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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81944 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657436 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738753 Views

18 replies

29 likes

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Service......? Spotify....? Don't go together

Problems with spotify al week, can't make a connection. I have been asking questions all week, just get a standard mail saying , we will be back wiyh you in 3 days, no way, don't like it at all Rienk

Newbie

Problems with spotify al week, can't make a connection. I have been asking questions all week, just get a standard mail saying , we will be back wiyh you in 3 days, no way, don't like it at all Rienk

280 Views

0 replies

1 likes

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Can't upgrade account!

Hi, I'm using a VISA Electron Card with all my internet purchases. It works everywhere except on this page. A few months ago I was able to upgrade my account with my regular card, then I changed card for a few months and when I changed back I got thi...

Newbie

Hi, I'm using a VISA Electron Card with all my internet purchases. It works everywhere except on this page. A few months ago I was able to upgrade my account with my regular card, then I changed card...

David

Spotify Legend

3034 Views

2 replies

0 likes

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Password reset trouble

Ahoi.I've forgot my password and want to reset it.Here's the trouble: my email is spelled wrong... I could always abandon this account, only I'm paying for it and to stop the payment I need to cancel it with..... my password... Help appreciated.

Casual Listener

Ahoi. I've forgot my password and want to reset it. Here's the trouble: my email is spelled wrong... I could always abandon this account, only I'm paying for it and to stop the payment I need to ca...

elianacarranzai

Newbie

949 Views

4 replies

0 likes

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Only 5 replays????

I have been a dedicated Spotify Premium user until recently (4 months ago) with over 1 year of Premium server (that's over 100 EUROS dedicated to spotify). This afternoon I log into spotify and notice there are many songs/tracks highlighted in Purple...

Casual Listener

I have been a dedicated Spotify Premium user until recently (4 months ago) with over 1 year of Premium server (that's over 100 EUROS dedicated to spotify).   This afternoon I log into spotify ...

mrfresh

Casual Listener

1138 Views

4 replies

0 likes

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  • 4 replies
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Change payment info?

I think it can be said that Spotify sucks at everything that isnt music related.

Newbie

I think it can be said that Spotify sucks at everything that isnt music related.

SaraThomsen

Casual Listener

407 Views

1 replies

0 likes

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Can't change payment details?

I can't change my payment details.-People tell me, that I have to to click the bottom 'Change payment metode' on the page 'subscriptions', but that bottom is not on the page?Please help.

Casual Listener

I can't change my payment details. -People tell me, that I have to to click the bottom 'Change payment metode' on the page 'subscriptions', but that bottom is not on the page? Please help.

renegadeimp

Gig Goer

711 Views

1 replies

0 likes

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Half my Starred Playlist has disappeared

Hi Ive been building up my starred playlist for a good few years now and i looked this morning and half of it had disappeared and i have no idea what was on it or anything is there anything you can do to retrieve it? thanks Anna (icedgems)

Casual Listener

Hi   Ive been building up my starred playlist for a good few years now and i looked this morning and half of it had disappeared and i have no idea what was on it or anything   is there ...

user5180

Newbie

402 Views

3 replies

1 likes

  • 402 Views
  • 3 replies
  • 1 likes

Can't change payment options!

I too am trying to change my payment info but I can't find the link in subscription!

Casual Listener

I too am trying to change my payment info but I can't find the link in subscription!

m1i2k3e4

Casual Listener

2920 Views

7 replies

0 likes

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Solved!! I want to delete my facebook account but...

But when i do i cant log in to spotify. What can i do ? I don't want to keep my facebook but i want to keep my spotify account. What are my options?

Casual Listener

But when i do i cant log in to spotify. What can i do ? I don't want to keep my facebook but i want to keep my spotify account. What are my options?

Emmaleighlei

Newbie

16725 Views

11 replies

0 likes

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Solved!! Can't change payment info!

I am trying to change my payment info but I can't find the link in subscription!

Casual Listener

I am trying to change my payment info but I can't find the link in subscription!

Peter__

Community Legend

10239 Views

64 replies

1 likes

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  • 64 replies
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account

Trying to cancel account , won't accept facebook password , even after I changed it.

Casual Listener

Trying to cancel account , won't accept facebook password , even after I changed it.

meahtenoha

Spotify

379 Views

1 replies

0 likes

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Horrible Spotify Customer Support

For several months I have been having playlist randomly unsyncing. There are threads on the topic and I've sent emails to Spotify support. They simply say that they know of the issue and are working on it. Well, it's been nearly half a year, so, does...

Visitor

For several months I have been having playlist randomly unsyncing. There are threads on the topic and I've sent emails to Spotify support. They simply say that they know of the issue and are working ...

David

Spotify Legend

873 Views

7 replies

0 likes

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logging into spotify on Iphone

I log into spotify.com using my facebook details and recently purchased a subscription for premium spotify. I cannot log into my iphone spotify app with my facebook details and resetting spotify password doesnt generate email?Can someone help?

Newbie

I log into spotify.com using my facebook details and recently purchased a subscription for premium spotify. I cannot log into my iphone spotify app with my facebook details and resetting spotify pass...

jvanderb

Roadie

1224 Views

1 replies

0 likes

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  • 1 replies
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Solved!! My playlists are gone

okey, so I don't really know where I should write this but however,When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when I logged on at my account it popped up a window with...

Casual Listener

okey, so I don't really know where I should write this but however, When I connected my spotify account to facebook I think I accidently made a new account which I started to use instead. Today when...

ncperks

Newbie

853 Views

10 replies

0 likes

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  • 10 replies
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payment page will not take my debit card

I have used this debit card before and for some reason the payment page will no longer accept it. Can you help me out with this?Mitch

Newbie

I have used this debit card before and for some reason the payment page will no longer accept it. Can you help me out with this? Mitch

annerison30

Newbie

7180 Views

7 replies

0 likes

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Solved!! Artist Bio mistake

Hi everyone, first let me apologize for posting this here but there seem to be no "bug" or "error report" section on this forum (might be a good idea btw). On the page of the french band "Luke" (all the titles and music are right) you have the pictur...

Casual Listener

Hi everyone, first let me apologize for posting this here but there seem to be no "bug" or "error report" section on this forum (might be a good idea btw).   On the page of the french band "Lu...

Peter__

Community Legend

3288 Views

14 replies

0 likes

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  • 14 replies
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How to 'kill' my Spotify account

I want to end/terminate/kill one of the two Spotify accounts I have at the moment.How to do this?

Newbie

I want to end/terminate/kill one of the two Spotify accounts I have at the moment. How to do this?

David

Spotify Legend

659 Views

1 replies

0 likes

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  • 1 replies
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Kicked out of my premium subscription.... what is going on??

Hi, I am suddenly (last saturday I think) kicked back to the free version while i paid and use the premium version for over a year now without a problem. All my playlists are gone, both when i log in with facebook or mu spotify credentials. Please he...

Newbie

Hi,   I am suddenly (last saturday I think) kicked back to the free version while i paid and use the premium version for over a year now without a problem. All my playlists are gone, both when...

meahtenoha

Spotify

279 Views

1 replies

0 likes

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Premium account back to free, playlists & credits gone

Hi, i am a bit lost here. I am suddenly kicked back to the free version while i paid and use the premium version for 4 months now without a problem. All playlists & deownload credits are gone, both when i log in with facebook or mu spotify credential...

Casual Listener

Hi,   i am a bit lost here. I am suddenly kicked back to the free version while i paid and use the premium version for 4 months now without a problem. All playlists & deownload credits are...

LansenWalraet

Casual Listener

346 Views

2 replies

0 likes

  • 346 Views
  • 2 replies
  • 0 likes