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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419770 Views
  • 965 replies
  • 108 likes
  • Account
  • 419770 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185550 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185550 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103186 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103186 Views
  • 69 replies
  • 10 likes

Superuser Contribution cant login or signup with my email ive tried every way of logging in but it

says Oops! Something went wrong, please try again or check out our help areaor when i sign up with the email it just says something along the lines of email in use cant do that ive tried everything i can think of its like my email is ghosting i can l...

  • Newbie
  • says Oops! Something went wrong, please try again or check out our help area or when i sign up with the email it just says something along the lines of email in use cant do that ive tried everyt...
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change login

Can't change login due "For your protection, we are unable to process your request at the moment. Please try again later." message.Account automaticly reset password each session. So I will lose account if I'll lose email.

  • Visitor
  • Can't change login due "For your protection, we are unable to process your request at the moment. Please try again later." message. Account automaticly reset password each session. So I will lose ac...
  • Elena
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

My followers, following disappeared suddenly and also I lost my playlists..

When I opened my app the next day, to my surprise I lost all followers and following but left with 9 followings which weren't even visible... Also i lost all my playlists... Soo disappointed

  • Visitor
  • When I opened my app the next day, to my surprise I lost all followers and following but left with 9 followings which weren't even visible... Also i lost all my playlists... Soo disappointed
  • Luan
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Artists Dashboard keeps saying "Something went wrong. Reload"

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy artist dashboard appears to be broken, whenever I try to load up my dashboard today I keep...

  • Casual Listener
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 12628 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 12628 Views
  • 4 replies
  • 0 likes

Deseo recuperar mi cuenta de espotify en. Mi nuevo teléfono el antiguo tele

El antiguo teléfono se me perdió. Y no puedo. Cambiarlo a. Mi nuevo teléfono cy me siguen cobrando y. No. Lo tengo

  • Visitor
  • El antiguo teléfono se me perdió. Y no puedo. Cambiarlo a. Mi nuevo teléfono cy me siguen cobrando y. No. Lo tengo
  • Jose_M
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan manager audiobooks locked. How to unlock them to access my free hours.

PlanDuoCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11spotify App v8.8.6.472 My Question or IssueI am a new Duo plan manager and the audiobooks are all locked. How to unlock them to access my free hours. I...

  • Regular
  • Plan Duo Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11 spotify App v8.8.6.472   My Question or Issue I am a new Duo plan manag...
  • Jose_M
  • Spotify Star
  • 8346 Views
  • 14 replies
  • 0 likes
  • Other
    Premium
  • 8346 Views
  • 14 replies
  • 0 likes

audiobook time

i can't seem to find an answer to whether or not the audiobooks that are listed as free count towards your 15 hours of premium listening time. can someone verify this?

  • Newbie
  • i can't seem to find an answer to whether or not the audiobooks that are listed as free count towards your 15 hours of premium listening time. can someone verify this?
  • RachaelRoss
  • Newbie
  • 124 Views
  • 2 replies
  • 0 likes
  • Account
  • 124 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How can i change the location on which Spotify bases the recommended Concerts?

I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current location but the help pages like https://support.spo...

  • Newbie
  • I have a premium account and I noticed in the last email with recommended concerts for me, that they were all based on a city I lived in from 2018 to 2020. I would like to change this to my current l...
  • Join1
  • Newbie
  • 16670 Views
  • 10 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 16670 Views
  • 10 replies
  • 5 likes

What type of account should kids use who are older than 12

I want to add my daughter who is 13 years old as a user for Premium Family. Since Spotify Kids is intended for Kids of 12 years and under, what type of account should my daught register for since she is being refused a Standard account because she is...

  • Visitor
  • I want to add my daughter who is 13 years old as a user for Premium Family. Since Spotify Kids is intended for Kids of 12 years and under, what type of account should my daught register for since she...
  • Luan
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Como puedo escuchar música al mismo tiempo que otra persona de mi plan fam?

Tengo el plan familiar, pero cuando quiero escuchar musica al mismo tiempo que la otra persona no es posible, uno de los dos tiene que dejar de escuchar musica para que el otro pueda escuchar

  • Visitor
  • Tengo el plan familiar, pero cuando quiero escuchar musica al mismo tiempo que la otra persona no es posible, uno de los dos tiene que dejar de escuchar musica para que el otro pueda escuchar
  • Luan
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm not receiving a password reset mail

I have issues with my other account. I have registered for spotify for podcasters, but can't login anymore, because apparently the password I saved with my browser is wrong. I am however not receiving a password reset mail when i demand one, and I ca...

  • Visitor
  • I have issues with my other account. I have registered for spotify for podcasters, but can't login anymore, because apparently the password I saved with my browser is wrong. I am however not receivin...
  • Vasil
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot update country or payment method, it says I'm not eligible

When I try to update my payment method it asks me to change country. I do this and then it says I am not eligible for premium and my country location remains unchanged.

  • Visitor
  • When I try to update my payment method it asks me to change country. I do this and then it says I am not eligible for premium and my country location remains unchanged.
  • Yordan
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

My account has been blocked

My account is blocked and i dont know why? I can sign jn anymore and i dont get any reason why. I payed for each subscription for about 6 years nowPlanPremiumCountryNlDeviceEach deviceOperating System My Question or Issuecan somebody tell me what to ...

  • Visitor
  • My account is blocked and i dont know why? I can sign jn anymore and i dont get any reason why. I payed for each subscription for about 6 years now Plan Premium Country Nl Device Each device O...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • Account
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Die 3 Fragezeichen und der Puppenmacher

Dear all,I have a family subscription and would be interested to listen to the following radio play: Die drei ??? und der Puppenmacher Folge 225. https://open.spotify.com/album/0FuC7q4bJG41g1naKBx4ot?si=nuE0CiEBT1SqK3-9ucS2uw Unfortunately I can only...

  • Casual Listener
  • Dear all, I have a family subscription and would be interested to listen to the following radio play:  Die drei ??? und der Puppenmacher Folge 225.  https://open.spotify.com/album/0FuC7q...
  • User248
  • Visitor
  • 6926 Views
  • 6 replies
  • 0 likes
  • Account
  • 6926 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I stop someone hacking my spotify

Someone keeps hacking my account. I have changed my password and logged everyone out countless times. I have removed all 3rd party apps and followed all the suggested steps to secure my account a couple of times but after a few days someone manage to...

  • Casual Listener
  • Someone keeps hacking my account. I have changed my password and logged everyone out countless times. I have removed all 3rd party apps and followed all the suggested steps to secure my account a cou...
  • 12w21w21
  • Visitor
  • 1411 Views
  • 4 replies
  • 0 likes
  • 1411 Views
  • 4 replies
  • 0 likes

You can only join a family plan every 12 months

PlanFree/PremiumCountryGermanyDeviceAny Operating SystemAny My Question or IssueI am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere April on 8th to be precise. Because of the price increase my 99€ gift card was used...

  • Visitor
  • Plan Free/Premium Country Germany Device Any  Operating System Any   My Question or Issue I am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere Ap...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 1 likes
  • Account
  • 211 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't change my country

It keep saying stuff like 'you're not eligible to do that'. When I tried to change my payment method to the bank of the country I'm currently at, it says 'the credit card doesn't match the country' YES BECAUSE I CANNOT CHANGE IT please help anybody

  • Casual Listener
  • It keep saying stuff like 'you're not eligible to do that'. When I tried to change my payment method to the bank of the country I'm currently at, it says 'the credit card doesn't match the country' Y...
  • Yordan
  • Moderator
  • 143 Views
  • 4 replies
  • 0 likes
  • 143 Views
  • 4 replies
  • 0 likes

Got blocked for no reason!

PlanPremiumCountry UK DeviceALL DEVICESOperating System = ALL DEVICES Yesterday I received an email from Spotify, saying I had been using the account for unauthorised use, such as copying music, and as such they put a block on my account.I know this ...

  • Regular
  • Plan Premium Country UK   Device ALL DEVICES Operating System =  ALL DEVICES   Yesterday I received an email from Spotify, saying I had been using the account for unauthorised ...
  • Delboy4
  • Casual Listener
  • 600 Views
  • 5 replies
  • 0 likes
  • Account
  • 600 Views
  • 5 replies
  • 0 likes

Solved!! cannot change region or payment method

I have problems with my UK based credit card, because of that a want to change the spotify account to my Switzerland based credit card.When I try to change my region, the process just breaks and I land on a page, where I can choose between different ...

  • Casual Listener
  • I have problems with my UK based credit card, because of that a want to change the spotify account to my Switzerland based credit card. When I try to change my region, the process just breaks and I ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes