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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421991 Views
  • 965 replies
  • 108 likes
  • Account
  • 421991 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186774 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186774 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103558 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103558 Views
  • 69 replies
  • 10 likes

Account has Thrown me out - can't log back in

My account has thrown me out and asked me to log back in. When I put in my log in details (which I know are 100% correct) it doesn't accept my log in and says there is no account that matches that username and password. Therefore, I tried to reset my...

  • Visitor
  • My account has thrown me out and asked me to log back in. When I put in my log in details (which I know are 100% correct) it doesn't accept my log in and says there is no account that matches that us...
  • JBayudz
  • Composer
  • 449 Views
  • 1 replies
  • 0 likes
  • Login
  • 449 Views
  • 1 replies
  • 0 likes

Lost access to email, now can't close account

PlanFamily Premium AccountCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI have lost access to my email address following it being hacked. And I believe my spotify account was hacked aswell through that email address and th...

  • Newbie
  • Plan Family Premium Account Country New Zealand   Device PC Operating System Windows 10   My Question or Issue I have lost access to my email address following it being hacked. A...
  • OneByBoo
  • Roadie
  • 662 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 662 Views
  • 1 replies
  • 0 likes

Facebook deleted my premium account

Facebook deleted my account out of nowhere and my Premium Spotify account is still active, but I can't recover an E-mail, because it isn't attached to one (i only have access to it through my phone app), but I am still being charged monthly though my...

  • Visitor
  • Facebook deleted my account out of nowhere and my Premium Spotify account is still active, but I can't recover an E-mail, because it isn't attached to one (i only have access to it through my phone a...
  • JBayudz
  • Composer
  • 556 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 556 Views
  • 7 replies
  • 0 likes

Solved!! Username not associated with Spotify Account (false)

PlanFreeCountryScotlandDevicePCOperating SystemWindows 10 My Question or Issue Hi, I tried logging onto my account (username "gorun") recently but couldn't. Assuming I'd just forgotten my password I tried to reset it but upon trying I was told my acc...

  • Visitor
  •   Plan Free Country Scotland Device PC Operating System Windows 10   My Question or Issue   Hi, I tried logging onto my account (username "gorun") recently but couldn't. As...
  • user-removed
  • Not applicable
  • 899 Views
  • 6 replies
  • 0 likes
  • Account
    Login
  • 899 Views
  • 6 replies
  • 0 likes

Spotify logged me out and I can’t get back in

I’ve been using Spotify for a few years now and never had any problems up until recently.So on Thursday I had opened the Spotify app on my Samsung phone and noticed I had been logged out which I thought was weird because it’s never happened before, t...

  • Newbie
  • I’ve been using Spotify for a few years now and never had any problems up until recently. So on Thursday I had opened the Spotify app on my Samsung phone and noticed I had been logged out which I th...
  • JBayudz
  • Composer
  • 5940 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 5940 Views
  • 1 replies
  • 0 likes

Can't Log Into My Premium Family Account

I'm on the verge of a complete mental breakdown. I've had spotify premium for about 5 or so years and over a year ago, I merged my account with my parent's family account (yes, I do reside at the same address as them). Last night I was listening to m...

  • Newbie
  • I'm on the verge of a complete mental breakdown. I've had spotify premium for about 5 or so years and over a year ago, I merged my account with my parent's family account (yes, I do reside at the sam...
  • JBayudz
  • Composer
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Someone else connected a device to my account and I can't do anything about it

Looks like my account got compromised and someone connected a device to my account. It seems to be a console since forcing the logout of everywhere doesn't work. I changed my password instantly. I did send a support ticket but I heard this problem ca...

  • Casual Listener
  • Looks like my account got compromised and someone connected a device to my account. It seems to be a console since forcing the logout of everywhere doesn't work. I changed my password instantly. &nb...
  • Luan
  • Spotify Star
  • 2816 Views
  • 3 replies
  • 1 likes
  • Account
    Security
  • 2816 Views
  • 3 replies
  • 1 likes

Solved!! The wrong artists are featured on my songs

I have three features on my latest album, but two of the features on spotify link to the wrong artist page. Is there any way i can fix this?

  • Newbie
  • I have three features on my latest album, but two of the features on spotify link to the wrong artist page. Is there any way i can fix this?
  • Luan
  • Spotify Star
  • 1452 Views
  • 1 replies
  • 0 likes
  • Other
  • 1452 Views
  • 1 replies
  • 0 likes

Why was my password reset without my permission?

Why was my password just reset on my account without my knowledge or permission? I got this email a few days ago:"HiTo protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new password to lo...

  • Casual Listener
  • Why was my password just reset on my account without my knowledge or permission? I got this email a few days ago: "Hi To protect your Spotify account, we've reset your password due to detecte...
  • Billy-J
  • Spotify Star
  • 722 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Other
  • 722 Views
  • 1 replies
  • 1 likes

lost mail spotify account

Plan PremiumCountryArgentina DeviceSamsung galaxy j5Operating SystemAndroid My Question or IssueI forgot my sporify account email and password, but I know the user:lucakixv2tg3vmmkd4khrrwd3al68 I can't reset the password since i don't know the email....

  • Newbie
  • Plan  Premium Country Argentina   Device Samsung galaxy j5 Operating System Android   My Question or Issue I forgot my sporify account email and password, but I know the use...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
  • 307 Views
  • 1 replies
  • 0 likes

Loging to Ps4

I cant log in, in my Ps4 since in my last account I used the same account and since I made a new account using the same account for spotify it says that its is already linked. Is there a way I can log in or no?

  • Newbie
  • I cant log in, in my Ps4 since in my last account I used the same account and since I made a new account using the same account for spotify it says that its is already linked. Is there a way I can lo...
  • user-removed
  • Not applicable
  • 399 Views
  • 2 replies
  • 0 likes
  • Account
  • 399 Views
  • 2 replies
  • 0 likes

Different usernames.

Norwayipad Air iPhone 5s Premium None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(i...

  • Visitor
  • Norwayipad Air iPhone 5s Premium None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (...
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Caution, dont stand up to Spotify if you catch them over charging you

I caught Spotify charging me more than they were supposed to (2x more). I contacted their support (or tried to) and they gave me the runaround each time, so I finally had no choice but to open a PayPal dispute. Paypal asked for receipts and copies of...

  • Regular
  • I caught Spotify charging me more than they were supposed to (2x more). I contacted their support (or tried to) and they gave me the runaround each time, so I finally had no choice but to open a PayP...
  • JBayudz
  • Composer
  • 1699 Views
  • 6 replies
  • 0 likes
  • Account
  • 1699 Views
  • 6 replies
  • 0 likes

Spotify logging me out

So I've had Spotify for few years now as premium and as free user which I currently am and just today I faced an issue. Spotify logged me off on both my pc and android phone and while nothing wrong in there as it happens sometimes and I just log back...

  • Newbie
  • So I've had Spotify for few years now as premium and as free user which I currently am and just today I faced an issue. Spotify logged me off on both my pc and android phone and while nothing wrong i...
  • JBayudz
  • Composer
  • 470 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 470 Views
  • 1 replies
  • 0 likes

Spotify on PS3 - dead end!

PlanPremiumCountry - PolandDeviceiPhone6s, MacBook Pro mid 2012, PS3 My Question or IssueI have a rather complicated problem. Well, I am trying to connect my Spotify account in with PSN on Playstation3. However, PSN says that my Spotify account is al...

  • Visitor
  • Plan Premium Country - Poland Device iPhone6s, MacBook Pro mid 2012, PS3     My Question or Issue I have a rather complicated problem. Well, I am trying to connect my Spotify...
  • Hoft893
  • Newbie
  • 522 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 522 Views
  • 2 replies
  • 0 likes

Membuka Akun Podcast dari Anchor

Kebetulan sudah memiliki podcast di akun anchor dan kebetulan sudah masuk ke spotify dengan nama akun uhuy tralalauntuk membuka akun tersebut bagaimana ya? (untuk mengetahui siapa saja yang sudah mendengarkan memfollow dan sebagainya) karena di ancho...

  • Newbie
  • Kebetulan sudah memiliki podcast di akun anchor dan kebetulan sudah masuk ke spotify dengan nama akun uhuy tralala untuk membuka akun tersebut bagaimana ya? (untuk mengetahui siapa saja yang sudah m...
  • OneByBoo
  • Roadie
  • 3535 Views
  • 1 replies
  • 0 likes
  • Account
  • 3535 Views
  • 1 replies
  • 0 likes

Account sembra non esistere più

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
  • 273 Views
  • 1 replies
  • 0 likes

Country of the account problem.

Hi , I got this problem . I live in Italy but I want my Spotify to be seted for my country (Romania) . I tried to go to ”edit profile” to change it but is not possible , it shows me just Italy as a country . I specify that my account is not premium ,...

  • Regular
  • Hi , I got this problem . I live in Italy but I want my Spotify to be seted for my country (Romania) . I tried to go to ”edit profile” to change it but is not possible , it shows me just Italy as a c...
  • Bethany_Dawn
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • Account
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! How to use Spotify in more than one place at the same time

Would like to know how to open a account for a campany with more than oneshowroom. Do I need to open an account per showroom, or is there a diffrenttipe of account one can open for a business? (Roud 15 in in total)

  • Casual Listener
  • Would like to know how to open a account for a campany with more than one showroom. Do I need to open an account per showroom, or is there a diffrent tipe of account one can open for a business? (R...
  • Bethany_Dawn
  • Community Legend
  • 1102 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 1102 Views
  • 4 replies
  • 0 likes

Cant log in to spotify account

for some reason sptify logged me out and now i cant log in to my spotify account. its telling me that the password is wrong but i know for a fact im putting in the right one. i paid for a 3 month premimum subscription and i still have half a month le...

  • Visitor
  • for some reason sptify logged me out and now i cant log in to my spotify account. its telling me that the password is wrong but i know for a fact im putting in the right one. i paid for a 3 month pre...
  • Billy-J
  • Spotify Star
  • 933 Views
  • 5 replies
  • 0 likes
  • Login
    Other
    Premium
    Subscription
  • 933 Views
  • 5 replies
  • 0 likes