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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293074 Views

529 replies

34 likes

Account
Free
  • 293074 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13723 Views

6 replies

11 likes

Security
  • 13723 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541698 Views

990 replies

115 likes

Account
  • 541698 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Aggravated.

I have been waiting a week for a reply to this, and have recently found out more information. I had canceled my account 4 days before the deadline to cancel, and my bank account was still charged. I canceled because I couldn't afford to pay for the s...

Casual Listener

I have been waiting a week for a reply to this, and have recently found out more information. I had canceled my account 4 days before the deadline to cancel, and my bank account was still charged. I ...

mrjack11

Casual Listener

809 Views

6 replies

1 likes

  • 809 Views
  • 6 replies
  • 1 likes

Can I switch back to Free from Unlimited?

I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?

Newbie

I'm thinking about upgrading from Spotify Free to Unlimited. After a free trial period when I have started paying for Unlimited, can I switch back to Free if I like?

jemms

Casual Listener

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Can't Log In (FB)

A couple of days ago I tried logging into Spotify but it wouldn't work. Im using my Facebook log in and have changed my password twice now to no avail also tried logging in on 3 different PC's. Its really frustrating

Newbie

A couple of days ago I tried logging into Spotify but it wouldn't work. Im using my Facebook log in and have changed my password twice now to no avail also tried logging in on 3 different PC's. Its r...

532 Views

0 replies

0 likes

  • 532 Views
  • 0 replies
  • 0 likes

How do i cancel a payment for downloads?

I've just received a receipt for a spotify purchase saying i've brought 100 downloads for £50 , I'm currently on holiday and not using spotify so i dont know how this has happened and I'm desperate to cancel this purchase but dont know how?

Newbie

I've just received a receipt for a spotify purchase saying i've brought 100 downloads for £50 , I'm currently on holiday and not using spotify so i dont know how this has happened and I'm desperate t...

316 Views

0 replies

0 likes

  • 316 Views
  • 0 replies
  • 0 likes

delete online library

i want to delete the library. not my local files. the similar files that seems spotify has linked with. i cant delete them all cause i'm starting all over with a new play list or a new library...

Newbie

i want to delete the library. not my local files. the similar files that seems spotify has linked with. i cant delete them all cause i'm starting all over with a new play list or a new library...

450 Views

0 replies

0 likes

  • 450 Views
  • 0 replies
  • 0 likes

Spotty streaming, customer screaming!

Last week I've noticed that streaming isn't as smooth as it used to be, to understate the issue. And it's not my end of the connection that is hampered. Essential to your service and my appreciation of it is flawless streaming without hickups. The re...

Newbie

Last week I've noticed that streaming isn't as smooth as it used to be, to understate the issue. And it's not my end of the connection that is hampered. Essential to your service and my appreciation ...

685 Views

0 replies

4 likes

  • 685 Views
  • 0 replies
  • 4 likes

Can Android Get Some Love?

There numerous negative ratings in the Android app market for Spotify and in the Android sub-forums here as well. However, there seems to be no official response from anyone at Spotify, while the iOS team is taking an active role. Any chance Android ...

Regular

There numerous negative ratings in the Android app market for Spotify and in the Android sub-forums here as well. However, there seems to be no official response from anyone at Spotify, while the iOS...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

How do I Delete Spotify Free?

How do I delete my Spotify Free account? I removed it from my facebook apps and I uninstalled it - but, I still want to deactivate and I can't find out how to do it. Thanks!

Newbie

How do I delete my Spotify Free account?  I removed it from my facebook apps and I uninstalled it - but, I still want to deactivate and I can't find out how to do it.  Thanks!

524 Views

0 replies

0 likes

  • 524 Views
  • 0 replies
  • 0 likes

My account is being hacked

hello, i noticed (from my facebook timeline) that my account has been used the last week, and i have been travelling without any possibility of accessing internet.In the past i might have looged on in spotify on my friends computer, but to avoid bein...

Casual Listener

hello,   i noticed (from my facebook timeline) that my account has been used the last week, and i have been travelling without any possibility of accessing internet. In the past i might have ...

solojazz

Casual Listener

593 Views

2 replies

0 likes

  • 593 Views
  • 2 replies
  • 0 likes

can't delete my account and it keeps reactivating my facebook!

I deleted my facebook and made a new one... but then when i signed into spotify it reactivated me! so i deleted the app from my profile, deactivated again. but it carried on, i tried to link my new facebook with my spotify leahrimmsy, but it wouldn't...

Newbie

I deleted my facebook and made a new one... but then when i signed into spotify it reactivated me!  so i deleted the app from my profile, deactivated again. but it carried on, i tried to link m...

691 Views

0 replies

1 likes

  • 691 Views
  • 0 replies
  • 1 likes

Can't log in :o? (Facebook / Spotify linked)

Whenever i try to log in to upgrade my spotify to Premium and i need to log in, it says wrong password. I know it's the right passowrd. I really want it upgraded soon, the comercials are really annoying!

Casual Listener

Whenever i try to log in to upgrade my spotify to Premium and i need to log in, it says wrong password. I know it's the right passowrd.   I really want it upgraded soon, the comercials are rea...

meahtenoha

Spotify

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

For God's Sake I just want to log in!!

Anyone who can help? I can't log in - i enter the username - which is a bunch of numbers apparently - then my usual facebook password but its no good - I'm going crazy here - VERY VERY ANNOYED stupid bloody thing - makes me want to just cancel

Casual Listener

Anyone who can help? I can't log in - i enter the username - which is a bunch of numbers apparently - then my usual facebook password but its no good - I'm going crazy here - VERY VERY ANNOYED &nbsp...

flangeflapper

Casual Listener

615 Views

4 replies

0 likes

  • 615 Views
  • 4 replies
  • 0 likes

Spotify does’nt work anymore

Dear people, Spotify does’nt work any more. Eather on my Mac and Windows Vista laptop. What the hell is goiing on? Sie screendump.

Visitor

Dear people, Spotify does’nt work any more. Eather on my Mac and Windows Vista laptop. What the hell is goiing on? Sie screendump.

neoclasssic57

Newbie

647 Views

4 replies

0 likes

  • 647 Views
  • 4 replies
  • 0 likes

Multiple Subscription Discount

I currently pay about $22 a month for 3 subscriptions to a competitor. Spotify interests me because it seems like the desktop app is slightly more robust and I do listen to music while i'm working and find that i prefer a desktop app over the web alt...

Newbie

I currently pay about $22 a month for 3 subscriptions to a competitor.  Spotify interests me because it seems like the desktop app is slightly more robust and I do listen to music while i'm work...

alienjackhammer

Casual Listener

1133 Views

2 replies

2 likes

  • 1133 Views
  • 2 replies
  • 2 likes

Upgraded from unlimited to premium

Hi! I while ago I upgraded from unlimited to premium, and the payment went through. But I still have unlimited on my spotify,It says here on my account that I have premium. What can I do to fix this?

Regular

Hi! I while ago I upgraded from unlimited to premium, and the payment went through. But I still have unlimited on my spotify, It says here on my account that I have premium. What can I do to fix thi...

kimzo

Regular

1842 Views

38 replies

0 likes

  • 1842 Views
  • 38 replies
  • 0 likes

playlist gone

All my playlists are gone in my iphone but not on my computer. How to solve the problem????

Newbie

All my playlists are gone in my iphone but not on my computer. How to solve the problem????

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

"Puchase is currently not available" when trying to upgrade to Premium

As the title indicates, when attempting to upgrade to Premium, I can't get past the service/payment form screen. Instead I just get a "Puchase is currently not available" message (yes, "Puchase"). Any idea what's up? I've logged out and in, but it's ...

Newbie

As the title indicates, when attempting to upgrade to Premium, I can't get past the service/payment form screen. Instead I just get a "Puchase is currently not available" message (yes, "Puchase"). &...

user-removed

Not applicable

1175 Views

7 replies

0 likes

  • 1175 Views
  • 7 replies
  • 0 likes

Can´t add payment method

hi i can´t add payment method when i want to subscribe, neither card or pay pal //padda

Casual Listener

hi   i can´t add payment method  when i want to subscribe, neither card or pay pal     //padda

user-removed

Not applicable

779 Views

3 replies

0 likes

  • 779 Views
  • 3 replies
  • 0 likes

Payment

Why can´t I buy "premium"? Is it Spotify themselves that has the problems or is it something else?

Casual Listener

Why can´t I buy "premium"? Is it Spotify themselves that has the problems or is it something else? 😕

Sam

Spotify

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Premium Subscription Not Recognized

Been using spotify for years, finally subscribed and nothing (pc, phone) will recognize I've paid. It's all as it was, although my account status on the website is premium. What's wrong?

Regular

Been using spotify for years, finally subscribed and nothing (pc, phone) will recognize I've paid. It's all as it was, although my account status on the website is premium. What's wrong?

lukiss

Casual Listener

544 Views

1 replies

1 likes

  • 544 Views
  • 1 replies
  • 1 likes