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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294551 Views

529 replies

34 likes

Account
Free
  • 294551 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13767 Views

6 replies

11 likes

Security
  • 13767 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542503 Views

990 replies

115 likes

Account
  • 542503 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129826 Views

74 replies

12 likes

Account
Login
Premium
  • 129826 Views
  • 74 replies
  • 12 likes

Spotify premium 30 trial

Hi!I´ve fixed the 30 days trial today, but when I log on to spotify there are no premium account... Just open.I try to log on to spotify on my ipod touch, and there can I listen to songs.....Why isn't it working on the computer?//Arvid

Casual Listener

Hi! I´ve fixed the 30 days trial today, but when I log on to spotify there are no premium account... Just open. I try to log on to spotify on my ipod touch, and there can I listen to songs..... Wh...

690 Views

0 replies

0 likes

  • 690 Views
  • 0 replies
  • 0 likes

Cancelling my account

Just trying to cancel my premium subsciption. It's not letting me even though I am using the correct password! I am not going to pay for another month of this. Looking through the forum I've found several other people experiencing the same problem. R...

Visitor

Just trying to cancel my premium subsciption.  It's not letting me even though I am using the correct password!  I am not going to pay for another month of this.  Looking through the f...

1350

Casual Listener

928 Views

11 replies

1 likes

  • 928 Views
  • 11 replies
  • 1 likes

Solved!! She won't scrobble

Have added my [correct] credentials into my two iOS devices and my laptop. Can't get a single song to scrobble to last.fm. Are scrobbles real-time? Any tips on what may be going wrong? I haven't use the last.fm account since 2008, but I know the cred...

Casual Listener

Have added my [correct] credentials into my two iOS devices and my laptop. Can't get a single song to scrobble to last.fm. Are scrobbles real-time? Any tips on what may be going wrong? I haven't use ...

iammikedotorg

Casual Listener

843 Views

1 replies

0 likes

  • 843 Views
  • 1 replies
  • 0 likes

I have spotify premium problems

I have a premium account set up to my debit card and there is definitely money on there to cover the $10 a month. However, the site is saying that I am not registered for premium that I am registered for free. If I'm paying for premium why am I not a...

Newbie

I have a premium account set up to my debit card and there is definitely money on there to cover the $10 a month. However, the site is saying that I am not registered for premium that I am registered...

meahtenoha

Spotify

1429 Views

1 replies

0 likes

  • 1429 Views
  • 1 replies
  • 0 likes

Upgrade for free to premium on android

Hi,I upgraded from my trial version to unlimited and I couldn't stream music on my android. Then I realized that you need premium so I converted my subscription to premium and it still won't let me stream music. Everytime I click on a song in my play...

Newbie

Hi, I upgraded from my trial version to unlimited and I couldn't stream music on my android. Then I realized that you need premium so I converted my subscription to premium and it still won't let me...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

Upgraded from Unlimited to Premium but haven’t got Premium yet

HiI've upgraded from Unlimited to Premium.My profile here on Spotify say that I'm upgraded, but both my computer (Linux) and phone (Android) haven't changed yet.I've tried to log out and in again on both but I still have the same problem.I've also tr...

Casual Listener

Hi I've upgraded from Unlimited to Premium. My profile here on Spotify say that I'm upgraded, but both my computer (Linux) and phone (Android) haven't changed yet. I've tried to log out and in aga...

lassebe

Newbie

662 Views

6 replies

0 likes

  • 662 Views
  • 6 replies
  • 0 likes

Solved!! Free trial and libspotify use

Hi,I've subscribed to spotify premium's free trial. Should have I access to applications using libspotify?When logging in from a third party application (clementine), I get the error message "Need a premium account".Other premium features (mobile/off...

Newbie

Hi, I've subscribed to spotify premium's free trial. Should have I access to applications using libspotify? When logging in from a third party application (clementine), I get the error message ...

krikelin

Community Legend

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Ulti spotify...

Hey i have the ulti spotify.. but i get commersials between the music :S how to fix ?

Newbie

Hey i have the ulti spotify.. but i get commersials between the music :S how to fix ?   

David

Spotify Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Want to Upgrade to Premium - Spotify Won't Accept Password

I see that a few other people have had this same issue. Can a moderator please help me? I had an unlimited account, then I took the free trial to premium. It expired, and now I'm back at Spotify Free rather than unlimited. I want to upgrade to premiu...

Casual Listener

  I see that a few other people have had this same issue. Can a moderator please help me? I had an unlimited account, then I took the free trial to premium. It expired, and now I'm back at Spot...

kuyku

Music Fan

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

PROBLEM SYNCING LOCAL FILES

I just made a purchase on amazon, however spotify won't sync two songs of the album (via itunes) - what's wrong? restarted twice....

Newbie

I just made a purchase on amazon, however spotify won't sync two songs of the album (via itunes) - what's wrong? restarted twice....

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Account Cancellation

Hi! I signed up for the 30 day trial of premium subscription. Now that I want to cancel my account, it refuses to recognize my password. I sign into aspotify with one username and password, but once I get to my acocunt it says I am using the incorrec...

Newbie

Hi!    I signed up for the 30 day trial of premium subscription. Now that I want to cancel my account, it refuses to recognize my password. I sign into aspotify with one username and pass...

JMS123456789

Newbie

864 Views

6 replies

0 likes

  • 864 Views
  • 6 replies
  • 0 likes

Delete second account that will not let my actual account contact to Facebook

Is there some way to delete the second account that appeared this past weekend for me? The e-mail with the account is bamiam10@aol.com. I can not contact it back with facebook. the "what's new" section will not open up and in my actucal account also....

Casual Listener

Is there some way to delete the second account that appeared this past weekend for me? The e-mail with the account is bamiam10@aol.com. I can not contact it back with facebook. the "what's new" secti...

360 Views

0 replies

0 likes

  • 360 Views
  • 0 replies
  • 0 likes

Just downloaded, can't even sign in

Hey! So, I downloaded this app from Facebook, then tried to log in. It wouldn't let me, so I came here to main website, and re-downloaded it for Mac (I have a MacBook Pro, and thought the general one from Facebook just didn't work on my computer). Di...

Newbie

Hey!   So, I downloaded this app from Facebook, then tried to log in.  It wouldn't let me, so I came here to main website, and re-downloaded it for Mac (I have a MacBook Pro, and thought ...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Getting charged even though I am not subscribed AT ALL.

I checked my bank account this morning to find a transatction for 9.99 from "POS DEBIT Spotify USA*subs www.spotify. NY". I never signed up for any kind of premium account, and I never even gave spotify my credit card number. This is absolutely unacc...

Newbie

I checked my bank account this morning to find a transatction for 9.99 from "POS DEBIT Spotify USA*subs www.spotify. NY".  I never signed up for any kind of premium account, and I never even gav...

Sam

Spotify

890 Views

1 replies

0 likes

  • 890 Views
  • 1 replies
  • 0 likes

So frustrated

I am so frustrated with this whole thing I am thinking about canceling my account but ..As I said I signed up for the premium option from using the free one on Fed 12th. Everything disappeared somehow I went from premium on my I phone and computer to...

Visitor

I am so frustrated with this whole thing I am thinking about canceling my account  but ..As I said I signed up for the  premium option from using the free one on Fed 12th. Everything disapp...

Sam

Spotify

540 Views

5 replies

0 likes

  • 540 Views
  • 5 replies
  • 0 likes

Where is the unsubscribe link?

I've searched on the subscription page, which as I understand is where I go to unsubscribe, but I am not seeing a link there to do so.I have a free account.Thank you!

Regular

I've searched on the subscription page, which as I understand is where I go to unsubscribe, but I am not seeing a link there to do so. I have a free account. Thank you!

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Upgrade to Premium from Unlimited charged but not completed.

I've been billed for my upgrade, yet when I open spotify, across the top it still says unlimited, and I cannot access it from my phone or turn it to high quality streaming. Yet, when I go to Help > Account the status shows that I do in fact have a pr...

Casual Listener

I've been billed for my upgrade, yet when I open spotify, across the top it still says unlimited, and I cannot access it from my phone or turn it to high quality streaming.   Yet, when I go to H...

dougmccadden

Casual Listener

678 Views

2 replies

0 likes

  • 678 Views
  • 2 replies
  • 0 likes

i cant get a new password :(

i click the "forgot password" and i fill in my e-mail, but i dont get a new one, what should i do? ive checked spam and its not there either..

Newbie

i click the "forgot password"  and i fill in my e-mail, but i dont get a new one, what should i do? ive checked spam and its not there either..

Richard

Community Legend

906 Views

8 replies

0 likes

  • 906 Views
  • 8 replies
  • 0 likes

Being charged but account saying it's free!!

I've been a Spotity Premium subscriber for 6 months now. All of a sudden, my account has been reversed to a free account, even though I'm still paying for it. HELP!!!!!!

Visitor

I've been a Spotity Premium subscriber for 6 months now. All of a sudden, my account has been reversed to a free account, even though I'm still paying for it. HELP!!!!!!

Richard

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes