Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078849 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078849 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49703 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49703 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146022 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146022 Views
  • 4840 replies
  • 118 likes

How to get my User Account verified

Hey guys,I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the cover to disappear all the time.I've heard that if your u...

  • Newbie
  • Hey guys, I have an artist account and an user account where I created all the playlist to support my artist page. Unfortunately someone is flagging my playlist all the time and that causes the co...
  • Luan
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Account
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Group sessions not shown in Desktop / Random activity on my account

PlanPremiumCountryNetherlands Operating SystemWindows 10, Android 10 My Question or IssueEDIT: I found the cause to be a left over group session, see my post below. This is still a major issue.Starting this morning, random songs start playing while I...

  • Casual Listener
  • Plan Premium Country Netherlands     Operating System Windows 10, Android 10   My Question or Issue EDIT: I found the cause to be a left over group session, see my post below...
  • CarlosE
  • Moderator
  • 2165 Views
  • 2 replies
  • 0 likes
  • Account
    Security
  • 2165 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution I have connection problems

PlanPremiumCountryTurkeyDevice(iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops)Operating System(iOS, Android, Windows 10) My Question or IssueI have problem about connect to Spotify even though connected to wifi i tried you...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPad 6, Samsung Galaxy M11, Samsung Galaxy J7 Prime and 2 other my laptops) Operating System (iOS, Android, Windows 10)   My Question or Issue I hav...
  • Eni
  • Moderator
  • 391 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 391 Views
  • 3 replies
  • 0 likes

Claiming artist profile with a release on the way

I plan to release a song via distrokid and I timed the release for roughly 4 weeks from now, but since I don't have live music yet I can't seem to claim my artist profile, which is needed for the pitching. Is there a workaround this, or do I miss pit...

  • Casual Listener
  • I plan to release a song via distrokid and I timed the release for roughly 4 weeks from now, but since I don't have live music yet I can't seem to claim my artist profile, which is needed for the pit...
  • Billy-J
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 165 Views
  • 1 replies
  • 0 likes

Why pay two bill ??

PlanPremiumCountryTurkey My Question or Issue I get two payments from my phone bill, but I have only one account. What is the reason for this and how can I change it?

  • Newbie
  •   Plan Premium Country Turkey     My Question or Issue   I get two payments from my phone bill, but I have only one account. What is the reason for this and how c...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can Login With Mobile Hotspot but Not With Wifi

PlanPremiumCountryTurkeyOperating SystemWindows 10 My Question or IssueI can login with a mobile hotspot on desktop app and in phone but when i try to login with my home network it is saying Firewall may be blocking spotify.... (Error code: accesspoi...

  • Regular
  • Plan Premium Country Turkey Operating System Windows 10   My Question or Issue I can login with a mobile hotspot on desktop app and in phone but when i try to login with my home network ...
  • Eni
  • Moderator
  • 812 Views
  • 9 replies
  • 0 likes
  • Premium
  • 812 Views
  • 9 replies
  • 0 likes

Solved!! Why can’t I use two accounts at once?

PlanFree &PremiumCountryU.K. Device(iPhones) My Question or IssueI have premium and my wife a free account. When one of us starts playing music, the other one’s account stops playing. This happens whether we’re both on WiFi or one on 4g. We have sepa...

  • Casual Listener
  • Plan Free &Premium Country U.K.  Device (iPhones)   My Question or Issue I have premium and my wife a free account. When one of us starts playing music, the other one’s account ...
  • Ol12
  • Casual Listener
  • 348 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 348 Views
  • 6 replies
  • 0 likes

2x geld van de rekening ook al heb ik een Gratis abonnement?

Geen van de onderstaande informatie is vereist. Hoe meer u biedt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen.Plan GratisHet land BelgiëHet apparaatSamsung Galaxy HarddiskAndroid Mijn vraag van probleem: al 2x geld van de rekenin...

  • Visitor
  • Geen van de onderstaande informatie is vereist. Hoe meer u biedt, hoe gemakkelijker het voor ons zal zijn om te proberen te helpen. Plan Gratis Het land België Het apparaat Samsung Galaxy  ...
  • Hubo
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

[Desktop] Why is my profile red?

PlanFamily PremiumCountryItaly It's not really an issue, but I can't get my head over this thing. Why is my profile red? I asked a friend of mine if he sees it like I do, and he does. While every other profile I searched they're always grey. This is ...

spoti.png
  • Casual Listener
  • Plan Family Premium Country Italy   It's not really an issue, but I can't get my head over this thing. Why is my profile red? I asked a friend of mine if he sees it like I do, and he does. ...
  • EthanS1
  • Community Legend
  • 629 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 629 Views
  • 4 replies
  • 0 likes

Superuser Contribution What happens to my Spotify Premium Duo/Family account when I move out of the country?

Hello all, My brother will pay for a premium Spotify account (duo/family), and he'll stay in our home country. However, I'll move out and won't be back for a year or so. Will I still be able to listen to music online/offline? Or will I encounter any ...

  • Visitor
  • Hello all,   My brother will pay for a premium Spotify account (duo/family), and he'll stay in our home country. However, I'll move out and won't be back for a year or so. Will I still be able...
  • Eni
  • Moderator
  • 421 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 421 Views
  • 2 replies
  • 0 likes

cant login to my account

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueSo yesterday i updated my client. It was a little bit buggy but was ok then it automatically logged off me from my account and i couldnt log on for like 10 times but in th...

  • Not applicable
  • Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue So yesterday i updated my client. It was a little bit buggy but was ok then it automatically lo...
  • Luke
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 380 Views
  • 1 replies
  • 0 likes

Another person's account information on my account

PlanFreeCountryUSDeviceSamsung Galaxy 10+, LaptopOperating SystemAndroid 11, Windows 10 My Question or IssueA long time ago I signed up for a Spotify account, which I would occasionally listen to. One day I noticed someone else's account information ...

  • Visitor
  •   Plan Free Country US Device Samsung Galaxy 10+, Laptop Operating System Android 11, Windows 10   My Question or Issue A long time ago I signed up for a Spotify account, which I...
  • Billy-J
  • Spotify Star
  • 1049 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1049 Views
  • 1 replies
  • 0 likes

[Desktop][Friend Feed]

Show my friends on my feed. On mac you can see your followed friends but on windows it requires you to link your Facebook and still dosent show your friends on Spotify only Facebook who the heck still uses Facebook

  • Casual Listener
  • Show my friends on my feed. On mac you can see your followed friends but on windows it requires you to link your Facebook and still dosent show your friends on Spotify only Facebook who the heck stil...
  • Muhammadrios38
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Desktop
    Friend Feed
  • 218 Views
  • 2 replies
  • 0 likes

Wrong country name in Account settings

My Question or Issue Hi, In my profile, setting for "Country or region" is wrong. There is no country on this earth that is called Bosnia, there is only Bosnia and Herzegovina. And if you counting on the region that is Bosnia, that is wrong too.The c...

  • Visitor
  • My Question or Issue   Hi,  In my profile, setting for "Country or region" is wrong. There is no country on this earth that is called Bosnia, there is only Bosnia and Herzegovina.&nbsp...
  • Maxim
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Spotify Surveillance

Is there any truth to this? https://www.stopspotifysurveillance.org/

  • Visitor
  • Is there any truth to this?   https://www.stopspotifysurveillance.org/
  • MauriceMV
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting "Still sharing your premium account with family?" when I'm the only user

PlanPremiumCountryPolandDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueEvery once in a while when opening Spotify on the phone I get a blue box saying something like "Still sharing your premium account with family? Consider ...

  • Roadie
  • Plan Premium Country Poland Device Samsung Galaxy S7 Operating System Android 8.0.0   My Question or Issue Every once in a while when opening Spotify on the phone I get a blue box sayi...
  • AdSR
  • Roadie
  • 754 Views
  • 3 replies
  • 1 likes
  • Premium
  • 754 Views
  • 3 replies
  • 1 likes

[Desktop][Browse] Si pago por cuenta sin publicidad, por qué aparece Facebook?

Cómo se elimina ese aviso de Facebook de la pantalla. No tengo cuenta allí y sólo molesta en la interfaz. Cómo se elimina definitivamente esa publicidad?

  • Visitor
  • Cómo se elimina ese aviso de Facebook de la pantalla. No tengo cuenta allí y sólo molesta en la interfaz.  Cómo se elimina definitivamente esa publicidad?
  • Luan
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Browse
    Desktop
  • 224 Views
  • 1 replies
  • 0 likes

Can't Reset Password

PlanFree/Premium My Question or Issue The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I have forgotten my password for that account, so I cannot change it to my new email...

  • Visitor
  •   Plan Free/Premium   My Question or Issue   The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I hav...
  • TreyAnastasio
  • Spotify Star
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display name is not giving search results

This might sound weird but I'm doing a scavenger hunt that has a part that leads me to Spotify. The clue/hint that we were given was that the display name is one very specific word (I know the word I just don't want to dox the account) but we aren't ...

  • Newbie
  • This might sound weird but I'm doing a scavenger hunt that has a part that leads me to Spotify. The clue/hint that we were given was that the display name is one very specific word (I know the word I...
  • Novy
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 273 Views
  • 1 replies
  • 0 likes

[Mobile][Search] Add Friends From Search Bar (No Facebook)

The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little brother can't follow me on Spotify and he doesn't ...

  • Visitor
  • The new update making it no longer possible to follow your friends without Facebook should be changed. Allowing the Facebook feature but not limiting users to it would be a better approach. My little...
  • OneByBoo
  • Community Legend
  • 307 Views
  • 1 replies
  • 1 likes
  • Mobile
    Search
  • 307 Views
  • 1 replies
  • 1 likes