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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157774 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157774 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10677 Views
  • 3 replies
  • 10 likes
  • Security
  • 10677 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508035 Views
  • 985 replies
  • 112 likes
  • Account
  • 508035 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124636 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124636 Views
  • 74 replies
  • 12 likes

Private Session Starring

I recently starred tracks on my mac during a private session, now they do not appear in my starred playlist on my phone. Is this normal? Or have a found a bug?

  • Newbie
  • I recently starred tracks on my mac during a private session, now they do not appear in my starred playlist on my phone.   Is this normal? Or have a found a bug?
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Please help!!

I have upgrade my account from unlimited to premium but when im logging in on my computer and mobile it says that i still have unlimited. I have mailed the support but got no answer from them. It very anoying when you pay money for this but it doesn´...

  • Casual Listener
  • I have upgrade my account from unlimited to premium but when im logging in on my computer and mobile it says that i still have unlimited. I have mailed the support but got no answer from them. It ver...
  • bodibashma
  • Casual Listener
  • 568 Views
  • 5 replies
  • 0 likes
  • 568 Views
  • 5 replies
  • 0 likes

I Expect Help....

....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks. Filled in the form as requested and had a response telling me i have Pre...

  • Regular
  • ....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks.  Filled in the f...
  • meahtenoha
  • Spotify
  • 352 Views
  • 6 replies
  • 0 likes
  • 352 Views
  • 6 replies
  • 0 likes

Premium account problems

Got a new card recently, but forgot to update my payment info, now when i try and resubscribe for premium it says that I've used the wrong password even though I know that its correct. I am unable to upgrade my account.

  • Newbie
  • Got a new card recently, but forgot to update my payment info, now when i try and resubscribe for premium it says that I've used the wrong password even though I know that its correct.  I am una...
  • meahtenoha
  • Spotify
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Spotify is overcharging me for a $9.99 1 month account

So I signed up for spotify 30 day free trial and I cancelled my subscription on the last day. A few days later, I come back and checked the reciepts and I have apparently payed for a 1 month premium plan without my knowledge. When I call my bank, the...

  • Newbie
  • So I signed up for spotify 30 day free trial and I cancelled my subscription on the last day. A few days later, I come back and checked the reciepts and I have apparently payed for a 1 month premium ...
  • meahtenoha
  • Spotify
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Titles have disappeared

I added a few month ago some titles to my playlists, but they seem to have disappeared. I can't find them any longer on spotify. Examples : The Organ and Alfa Rococo ("Chasser le meilleur") Thanks

  • Casual Listener
  • I added  a few month ago some titles to my playlists, but they seem to have disappeared. I can't find them any longer on spotify.   Examples : The Organ and Alfa Rococo ("Chasser le meill...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

radio repeat

My radio repeats every song in consecutive fashion. I have to click the next button to progress the radio into a new song. Can anyone help me fix this?

  • Newbie
  • My radio repeats every song in consecutive fashion. I have to click the next button to progress the radio into a new song. Can anyone help me fix this?
  • user-removed
  • Not applicable
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

spotify Unlimited

Hi, despite my payment by paypal for Unlimited I get always advertises. Why? regards Mariana mariana@hohenesch82.de

  • Newbie
  • Hi, despite my payment by paypal for Unlimited I get always advertises. Why? regards Mariana mariana@hohenesch82.de
  • user-removed
  • Not applicable
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Trouble Logging In

Hi, I was listening to spotify this morning and decided to click on a playlist that came up in my facebook news feed. The playlist started playing, but it asked me to log in. I exed out thinking it would show up in my activity would show on my facebo...

  • Visitor
  • Hi,   I was listening to spotify this morning and decided to click on a playlist that came up in my facebook news feed. The playlist started playing, but it asked me to log in. I exed out thin...
  • user-removed
  • Not applicable
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Premium gone: no contact: lawyer will be notified

My premium account has been missing for 2 weeks now. This is the third time that I have written here and I have filled out 2 contact forms. I have not heard back yet about my account. I am paying for a service that I am not able to use, and will be p...

  • Regular
  • My premium account has been missing for 2 weeks now.  This is the third time that I have written here and I have filled out 2 contact forms.  I have not heard back yet about my account. &nb...
  • Adrienne
  • Regular
  • 1068 Views
  • 5 replies
  • 1 likes
  • 1068 Views
  • 5 replies
  • 1 likes

Sharing on Facebook when outside of profile country

I'm a Spotify Premium subscriber, and I've been living outside of my profile country (US) for the past weeks. I've noticed that Spotify is able to play songs without any problem, and it is also able to share music on Facebook when I click the sharing...

  • Casual Listener
  • I'm a Spotify Premium subscriber, and I've been living outside of my profile country (US) for the past weeks. I've noticed that Spotify is able to play songs without any problem, and it is also able ...
  • BooG690
  • Casual Listener
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! Unable to cancel my subscription!

The site doesn't recognize my password when I try to cancel my subscription. I'm connected via Facebook and the site keeps telling me my password is invalid.

  • Casual Listener
  • The site doesn't recognize my password when I try to cancel my subscription. I'm connected via Facebook and the site keeps telling me my password is invalid.
  • stereoprologic
  • Casual Listener
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Unable to purchase ecard

After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider. I can't see anywhere on the form to select a payment provider. Any help would be appreciated!

  • Newbie
  • After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider.   I can't see anywhere on the form to select a payment provider.   ...
  • Sam
  • Spotify
  • 540 Views
  • 4 replies
  • 0 likes
  • 540 Views
  • 4 replies
  • 0 likes

Playlist subscribe

Is there a point to subscribing to playlists? They don't show up anywhere - you can't access them from the menu. I subscribed to a friend's playlist but it doesn't allow me to see that playlist when Spotify is reopened. I still have to search for the...

  • Newbie
  • Is there a point to subscribing to playlists? They don't show up anywhere - you can't access them from the menu. I subscribed to a friend's playlist but it doesn't allow me to see that playlist when ...
  • Sam
  • Spotify
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

A few quick questions

I pay for spotify premium mainly because I don't have a phone with alot of memory nor do I want to buy a larger mini sd. I thought the reason why I was paying for premium is to be able to stream music on my phone. I have recommened and coverted frien...

  • Visitor
  • I pay for spotify premium mainly because I don't have a phone with alot of memory nor do I want to buy a larger mini sd. I thought the reason why I was paying for premium is to be able to stream musi...
  • Sam
  • Spotify
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Logging in

I would like to log in not using my facebook account. How can I do this?

  • Newbie
  • I would like to log in not using my facebook account.  How can I do this?
  • user-removed
  • Not applicable
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

why is other forum closing really?

Is the other forum closing cause all the issues that spotify users have expressed are showing up high in Gooogle? Will this forum be indexed in the google results? Sounds to me that Spotify doesn't want any issues addressed. One of the main ones bein...

  • Casual Listener
  • Is the other forum closing cause all the issues that spotify users have expressed are showing up high in Gooogle?   Will this forum be indexed in the google results?    Sound...
  • user-removed
  • Not applicable
  • 427 Views
  • 5 replies
  • 1 likes
  • 427 Views
  • 5 replies
  • 1 likes

Limited access with premium account ?

Hi, why it is not possible with two devices at the same time to listen to music? I´ve payed a premium account but this limitation is realy a reason to terminate. Ore is there a way? Gratesstrgalt

  • Newbie
  • Hi,   why it is not possible with two devices at the same time to listen to music? I´ve payed a premium account but this limitation is realy a reason to terminate. Ore is there a way?   ...
  • user-removed
  • Not applicable
  • 650 Views
  • 2 replies
  • 0 likes
  • 650 Views
  • 2 replies
  • 0 likes

Start spotify premium

HiI have read the FAQ, but cannot seem to filter an answer to my question: I am Belgian, now living in Australia. I have access to Spotify Free, as my Spotify profile was set up when I was still in Belgium.I would like to upgrade to Premium, but Aust...

  • Newbie
  • Hi I have read the FAQ, but cannot seem to filter an answer to my question:   I am Belgian, now living in Australia. I have access to Spotify Free, as my Spotify profile was set up when I was...
  • Sam
  • Spotify
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Change country in profile

Hi! Could you help me change my country to USA? my username is gabyhp Thanks!

  • Newbie
  • Hi!   Could you help me change my country to USA? my username is gabyhp   Thanks!
  • Sam
  • Spotify
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes