Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383440 Views
  • 918 replies
  • 107 likes
  • Account
  • 383440 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166561 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166561 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97161 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97161 Views
  • 68 replies
  • 10 likes

Claiming free speaker

Hi, I changed my account to the premium family account. I tried to claim the free google speaker, and all it says is you can’t redeem this. Can anyone help? Thanks.

  • Newbie
  • Hi,   I changed my account to the premium family account. I tried to claim the free google speaker, and all it says is you can’t redeem this.   Can anyone help?   Thanks.
  • rvtvj
  • Music Fan
  • 1242 Views
  • 2 replies
  • 0 likes
  • 1242 Views
  • 2 replies
  • 0 likes

Solved!! Bluetooth issue on Android 10 Beta

PlanPremiumCountryGermany DeviceGoogle Pixel 2 XLOperating SystemAndroid 10 Build QPP2.190228.021 My IssueWhen my phone is connected to my bluetooth device and I want to skip a song, it starts playing for ~1 second, pauses for ~3 seconds and starts p...

  • Newbie
  • Plan Premium Country Germany   Device Google Pixel 2 XL Operating System Android 10 Build QPP2.190228.021   My Issue When my phone is connected to my bluetooth device and I want ...
  • Luan
  • Spotify Star
  • 1318 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1318 Views
  • 1 replies
  • 0 likes

Solved!! Family Mart payment in japan

I’m having trouble redeeming this code. I have this 20 digits my phone number and the receipt number, but when I try to redeem it it says it’s not a valid code. I paid for like 3 months subscription to this and this is my first time doing it

1280503A-6600-477A-A262-45DB9AD13050.jpeg
  • Newbie
  • I’m having trouble redeeming this code. I have this 20 digits my phone number and the receipt number, but when I try to redeem it it says it’s not a valid code. I paid for like 3 months subscription ...
  • Luan
  • Spotify Star
  • 2069 Views
  • 1 replies
  • 0 likes
  • 2069 Views
  • 1 replies
  • 0 likes

My moring jacket - deleted album??

So apparently, one of my favorite albums by My Morning Jacket, 'Z', is not on Spotify anymore? What's up with deleted albums and songs??

  • Newbie
  • So apparently, one of my favorite albums by My Morning Jacket, 'Z', is not on Spotify anymore? What's up with deleted albums and songs??
  • OneByBoo
  • Roadie
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Shuffle should only play each song once

Can we have a way to prevent the same track being played more than once when a playlist is set on shuffle, please?

  • Newbie
  • Can we have a way to prevent the same track being played more than once when a playlist is set on shuffle, please?
  • OneByBoo
  • Roadie
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Library deleted and a strange new content in recently played.

My Spotified library just got almost entirely deleted and some new songs, that definitely wasn't played by me, appear now in recently played, artist list and albums. I changed the password to make sure my account wasn't used by someone else but I'm w...

  • Newbie
  • My Spotified library just got almost entirely deleted and some new songs, that definitely wasn't played by me, appear now in recently played, artist list and albums.   I changed the password t...
  • OneByBoo
  • Roadie
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 379 Views
  • 1 replies
  • 0 likes

Spotify Duo - unable to reset password

PlanSpotify DuoCountryIrelandDeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy wife recently subscribed to Spotify Duo and sent me a link to activate the second account. I did this and logged in on my phone without issue.I have tried ...

  • Newbie
  • Plan Spotify Duo Country Ireland Device Desktop PC Operating System Windows 10   My Question or Issue My wife recently subscribed to Spotify Duo and sent me a link to activate the seco...
  • OneByBoo
  • Roadie
  • 2297 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2297 Views
  • 1 replies
  • 0 likes

Connected with facebook, but not showing facebook nickname

Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an "stiffidy", but i want to show it my real name and ...

  • Casual Listener
  • Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an ...
  • OneByBoo
  • Roadie
  • 392 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 392 Views
  • 3 replies
  • 0 likes

Subscription in Spain with UK mobile

My Question or IssueHi, I am anout to take out a family sub in Spain where I live. I just wanted to check that it won't be an issue that I still use a UK sim in my phone, as do my kids

  • Newbie
  •   My Question or Issue Hi, I am anout to take out a family sub in Spain where I live. I just wanted to check that it won't be an issue that I still use a UK sim in my phone, as do my kids
  • mosohodPeti
  • Composer
  • 255 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Tumor removal without replacing the whole body

Hello, people of Spotify! I made my Spotify account using Facebook and I would like to delete my Facebook account but continue using my Spotify account.Making a new premium account and going through the hassle of setting one up as a replacement is un...

  • Casual Listener
  • Hello, people of Spotify!   I made my Spotify account using Facebook and I would like to delete my Facebook account but continue using my Spotify account. Making a new premium account and goi...
  • Nico
  • Community Legend
  • 699 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 699 Views
  • 3 replies
  • 0 likes

Solved!! I think my Spotify Community Account, and my Actual Spotify are running as 2 separate entities.

DeviceDesktop Windows 10 Operating SystemI also use a Android Samsung S7 edge but not for this? My Question or IssueI think my Spotify Community Account, and my Actual Spotify are running as 2 totally separate entities. Some simple Community Function...

  • Regular
  • Device Desktop Windows 10  Operating System I also use a Android Samsung S7 edge but not for this?   My Question or Issue I think my Spotify Community Account, and my Actual Spotify a...
  • Billy-J
  • Spotify Star
  • 1027 Views
  • 3 replies
  • 0 likes
  • Account
  • 1027 Views
  • 3 replies
  • 0 likes

Como indexar playlist alfabeticamente

PlanPremiumCountry México DeviceSamsung Galaxy 10Operating SystemiOS 10 y Windows 10 My Question Como poder indexar los playlist de forma alfabetica, a-z ya que se ponen de forma aleatoria y me cuesta trabajo encontrar un playlist cuando busco

  • Newbie
  • Plan Premium Country México   Device Samsung Galaxy 10 Operating System iOS 10 y Windows 10   My Question  Como poder indexar los playlist de forma alfabetica, a-z ya que se ...
  • Brunelicia
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Skipping songs

PlanPremiumCountryCzech RepublicDeviceSmartphone/desktop/chrome playerOperating SystemAndroid/Windows 10 My Question or IssueHello, I have read many topics here discussing this problem but haven't found a successful solution yet. My problem is that y...

  • Newbie
  • Plan Premium Country Czech Republic Device Smartphone/desktop/chrome player Operating System Android/Windows 10   My Question or Issue Hello, I have read many topics here discussing th...
  • Nico
  • Community Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 589 Views
  • 1 replies
  • 0 likes

Spotify Account name

Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?

  • Newbie
  • Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?
  • Nico
  • Community Legend
  • 593 Views
  • 1 replies
  • 0 likes
  • Account
  • 593 Views
  • 1 replies
  • 0 likes

Solved!! My song is mapped to another artist need help creating artist profile

PlanFree/PremiumCountry: India My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am taken to a different artist with the same name Ibex. How can I create my uni...

  • Newbie
  • Plan Free/Premium Country: India     My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am take...
  • Maxim
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 680 Views
  • 1 replies
  • 0 likes

Solved!! Can't sign in to account after deleting facebook

PlanPremiumCountry Netherlands My Question or Issue Good evening,I have looked trough the FAQ but there wasn't an answer to my special case. Here I go: I have created a spotify account trough Facebook around 2012, it used my facebook login credential...

  • Visitor
  •   Plan Premium Country  Netherlands     My Question or Issue   Good evening, I have looked trough the FAQ but there wasn't an answer to my special case.   He...
  • Jose_M
  • Spotify Star
  • 998 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 998 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shuffle

Are you going to fix shuffle or what?

  • Casual Listener
  • Are you going to fix shuffle or what?
  • Katerina
  • Spotify Legend
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

Someone using my account for fake plays?

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to my account settings and signed out of all devices,...

Screen Shot 2019-04-02 at 10.06.47 AM.png Screen Shot 2019-04-02 at 10.06.57 AM.png Screen Shot 2019-04-02 at 10.07.08 AM.png
  • Casual Listener
  • I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to...
  • d-o3zelp1c_4
  • Newbie
  • 1822 Views
  • 5 replies
  • 2 likes
  • Account
    Security
  • 1822 Views
  • 5 replies
  • 2 likes

Superuser Contribution Mi hanno scalato i soldi dalla postepay 2 volte senza rinnovo

Io e mio fratello abbiamo un abbonamento standard a spotify pemium da 10 euro al mese, una volta caricata la carta di 30 euro ci sono stati 3 prelievi da parte di Spotify per un totale di 30 euro ma solo l'account di mio fratello si è rinnovato.Non h...

  • Visitor
  • Io e mio fratello abbiamo un abbonamento standard a spotify pemium da 10 euro al mese, una volta caricata la carta di 30 euro ci sono stati 3 prelievi da parte di Spotify per un totale di 30 euro ma ...
  • Jemi
  • Spotify Legend
  • 757 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where'd this punk in my Artists list come from?

When I go to my "Artists" list, there's a punk I've never heard of named "Dynoro" sucking his thumb at me (litterally). It offers to let me follow this **bleep**, so the system knows I never did and shows it to me anyway? Is Spotify playing Google an...

  • Casual Listener
  • When I go to my "Artists" list, there's a punk I've never heard of named "Dynoro" sucking his thumb at me (litterally). It offers to let me follow this **bleep**, so the system knows I never did and ...
  • Jemi
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes