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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81645 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656900 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738061 Views

18 replies

29 likes

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help from admins please?

i tryed out spotify premium for free and my free trial ended sometime ago but i have not heard any commercials and my account still says spotify premium. can you please fix this problem because i do not want to get charged because i have no money and...

Regular

i tryed out spotify premium for free and my free trial ended sometime ago but i have not heard any commercials and my account still says spotify premium. can you please fix this problem because i do ...

jayy

Roadie

397 Views

2 replies

0 likes

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Solved!! Constant dropouts, tracks stop starting ... wondering if other service would be better ...

Let me start by saying I LOVED Spotify and recommended to everyone. I pay happily. Or ... did. Now, I get stop starts, drop outs and disconnects from the service... and now playlists play one or perhaps two or three songs in a row and then just stop....

Regular

Let me start by saying I LOVED Spotify and recommended to everyone.   I pay happily.   Or ... did.  Now, I get stop starts, drop outs and disconnects from the service... and now pl...

Spock

Casual Listener

35079 Views

68 replies

8 likes

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30 Day Trial, Charged my PayPal

Hi, I only wanted to try out Spotify Premium for 30 days but i recently got a charge from spotify for $9.99 on my paypal.I want to claim a refund.. please

Newbie

Hi, I only wanted to try out Spotify Premium for 30 days but i recently got a charge from spotify for $9.99 on my paypal. I want to claim a refund.. please

OrangeisGood

Newbie

571 Views

2 replies

0 likes

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Solved!! Account Subscription not Canaling

I need to Canal my account with you Spotify it been fun and I have lets of song from you but I just do not use it anuff to stay on as a subscriper. Please Canal or send instructions to do so.Thank You

Newbie

I need to Canal my account with you Spotify it been fun and I have lets of song from you but I just do not use it anuff to stay on as a subscriper. Please Canal or send instructions to do so. Thank ...

Peter__

Community Legend

5977 Views

8 replies

0 likes

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Spotify Customer Support Sucks

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....now send me my password champ

Casual Listener

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....

Claraagibbs

Regular

4482 Views

35 replies

6 likes

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Long term subscription

Hi guys, I am thinking about buying Spotify Premium, but I'm having 2 questions before I do. I live in the Netherlands so I dont really use PayPal, and I was wondering or I could also get a subscription who will transfer money from my bank account in...

Newbie

Hi guys,   I am thinking about buying Spotify Premium, but I'm having 2 questions before I do.   I live in the Netherlands so I dont really use PayPal, and I was wondering or I could al...

420 Views

0 replies

0 likes

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premium user : playlist available offline : Bug (more than 3 computer... but not !)

Hello I'm a premium user and I use the possibility to have offline playlist for my iphone (use in the Tube, plane ...) I also use spotify on my macbook pro I've frequently the same bug : at any moment when I launch the spotify application on iphone, ...

Newbie

Hello  I'm a premium user and I use the possibility to have offline playlist for my iphone (use in the Tube, plane ...)  I also use spotify on my macbook pro   I've frequently the ...

350 Views

0 replies

0 likes

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What happened to support for premium customers?

My friend has emailed Spotify on 2/29/2012 still yet to get an email from Spotify what the heck is up. Pretty sad and embarassing if you ask me... is it because... your TOP PRIORITY CUSTOMERS COME FIRST? that have Facebook issues? or Dupilicate accou...

Roadie

My friend has emailed Spotify on 2/29/2012 still yet to get an email from Spotify what the heck is up. Pretty sad and embarassing if you ask me... is it because... your TOP PRIORITY CUSTOMERS COME FI...

jayy

Roadie

859 Views

10 replies

0 likes

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Name of MP3 download files

Hello Idea for improvment: The name of the downloaded files stored in Spotify-folder could include the name of artist and the album in addition to the name and the tracknumber.

Music Fan

Hello   Idea for improvment: The name of the downloaded files stored in Spotify-folder could include the name of artist and the album in addition to the name and the tracknumber.   &nbs...

525 Views

0 replies

0 likes

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Where does the money from the download payments go?

I would be interested to use spotify to support my favourite artists by downloading their songs. What is the artist's share of the 0,60€ - 1,59€ payment per track? Obviously Spotify is entiteld to their share but the division should read right here o...

Music Fan

I would be interested to use spotify to support my favourite artists by downloading their songs.   What is the artist's share of the 0,60€ - 1,59€ payment per track? Obviously Spotify is entit...

