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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Failures
  • Newbie
  • 254396 Views
  • 461 replies
  • 29 likes
  • Account
    Free
  • 254396 Views
  • 461 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12863 Views
  • 6 replies
  • 11 likes
  • Security
  • 12863 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 528119 Views
  • 989 replies
  • 113 likes
  • Account
  • 528119 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127808 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127808 Views
  • 74 replies
  • 12 likes

Solved!! My username got changed into random numbers and letters.

My Question or IssueHi couple months ago i opened a new account. When setting that account at what should we call you section i typed my name and after i pressed done. My username turned into bunch of numbers and letters. How can i fix this i need he...

  • Visitor
  • My Question or Issue Hi couple months ago i opened a new account. When setting that account at what should we call you section i typed my name and after i pressed done. My username turned into bunch...
  • osornios
  • Spotify Star
  • 934 Views
  • 1 replies
  • 0 likes
  • Account
  • 934 Views
  • 1 replies
  • 0 likes

Username changed by system

Greetings. Can anybody explain why Spotify changed my username in Spotify account from Nota Artista to d9w0nkt5wrpeumcn6v8hc6p46? Why it happened? I got one more account registered with Facebook named Nota Artista too, but they are different, is that...

  • Casual Listener
  • Greetings. Can anybody explain why Spotify changed my username in Spotify account from Nota Artista to d9w0nkt5wrpeumcn6v8hc6p46? Why it happened? I got one more account registered with Facebook name...
  • J_Flowers
  • Visitor
  • 1409 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 1409 Views
  • 5 replies
  • 0 likes

Solved!! Any suggestions for switch from Android Phone Iphone Phone my Spotify Account?

I want to switch from Android Phone Iphone Phone my Spotify Account.When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ...... Can I then continue my current username and profile uncondi...

  • Casual Listener
  •   I want to switch from Android Phone Iphone Phone my Spotify Account. When should I cancel my subscription to Google Pay? If I then on Apple Pay at the same time sign a new subscription ... ...
  • NEO66
  • Casual Listener
  • 1170 Views
  • 4 replies
  • 0 likes
  • Account
  • 1170 Views
  • 4 replies
  • 0 likes

recover account with user id and no email

PlanFamily PremiumCountryCanada Device(iPhone 8plus, Operating System(iOS 10, My Question or IssueMy daughter has lost her account from our family plan and only has the user id, starts with xm...... She no longer has access to the original email asso...

  • Visitor
  • Plan Family Premium Country Canada   Device (iPhone 8plus,  Operating System (iOS 10,    My Question or Issue My daughter has lost her account from our family plan and ...
  • WouterAntwerp
  • Newbie
  • 535 Views
  • 2 replies
  • 0 likes
  • Account
  • 535 Views
  • 2 replies
  • 0 likes

Solved!! Username changed both times

PlanFreeCountryGermany DeviceHuawei Smartphone Operating SystemAndroid My Question or IssueI downloaded the App, rigistered and chose my name. When I log in, my name changed in a row of numbers and letters. I searched for the option to change the nam...

  • Visitor
  • Plan Free Country Germany  Device Huawei Smartphone  Operating System Android   My Question or Issue I downloaded the App, rigistered and chose my name. When I log in, my nam...
  • user-removed
  • Not applicable
  • 983 Views
  • 6 replies
  • 0 likes
  • Account
  • 983 Views
  • 6 replies
  • 0 likes

When I try to enter a 3 month premium code, it says something went wrong.

Hello!I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to enter the code at least 6 times now, on 2 different devi...

  • Visitor
  • Hello! I had premium for a few months (Since June I believe) and my premium recently expired. So today I went out and bought a 3 month prepaid premium card from my local Walmart. I have tried to ent...
  • Billy-J
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Premium
  • 570 Views
  • 1 replies
  • 0 likes

Three months Free premium

Hi, I had three month's free premium offer however i am being charged right away when I signed up. Please cancel my premium if I am not going to get the free trial. Thanks, PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2...

  • Regular
  •     Hi, I had three month's free premium offer however i am being charged right away when I signed up. Please cancel my premium if I am not going to get the free trial. Thanks,   P...
  • Luan
  • Spotify Star
  • 1217 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
  • 1217 Views
  • 3 replies
  • 0 likes

Song gone grey & disappeared from artist page? Help

PlanPremiumCountryU. S My Question or IssueAll songs of this album have gone grey and won't playHere's the album linkhttps://open.spotify.com/album/2xnwMwLUMQOquTnjLOuh6Q?si=hPGr3cjmSbSw5ehDD8hnRwI'm very concerned

  • Visitor
  • Plan Premium Country U. S   My Question or Issue All songs of this album have gone grey and won't play Here's the album link https://open.spotify.com/album/2xnwMwLUMQOquTnjLOuh6Q?si=hPGr...
  • OneByBoo
  • Roadie
  • 419 Views
  • 3 replies
  • 0 likes
  • Other
  • 419 Views
  • 3 replies
  • 0 likes

What is this site??

What the hack is this website?sptfy.agency In this site,REMOVEDThere's an IP address and some codeand someone's email and its password which is real. It changes every time I enter this. and alsoREMOVEDThere are email addresses and their usernames. Th...

  • Visitor
  • What the hack is this website? sptfy.agency   In this site, REMOVED There's an IP address and some code and someone's email and its password which is real. It changes every time I enter th...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 394 Views
  • 1 replies
  • 0 likes

Premium Individual Plan switched to a Family Plan somehow...now missing Hulu

PlanPremiumCountryUSA My Question or Issue:I claimed the Google Mini two days ago and all seemed well.This morning I tried to log into my Hulu account only to be told I didn't have a subscription. It seems while claiming the Google Mini, it somehow "...

  • Visitor
  • Plan Premium Country USA   My Question or Issue: I claimed the Google Mini two days ago and all seemed well. This morning I tried to log into my Hulu account only to be told I didn't have...
  • m3dblue98
  • Casual Listener
  • 818 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 818 Views
  • 2 replies
  • 0 likes

Verifica impossibile

PlanPremiumCountryItaly DeviceiPhone se Operating SystemIos 10 My Question Ho un account Spotify, diverso da quello con cui vi scrivo, collegato con facebook dove ho fatto un abbonamento premium per studenti. All' indirizzo mail collegato al mio acco...

  • Visitor
  •   Plan Premium Country Italy  Device iPhone se  Operating System Ios 10   My Question  Ho un account Spotify, diverso da quello con cui vi scrivo, collegato con fa...
  • Luan
  • Spotify Star
  • 1068 Views
  • 1 replies
  • 0 likes
  • Account
  • 1068 Views
  • 1 replies
  • 0 likes

Change Distributor

HelloI changed distributor of my music and since yesterday I see 2 cover of the same album (I presume 1 of the first distributor and 1 of the new distributor). 1 has the play count, the other nothing. I need to do somethings? I need to wait until the...

  • Casual Listener
  • Hello I changed distributor of my music and since yesterday I see 2 cover of the same album (I presume 1 of the first distributor and 1 of the new distributor). 1 has the play count, the other nothi...
  • Luan
  • Spotify Star
  • 813 Views
  • 1 replies
  • 0 likes
  • Other
  • 813 Views
  • 1 replies
  • 0 likes

Solved!! Redeeming defected Google Home Mini

PlanPremiumCountryUS My Question or IssueCurrently redeemed a Google Home Mini and when it was sent, the device was defected. It doesn't have power when connected to any outlet. Does Spotify help in the process of getting a new device or is this on G...

  • Visitor
  • Plan Premium Country US   My Question or Issue Currently redeemed a Google Home Mini and when it was sent, the device was defected. It doesn't have power when connected to any outlet. Does...
  • christa200011
  • Gig Goer
  • 1082 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1082 Views
  • 1 replies
  • 0 likes

My account has PREMIUM but no EMAIL?????

I'm going to start and say that this account is not my premium account, I made my premium account as a student with my school email which is how I got Spotify premium in the first place. Now I'm being told that there is no email being associated with...

  • Visitor
  • I'm going to start and say that this account is not my premium account, I made my premium account as a student with my school email which is how I got Spotify premium in the first place. Now I'm bein...
  • christa200011
  • Gig Goer
  • 2532 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2532 Views
  • 3 replies
  • 0 likes

Solved!! cant change email

PlanPremiumCountryunited statesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am unable to change my email address. it has an old one listed that i have not used ...

  • Visitor
  • Plan Premium Country united states Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i am ...
  • righteousdodo
  • Casual Listener
  • 7358 Views
  • 7 replies
  • 3 likes
  • Account
    Premium
  • 7358 Views
  • 7 replies
  • 3 likes

multiple accounts

Hi, I appear to have 3 accounts.1 - The family account that I use and pay £14:99/month for - no issues2 - My old free acount that I dont use - no issues3 - My old single premium account that I don't use and pay£9:99/month - no clue how to access this...

  • Visitor
  • Hi, I appear to have 3 accounts. 1 - The family account that I use and pay £14:99/month for - no issues 2 - My old free acount that I dont use - no issues 3 - My old single premium account that I ...
  • OneByBoo
  • Roadie
  • 1110 Views
  • 3 replies
  • 0 likes
  • Account
  • 1110 Views
  • 3 replies
  • 0 likes

Solved!! Google Home Mini... Bait-and-Switch offer?

We have Spotify Family, a premium account; but are rejected for the Google Home free speaker offer. I hate it when companies do this, its too complicated and confusing - for now reason. We have never done the offer before, so we should qualify. We ha...

  • Regular
  • We have Spotify Family, a premium account; but are rejected for the Google Home free speaker offer.  I hate it when companies do this, its too complicated and confusing - for now reason.  ...
  • Gianti00
  • Casual Listener
  • 2414 Views
  • 19 replies
  • 1 likes
  • Free
  • 2414 Views
  • 19 replies
  • 1 likes

[All Platforms][Playlists] Viewing a podcast page cancels current playlist and plays that podcast

Every time I am listening to any playlist and I pull up a podcast page to see what it is about, it starts playing that podcast if i skip whatever im listening or the song im listening to ends. Its pretty annoying. Is this a bug?

  • Casual Listener
  • Every time I am listening to any playlist and I pull up a podcast page to see what it is about, it starts playing that podcast if i skip whatever im listening or the song im listening to ends. Its pr...
  • OneByBoo
  • Roadie
  • 864 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 864 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm on a Premium for Family or Student discount?

Plan Family Premium Country Canada Device My Question or Issue Why is the family plan excluded from the offer? Only the base premium plan gets the Google home mini? That is complete BS. Every other Country the family plan was eligible

  • Regular
  • Plan Family Premium Country Canada Device     My Question or Issue Why is the family plan excluded from the offer?  Only the base premium plan gets the Google home mini...
  • Guido
  • Spotify Legend
  • 45395 Views
  • 411 replies
  • 167 likes
  • Account
    Subscription
  • 45395 Views
  • 411 replies
  • 167 likes