Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4453 Views
  • 0 replies
  • 9 likes
  • Security
  • 4453 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463605 Views
  • 974 replies
  • 110 likes
  • Account
  • 463605 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205155 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205155 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112926 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112926 Views
  • 72 replies
  • 12 likes

Logged out due to failed transfer?

Today I saw that I was logged out from my premium account on both my MacBook and telephone. I tried to log in again, I tried to reset my password, but it's not possible. I checked my Spotify payments and saw that the automatic transfer of this month ...

  • Visitor
  • Today I saw that I was logged out from my premium account on both my MacBook and telephone. I tried to log in again, I tried to reset my password, but it's not possible.  I checked my Spotify p...
  • Billy-J
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 376 Views
  • 1 replies
  • 0 likes

Shuffle

how do I shuffle my whole library? I know how to shuffle individual playlists, and albums, but not entire library

  • Visitor
  • how do I shuffle my whole library? I know how to shuffle individual playlists, and albums, but not entire library   
  • Billy-J
  • Spotify Star
  • 502 Views
  • 3 replies
  • 1 likes
  • Account
  • 502 Views
  • 3 replies
  • 1 likes

Solved!! Spotify TV app keeps logging out

PlanPremiumCountryNetherlandsDevicePhilips 49PUS6412 (TV)Operating SystemAndroid My Question or IssueFor a couple of weeks now, my TV app refuses to keep me logged in to my Spotify account. Each time I need to log in via either my phone or by enterin...

  • Newbie
  • Plan Premium Country Netherlands Device Philips 49PUS6412 (TV) Operating System Android   My Question or Issue For a couple of weeks now, my TV app refuses to keep me logged in to my S...
  • Luan
  • Spotify Star
  • 6168 Views
  • 7 replies
  • 2 likes
  • Account
    Login
  • 6168 Views
  • 7 replies
  • 2 likes

What's the price for 10 users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Composer
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Brunelicia
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 304 Views
  • 1 replies
  • 0 likes

My podcast is not being uploaded to Spotify no longer....

I run a podcast through Podbean. We have it set to upload to Spotify. Everything was working fine. However, after 8 uploaded episodes to Spotify, it's no longer uploading to Spotify. Nothing has changed on Podbean to signify a change on Spotify. On P...

  • Casual Listener
  • I run a podcast through Podbean. We have it set to upload to Spotify. Everything was working fine. However, after 8 uploaded episodes to Spotify, it's no longer uploading to Spotify.  Nothing...
  • DJ-MastaJ
  • Composer
  • 7246 Views
  • 5 replies
  • 1 likes
  • Free
  • 7246 Views
  • 5 replies
  • 1 likes

Can't create account, log in OR reset password

Hi. I'm having a hard time helping my mother logging into her account/creating a new account. I really need help with this as I recently upgraded to Spotify Family and I'd like my mother to be able to use it. The problem is: I can't create a new acco...

  • Visitor
  • Hi. I'm having a hard time helping my mother logging into her account/creating a new account. I really need help with this as I recently upgraded to Spotify Family and I'd like my mother to be able t...
  • Rene01
  • Community Legend
  • 1760 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1760 Views
  • 1 replies
  • 0 likes

Disconnect facebook and create a username for spotify.

PlanPremium Operating System(Desktop windows 7, Android) My Question or IssueI've been using spotify using my FB login. Now I have problem to sign in with FB, so I plan to stop using my FB account. But my spotify was linked with the FB, so I cannot a...

  • Visitor
  • Plan Premium   Operating System (Desktop windows 7, Android)   My Question or Issue I've been using spotify using my FB login. Now I have problem to sign in with FB, so I plan to sto...
  • Rene01
  • Community Legend
  • 1400 Views
  • 1 replies
  • 0 likes
  • Login
  • 1400 Views
  • 1 replies
  • 0 likes

Solved!! Someone is playing music on my account

PlanFree/PremiumCountry DevicePC DesktopOperating SystemWindows 10 My Question or IssueIm trying to listen to music and someone is overriding it with their werid techno. ive changed my passsword and still nothing

  • Casual Listener
  • Plan Free/Premium Country   Device PC Desktop Operating System Windows 10   My Question or Issue Im trying to listen to music and someone is overriding it with their werid techno....
  • Rene01
  • Community Legend
  • 1169 Views
  • 7 replies
  • 0 likes
  • Account
  • 1169 Views
  • 7 replies
  • 0 likes

Solved!! username displayed wrong

Hello,i can't change my username displayed, i try to disconnect and reconnect from facebook but even if now spotify is correctly associated to facebook my username is still only digit. I know that is not possible to change username, however I would a...

  • Casual Listener
  • Hello, i can't change my username displayed, i try to disconnect and reconnect from facebook but even if now spotify is correctly associated to facebook my username is still only digit. I know that ...
  • OneByBoo
  • Roadie
  • 914 Views
  • 5 replies
  • 0 likes
  • Account
  • 914 Views
  • 5 replies
  • 0 likes

Paguei mas não está liberado meu Spotify Premium

Realizei o pagamento do plano premium no boleto ontem no valor de 16,90 e não recebi email confirmando pagamento nem email confirmando que está ativo do paypal email da conta que foi comprado: *snip*

  • Visitor
  • Realizei o pagamento do plano premium no boleto ontem no valor de 16,90 e não recebi email confirmando pagamento nem email confirmando que está ativo do paypal email da conta que foi comprado: *snip*...
  • Brunelicia
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 326 Views
  • 1 replies
  • 0 likes

Scam

Hi. This issue is not really related to bugs but I couldn't find anywhere else to contact you about what I believe is a scam towards Spotify.Anyway in my "recently played artists"-list there is some music listed that I have never listened to. All of ...

  • Casual Listener
  • Hi.   This issue is not really related to bugs but I couldn't find anywhere else to contact you about what I believe is a scam towards Spotify. Anyway in my "recently played artists"-list the...
  • fenalena
  • Casual Listener
  • 638 Views
  • 2 replies
  • 0 likes
  • Security
  • 638 Views
  • 2 replies
  • 0 likes

Cannot Log-in to my Other Spotify Account

Hello, I logged out of my Spotify last Friday that I had installed on my phone to connect to the Spotify account I had on my laptop. My phone Spotify had a premium subscription, and now I can't log in. Can someone help, please? Thank you in advance!

  • Newbie
  • Hello,   I logged out of my Spotify last Friday that I had installed on my phone to connect to the Spotify account I had on my laptop. My phone Spotify had a premium subscription, and now I ca...
  • OneByBoo
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Problems witch accont

The family accont, wasen't renovade. problems witch credit card. but he is ok. The spotify is asking to update my data

  • Newbie
  • The family accont, wasen't renovade. problems witch credit card. but he is ok. The spotify is asking to update my data
  • Luan
  • Spotify Star
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Can't change country

PlanFree/PremiumCountryFrance Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, I opened my Spotify account about 5 years ago when I moved to Switzerland and I...

  • Casual Listener
  • Plan Free/Premium Country France   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Brunelicia
  • Community Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • Account
  • 379 Views
  • 3 replies
  • 0 likes

HELP! Someone has access to my account from India!

So I woke up one morning to find that I was following an 'indian wedding playlist'. Me, residing in Denmark, don't listen to indian wedding music so I was confused. I later found that multiple of my playlists had been deleted, and at last I saw, WHIL...

IMG_6567.JPG IMG_6568.JPG IMG_6569.JPG
  • Newbie
  • So I woke up one morning to find that I was following an 'indian wedding playlist'. Me, residing in Denmark, don't listen to indian wedding music so I was confused. I later found that multiple of my ...
  • Jose_M
  • Spotify Star
  • 2659 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 2659 Views
  • 3 replies
  • 0 likes

Am I allowed to play these songs in public?

Dear people, what are the existing rules on which song I am allowed to play in public in a country like Sweden? Different rules for other countries? If someone records the event, where the song is played, what is my legal responsibility here? Let´s s...

  • Newbie
  • Dear people,   what are the existing rules on which song I am allowed to play in public in a country like Sweden? Different rules for other countries? If someone records the event, where the s...
  • Jose_M
  • Spotify Star
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Can’t log in

None of the below information is required. However, the more you provide the easier it will be for us to try and help CountryThe Netherlands My Question or IssueNormaly when I open my Spotify app my account is automatically logged in. But not today.....

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help   Country The Netherlands   My Question or Issue Normaly when I o...
  • A_Musicophile
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 357 Views
  • 1 replies
  • 0 likes

paguei o boleto e ainda nao liberou o premiun

ola boa noite fiz o **bleep** do boleto no sabado dia 03/02/18 e ate agora dia 06/02/18 ainda nao liberaram o premium ja desinstalei e reinstalei o programae tambem ja havia temtado pagar com cartao de credito a conta de estudanteo **bleep** foi efet...

  • Newbie
  • ola boa noite  fiz o **bleep** do boleto no sabado dia 03/02/18 e ate agora dia 06/02/18 ainda nao liberaram o premium  ja desinstalei e reinstalei o programa e tambem ja havia  tem...
  • Luan
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Delete account

My Question or IssueHello. A friend has accidentally made an account with a student email which she has no access to (it might even not exist if that is possible or if it does it belongs to another student) and she would like to delete it because she...

  • Casual Listener
  • My Question or Issue Hello. A friend has accidentally made an account with a student email which she has no access to (it might even not exist if that is possible or if it does it belongs to another...
  • ListenToGlobal
  • Composer
  • 545 Views
  • 6 replies
  • 0 likes
  • Account
  • 545 Views
  • 6 replies
  • 0 likes

The email address you entered is not linked to a Spotify account.

Hey, we use a Spotify Family account with 4 people. Now, i was trying to invite a 5th person to our Spotify Family account. You need to log into the "main account" where you started the Premium version. Now the problem is that it tells me that the e-...

  • Newbie
  • Hey, we use a Spotify Family account with 4 people. Now, i was trying to invite a 5th person to our Spotify Family account. You need to log into the "main account" where you started the Premium versi...
  • OneByBoo
  • Roadie
  • 1759 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1759 Views
  • 1 replies
  • 0 likes