Daniroc68

Newbie

1549 Views

3 replies

0 likes

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Premium subscription requirement for mobile devices

Love you service as part of the free trial -- but $10/mo is steep for continued use on mobile devices after the trial. $5/mo (unlimited plan), even if it didn't include use in an offline mode or similar - e.g., streaming only - I'd be sold for years....

Newbie

Love you service as part of the free trial -- but $10/mo is steep for continued use on mobile devices after the trial.  $5/mo (unlimited plan), even if it didn't include use in an offline mode o...

332 Views

0 replies

0 likes

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Lost premium and playlists

I bought premium on feb 18 and have now lost it, my playlists are also gone. I received this email yesterday: Hello xxxxxx xxxxxxWelcome to your free 48-hour trial of Spotify Premium.Sure, 48 hours is enough time to fall in love with Spotify Premium....

Regular

I bought premium on feb 18 and have now lost it, my playlists are also gone.   I received this email yesterday:   Hello xxxxxx xxxxxx Welcome to your free 48-hour trial of Spotify Pr...

Sam

Spotify

728 Views

7 replies

0 likes

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Samsung Bada System

Hey Boys & Girls , I´ve got a samsung mobile with bada system and now i don't know how i can use spotify on my mobile cause it don´t exist a app for bada system mobils ...My question is now if i can have spotify on my mobile on a other way ...?! If n...

Casual Listener

Hey Boys & Girls ,   I´ve got a samsung mobile with bada system and now i don't know how i can use spotify on my mobile cause it don´t exist a app for bada system mobils ...My question is ...

Warenbur

Newbie

4282 Views

1 replies

2 likes

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Solved!! Local files and artist payments

Hey all.I am wondering whether an artist gets plays for local files and other bought music that is played through Spotify, in the sence of getting paid for the plays. So if there is a 'local file' mark on the number, does the artist get any money fro...

Casual Listener

Hey all. I am wondering whether an artist gets plays for local files and other bought music that is played through Spotify, in the sence of getting paid for the plays.   So if there is a 'l...

Wmccrery

Newbie

2771 Views

5 replies

2 likes

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I can't listen to the tracks

HiI believe that no one knows how to fix this but since there is no real spotify support I need to give it a try.Any ways Im on a free account and I have listened to a track 5 time so it gets unavailable.But the thing is that it shod get unavailable ...

Newbie

Hi I believe that no one knows how to fix this but since there is no real spotify support I need to give it a try. Any ways Im on a free account and I have listened to a track 5 time so i...

486 Views

0 replies

0 likes

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Playlists Gone

I am a Premium member and have been for a number of months. I have never had a non-Facebook Spotify account. I use Spotify on a laptop, Android devince, iPhone, and a MAC Pro desktop computer, but of course never at the same time. Today, March 3rd, d...

Visitor

I am a Premium member and have been for a number of months.  I have never had a non-Facebook Spotify account.  I use Spotify on a laptop, Android devince, iPhone, and a MAC Pro desktop comp...

379 Views

0 replies

0 likes

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Can't cancel subscription b/c of facebook

I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more.But every time I try to cancel and enter my password, it says it is incorrect. I created my account through facebook, so when I enter my...

Casual Listener

I'm trying to cancel my Spotify Premium subscription before it renews in March because I can't afford it any more. But every time I try to cancel and enter my password, it says it is incorrect. I cr...

David

Spotify Legend

1031 Views

6 replies

2 likes

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Can I switch back to Free from Unlimited?

I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?

Newbie

I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?

jemms

Casual Listener

643 Views

1 replies

0 likes

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Disconnecting Spotify from Facebook

Hi I have read many posts about disconnecting Facebook but they do not work for my version of Spotify. I want to be able to disconnect my Facebook and then re-connect to another Facebook account. I do not have an option in - Edit - Preferecnces - to ...

Newbie

Hi   I have read many posts about disconnecting Facebook but they do not work for my version of Spotify. I want to be able to disconnect my Facebook and then re-connect to another Facebook acc...

valinske

Casual Listener

2877 Views

8 replies

1 likes

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Can't Log In (FB)

A couple of days ago I tried logging into Spotify but it wouldn't work. Im using my Facebook log in and have changed my password twice now to no avail also tried logging in on 3 different PC's. Its really frustrating

Newbie

A couple of days ago I tried logging into Spotify but it wouldn't work. Im using my Facebook log in and have changed my password twice now to no avail also tried logging in on 3 different PC's. Its r...

578 Views

0 replies

0 likes

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