Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9089 Views
  • 1 replies
  • 9 likes
  • Security
  • 9089 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482533 Views
  • 979 replies
  • 111 likes
  • Account
  • 482533 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211016 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211016 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121009 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121009 Views
  • 72 replies
  • 12 likes

Unable to cancel my subscription

Hey. So i decided to try out for the 30 day spotify premium trial. I entered my information and activated the trial, however i don't want to pay for the next month since i'm not completely sure that i want/need the premium subscription. However, when...

  • Newbie
  • Hey.   So i decided to try out for the 30 day spotify premium trial.  I entered my information and activated the trial, however i don't want to pay for the next month since i'm not compl...
  • Sam
  • Spotify
  • 627 Views
  • 2 replies
  • 0 likes
  • 627 Views
  • 2 replies
  • 0 likes

Can't download any music - error 904

Hi can't seem to D/L anymore just keep getting - error 904? Any ideas of the problem? Many thanks

  • Casual Listener
  • Hi can't seem to D/L anymore just keep getting - error 904? Any ideas of the problem?   Many thanks
  • loudpastels
  • Casual Listener
  • 1891 Views
  • 5 replies
  • 3 likes
  • 1891 Views
  • 5 replies
  • 3 likes

Account cancellation

I am trying to cancel my account but when it askes for my password it says it is wrong! I have changed it already and I can log back on too my spotify account but I can't cancel my account I have until 03/03/12 to cancel my trial and I wont be happy ...

  • Newbie
  • I am trying to cancel my account but when it askes for my password it says it is wrong! I have changed it already and I can log back on too my spotify account but I can't cancel my account I have unt...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Wtf can I do?

Hi. I'm so pissed.. I subscripted on Spotify Premium Trail for 30 days, and they have taken 100 DKK, although it was a trail. Is it possible that I can get my money back, and they can cancel my subscription?I really can't afford it. -Casper.

  • Newbie
  • Hi.   I'm so pissed.. I subscripted on Spotify Premium Trail for 30 days, and they have taken 100 DKK, although it was a trail.   Is it possible that I can get my money back, and t...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Quite a few problems with my account.

My email account with Windows Live and I need to change to my gmail account, how should I get in touch to do so? I didn't realise until I tried to change my password because my Spotify account was unlinked from my Facebook and couldn't log into my my...

  • Visitor
  • My email account with Windows Live and I need to change to my gmail account, how should I get in touch to do so? I didn't realise until I tried to change my password because my Spotify account was un...
  • 300 Views
  • 0 replies
  • 0 likes
  • 300 Views
  • 0 replies
  • 0 likes

I have the money but spotify wont redraw it from my account and it stops me from listening to music

I have the money but spotify wont redraw it from my account and it stops me from listening to music,how do i solve this?I got a new creditcard and changed it in my account details but still no music?

  • Newbie
  • I have the money but spotify wont redraw it from my account and it stops me from listening to music, how do i solve this? I got a new creditcard and changed it in my account details but still no mu...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Problems with my subscription

Last december i got a Spotify offer, so I could try Premium for 6 months for 6,99 Euros. This last Friday I got a message in Spotify, saying that my monthly subscription can't be renewed, so now I have the free subscription and if I want to get the P...

  • Newbie
  • Last december i got a Spotify offer, so I could try Premium for 6 months for 6,99 Euros. This last Friday I got a message in Spotify, saying that my monthly subscription can't be renewed, so now I ha...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Facebook login / regular login, issue. Playlists gone.

Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared...Are you '' old user name '' and I didnt finish the setup, and pressed continue to spotify, now I cant seem t...

  • Newbie
  • Hello, today my account suddenly wanted to start logging in with my facebook credentials. After doing so, my first login a request appeared... Are you '' old user name '' and I didnt  finish ...
  • Mollylb
  • Newbie
  • 2400 Views
  • 8 replies
  • 0 likes
  • 2400 Views
  • 8 replies
  • 0 likes

Song turns automatically.

on a couple songs it will turn to the next track by it self right in the middle of the song. anyone help? thanks

  • Newbie
  • on a couple songs it will turn to the next track by it self right in the middle of the song.  anyone help?  thanks
  • 425 Views
  • 0 replies
  • 0 likes
  • 425 Views
  • 0 replies
  • 0 likes

PayPal

I'm new at spotify and want to take a premium account.I have no creditcard and just want to use my PayPal-account, but when I login on PayPal I have to give creditcard details. How can I solve this?

  • Casual Listener
  • I'm new at spotify and want to take a premium account. I have no creditcard and just want to use my PayPal-account, but when I login on PayPal I have to give creditcard details.   How can I s...
  • user-removed
  • Not applicable
  • 919 Views
  • 3 replies
  • 0 likes
  • 919 Views
  • 3 replies
  • 0 likes

Solved!! Account split in to two.....

My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my Facebook?

  • Visitor
  • My username is kenla61 and my account has been split in to two. Can you please help me and associate my kenla61 account with my  Facebook?
  • Richard
  • Community Legend
  • 1538 Views
  • 6 replies
  • 0 likes
  • 1538 Views
  • 6 replies
  • 0 likes

Changing Password to the one generated specifically for Spotify

I had to go through the FB log in method and HAD to use my FB password, I do not like that. Now FB will generate a different PW for apps, which I have done for spotify. However spotify has me locked into my FB account login and will not allow any cha...

  • Casual Listener
  • I had to go through the FB log in method and HAD to use my FB password, I do not like that. Now FB will generate a different PW for apps, which I have done for spotify. However spotify has me lo...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

I have unlimited subscription keeps saying I am on "free".

I have an unlimited subscription but it keeps saying I am on "free". I tried looking under my account profile and can no longer see that I am paying for my subscriuption. Even though I am logged on I also can longer see my playlists. I tried to get a...

  • Visitor
  • I have an unlimited subscription but it keeps saying I am on "free". I tried looking under my account profile and can no longer see that I am paying for my subscriuption.    Even though I...
  • jbpico
  • Newbie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Spotify and Facebook

Then that I have desactivated my facebook account definitly. This one was reactivated himself automatically (without my agreement) when I was connecting myself on Spotify. How can I do to connect me on Spotify without to connect me on my facebook acc...

  • Casual Listener
  • Then that I have desactivated my facebook account definitly. This one was reactivated himself automatically (without my agreement) when I was connecting myself on Spotify. How can I do to connect me ...
  • cagrella
  • Casual Listener
  • 580 Views
  • 6 replies
  • 0 likes
  • 580 Views
  • 6 replies
  • 0 likes

Payment issue

I can't use my VISA-card to buy Premium. I guess it's because my card is issued in another country than the one I live in. Is there any ways around this?

  • Casual Listener
  • I can't use my VISA-card to buy Premium. I guess it's because my card is issued in another country than the one I live in. Is there any ways around this?
  • Richard
  • Community Legend
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

Password

I did not get any password to my mail(old did not work) registerd in facebook i have change the mail now in facebook how can I get the password

  • Newbie
  • I did not get any password to my mail(old did not work) registerd in facebook i have change the mail now in facebook  how can I get the password
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Re: All starred songs gone, playlists gone, preferences reset...

Same thing hapopend to me too !! TELL ME there is a way to fix ths. PLEASEEEE I pay for the service too and I use it on my phone aswell. Pleaseee tell me this can be fixed

  • Casual Listener
  • Same  thing hapopend to me too !!  😞   TELL  ME  there  is a  way  to  fix ths. PLEASEEEE   I  pay  for the  service too and I use it...
  • Jude
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL

SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL, CORRECT PASSWORD IS BEING USED

  • Newbie
  • SPOTIFY ACCOUNT NOT SIGNING IN AS UNLIMITED JUST SINGING IN AS NORMAL, CORRECT PASSWORD IS BEING USED
  • user-removed
  • Not applicable
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes