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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154497 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154497 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10524 Views
  • 3 replies
  • 10 likes
  • Security
  • 10524 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505436 Views
  • 985 replies
  • 112 likes
  • Account
  • 505436 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124252 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124252 Views
  • 74 replies
  • 12 likes

BILLED TWICE FOR MY SPOTIFY SUBSCRIPTION AND NO ONE IS TRYING TO RESOLVE!

I've been billed twice for my Premium Subscription this Month after SPotify Failed to recognise that I had a Premium subscription. It just randomly decided one day that I had a free account.Coincidnetally my Credit Cards had Expired but I forgot I ha...

  • Newbie
  • I've been billed twice for my Premium Subscription this Month after SPotify Failed to recognise that I had a Premium subscription. It just randomly decided one day that I had a free account. Coincid...
  • Sam
  • Spotify
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

HELP!

Is there a help phone number? I am trying to add a new credit card but it is declining and I don't know why

  • Casual Listener
  • Is there a help  phone number?  I am trying to add a new credit card but it is declining and I don't know why
  • jvanderb
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Billing

How do I check my balance? 

  • Casual Listener
  • How do I check my balance? 
  • jvanderb
  • Roadie
  • 3706 Views
  • 3 replies
  • 0 likes
  • 3706 Views
  • 3 replies
  • 0 likes

Starred Playlist Missing - After Subscribe Error

Hey, I've recently had the card used to pay for spotify stolen (about a day before the payment was set to come out actually!) As such, the payment was not received and I was defaulted to a free spotify account. This is fine, as i've resubscribed back...

  • Casual Listener
  • Hey,    I've recently had the card used to pay for spotify stolen (about a day before the payment was set to come out actually!) As such, the payment was not received and I was defaulted ...
  • youwantdavidbro
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

facebook login

I am thinking about converting my facebook personal profile to my professional page. I am much more active on my professioanl page and am tired of managing two pages. However, my subscription with spotify is connected to my persoanl fb profile which ...

  • Newbie
  • I am thinking about converting my facebook personal profile to my professional page. I am much more active on my professioanl page and am tired of managing two pages. However, my subscription with sp...
  • bluefoxxtrueman
  • Casual Listener
  • 749 Views
  • 3 replies
  • 0 likes
  • 749 Views
  • 3 replies
  • 0 likes

NEW PREMIUM USER CANT GET OFFLINE SERVICE

Am I doing something silly? Seems that offline wont work for me. Is it a user error? I am fairly new to the whole spotify thing and feel i am missing something obvious. Can anyone help?

  • Casual Listener
  • Am I doing something silly? Seems that  offline wont work for me. Is it a user error? I am fairly new to the whole spotify thing and feel i am missing something obvious.   Can anyone help?
  • fionab
  • Casual Listener
  • 730 Views
  • 4 replies
  • 0 likes
  • 730 Views
  • 4 replies
  • 0 likes

i cant log in invalid password error 401?

Loggin thru facebook account email rico255@gmail.com says invalid uaername/passowrd error 401 i was just on last night can someone please help me out i even changed facebook password still no go.

  • Casual Listener
  • Loggin thru facebook account email rico255@gmail.com says invalid uaername/passowrd error 401 i was just on last night can someone please help me out i even changed facebook password still no go.
  • rico255
  • Casual Listener
  • 845 Views
  • 1 replies
  • 0 likes
  • 845 Views
  • 1 replies
  • 0 likes

Account used by someone i dont know

Hi!I have a problem with my account.Someone is using it but i dont know who? I have tried to reset my password on spotify and my hotmail but he/she keeps using it.Can someone tell me what i can do to get him/her get logged out from his computer so he...

  • Newbie
  • Hi! I have a problem with my account. Someone is using it but i dont know who? I have tried to reset my password on spotify and my hotmail but he/she keeps using it. Can someone tell me what i can...
  • Sam
  • Spotify
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Solved!! Charged several times when installing Premium

I subscribed to Spotify Premium about a week ago and I am very happy with the service, however on the day of installation the system did not update and asked me to click through several times to confirm that I had Premium. My account said that I had,...

  • Casual Listener
  • I subscribed to Spotify Premium about a week ago and I am very happy with the service, however on the day of installation the system did not update and asked me to click through several times to conf...
  • johncoe
  • Casual Listener
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Um hello? I pay for this service and no one can return an email?

I'm about to call my bank, cancel my subscription and dispute the 5 extra charges spotify made to my bank account in the last 5 months. I have a single account and I've consistently been charged twice a month the entire time. I want my money back. I ...

