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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

289957 Views

529 replies

34 likes

Account
Free
  • 289957 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13652 Views

6 replies

11 likes

Security
  • 13652 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540782 Views

990 replies

114 likes

Account
  • 540782 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129629 Views

74 replies

12 likes

Account
Login
Premium
  • 129629 Views
  • 74 replies
  • 12 likes

What is 'offline' vs purchased music

Hello - I am trying to decide whether to get a paid for Spotify account. I don't understand the difference between 'offline' (syncing playlist for use offline) and paid for music that I can buy per tune on your free account. I understand that if I bu...

Casual Listener

Hello -   I am trying to decide whether to get a paid for Spotify account.   I don't understand the difference between 'offline' (syncing playlist for use offline) and paid for music th...

mrfresh

Casual Listener

5801 Views

3 replies

0 likes

  • 5801 Views
  • 3 replies
  • 0 likes

logging into spotify on Iphone

I log into spotify.com using my facebook details and recently purchased a subscription for premium spotify. I cannot log into my iphone spotify app with my facebook details and resetting spotify password doesnt generate email?Can someone help?

Newbie

I log into spotify.com using my facebook details and recently purchased a subscription for premium spotify. I cannot log into my iphone spotify app with my facebook details and resetting spotify pass...

jvanderb

Roadie

1180 Views

1 replies

0 likes

  • 1180 Views
  • 1 replies
  • 0 likes

account

Trying to cancel account , won't accept facebook password , even after I changed it.

Casual Listener

Trying to cancel account , won't accept facebook password , even after I changed it.

meahtenoha

Spotify

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

How to 'kill' my Spotify account

I want to end/terminate/kill one of the two Spotify accounts I have at the moment.How to do this?

Newbie

I want to end/terminate/kill one of the two Spotify accounts I have at the moment. How to do this?

David

Spotify Legend

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Premium account back to free, playlists & credits gone

Hi, i am a bit lost here. I am suddenly kicked back to the free version while i paid and use the premium version for 4 months now without a problem. All playlists & deownload credits are gone, both when i log in with facebook or mu spotify credential...

Casual Listener

Hi,   i am a bit lost here. I am suddenly kicked back to the free version while i paid and use the premium version for 4 months now without a problem. All playlists & deownload credits are...

LansenWalraet

Casual Listener

317 Views

2 replies

0 likes

  • 317 Views
  • 2 replies
  • 0 likes

Kicked out of my premium subscription.... what is going on??

Hi, I am suddenly (last saturday I think) kicked back to the free version while i paid and use the premium version for over a year now without a problem. All my playlists are gone, both when i log in with facebook or mu spotify credentials. Please he...

Newbie

Hi,   I am suddenly (last saturday I think) kicked back to the free version while i paid and use the premium version for over a year now without a problem. All my playlists are gone, both when...

meahtenoha

Spotify

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

BILLED TWICE FOR MY SPOTIFY SUBSCRIPTION AND NO ONE IS TRYING TO RESOLVE!

I've been billed twice for my Premium Subscription this Month after SPotify Failed to recognise that I had a Premium subscription. It just randomly decided one day that I had a free account.Coincidnetally my Credit Cards had Expired but I forgot I ha...

Newbie

I've been billed twice for my Premium Subscription this Month after SPotify Failed to recognise that I had a Premium subscription. It just randomly decided one day that I had a free account. Coincid...

Sam

Spotify

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

HELP!

Is there a help phone number? I am trying to add a new credit card but it is declining and I don't know why

Casual Listener

Is there a help  phone number?  I am trying to add a new credit card but it is declining and I don't know why

jvanderb

Roadie

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Billing

How do I check my balance? 

Casual Listener

How do I check my balance? 

jvanderb

Roadie

3728 Views

3 replies

0 likes

  • 3728 Views
  • 3 replies
  • 0 likes

Starred Playlist Missing - After Subscribe Error

Hey, I've recently had the card used to pay for spotify stolen (about a day before the payment was set to come out actually!) As such, the payment was not received and I was defaulted to a free spotify account. This is fine, as i've resubscribed back...

Casual Listener

Hey,    I've recently had the card used to pay for spotify stolen (about a day before the payment was set to come out actually!) As such, the payment was not received and I was defaulted ...

youwantdavidbro

Casual Listener

302 Views

2 replies

0 likes

  • 302 Views
  • 2 replies
  • 0 likes

facebook login

I am thinking about converting my facebook personal profile to my professional page. I am much more active on my professioanl page and am tired of managing two pages. However, my subscription with spotify is connected to my persoanl fb profile which ...

Newbie

I am thinking about converting my facebook personal profile to my professional page. I am much more active on my professioanl page and am tired of managing two pages. However, my subscription with sp...

bluefoxxtrueman

Casual Listener

804 Views

3 replies

0 likes

  • 804 Views
  • 3 replies
  • 0 likes

NEW PREMIUM USER CANT GET OFFLINE SERVICE

Am I doing something silly? Seems that offline wont work for me. Is it a user error? I am fairly new to the whole spotify thing and feel i am missing something obvious. Can anyone help?

Casual Listener

Am I doing something silly? Seems that  offline wont work for me. Is it a user error? I am fairly new to the whole spotify thing and feel i am missing something obvious.   Can anyone help?

fionab

Casual Listener

894 Views

4 replies

0 likes

  • 894 Views
  • 4 replies
  • 0 likes

i cant log in invalid password error 401?

Loggin thru facebook account email rico255@gmail.com says invalid uaername/passowrd error 401 i was just on last night can someone please help me out i even changed facebook password still no go.

Casual Listener

Loggin thru facebook account email rico255@gmail.com says invalid uaername/passowrd error 401 i was just on last night can someone please help me out i even changed facebook password still no go.

rico255

Casual Listener

872 Views

1 replies

0 likes

  • 872 Views
  • 1 replies
  • 0 likes

Account used by someone i dont know

Hi!I have a problem with my account.Someone is using it but i dont know who? I have tried to reset my password on spotify and my hotmail but he/she keeps using it.Can someone tell me what i can do to get him/her get logged out from his computer so he...

Newbie

Hi! I have a problem with my account. Someone is using it but i dont know who? I have tried to reset my password on spotify and my hotmail but he/she keeps using it. Can someone tell me what i can...

Sam

Spotify

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Solved!! Charged several times when installing Premium

I subscribed to Spotify Premium about a week ago and I am very happy with the service, however on the day of installation the system did not update and asked me to click through several times to confirm that I had Premium. My account said that I had,...

Casual Listener

I subscribed to Spotify Premium about a week ago and I am very happy with the service, however on the day of installation the system did not update and asked me to click through several times to conf...

johncoe

Casual Listener

411 Views

2 replies

0 likes

  • 411 Views
  • 2 replies
  • 0 likes

Um hello? I pay for this service and no one can return an email?

I'm about to call my bank, cancel my subscription and dispute the 5 extra charges spotify made to my bank account in the last 5 months. I have a single account and I've consistently been charged twice a month the entire time. I want my money back. I ...

Visitor

I'm about to call my bank, cancel my subscription and dispute the 5 extra charges spotify made to my bank account in the last 5 months.  I have a single account and I've consistently been charge...

Sam

Spotify

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

600 tracks missing

Just 5 minutes ago I noticed that approx. 600 tracks were missing from my Starred-playlist, through NO fault of my own. What do? How can I get back three years of catalogued music?

Casual Listener

Just 5 minutes ago I noticed that approx. 600 tracks were missing from my Starred-playlist, through NO fault of my own.   What do? How can I get back three years of catalogued music?

Sam

Spotify

535 Views

3 replies

0 likes

  • 535 Views
  • 3 replies
  • 0 likes

Being charged on 2 bank accounts for the same service

Today I was examining my bank transactions and realized I've been paying for premium service for the last 6 or 7 months on both my credit card and checking account! I remember creating an account before the mandatory facebook thing so I might still b...

Casual Listener

Today I was examining my bank transactions and realized I've been paying for premium service for the last 6 or 7 months on both my credit card and checking account! I remember creating an account bef...

meahtenoha

Spotify

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Unable to log into my account

Hi, all. First and formost this is not my main account (I've recently made this so I can post on these forums). Also the account I am on about has a subscribtion to one of the packages. Right; A bit of idiotcy on my part, but I can't seem to get onto...

Casual Listener

Hi, all.   First and formost this is not my main account (I've recently made this so I can post on these forums). Also the account I am on about has a subscribtion to one of the packages. Righ...

meahtenoha

Spotify

598 Views

5 replies

0 likes

  • 598 Views
  • 5 replies
  • 0 likes

Can't login >:|

HelloHere a few minutes ago my music stopped suddenly. I got an "Error 112" I think it was, could see that it was something with the firewall. I chose to uninstall and reinstall Spotify, while giving a new permission for Spotify in my firewall.BUT no...

Casual Listener

Hello Here a few minutes ago my music stopped suddenly. I got an "Error 112" I think it was, could see that it was something with the firewall. I chose to uninstall and reinstall Spotify, while gi...

David

Spotify Legend

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes