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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287224 Views

529 replies

34 likes

Account
Free
  • 287224 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13621 Views

6 replies

11 likes

Security
  • 13621 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540208 Views

990 replies

114 likes

Account
  • 540208 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129596 Views

74 replies

12 likes

Account
Login
Premium
  • 129596 Views
  • 74 replies
  • 12 likes

Login failing

Hi there I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country. But I have not went anywhere, very strange. Help me, please.

Newbie

Hi there   I'm getting now, an error that it said my country doesn't match with my profile, means that I been moved from the another country.  But I have not went anywhere, very strange....

1028 Views

0 replies

0 likes

  • 1028 Views
  • 0 replies
  • 0 likes

Bought premium, only got a weeks worth.

I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...

Newbie

I bought premium just last week but they only gave me one week for full charge. Got the receipt left. How can I get my 2 weeks left back?...

889 Views

0 replies

0 likes

  • 889 Views
  • 0 replies
  • 0 likes

Subscription

I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?

Casual Listener

I was gonna help my sister to make a spotify account , but when i press at sign up the page like freezes and nothing comes up.. what to do about it?

882 Views

0 replies

0 likes

  • 882 Views
  • 0 replies
  • 0 likes

Premium but still getting adds

I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in several times, a fresh reinstall of spotify and rest...

Regular

I made a premium subscription yesterday. In the overview section, under subscription satus it says I have active spotify premium subscription but im still getting adds. I've tried loggin out and in s...

Richard

Community Legend

3409 Views

11 replies

0 likes

  • 3409 Views
  • 11 replies
  • 0 likes

downloads

i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it... can i cancel those orders???

Casual Listener

i've got (and i've paid for 300 downloads.. I didn't do it!!! I don't want it...   can i cancel those orders???

gold

Casual Listener

1194 Views

2 replies

0 likes

  • 1194 Views
  • 2 replies
  • 0 likes

Really bad!

hi Spotify love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have been lovely to know that you were charged 10 pounds for it! ...

Casual Listener

hi Spotify   love this. What more than music could you wish for. I wanted to try spotify for 30 days so I subscribed and thought let's give it a go, but when the 30 days expired it would have ...

Hansholz

Gig Goer

2432 Views

7 replies

0 likes

  • 2432 Views
  • 7 replies
  • 0 likes

I want out!!!!

I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my password" i type in my e-mail address and it says ...

Newbie

I have tried numerous times to cancel my premium subscription and when asked for my password to confirm it keep coming up with "incorrect password" when i know it is not. so when i click "I forgot my...

zykta

Regular

1273 Views

2 replies

1 likes

  • 1273 Views
  • 2 replies
  • 1 likes

Facebook password changed

I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help please? I miss my music! Nevermind, I was using the w...

Newbie

I recently changed my Facebook password, and now my Spotify app on my computer will not let me sign in. I have downloaded a new Spotify app and resigned into Facebook, and nothing is helping. Help pl...

1212 Views

0 replies

0 likes

  • 1212 Views
  • 0 replies
  • 0 likes

Downgrade for Premium to Free

Hi, i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another service. Thnx for a quick reply. Username: roysmid Regards, ...

Casual Listener

Hi,   i need to downgrade my account today form premium to free, I cancelled my subscription earlier but this takes place after 22nd of feb. But I need it today for setting it up with another ...

roysmid

Casual Listener

1715 Views

2 replies

0 likes

  • 1715 Views
  • 2 replies
  • 0 likes

Using Spotify as a tool for music when livestreaming or uploading videos on youtube?

So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos? Sorry if this is the wrong place to ask this but didn't real...

Newbie

So I've been wondering, can I get copyright issues if I play a livestream of me playing games, while playing the music from Spotify to the stream? And what about using it on youtube videos?   ...

krikelin

Community Legend

1543 Views

1 replies

0 likes

  • 1543 Views
  • 1 replies
  • 0 likes

Account problems

Hi, For some reason my FB account has been connected with my friends login details here on spotify,Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine. Now its gone and when I log in with my FB details i get his playlists e...

Newbie

Hi,   For some reason my FB account has been connected with my friends login details here on spotify, Before the FB merge I used my email (nenne_tft@hotmail.com) and it worked fine.   ...

1190 Views

0 replies

0 likes

  • 1190 Views
  • 0 replies
  • 0 likes

Playlists

Hi, I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them? I don't wanna rush you guys but I need to get it sorted within two hours. Thanks.

Visitor

Hi,   I logged onto spotify and accidentally pressed ''disconnect from facebook'', now it seems that all my playlists are completly gone. How do I restore them?     I don't wanna ...

Thmc

Newbie

1613 Views

4 replies

0 likes

  • 1613 Views
  • 4 replies
  • 0 likes

My friends under "people" are gone

Hi, All of a sudden, yesterday i was thrown out from Spotify and when I logged back in my friends were gone from under "people". I only have 11 left. what has happened? And how to I get them back?I've tried several times to log out and log back in, n...

Casual Listener

Hi,   All of a sudden, yesterday i was thrown out from Spotify and when I logged back in my friends were gone from under "people". I only have 11 left. what has happened? And how to I get them...

Carren

Casual Listener

2317 Views

2 replies

0 likes

  • 2317 Views
  • 2 replies
  • 0 likes

Can't get premium1

Hi!When I try to buy premium it says that the payment fail. My card details are correct and everything is fine but some how it doesn't work! Can somebody help me?!

Newbie

Hi! When I try to buy premium it says that the payment fail. My card details are correct and everything is fine but some how it doesn't work! Can somebody help me?!

meahtenoha

Spotify

1516 Views

2 replies

0 likes

  • 1516 Views
  • 2 replies
  • 0 likes

What have you done with my account??!?!?!

I have been a paying Premium subscriber for several months, and was being billed $9.99 a month. Now, as of February 10, there is a charge on my account from Spotify for $119.88, and I am completely unable to access my account on my PC or on my Androi...

Visitor

I have been a paying Premium subscriber for several months, and was being billed $9.99 a month. Now, as of February 10, there is a charge on my account from Spotify for $119.88, and I am completely u...

meahtenoha

Spotify

1392 Views

1 replies

0 likes

  • 1392 Views
  • 1 replies
  • 0 likes

subscribed but still getting ads

decided i'd go ahead and pay for unlimited, because it was advertised as not having advertisements. i'm still getting little blips about apps and such. what gives? false advertising.any way to disable them?

Newbie

decided i'd go ahead and pay for unlimited, because it was advertised as not having advertisements. i'm still getting little blips about apps and such. what gives? false advertising. any way to disa...

meahtenoha

Spotify

1368 Views

1 replies

0 likes

  • 1368 Views
  • 1 replies
  • 0 likes

Day 28 without Spotify - Still paying for Premium

Another Day gone and I am trying to keep my patience. I have a number of cases submitted to Spotify asking for help and the response I get is that someone is working on my issue. I ask why have all my case numbers been closed. There has been no resol...

Regular

Another Day gone and I am trying to keep my patience.   I have a number of cases submitted to Spotify asking for help and the response I get is that someone is working on my issue. &nbsp...

stuckinthe70s

Casual Listener

1386 Views

1 replies

0 likes

  • 1386 Views
  • 1 replies
  • 0 likes

Solved!! Using Spotify with a DLNA client

Hi! I am thinking of purchasing a Spotify account, so I can download tracksand add them to my laptop and then using my DLNA server via my home network that alows me to play these tracks. I can do this from my laptop at the moment, but was wondering i...

Casual Listener

Hi!   I am thinking of purchasing a Spotify account, so I can download tracksand add them to my laptop and then using my DLNA server via my home network that alows me to play these tracks. I c...

Scuttlebroom

Casual Listener

16608 Views

6 replies

0 likes

  • 16608 Views
  • 6 replies
  • 0 likes

SECURITY BREECH WTF

when I log in to my premium account it tells me that I am my wife's name. On her computer it tells her she is herself but when she clicks the account tab it accesses my info and CREDIT CARD....AND LOST MY PLAYLISTS....HELP.

Casual Listener

when I log in to my premium account it tells me that I am my wife's name. On her computer it tells her she is herself but when she clicks the account tab it accesses my info and CREDIT CARD....AND LO...

Sam

Spotify

1705 Views

3 replies

0 likes

  • 1705 Views
  • 3 replies
  • 0 likes

Want my premium bacK!

At christmas i got spotify premium 3 months and i activated it 25 th december.For a few days ago my playlist on spotify was deleted and the premium was gone!? Please, what should i do?! Contact somebody? // Carl

Visitor

At christmas i got spotify premium 3 months and i activated it 25 th december. For a few days ago my playlist on spotify was deleted and the premium was gone!?   Please, what should i do?! Co...

Sam

Spotify

1847 Views

1 replies

0 likes

  • 1847 Views
  • 1 replies
  • 0 likes