or three months. I pay with a virtual card which number is valid for 6 months or more. Yesterday, I changed my number but I couldn't still subsc...
  • meahtenoha
  • Spotify
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Show played tracks on website

Hi, is there a way to show my played tracks on my website via API? Greets,Nico

  • Newbie
  • Hi,   is there a way to show my played tracks on my website via API?   Greets, Nico
  • 395 Views
  • 0 replies
  • 2 likes
  • 395 Views
  • 0 replies
  • 2 likes

Want to get 30 days free but can't find the option any more.

Hi, after one week I decided to give premium a chance and get rid of the ads. I can't find the option any more. Can anyone tell me where I can find it, please. Best regards,Adrian

  • Newbie
  • Hi,    after one week I decided to give premium a chance and get rid of the ads. I can't find the option any more. Can anyone tell me where I can find it, please.   Best regards, ...
  • Sam
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Need help now with DElinking FB

my girlfriend borrowed my account and have linked it with her FB, the linking is without my permission.We sat down today to subscribe her to her own spotify, but we could not becouse spotify says that she already have a spotify connected to her FB. w...

  • Casual Listener
  • my girlfriend borrowed my account and have linked it with her FB, the linking is without my permission. We sat down today to subscribe her to her own spotify, but we could not becouse spotify says t...
  • Sam
  • Spotify
  • 469 Views
  • 6 replies
  • 0 likes
  • 469 Views
  • 6 replies
  • 0 likes

I can't unsubscribe from Premium

It's asking for verification for the password, which I don't seem to have. I tried clicking the "Forgot Your Password" link and entered my username, but it said that I'm linked to Facebook and can edit my password there, but when I try entering my Fa...

  • Newbie
  • It's asking for verification for the password, which I don't seem to have.   I tried clicking the "Forgot Your Password" link and entered my username, but it said that I'm linked to Facebook a...
  • Sam
  • Spotify
  • 871 Views
  • 3 replies
  • 2 likes
  • 871 Views
  • 3 replies
  • 2 likes

Muziek onafhankelijk af laten spelen?

Hoe kan ik spotify op meerdere apparaten onafhankelijk af laten spelen?

  • Newbie
  • Hoe kan ik spotify op meerdere apparaten onafhankelijk af laten spelen?
  • Grayson
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! 20 Stunden im Free Account

20 Stunden sind im Free Account monatlich includiert. Zählt hier jeweils der Kalendermonat vom ersten bis zum letzten Tag des Monats oder wird ab dem Tag der ersten Anmeldung bei Spotify gerechnet? Gibt es eine Möglichkeit die Anzahl der Stunden ausz...

  • Casual Listener
  • 20 Stunden sind im Free Account monatlich includiert. Zählt hier jeweils der Kalendermonat vom ersten bis zum letzten Tag des Monats oder wird ab dem Tag der ersten Anmeldung bei Spotify gerechnet? G...
  • Grayson
  • Roadie
  • 1318 Views
  • 1 replies
  • 0 likes
  • 1318 Views
  • 1 replies
  • 0 likes

Still not heard back from Spotify Support...

I received this email on March 26 2012, but I have not heard back from any Spotify Rep... Hello,Thanks for getting in touch.We just wanted to let you know that we're looking into your query and aim to get back to you within 3 days.If you need immedia...

  • Newbie
  • I received this email on March 26 2012, but I have not heard back from any Spotify Rep...   Hello, Thanks for getting in touch. We just wanted to let you know that we're looking into you...
  • ehweber
  • Casual Listener
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Cancelled Subscription after but should still have a month of premium

Spotify,I cancelled my premium subcription after you withdrew 10 bucks from my bank accout. The withdrawal was done on the 24th of match, I should still have premium for another month but now i don't. Can someone please fix this. Without renewing my ...

  • Newbie
  • Spotify, I cancelled my premium subcription after you withdrew 10 bucks from my bank accout. The withdrawal was done on the 24th of match, I should still have premium for another month but now i don...
  • Richard
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Account Name wierdness

Hey guys, so I just signed up to Spotify, only, my username is all wierd. I signed up with FB of course.. and it said "wait, do you already have spotify Misterleroy?" and I was liek no sir. Now I am logged in, and inside Spotify client, and in my Acc...

  • Newbie
  • Hey guys,   so I just signed up to Spotify, only, my username is all wierd.   I signed up with FB of course.. and it said "wait, do you already have spotify Misterleroy?" and I was liek...
  • TheOriginalMrL
  • Music Fan
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Payment failed

I have been trying to upgrade to premium spotify since saturday but keep getting the following error message: Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your ...

  • Casual Listener
  • I have been trying to upgrade to premium spotify since saturday but keep getting the following error message:   Payment failed. Please make sure that you have sufficient funds and that your cr...
  • user-removed
  • Not applicable
  • 939 Views
  • 2 replies
  • 0 likes
  • 939 Views
  • 2 replies
  • 0 likes

Spotify is loading the wrong playlists for my account.

I load up spotify and log into my account, my playlists are gone and in their place are playlists that seem to have been created by someone else but do not have any of my songs on them, it's almost like the app is giving me someone else's account or ...

  • Casual Listener
  • I load up spotify and log into my account, my playlists are gone and in their place are playlists that seem to have been created by someone else but do not have any of my songs on them, it's almost l...
  • Randomdog
  • Casual Listener
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

changing username by closing down account and opening new one

Hi,I'd like to change my username, which I chose without thinking nearly two years ago... As it is simply not possible, I thought of closing down my account and opening a new one. But I got the impression that if I wanted to open a new account I woul...

  • Casual Listener
  • Hi, I'd like to change my username, which I chose without thinking nearly two years ago... As it is simply not possible, I thought of closing down my account and opening a new one. But I got the imp...
  • Stupify
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Want to purchase tracks

Hi, I use a Linux to run Spotify, I have a Premium Account. When I click on the button to purchase and then put my password all I get then is a blank window!! Any suggestions please as I need to get some tracks. Thank you

  • Regular
  • Hi, I use a Linux to run Spotify, I have a Premium Account. When I click on the button to purchase and then put my password all I get then is a blank window!! Any suggestions please as I need to get ...
  • Richard
  • Community Legend
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Won't pllay any of he songs imported from ITunes

When I first downloaded spotify - they worked fine - now that I have started making play lists and trying to mix both mine and spotify's - they don't play at all. Funniest part is when I'm using the radio part and a song comes up that I have legally ...

  • Newbie
  • When I first downloaded spotify - they worked fine - now that I have started making play lists  and trying to mix both mine and spotify's - they don't play at all.   Funniest part is when...
  • Sam
  • Spotify
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes

Gift Card No-Email, no answers

Hello! A friend of mine bought a 3-monts-gift-card. The code was generated, we saw it on screen, but we never got any E-Mails. There are no spam and the Mail-Adresses (mine an the oneof my friend) were correct.I wrote the support 5 times in the last ...

  • Regular
  • Hello!   A friend of mine bought a 3-monts-gift-card. The code was generated, we saw it on screen, but we never got any E-Mails. There are no spam and the Mail-Adresses (mine an the oneof my f...
  • Sam
  • Spotify
  • 586 Views
  • 3 replies
  • 0 likes
  • 586 Views
  • 3 replies
  • 0 likes

Content was blocked because it was not signed by a valid security certificate.

I get this message when I try to update my credit card details. Can you please fix the security certificate, before I hand over my credit card details. Thanks.

  • Newbie
  • I get this message when I try to update my credit card details.  Can you please fix the security certificate, before I hand over my credit card details.  Thanks.
  • 666 Views
  • 0 replies
  • 0 likes
  • 666 Views
  • 0 replies
  • 0 likes

Problem with friend list

Even though I have connected facebook to my spotify, my friends arent showing. instead there's this random people wich I have no idea who they are. How do I fix this? I want to see what my friends are listening to.

  • Casual Listener
  • Even though I have connected facebook to my spotify, my friends arent showing. instead there's this random people wich I have no idea who they are. How do I fix this? I want to see what my friends ar...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Created account connected to Facebook by mistake

I have an old premium account created 2010.It has been connected to Facebook, but the last months it didn't seem to connect.So, I logged in via the website using my FB-details and Spotify then created a NEW account, promted me for new installation of...

  • Visitor
  • I have an old premium account created 2010. It has been connected to Facebook, but the last months it didn't seem to connect. So, I logged in via the website using my FB-details and Spotify then cr...
  • Sam
  • Spotify
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Can't use the "Spotify Free" in Germany

Hej, i have a german spotify account, but i can't switch it to "Spotify Free", which should offer unlimited (ad supported) music access.At the moment the desktop app tells me "0 Minutes left"/"please upgrade" thx

  • Regular
  • Hej,   i have a german spotify account, but i can't switch it to "Spotify Free", which should offer unlimited (ad supported) music access. At the moment the desktop app tells me "0 Minutes le...
  • j123456
  • Regular
  • 1763 Views
  • 2 replies
  • 0 likes
  • 1763 Views
  • 2 replies
  • 0 likes