Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFree/PremiumCountry DeviceMAC Yosemite 10.10.5, iPhone iOS 11.25Operating System(iOS 10, Android Oreo, Windows 10,etc.) It was problematic to upgrade to premium but finally got it to upgrade. Beautiful then discovered all my Favorites are gone. A...
My Question or Issue:I live in Canada am on a family plan subscription and wanted to see if we were eligble for a google home mini and when I clicked on the links it took me to a page to enter my credit card info which i assumed was just to confirm s...
I tried purchasing my google home mini by following the link given in the email for the promotion. Went threw the google store and bought it. Recieved an email shortly after saying the order was cancelled. Chatted with google store support as to why,...
Dear community members,we use spotify premium for all 5 family members. The "main" account is the one of my wife. A few days ago suddenly we all were downgraded to "free". My wife cannot login into her account any longer to check what is wrong. Even ...
I have two accounts that I know of. My usernames are abeez31 and anthonyabeasley. The abeez31 account, I paid for the premium subscription in August and I got billed on the 2nd of each month which I was okay with. The anthonyabeasley account, I never...
PlanPremiumCountrycanadaDevicesurface pro 3Operating SystemWindows 10 My Question or Issuewhen I registered for Spotify premium with there current free google home deal, I made a typo in my email address. without needing to verify, I did not notice. ...
PlanPremiumCountryUSADeviceSamsung Galaxy 9My Question or IssueI left Spotify playing music from another person's playlist overnight, and when I woke up all of the playlists that I made myself were gone
PlanFreeCountry(United Kingdom)Device(Samsung Galaxy S7 Edge)Operating System(Android Nougat) My Question or IssueI expect that this is posted often- so I apologise- but I haven't found an answer when searching the web. I recently made a spotify acco...
So I went to redeem the Google home mini and after I hit send email I realised I do not have access to that email anymore. I my email it right after that but I cant get the email for the monitor and dont know what to do. Someone please help me
PlanPremiumCountryUnited States I have unintentionally created two spotify accounts. I want to delete the account that is linked to my Facebook in order to connect this account to my profile instead. However, I cannot log in to Spotify via Facebook, ...
PlanFreeCountryGermanyDeviceSamsung Galaxy 7Operating SystemWindows 10 My Question or IssueMy account seems to be hijacked by someone who has either deleted my account or changed the e-mail adress of my account. I have tried to restore my password fo...
PlanPremiumCountryCanadaDeviceiPhone My Question or IssueI received an email saying my Google Home Mini is Ready and I followed the link and tried checking out. The code was not applied. I gave another try after a day and still didn't work. I message...
Hello, I need helping retrieving an account I recently created. I was rushing and I must have typed the wrong email and wrong password than I thoought I was entering, however the payment details are correct because my credit card was charged instantl...
Got charged twice in 1 month for 1 sub to premuim. I only have the one receipt for one charge but then another one came through. I checked if I have another account using the websites recover password. I also checked all my other email accounts for t...
Is there anyway to remove Facebook from your account? I would like to use the email address that I have tied to my Facebook to login instead of my Facebook and remove the ability to sign in using my Facebook. Reason being Is theres an xbox one on my ...
Hi, I would like to merge two spotify accounts without losing the followers of my playlists. Could you help me?
My premium account sighned me out but I forgot my password so as a result I changed it,when I sighed back in to my account it was changed into a free account,losing all of my music.Yet my original premium account still exists but im unsure how to ace...
Hello, I currently have a Spotify Premium account but want to upgrade to Spotify Premium Family. However, I don't want to end up setting up a Premium Family Direct Debit payment AND keep my existing payment going as well so that I end up being effect...
Prenium Plan Country Canada Hi, I just subscribed to spotify prenium and participated in the free google home mini promotion. Unfortunately, the address that was entered when I checked out on the google store website was my old address that was in my...
intento suscribirme como universitario pero me manda al nabo, despues de varios intentos la pagina me niega el acceso o se cae, saben como hacer el asunto o de plano me cambio a google play music, ya la universidad esta registrada, intente con dos nu...