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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294636 Views

529 replies

34 likes

Account
Free
  • 294636 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13771 Views

6 replies

11 likes

Security
  • 13771 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542529 Views

990 replies

115 likes

Account
  • 542529 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129830 Views

74 replies

12 likes

Account
Login
Premium
  • 129830 Views
  • 74 replies
  • 12 likes

Paid for Premium, Got Free?

I paid for spotify premium, but it only lasted for 48 hours. I got the receipts on mail, but can not find it on my spotify account. What happened?

Newbie

I paid for spotify premium, but it only lasted for 48 hours. I got the receipts on mail, but can not find it on my spotify account. What happened? 

David

Spotify Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Paid for Spotify Premium but still have Unlimited

Hello! I paid for Spotify Premium and on my profile page it says that i have an active Premium account, but on Spotify it says that i have a Unlimited account. What do i do to get this fixed?

Newbie

Hello!   I paid for Spotify Premium and on my profile page it says that i have an active Premium account, but on Spotify it says that i have a Unlimited account.   What do i do to get t...

David

Spotify Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

album

is the 2pac greatest hits album be available in sweden? other albums are so I wonder why this album isnt?

Casual Listener

is the 2pac greatest hits album be available in sweden? other albums are so I wonder why this album isnt?

519 Views

0 replies

0 likes

  • 519 Views
  • 0 replies
  • 0 likes

Can not upgrade to Premium

Hi, i was ust trying to upgrade to a premium account by using paypal or creditcard. Both payments were rejected. But they should be both fine. Never had any problems. Thanks Nils

Casual Listener

Hi,   i was ust trying to upgrade to a premium account by using paypal or creditcard.   Both payments were rejected. But they should be both fine. Never had any problems.   &nbsp...

nils11

Casual Listener

311 Views

2 replies

0 likes

  • 311 Views
  • 2 replies
  • 0 likes

Paying for Premium but can't use as permanently in "offline mode"

Have un and re-installed as per instructions, still can't use it. Bit gutted as this is the first month I've PAID to use Spotify but not actually getting anything for the money! Any advice? Have emailed support but thought would try here in the meant...

Casual Listener

Have un and re-installed as per instructions, still can't use it. Bit gutted as this is the first month I've PAID to use Spotify but not actually getting anything for the money!   Any advice? ...

cherryburton

Casual Listener

382 Views

3 replies

0 likes

  • 382 Views
  • 3 replies
  • 0 likes

how many devices

hello, i am using spotify premium with ipad, iphone and mac client. ist it possible to sync with another iphone to have just local files on this phone (offline spotify mode)? Or another ipod for example. With local files i dont mean files i already h...

Casual Listener

hello,   i am using spotify premium with ipad, iphone and mac client. ist it possible to sync with another iphone to have just local files on this phone (offline spotify mode)? Or another ipod...

ChristopherA

Regular

2530 Views

3 replies

0 likes

  • 2530 Views
  • 3 replies
  • 0 likes

Moved back to USA and now can't use free Spotify

HI I downloaded the free Spotify while I was studying abroud in the Netherlands, but now I have moved back to the USA and I can't use the free Spotify anymore. Can I change my country without upgrading? Please help. Thanks, Harrison

Newbie

HI   I downloaded the free Spotify while I was studying abroud in the Netherlands, but now I have moved back to the USA and I can't use the free Spotify anymore. Can I change my country withou...

jvanderb

Roadie

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Private Session Starring

I recently starred tracks on my mac during a private session, now they do not appear in my starred playlist on my phone. Is this normal? Or have a found a bug?

Newbie

I recently starred tracks on my mac during a private session, now they do not appear in my starred playlist on my phone.   Is this normal? Or have a found a bug?

302 Views

0 replies

0 likes

  • 302 Views
  • 0 replies
  • 0 likes

Please help!!

I have upgrade my account from unlimited to premium but when im logging in on my computer and mobile it says that i still have unlimited. I have mailed the support but got no answer from them. It very anoying when you pay money for this but it doesn´...

Casual Listener

I have upgrade my account from unlimited to premium but when im logging in on my computer and mobile it says that i still have unlimited. I have mailed the support but got no answer from them. It ver...

bodibashma

Casual Listener

640 Views

5 replies

0 likes

  • 640 Views
  • 5 replies
  • 0 likes

I Expect Help....

....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks. Filled in the form as requested and had a response telling me i have Pre...

Regular

....when i've been charged immediately for my upgrade from Unlimited to Premium but it still doesn't show that i've got Premium, can't play on my mobile or play off-line tracks.  Filled in the f...

meahtenoha

Spotify

400 Views

6 replies

0 likes

  • 400 Views
  • 6 replies
  • 0 likes

Premium account problems

Got a new card recently, but forgot to update my payment info, now when i try and resubscribe for premium it says that I've used the wrong password even though I know that its correct. I am unable to upgrade my account.

Newbie

Got a new card recently, but forgot to update my payment info, now when i try and resubscribe for premium it says that I've used the wrong password even though I know that its correct.  I am una...

meahtenoha

Spotify

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Spotify is overcharging me for a $9.99 1 month account

So I signed up for spotify 30 day free trial and I cancelled my subscription on the last day. A few days later, I come back and checked the reciepts and I have apparently payed for a 1 month premium plan without my knowledge. When I call my bank, the...

Newbie

So I signed up for spotify 30 day free trial and I cancelled my subscription on the last day. A few days later, I come back and checked the reciepts and I have apparently payed for a 1 month premium ...

meahtenoha

Spotify

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Titles have disappeared

I added a few month ago some titles to my playlists, but they seem to have disappeared. I can't find them any longer on spotify. Examples : The Organ and Alfa Rococo ("Chasser le meilleur") Thanks

Casual Listener

I added  a few month ago some titles to my playlists, but they seem to have disappeared. I can't find them any longer on spotify.   Examples : The Organ and Alfa Rococo ("Chasser le meill...

160 Views

0 replies

0 likes

  • 160 Views
  • 0 replies
  • 0 likes

radio repeat

My radio repeats every song in consecutive fashion. I have to click the next button to progress the radio into a new song. Can anyone help me fix this?

Newbie

My radio repeats every song in consecutive fashion. I have to click the next button to progress the radio into a new song. Can anyone help me fix this?

user-removed

Not applicable

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

spotify Unlimited

Hi, despite my payment by paypal for Unlimited I get always advertises. Why? regards Mariana mariana@hohenesch82.de

Newbie

Hi, despite my payment by paypal for Unlimited I get always advertises. Why? regards Mariana mariana@hohenesch82.de

user-removed

Not applicable

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Trouble Logging In

Hi, I was listening to spotify this morning and decided to click on a playlist that came up in my facebook news feed. The playlist started playing, but it asked me to log in. I exed out thinking it would show up in my activity would show on my facebo...

Visitor

Hi,   I was listening to spotify this morning and decided to click on a playlist that came up in my facebook news feed. The playlist started playing, but it asked me to log in. I exed out thin...

user-removed

Not applicable

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Premium gone: no contact: lawyer will be notified

My premium account has been missing for 2 weeks now. This is the third time that I have written here and I have filled out 2 contact forms. I have not heard back yet about my account. I am paying for a service that I am not able to use, and will be p...

Regular

My premium account has been missing for 2 weeks now.  This is the third time that I have written here and I have filled out 2 contact forms.  I have not heard back yet about my account. &nb...

Adrienne

Regular

1116 Views

5 replies

1 likes

  • 1116 Views
  • 5 replies
  • 1 likes

Sharing on Facebook when outside of profile country

I'm a Spotify Premium subscriber, and I've been living outside of my profile country (US) for the past weeks. I've noticed that Spotify is able to play songs without any problem, and it is also able to share music on Facebook when I click the sharing...

Casual Listener

I'm a Spotify Premium subscriber, and I've been living outside of my profile country (US) for the past weeks. I've noticed that Spotify is able to play songs without any problem, and it is also able ...

BooG690

Casual Listener

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes

Solved!! Unable to cancel my subscription!

The site doesn't recognize my password when I try to cancel my subscription. I'm connected via Facebook and the site keeps telling me my password is invalid.

Casual Listener

The site doesn't recognize my password when I try to cancel my subscription. I'm connected via Facebook and the site keeps telling me my password is invalid.

stereoprologic

Casual Listener

652 Views

2 replies

0 likes

  • 652 Views
  • 2 replies
  • 0 likes

Unable to purchase ecard

After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider. I can't see anywhere on the form to select a payment provider. Any help would be appreciated!

Newbie

After completing the form to buy an ecard, I clicked continue but it says: Please select a payment provider.   I can't see anywhere on the form to select a payment provider.   ...

Sam

Spotify

603 Views

4 replies

0 likes

  • 603 Views
  • 4 replies
  • 0 likes