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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4048 Views
  • 0 replies
  • 9 likes
  • Security
  • 4048 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462182 Views
  • 974 replies
  • 110 likes
  • Account
  • 462182 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204522 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204522 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112523 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112523 Views
  • 72 replies
  • 12 likes

Facebook login / regular login, issue. Playlists gone.

Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared...Are you '' old user name '' and I didnt finish the setup, and pressed continue to spotify, now I cant seem t...

  • Newbie
  • Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared... Are you '' old user name '' and I didnt  finish ...
  • Mollylb
  • Newbie
  • 2337 Views
  • 8 replies
  • 0 likes
  • 2337 Views
  • 8 replies
  • 0 likes

Song turns automatically.

on a couple songs it will turn to the next track by it self right in the middle of the song. anyone help? thanks

  • Newbie
  • on a couple songs it will turn to the next track by it self right in the middle of the song.  anyone help?  thanks
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

PayPal

I'm new at spotify and want to take a premium account.I have no creditcard and just want to use my PayPal-account, but when I login on PayPal I have to give creditcard details. How can I solve this?

  • Casual Listener
  • I'm new at spotify and want to take a premium account. I have no creditcard and just want to use my PayPal-account, but when I login on PayPal I have to give creditcard details.   How can I s...
  • user-removed
  • Not applicable
  • 894 Views
  • 3 replies
  • 0 likes
  • 894 Views
  • 3 replies
  • 0 likes

Solved!! Account split in to two.....

My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my Facebook?

  • Visitor
  • My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my  Facebook?
  • Richard
  • Community Legend
  • 1509 Views
  • 6 replies
  • 0 likes
  • 1509 Views
  • 6 replies
  • 0 likes

Changing Password to the one generated specifically for Spotify

I had to go through the FB log in method and HAD to use my FB password, I do not like that. Now FB will generate a different PW for apps, which I have done for spotify. However spotify has me locked into my FB account login and will not allow any cha...

  • Casual Listener
  • I had to go through the FB log in method and HAD to use my FB password, I do not like that. Now FB will generate a different PW for apps, which I have done for spotify. However spotify has me lo...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

I have unlimited subscription keeps saying I am on "free".

I have an unlimited subscription but it keeps saying I am on "free". I tried looking under my account profile and can no longer see that I am paying for my subscriuption. Even though I am logged on I also can longer see my playlists. I tried to get a...

  • Visitor
  • I have an unlimited subscription but it keeps saying I am on "free". I tried looking under my account profile and can no longer see that I am paying for my subscriuption.    Even though I...
  • jbpico
  • Newbie
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

Then that I have desactivated my facebook account definitly. This one was reactivated himself automatically (without my agreement) when I was connecting myself on Spotify. How can I do to connect me on Spotify without to connect me on my facebook acc...

  • Casual Listener
  • Then that I have desactivated my facebook account definitly. This one was reactivated himself automatically (without my agreement) when I was connecting myself on Spotify. How can I do to connect me ...
  • cagrella
  • Casual Listener
  • 574 Views
  • 6 replies
  • 0 likes
  • 574 Views
  • 6 replies
  • 0 likes

Payment issue

I can't use my VISA-card to buy Premium. I guess it's because my card is issued in another country than the one I live in. Is there any ways around this?

  • Casual Listener
  • I can't use my VISA-card to buy Premium. I guess it's because my card is issued in another country than the one I live in. Is there any ways around this?
  • Richard
  • Community Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Password

I did not get any password to my mail(old did not work) registerd in facebook i have change the mail now in facebook how can I get the password

  • Newbie
  • I did not get any password to my mail(old did not work) registerd in facebook i have change the mail now in facebook  how can I get the password
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Re: All starred songs gone, playlists gone, preferences reset...

Same thing hapopend to me too !! TELL ME there is a way to fix ths. PLEASEEEE I pay for the service too and I use it on my phone aswell. Pleaseee tell me this can be fixed

  • Casual Listener
  • Same  thing hapopend to me too !!  😞   TELL  ME  there  is a  way  to  fix ths. PLEASEEEE   I  pay  for the  service too and I use it...
  • Jude
  • Spotify Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL

SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL, CORRECT PASSWORD IS BEING USED

  • Newbie
  • SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL, CORRECT PASSWORD IS BEING USED
  • user-removed
  • Not applicable
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

new playlist

I have just logged back on to Spotify, after not having used it for over a year. I cannot find my old playlist & I cannot seem to create a new one? 'new playlist' is not listed

  • Newbie
  • I have just logged back on to Spotify, after not having used it for over a year.  I cannot find my old playlist & I cannot seem to create a new one?  'new playlist' is not listed 
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Automatically logged out, tried to sign in and got an invalid username and password error code

This also affected by sign in to Facebook. I used the reset password link from spotify.com, the email came back with a different username than I usually use. From here, I changed my password, signed back in to spotify with the username they now gave ...

  • Casual Listener
  • This also affected by sign in to Facebook.  I used the reset password link from spotify.com, the email came back with a different username than I usually use.  From here, I changed my passw...
  • user-removed
  • Not applicable
  • 1815 Views
  • 8 replies
  • 0 likes
  • 1815 Views
  • 8 replies
  • 0 likes

New computer, login problems

I got a new computer today, and installed Spotify. I have always logged in to Spotify with my FB credentials, and it is telling me the username or password is incorrect. It's the correct e-mail for Facebook. I even changed my FB password to see if th...

  • Newbie
  • I got a new computer today, and installed Spotify. I have always logged in to Spotify with my FB credentials, and it is telling me the username or password is incorrect.   It's the correct e-m...
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

can't seem to cancel my duplicate account

I followed the instructions, but it is still there.

  • Newbie
  • I followed the instructions, but it is still there.
  • bamiam10
  • Casual Listener
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Music wont stream or play

Hi, i was on the 30 day trial and tried to cancel but it still charged me. Reason why i wanted to cancel because the music wont play. Somehow everytime i go back in it will only play the first song and thats it, rest wont play anymore. Id have to clo...

  • Casual Listener
  • Hi, i was on the 30 day trial and tried to cancel but it still charged me. Reason why i wanted to cancel because the music wont play. Somehow everytime i go back in it will only play the first song a...
  • Xlr8dr
  • Casual Listener
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

manage my subscriptions

Where is the is "Mange your subscriptions" page supposed to be seems that can be the fastest way of getting rid of this all of a sudden second account tied to face book.?????????? If you find that your playlists are all missing when you login, and yo...

  • Casual Listener
  • Where is the is "Mange your subscriptions" page supposed to be seems that can be the fastest way of getting rid of this all of a sudden second account tied to face book.??????????     If...
  • bamiam10
  • Casual Listener
  • 8401 Views
  • 2 replies
  • 0 likes
  • 8401 Views
  • 2 replies
  • 0 likes

Duplicate Account

I'm having the duplicate account issue, I believe. Is there anyway for me to delete this account? I want to be able to link my original premium account to my facebook.

  • Music Fan
  • I'm having the duplicate account issue, I believe.  Is there anyway for me to delete this account? I want to be able to link my original premium account to my facebook.
  • 472 Views
  • 0 replies
  • 0 likes
  • 472 Views
  • 0 replies
  • 0 likes