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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291696 Views

529 replies

34 likes

Account
Free
  • 291696 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13688 Views

6 replies

11 likes

Security
  • 13688 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541415 Views

990 replies

115 likes

Account
  • 541415 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129674 Views

74 replies

12 likes

Account
Login
Premium
  • 129674 Views
  • 74 replies
  • 12 likes

Won't acknowledge I have premium

My iphone app will not acknowledge that I have premium and tells me that I am on a 48 hour free trial, it also does not show any of my playlists. I have uninstalled the app and re-installed it. Turned phone off and on etc, all the things that other t...

Newbie

My iphone app will not acknowledge that I have premium and tells me that I am on a 48 hour free trial, it also does not show any of my playlists.  I have uninstalled the app and re-installed it....

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Downloaded Music Direct on Android, how do I get it to my Spotify?

Hello, I have lots of music downloaded directly to my phone.... how do I get it to Spotify?

Regular

Hello,   I have lots of music downloaded directly to my phone.... how do I get it to Spotify?

Richard

Community Legend

2817 Views

9 replies

0 likes

  • 2817 Views
  • 9 replies
  • 0 likes

Solved!! Won't Work!!!!

Any idea what this could be? I just upgraded to Spotify Premium yesterday and now I am unable to search for songs on both my computer and mobile. It's like it just quit working! What the hell ??

Casual Listener

Any idea what this could be? I just upgraded to Spotify Premium yesterday and now I am unable to search for songs on both my computer and mobile. It's like it just quit working! What the hell ??

Richard

Community Legend

2327 Views

11 replies

0 likes

  • 2327 Views
  • 11 replies
  • 0 likes

Confusion with Spotify Social!

Hello! I was recently on Spotify logged in to my account on my friends computer. I signed up to the spotify social where at the time I thought I was logged in to my facebook. When the screen loaded the people list was a combination of friends from bo...

Newbie

Hello!   I was recently on Spotify logged in to my account on my friends computer. I signed up to the spotify social where at the time I thought I was logged in to my facebook. When the screen...

448 Views

0 replies

0 likes

  • 448 Views
  • 0 replies
  • 0 likes

Account changed from Premium to Free

Hi, Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem? //Jonsson

Visitor

Hi,   Just noticed that my account changed from Premium to Free but I´m still paying the monthly fee. Whats the problem?   //Jonsson

user-removed

Not applicable

802 Views

2 replies

0 likes

  • 802 Views
  • 2 replies
  • 0 likes

purchase

I payed for unlmited music with spotify for 4.99 on the 10th of the month now it wont let me skip music or create a radio station

Newbie

I payed for unlmited music with spotify for 4.99 on the 10th of the month now it wont let me skip music  or create a radio station

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Premium Account is glued to Facebook, but I deactivated FB and still want Spotify :(

I have no desire to continue use on my Premium Spotify account if I have to re-activate my FB in order to do so. I cannot locate any information on changing my Spotify Account details in terms of my username vs. FB email for login purposes. I need to...

Music Fan

I have no desire to continue use on my Premium Spotify account if I have to re-activate my FB in order to do so. I cannot locate any information on changing my Spotify Account details in terms of my ...

628 Views

0 replies

0 likes

  • 628 Views
  • 0 replies
  • 0 likes

Please help me!!

I want to change my bankaccount number. And i failed every time! I´ve switch bank in sweden and i have a new account number. I have spotify draw my bill every month, and it wilkl faile when my old bank number will be gone. Sorry my english is not the...

Newbie

I want to change my bankaccount number. And i failed every time! I´ve switch bank in sweden and i have a new account number. I have spotify draw my bill every month, and it wilkl faile when my old ba...

557 Views

0 replies

0 likes

  • 557 Views
  • 0 replies
  • 0 likes

my premium doesent work

Hi!I pay for my spotify the 13 every month and when i logged in today all of my lists were gone and it said that i had a free trial for two days! where have my ordinary profile went and how do i get it back? i mean i dont wane pay for something and t...

Newbie

Hi! I pay for my spotify the 13 every month and when i logged in today all of my lists were gone and it said that i had a free trial for two days! where have my ordinary profile went and how do i ge...

Richard

Community Legend

663 Views

1 replies

0 likes

  • 663 Views
  • 1 replies
  • 0 likes

Facebook issues

Hi, I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But I deactivated my facebook the other day, and now i'm unable ...

Newbie

Hi,   I've had spotify since it was released in the US. When it became available to connect to facebook, I did so. I've been paying for the premium 10/month for a while now and I love it. But ...

Richard

Community Legend

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

download stealing

Now for the second time my downloads were 'stolen' from me by Spotify because I didn't use them in time.Why do I call this stealing? Because it feels like this when someone sneaks in and takes something that you have payed for without any notificatio...

Newbie

Now for the second time my downloads were 'stolen' from me by Spotify because I didn't use them in time. Why do I call this stealing? Because it feels like this when someone sneaks in and takes some...

549 Views

0 replies

0 likes

  • 549 Views
  • 0 replies
  • 0 likes

New (and lost????) purchase

Hi, Few minutes ago I've bought 100 songs. In the task bar, I can see the right download-counter but when I tried to download a new one, the spotify player displays the messagge to buy more songs? Any ideas? Thanks

Newbie

Hi,   Few minutes ago I've bought 100 songs.   In the task bar, I can see the right download-counter but when I tried to download a new one, the spotify player displays the messagge to ...

553 Views

0 replies

0 likes

  • 553 Views
  • 0 replies
  • 0 likes

HELP!!!!

I am trying to upgrade my account to premium and I am being told that the password that I am entering is not the correct password. I know that this is the correct password. What do I need to do? I am able to access my music but I want premium access....

Newbie

I am trying to upgrade my account to premium and I am being told that the password that I am entering is not the correct password. I know that this is the correct password. What do I need to do? I am...

593 Views

0 replies

0 likes

  • 593 Views
  • 0 replies
  • 0 likes

trial is gone

hello, i started my trial 2-3 days ago and now its gone. any help on this? ty

Newbie

hello, i started my trial 2-3 days ago and now its gone. any help on this? ty

561 Views

0 replies

0 likes

  • 561 Views
  • 0 replies
  • 0 likes

Problems with my account (urgent)

I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply: Good afternoon, I have a problem that I can't resolve. Two months ago, I subscribed to Spotify Premium, and 10€ we...

Casual Listener

I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply:   Good afternoon, I have a problem that I can'...

linabberg

Casual Listener

1320 Views

5 replies

0 likes

  • 1320 Views
  • 5 replies
  • 0 likes

Problem with Facebook Credentials and Spotify

Hi This is the second time in 2 months that my account has locked me out. I have only ever used facebook to log in to my spotify unlimited account. Now it asks me to link my spotify username and facebook account but I do not have spotify credentials....

Visitor

Hi   This is the second time in 2 months that my account has locked me out. I have only ever used facebook to log in to my spotify unlimited account. Now it asks me to link my spotify username...

meahtenoha

Spotify

1425 Views

1 replies

0 likes

  • 1425 Views
  • 1 replies
  • 0 likes

using gift cards abroad

my question is, can i use gift cards while i am abroad, in a country where spotify does not work, if i have a british bank account and credit card?thanks for your help in advance

Newbie

my question is, can i use gift cards while i am abroad, in a country where spotify does not work, if i have a british bank account and credit card? thanks for your help in advance 

user-removed

Not applicable

1206 Views

1 replies

0 likes

  • 1206 Views
  • 1 replies
  • 0 likes

Solved!! Can't end my subscription at the end of the Premium test - facebook login

Hi, I tried Spotify Premium for free the last month, and now I want to cancel the automatic resubscription. My problem is that no matter how many times I type my password, I still can't confirm my unsubscription, the website keeps telling me that the...

Casual Listener

Hi,   I tried Spotify Premium for free the last month, and now I want to cancel the automatic resubscription. My problem is that no matter how many times I type my password, I still can't conf...

Yshusnir

Casual Listener

1571 Views

1 replies

0 likes

  • 1571 Views
  • 1 replies
  • 0 likes

my facebook profile changed

when i log in to my premium account (117715393) the facebook profile has changed to my Daughters profilehow can i get it back to my profile

Casual Listener

when i log in to my premium account (117715393) the facebook profile has changed to my Daughters profile how can i get it back to my profile

David

Spotify Legend

1007 Views

1 replies

0 likes

  • 1007 Views
  • 1 replies
  • 0 likes

Playlists are gone, duplication of account? Please Help

Hello A few days ago i found out that all my playlist had dissappeared and that i had suddenly been degraded from premium to free. After reading on the net i see that there must have been a duplication of my account. Though still i haven't found any ...

Casual Listener

Hello   A few days ago i found out that all my playlist had dissappeared and that i had suddenly been degraded from premium to free. After reading on the net i see that there must have been a ...

jonte_81

Newbie

1449 Views

4 replies

0 likes

  • 1449 Views
  • 4 replies
  • 0 likes