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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83530 Views

29 replies

0 likes

  • 83530 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104684 Views

10 replies

3 likes

Account
Login
  • 104684 Views
  • 10 replies
  • 3 likes

Superuser Contribution [All Platforms][Your Library] Tool for choose what you DON'T WANT to listen

My account usually starts to play musics of a style that I hate, while I am listening my playlists or podcasts. Because of this problem the app suggests songs that I would never willingly listen to. It would be very useful to have a tool for choose w...

Casual Listener

My account usually starts to play musics of a style that I hate, while I am listening my playlists or podcasts. Because of this problem the app suggests songs that I would never willingly listen to. ...

Katerina

Spotify Legend

804 Views

3 replies

1 likes

All Platforms
Your Library
  • 804 Views
  • 3 replies
  • 1 likes

Spotify premium trial 3 months issues.

PlanFree ? Premium? IdkCountrythe Netherlands Operating SystemAndroid 9.0 My Question or Issue Hello everyone!I just started my 3 months free subscription,but when i got to my spotify account settings, i dont see that my subscription is premium. It s...

Visitor

Plan Free ? Premium? Idk Country the Netherlands  Operating System Android 9.0   My Question or Issue   Hello everyone! I just started my 3 months free subscription,but when ...

OneByBoo

Roadie

876 Views

1 replies

0 likes

Account
Premium
Subscription
  • 876 Views
  • 1 replies
  • 0 likes

Spotify in Russia

Hi everyone, I got Spotify back when I was living in the US and right now I'm back in Moscow. I pay for premium since I love this service, but it would make my life a lot easier if I could pay with a Russian card instead of the overly complicated sys...

Casual Listener

Hi everyone,   I got Spotify back when I was living in the US and right now I'm back in Moscow. I pay for premium since I love this service, but it would make my life a lot easier if I co...

OneByBoo

Roadie

9383 Views

3 replies

1 likes

Account
Other
Premium
Subscription
  • 9383 Views
  • 3 replies
  • 1 likes

Unable to link Google Home

I keep trying to link to my Spotify Premium account while setting up my new Google Home. Every time I click Continue on my Android phone once my Spotify account is identified, I just get a blank browser window, with client3.google.com written at the ...

Regular

I keep trying to link to my Spotify Premium account while setting up my new Google Home.    Every time I click Continue on my Android phone once my Spotify account is identified, I just g...

user-removed

Not applicable

920 Views

2 replies

3 likes

Account
  • 920 Views
  • 2 replies
  • 3 likes

Lost discover weekly

Am I able to recover my Discover weekly from las week? beacuse I lost it and it was great Thanks!

Newbie

Am I able to recover my Discover weekly from las week? beacuse I lost it and it was great Thanks!

rileyt

Regular

1504 Views

3 replies

0 likes

  • 1504 Views
  • 3 replies
  • 0 likes

I can't see all albums by Moonsorrow

PlanFree/PremiumCountryMorocco Device(Macbook Pro, Huawei P Smart 2019)Operating System(macOS Sierra, android 9.) My Question or IssueHey all, I can't see nor play all albums by a band called Moonsorrow. My coworker can play and see the albums and it...

Newbie

Plan Free/Premium Country Morocco   Device (Macbook Pro, Huawei P Smart 2019) Operating System (macOS Sierra, android 9.)   My Question or Issue Hey all,  I can't see nor...

Luan

Spotify Star

433 Views

1 replies

0 likes

Account
Premium
  • 433 Views
  • 1 replies
  • 0 likes

Account has random email address assigned

PlanPremiumCountryUK My Question or IssueI've just reinstalled Spotify on my phone after getting a constant "No internet connection available". I'm trying to log in using my Spotify credentials but I've forgotten my password. I had been logging in th...

Regular

Plan Premium Country UK   My Question or Issue I've just reinstalled Spotify on my phone after getting a constant "No internet connection available".   I'm trying to log in using my...

Luan

Spotify Star

1943 Views

1 replies

0 likes

Account
Login
  • 1943 Views
  • 1 replies
  • 0 likes

Solved!! Playstation 4 Spotify doesnt load or play any songs, error code is different everytime the app loads

PlanFreeCountryMexico DevicePlaystation 4 My Question or IssueBeen using PS4 Spotify since release without an issue. For the past 4 weeks i havent been able to play songs or load the app. Im able to log in but thats it, i cant load songs using PS4 qu...

Casual Listener

  Plan Free Country Mexico   Device Playstation 4   My Question or Issue Been using PS4 Spotify since release without an issue. For the past 4 weeks i havent been able to pla...

Luan

Spotify Star

2272 Views

3 replies

0 likes

Account
Login
Other
  • 2272 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I want to fix my user name

Hello. This is user from Viet Nam. My spotify account connects with my facebook account. A few days ago, I deactivated my fb account. When I activated it again on yesterday, something strange happened. My user name changed into long characters. And I...

Casual Listener

Hello. This is user from Viet Nam. My spotify account connects with my facebook account. A few days ago, I deactivated my fb account. When I activated it again on yesterday, something strange happene...

31wrxwrdx6gyagy

Casual Listener

1311 Views

4 replies

0 likes

Account
  • 1311 Views
  • 4 replies
  • 0 likes

Account disabled?

My Question or IssueMy Spotify app signed itself out and I cant remember the password since setting up years ago. When resetting password, it won't find the account that my email or account name is attached too. I found this email that says the follo...

Casual Listener

My Question or Issue My Spotify app signed itself out and I cant remember the password since setting up years ago.  When resetting password, it won't find the account that my email or account ...

OneByBoo

Roadie

1060 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 1060 Views
  • 3 replies
  • 0 likes

Account says abroad but i never went anywhere

PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using spotify for less than a month and have not left the country at all yet, I cannot lo...

Casual Listener

Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have been usi...

OneByBoo

Roadie

1108 Views

4 replies

0 likes

Account
Free
Login
  • 1108 Views
  • 4 replies
  • 0 likes

Spotify PREMIUM stops playing after each song

Dear all, my Spotify PREMIUM stops playing after each song.I am paying since one year my premium account, but it does not work as promised by spotify website. Can someone help me? Could I ask the money back to spotify? Thanks

Casual Listener

Dear all,   my Spotify PREMIUM stops playing after each song. I am paying since one year my premium account, but it does not work as promised by spotify website.    Can someo...

kica

Visitor

23499 Views

11 replies

1 likes

  • 23499 Views
  • 11 replies
  • 1 likes

Someone uses other user's accounts to increase his follower count.

PlanFreeCountryTurkeyDevice(HTC ONE M8)Operating System(Android 6.0) My Question or IssueYesterday I noticed that my account was using by someone. He was using Chrome to listen music but I never use Chrome. Then I saw an advertisement in Spanish but ...

Newbie

Plan Free Country Turkey Device (HTC ONE M8) Operating System (Android 6.0)   My Question or Issue Yesterday I noticed that my account was using by someone. He was using Chrome to list...

Luan

Spotify Star

461 Views

1 replies

0 likes

Security
  • 461 Views
  • 1 replies
  • 0 likes

Spotify Google Account

Gestern habe ich mich auf meinem Handy mit einem neuen Google Konto angemeldet, jetzt ist Spotify weg und wenn ich die App neu herunterladen möchte steht dort "Authentifizierung erforderlich. Du musst dich in deinem Google-Konto einloggen". Jedoch mö...

Visitor

Gestern habe ich mich auf meinem Handy mit einem neuen Google Konto angemeldet, jetzt ist Spotify weg und wenn ich die App neu herunterladen möchte steht dort  "Authentifizierung  erforderl...

Luan

Spotify Star

621 Views

1 replies

0 likes

Account
  • 621 Views
  • 1 replies
  • 0 likes

redeemed a code successfully but sudenly it has desapeared

PlanPremiumCountryPortugalDeviceGalaxy S7 Edge, Macbook Pro, Omen HpOperating SystemAndroid, MacOS, Windows 10 I've redeemed a code of 3 months subscription and it worked, I've received the screen saying that the code was successfully aplied, I've ev...

Casual Listener

Plan Premium Country Portugal Device Galaxy S7 Edge, Macbook Pro, Omen Hp Operating System Android, MacOS, Windows 10   I've redeemed a code of 3 months subscription and it worked, I've...

OneByBoo

Roadie

963 Views

3 replies

0 likes

Account
Other
Subscription
  • 963 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How do I find out what email I have registered to my premium account?

Premium planU.S.A. MacBook Air 2014(ish0Samsung Galaxy Note8 Hello,I have an account where I pay for the premium services. However, the other day I was logged out on all devices and could not remember my password for that account. I requested to chan...

Visitor

Premium plan U.S.A.   MacBook Air 2014(ish0 Samsung Galaxy Note8   Hello, I have an account where I pay for the premium services. However, the other day I was logged out on all devic...

Petya

Community Legend

1383 Views

3 replies

0 likes

Premium
  • 1383 Views
  • 3 replies
  • 0 likes

Still Waiting on my Google Home Mini

Im not sure if this is the correct place to post this but I have already contacted Google and they said it is out of their hands and a spotify issue. Basically I ordered my Google Home Mini on 11/1/18 and Im still waiting on it. It says it shipped an...

Casual Listener

Im not sure if this is the correct place to post this but I have already contacted Google and they said it is out of their hands and a spotify issue. Basically I ordered my Google Home Mini on 11/1/1...

PeachBlues

Newbie

2505 Views

6 replies

0 likes

Other
  • 2505 Views
  • 6 replies
  • 0 likes

Changed email on facebook, spotify show old one on account

I changed my email on Facebook, but spotify displays my old one on my account. Is there anyway that it can be changed to display my new? Not really issue, but it bugs me

Visitor

I changed my email on Facebook, but spotify displays my old one on my account. Is there anyway that it can be changed to display my new? Not really issue, but it bugs me

user-removed

Not applicable

726 Views

2 replies

0 likes

Account
  • 726 Views
  • 2 replies
  • 0 likes

Someone else using my account

PlanPremiumCountryUSDeviceiPhone 10Operating SystemiOS 10 My Question or IssueI think someone else is using my account. I have random albums listed in the Recently Played section, albums I can’t even pronounce. I changed my password, but they are sti...

Visitor

Plan Premium Country US Device iPhone 10 Operating System iOS 10   My Question or Issue I think someone else is using my account. I have random albums listed in the Recently Played sec...

OneByBoo

Roadie

447 Views

1 replies

0 likes

Account
  • 447 Views
  • 1 replies
  • 0 likes

Spotify Family

Premium familyCountry: FranceDevice: Apple (computers and smartphones) Where can I find the adhesion date of each members of my family account?Regards,Lucas

Casual Listener

Premium family Country: France Device: Apple (computers and smartphones)   Where can I find the adhesion date of each members of my family account? Regards, Lucas  

Billy-J

Spotify Star

506 Views

1 replies

0 likes

Account
Premium
Subscription
  • 506 Views
  • 1 replies
  • 0 likes