  • Visitor
  • I'm about to call my bank, cancel my subscription and dispute the 5 extra charges spotify made to my bank account in the last 5 months.  I have a single account and I've consistently been charge...
  • Sam
  • Spotify
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

600 tracks missing

Just 5 minutes ago I noticed that approx. 600 tracks were missing from my Starred-playlist, through NO fault of my own. What do? How can I get back three years of catalogued music?

  • Casual Listener
  • Just 5 minutes ago I noticed that approx. 600 tracks were missing from my Starred-playlist, through NO fault of my own.   What do? How can I get back three years of catalogued music?
  • Sam
  • Spotify
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

Being charged on 2 bank accounts for the same service

Today I was examining my bank transactions and realized I've been paying for premium service for the last 6 or 7 months on both my credit card and checking account! I remember creating an account before the mandatory facebook thing so I might still b...

  • Casual Listener
  • Today I was examining my bank transactions and realized I've been paying for premium service for the last 6 or 7 months on both my credit card and checking account! I remember creating an account bef...
  • meahtenoha
  • Spotify
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Unable to log into my account

Hi, all. First and formost this is not my main account (I've recently made this so I can post on these forums). Also the account I am on about has a subscribtion to one of the packages. Right; A bit of idiotcy on my part, but I can't seem to get onto...

  • Casual Listener
  • Hi, all.   First and formost this is not my main account (I've recently made this so I can post on these forums). Also the account I am on about has a subscribtion to one of the packages. Righ...
  • meahtenoha
  • Spotify
  • 577 Views
  • 5 replies
  • 0 likes
  • 577 Views
  • 5 replies
  • 0 likes

Can't login >:|

HelloHere a few minutes ago my music stopped suddenly. I got an "Error 112" I think it was, could see that it was something with the firewall. I chose to uninstall and reinstall Spotify, while giving a new permission for Spotify in my firewall.BUT no...

  • Casual Listener
  • Hello Here a few minutes ago my music stopped suddenly. I got an "Error 112" I think it was, could see that it was something with the firewall. I chose to uninstall and reinstall Spotify, while gi...
  • David
  • Spotify Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

spotify premium!!

re paid for it on the 1st and it says i have a free account on my macbook air but lets me use it on my iphone!!!??? money has left my bank and i have reciepts?? help please!!

  • Visitor
  • re paid for it on the 1st and it says i have a free account on my macbook air but lets me use it on my iphone!!!??? money has left my bank and i have reciepts?? help please!!
  • user-removed
  • Not applicable
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Upgrade listen to playsit with out wifi?

If I upgrade can I listen to my playlists without being connected to the internet? I am going to a hotel that does not have wifi and I wanted to be able to play music from my list.

  • Newbie
  • If I upgrade can I listen to my playlists without being connected to the internet? I am going to a hotel that does not have wifi and I wanted to be able to play music from my list.
  • jvanderb
  • Roadie
  • 3869 Views
  • 1 replies
  • 0 likes
  • 3869 Views
  • 1 replies
  • 0 likes

Paypal and funding sources

I've been a premium subscriber for a while now and pay via paypal taking the funds directly from my bank account. However I've recently added a credit card (and confirmed it) on my paypal - some of my other recurring payments give me choices of which...

  • Newbie
  • I've been a premium subscriber for a while now and pay via paypal taking the funds directly from my bank account. However I've recently added a credit card (and confirmed it) on my paypal - some of m...
  • jvanderb
  • Roadie
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Interrupted Tracks

My music cuts out all the time in tracks. In addition, the system will not move between tracks. It gets to the end of a song and stops dead. I have deleted the service on my iPad and reloaded the App, but to no avail.

  • Newbie
  • My music cuts out all the time in tracks. In addition, the system will not move between tracks. It gets to the end of a song and stops dead. I have deleted the service on my iPad and reloaded the App...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Inconsistent max-length field in HTML, can't purchase premium.

So, I'll just get right to it. This is the snippet from the landing page for passwords.

Password

You will find this on line 71 on http://www.spotify.com/se/ If I now go "Get Spotify" -> {Unlimited,Premium} -> Get (for example this URL https://www....

  • Regular
  • So, I'll just get right to it.    This is the snippet from the landing page for passwords.   <p> <label for="login-password">Password</label><br> &l...
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Solved!! Incorrect Password?

I am trying to upgrade to Spotify Premium, after the 30 day free trial. Every time I go to do so, it claims my password is incorrect. I am "logging in", via Facebook. I've tried changing my Facebook password, logging out of everything, logging back i...

  • Casual Listener
  • I am trying to upgrade to Spotify Premium, after the 30 day free trial.  Every time I go to do so, it claims my password is incorrect.  I am "logging in", via Facebook.   I've trie...
  • Drakob
  • Casual Listener
  • 2986 Views
  • 2 replies
  • 0 likes
  • 2986 Views
  • 2 replies
  • 0 likes