Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76403 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94230 Views
9 replies
2 likes
PlanPremiumNorway Device(iPhone 11, Mac Pro late 2013)Operating System(iOS 13.2, OSX 10.14.6) Hi! My artist page hasn't updated streams for the last 5 days. It also doesn't seem to be connected to the track (?). When I go to my artist profile from my...
Plan Premium Norway Device (iPhone 11, Mac Pro late 2013) Operating System (iOS 13.2, OSX 10.14.6) Hi! My artist page hasn't updated streams for the last 5 days. It also doesn'...
Casual Listener
879 Views
2 replies
0 likes
In my spotify account only the combination of numbers is displayed as username and no profile picture although there is an active connection to my Facebook account. Separating the accounts on Facebook as well as on Spotify and finally reconnecting th...
In my spotify account only the combination of numbers is displayed as username and no profile picture although there is an active connection to my Facebook account. Separating the accounts on...
Roadie
992 Views
3 replies
0 likes
Olá,tentei diversas vezes assinar o spotify premium (family) com meu cartao Nubank (débito) e sempre da falha no pagamento. Já atualizei todos os meus dados, conferi os mesmo.
Olá, tentei diversas vezes assinar o spotify premium (family) com meu cartao Nubank (débito) e sempre da falha no pagamento. Já atualizei todos os meus dados, conferi os mesmo.
Spotify Star
707 Views
1 replies
0 likes
How can I transfer every-thing over to the other account, local files, playlists, rewind, etc? Is it even possible for a smooth transfer like that? I find it hard to bring myself to doing this given i have had this account for years now. Will it alwa...
How can I transfer every-thing over to the other account, local files, playlists, rewind, etc? Is it even possible for a smooth transfer like that? I find it hard to bring myself to doing this given ...
Spotify Star
590 Views
1 replies
0 likes
So i have a week password and today i was hacked, but a already send a mensage to support.. I wanna know if my information like credit card if they are safey
So i have a week password and today i was hacked, but a already send a mensage to support.. I wanna know if my information like credit card if they are safey
Roadie
596 Views
1 replies
0 likes
I posted an idea and it is not visible to friends who want to upvote it? Why is that? Is there an idea post approval system or is it a glitch with my post. This is the post that nobody can see. https://community.spotify.com/t5/Idea-Submissions/All-Pl...
I posted an idea and it is not visible to friends who want to upvote it? Why is that? Is there an idea post approval system or is it a glitch with my post. This is the post th...
Spotify Legend
570 Views
1 replies
0 likes
Hello everyone,one of the most interesting spotify tool is the "informations" page of any artist, which normally shows the number of listeners per month, followers e distribution of listeners between cities and playlists. It's about a month now that ...
Hello everyone, one of the most interesting spotify tool is the "informations" page of any artist, which normally shows the number of listeners per month, followers e distribution of listeners betwe...
Newbie
1928 Views
3 replies
0 likes
So I just made an account like, 5 minutes ago with my email and set a display name as sleepyeevee. It completely ignored that name and gave me the garble username that can't be changed. I can't even look at my display name it's like I don't have one ...
So I just made an account like, 5 minutes ago with my email and set a display name as sleepyeevee. It completely ignored that name and gave me the garble username that can't be changed. I can't even ...
Visitor
1282 Views
6 replies
1 likes
PlanPremiumCountryUKDevice(iPhone X, Macbook Pro 2015)Operating System(iOS 10, Android Oreo, Windows 10) My Question or IssueI've been using Spotify for several years and I was looking at my account recently and noticed my email address is still assi...
Plan Premium Country UK Device (iPhone X, Macbook Pro 2015) Operating System (iOS 10, Android Oreo, Windows 10) My Question or Issue I've been using Spotify for several years an...
Community Legend
1241 Views
3 replies
0 likes
Plan HuFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVarious black tracks not available
Plan Hu Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Vari...
Spotify Star
1184 Views
5 replies
0 likes
PlanFreeCountryUnited StatesDeviceDell Inspiron 3668 DesktopOperating SystemWindows 10 My Question or IssueI'm trying to change my profile picture, but whenever I go to my profile and hover over my icon, no "change" button shows up. As well, I've tri...
Plan Free Country United States Device Dell Inspiron 3668 Desktop Operating System Windows 10 My Question or Issue I'm trying to change my profile picture, but whenever I go to my pr...
Spotify Legend
4660 Views
9 replies
4 likes
PlanPremiumCountryCanada DeviceSamasung Galaxy S9Operating SystemAndroid My Question or Issue I have been using spotify on and off for several years. But I just realized that since I last reactivated my premium subscription, I have been paying the fu...
Plan Premium Country Canada Device Samasung Galaxy S9 Operating System Android My Question or Issue I have been using spotify on and off for several years. But I just...
Community Legend
827 Views
1 replies
0 likes
Found some new artists and wanted to listen to them, but I got the error message:"We can't play this until you allow this artist in the Spotify phone app."I have never heard of the artists before, and definetely haven't blocked them, so thought I mig...
Found some new artists and wanted to listen to them, but I got the error message: "We can't play this until you allow this artist in the Spotify phone app." I have never heard of the artists before...
Spotify Star
835 Views
1 replies
1 likes
Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual. NÃO SOLICITEI ESTA MUDANÇA!!! COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA??
Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual. NÃO SOLICITEI ESTA MUDANÇA!!! COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA?...
Spotify Star
928 Views
1 replies
0 likes
I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore.I have changed password and removed the unit in offline-mode.How do I achieve my goal? PlanPremiumCountrySwedenDeviceiP...
I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore. I have changed password and removed the unit in offline-mode. How...
Composer
6106 Views
3 replies
0 likes
Hi, I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this? I got a new phone and tried to get that account back however it is not the account i have registered to Facebook or the email i use ...
Hi, I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this? I got a new phone and tried to get that account back however it...
Composer
580 Views
1 replies
0 likes
Let me just say that I've already checked just about every other thread with this topic that I can find. I've tried every single solution suggested in those threads, and still nothing. The issue is that everytime I start a song it stops halfway throu...
Let me just say that I've already checked just about every other thread with this topic that I can find. I've tried every single solution suggested in those threads, and still nothing. The i...
Visitor
667 Views
1 replies
2 likes
I connected my account to facebook and now my name on spotify is some weird code.
I connected my account to facebook and now my name on spotify is some weird code.
Casual Listener
969 Views
2 replies
0 likes
PlanPremiumUSA DeviceiPhone 8 PlusOperating SystemiOS 13.2.2 I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my library" and view the songs i had downloaded with no issues and therefore neve...
Plan Premium USA Device iPhone 8 Plus Operating System iOS 13.2.2 I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my...
Spotify Star
904 Views
1 replies
0 likes
PlanPremiumCountryMexicoDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHey, im trying to delete all my liked songs playlist with all the answers i´ve seen on here, but nothings working, help please
Plan Premium Country Mexico Device ASUS Laptop Operating System Windows 10 My Question or Issue Hey, im trying to delete all my liked songs playlist with all the answers i´ve...
Spotify Star
1539 Views
1 replies
0 likes
