Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in several times, a fresh reinstall of spotify and rest...
i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it... can i cancel those orders???
hi Spotify love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have been lovely to know that you were charged 10 pounds for it! ...
I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my password" i type in my e-mail address and it says ...
I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help please? I miss my music! Nevermind, I was using the w...
Hi, i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another service. Thnx for a quick reply. Username: roysmid Regards, ...
So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos? Sorry if this is the wrong place to ask this but didn't real...
Hi, For some reason my FB account has been connected with my friends login details here on spotify,Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine. Now its gone and when I log in with my FB details i get his playlists e...
Hi, I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them? I don't wanna rush you guys but I need to get it sorted within two hours. Thanks.
Hi, All of a sudden, yesterday i was thrown out from Spotify and when I logged back in my friends were gone from under "people". I only have 11 left. what has happened? And how to I get them back?I've tried several times to log out and log back in, n...
Hi!When I try to buy premium it says that the payment fail. My card details are correct and everything is fine but some how it doesn't work! Can somebody help me?!
I have been a paying Premium subscriber for several months, and was being billed $9.99 a month. Now, as of February 10, there is a charge on my account from Spotify for $119.88, and I am completely unable to access my account on my PC or on my Androi...
decided i'd go ahead and pay for unlimited, because it was advertised as not having advertisements. i'm still getting little blips about apps and such. what gives? false advertising.any way to disable them?
Another Day gone and I am trying to keep my patience. I have a number of cases submitted to Spotify asking for help and the response I get is that someone is working on my issue. I ask why have all my case numbers been closed. There has been no resol...
Hi! I am thinking of purchasing a Spotify account, so I can download tracksand add them to my laptop and then using my DLNA server via my home network that alows me to play these tracks. I can do this from my laptop at the moment, but was wondering i...
when I log in to my premium account it tells me that I am my wife's name. On her computer it tells her she is herself but when she clicks the account tab it accesses my info and CREDIT CARD....AND LOST MY PLAYLISTS....HELP.
At christmas i got spotify premium 3 months and i activated it 25 th december.For a few days ago my playlist on spotify was deleted and the premium was gone!? Please, what should i do?! Contact somebody? // Carl
I can't purchase a subscription using my paypal or just creditcard, and both of them has worked before. I've tried logging in and out, and yes I'm sure that I have the cash for it
It would be great if Spotify can offer lossless audio download e.g. FLAC.For now, the quality of downloaded audio files is far below of what I expected.
Seriously - I used to be able to connect but now it wants to install a new app that will upgrade me to timeline. How can I avoid that? Thanks.