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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83671 Views

29 replies

0 likes

  • 83671 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105043 Views

10 replies

3 likes

Account
Login
  • 105043 Views
  • 10 replies
  • 3 likes

Solved!! Log in in a offline mode

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have log out on my mobile and I was at the time in a offline mode and now when I try to log...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Emilia_8

Community Legend

1482 Views

3 replies

0 likes

Account
  • 1482 Views
  • 3 replies
  • 0 likes

changing Student premium package payment method

PlanStudent Premium CountryIndonesia DeviceAsus Zenfone Max Pro M1 Operating SystemAndroid 9 My Question or IssueI am registered in a premium student package and I want to change the payment method from mobile to credit card, but how?

Newbie

Plan Student Premium   Country Indonesia   Device Asus Zenfone Max Pro M1   Operating System Android 9   My Question or Issue I am registered in a premium student pac...

OneByBoo

Roadie

875 Views

1 replies

0 likes

Account
Premium
Subscription
  • 875 Views
  • 1 replies
  • 0 likes

Solved!! my account was downgraded

PlanFree/PremiumCountryIsraelDeviceRedmi Note 7Operating SystemAndroid My Question or IssueI created my account in July and joind the primyum in the same month.Every thing was working fine until one day an iretating song called "time to say goodbye" ...

Visitor

Plan Free/Premium Country Israel Device Redmi Note 7 Operating System Android   My Question or Issue I created my account in July and joind the primyum in the same month. Every thing ...

Billy-J

Spotify Star

1213 Views

1 replies

0 likes

Account
Free
Other
Premium
  • 1213 Views
  • 1 replies
  • 0 likes

wrong artist song on my artist profile

Hi, Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating. Here is my profile: https://open.spotify.com/artist/4DsD95lJoAXFmrh7vhL6MU Wrong track: ht...

Visitor

Hi,   Some random artist has uploaded a track to spotify and it is appearing under my artist profile, it is vastly different to what I made and very frustrating.   Here is my profile:&n...

OneByBoo

Roadie

5599 Views

1 replies

0 likes

Account
  • 5599 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses all the time on diferent platforms

Hello There,I'm slowly getting sick of it. For some reason all of my Spotify "devices" are going into a pause after a few seconds to a few minutes of playing. Mostly it is few seconds. i first noticed this on my phone (android 8.1.0) streaming over t...

Casual Listener

Hello There, I'm slowly getting sick of it. For some reason all of my Spotify "devices" are going into a pause after a few seconds to a few minutes of playing. Mostly it is few seconds. i first noti...

Petya

Community Legend

2487 Views

3 replies

0 likes

Account
Other
Premium
  • 2487 Views
  • 3 replies
  • 0 likes

Superuser Contribution Update to Android 9 and now my app will not let me login

PlanFreeCountryUSDeviceMoto x4Operating SystemAndriod 9 My Question or IssueI have not been able to login to my account through the ap for a few days. I updated my phone and now it keeps saying that my password and email are not correct. I am able to...

Visitor

Plan Free Country US Device Moto x4 Operating System Andriod 9   My Question or Issue I have not been able to login to my account through the ap for a few days.  I updated my phon...

Petya

Community Legend

1571 Views

2 replies

2 likes

Account
Login
  • 1571 Views
  • 2 replies
  • 2 likes

Superuser Contribution I have been logged out of Spotify on my PC but am still logged in on my phone but I cant login

I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. I deleted my facebook account a few months ago and ...

Casual Listener

I've been logged out of spotify on my PC but I am still logged in on my phone. I linked my spotify with facebook but I'm not sure if I logged in with facebook to make the account in the first place. ...

Petya

Community Legend

1888 Views

3 replies

0 likes

Account
  • 1888 Views
  • 3 replies
  • 0 likes

Solved!! Problems using Google home mini

I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free I want version. While I'm logged in on the Google home he is also using my premium a...

Casual Listener

I'm living together with a friend. He has got a Google home mini and I'm logged in and my Spotify premium account is synced with my home profile. He's using the free  I want version. While I'm l...

AnthonyBPL

Regular

1565 Views

3 replies

0 likes

Account
  • 1565 Views
  • 3 replies
  • 0 likes

Display Name

PlanPremiumCountryUS My Question or IssueUp until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it was showing my Chinese name. I have had my spotify account for over 5...

Newbie

Plan Premium Country US   My Question or Issue Up until yesterday my display name was showing my Facebook name (in English), but when I opened my app today both on my phone and laptop it w...

OneByBoo

Roadie

889 Views

1 replies

0 likes

Account
  • 889 Views
  • 1 replies
  • 0 likes

How to Link a Spotify Artist Account to Distrokid Account

PlanPremium/ArtistCountrySantiago de Chile My Question or IssueI need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and I need to connect them to start uploading my songs. Anyone who can ...

Visitor

Plan Premium/Artist Country Santiago de Chile   My Question or Issue I need to link an artist account to my digital distributor called Distrokid, I have my account in the claim process and...

Loxer

Community Legend

11510 Views

1 replies

0 likes

Account
  • 11510 Views
  • 1 replies
  • 0 likes

Songs are missing in India

PlanPremiumCountryIndiaDeviceNokia 3.1 PlusOperating SystemAndroid Pie My Question or IssueI've subscribed to Spotify Premium immediately after they launched the app in India, but huge number of songs are missing. This includes Coldplay, ED Sheeran, ...

Casual Listener

  Plan Premium Country India Device Nokia 3.1 Plus Operating System Android Pie   My Question or Issue I've subscribed to Spotify Premium immediately after they launched the app ...

Harrix

Visitor

3594 Views

4 replies

7 likes

Premium
Subscription
  • 3594 Views
  • 4 replies
  • 7 likes

Charged when shouldn't have

PlanFree/PremiumCountryNew ZelanadDevicesamsungOperating System(Android My Question or IssueI've been charged for the first month and I should have 3 free months to start with. How do I get a refund and how can I make sure I do get 3 free months?

Visitor

  Plan Free/Premium Country New Zelanad Device samsung Operating System (Android   My Question or Issue I've been charged for the first month and I should have 3 free months to s...

Emilia_8

Community Legend

1229 Views

1 replies

0 likes

Account
  • 1229 Views
  • 1 replies
  • 0 likes

I will be charged?

Hi Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my account with the same email and i want to know if i will ...

Music Fan

Hi  Now 1 month ago i just tried spotify premium for 30 days after 21 days i just canceled it. After when it goes to spotify free i just deleted my account. After 1-2 weeks i just re created my...

Emilia_8

Community Legend

2996 Views

26 replies

0 likes

Account
  • 2996 Views
  • 26 replies
  • 0 likes

Premium Account not being Charged

Plan PremiumCountry Canada DeviceiPhones + Macbooks My Question or IssueWe have a family premium account for several years that we love but yesterday out of curiosity I went to glass throught my account information and came upon noticing the payments...

Visitor

Plan   Premium Country   Canada   Device iPhones + Macbooks   My Question or Issue We have a family premium account for several years that we love but yesterday out of cu...

Jᴀᴄᴋ

Roadie

848 Views

1 replies

0 likes

Account
Premium
  • 848 Views
  • 1 replies
  • 0 likes

Changing email address

Hi, I registered my spotify last time using facebook login. However, my facebook had changed the email address. May i know how can i change the email address on spotify as well since it is linked to the facebook. Thank you =D

Visitor

Hi, I registered my spotify last time using facebook login. However, my facebook had changed the email address. May i know how can i change the email address on spotify as well since it is linked to ...

Jᴀᴄᴋ

Roadie

880 Views

1 replies

0 likes

Account
  • 880 Views
  • 1 replies
  • 0 likes

Login info not working

without changing my login info, my spotify logged me out and said my info was incorrect. i cant figure out which email ive used for this account ive had for years but it won't even send me a forget email option. please help!

Visitor

 without changing my login info, my spotify logged me out and said my info was incorrect. i cant figure out which email ive used for this account ive had for years but it won't even send me a fo...

Jᴀᴄᴋ

Roadie

1184 Views

1 replies

0 likes

Account
Login
Security
  • 1184 Views
  • 1 replies
  • 0 likes

Can´t change the country in my profile

PlanFreeCountrySlovakia/SloveniaDeviceHPOperating SystemWindows 10 My Question or IssueHi.I just moved to Slovenia for 4 months and I´m supposed to change the country so I could keep using Spotify but it won´t let me change the country. (The only opt...

Casual Listener

Plan Free Country Slovakia/Slovenia Device HP Operating System Windows 10   My Question or Issue Hi. I just moved to Slovenia for 4 months and I´m supposed to change the country so I ...

ciernam

Casual Listener

980 Views

2 replies

0 likes

Account
  • 980 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing playlists + strange recently played activity

Plan PremiumCountry: Denmark Device iPhone 8 XROperating System (iOS 10.14.6) My Question or Issue2 Issues here: 1. my recently played activity is incorrect. I have updated passwords through my password app (1password) so the passwords are super stro...

Newbie

Plan Premium Country: Denmark   Device iPhone 8 XR Operating System (iOS 10.14.6)   My Question or Issue 2 Issues here:  1. my recently played activity is incorrect. ...

Petya

Community Legend

1129 Views

1 replies

0 likes

Other
  • 1129 Views
  • 1 replies
  • 0 likes

How do i update my email on a free account

My Question or IssueI have a free account and I cant find anywhere to update my email address linked to the account. I have disconnected the facebook account and still dont have the option to change the email address. My last resort is to close my ac...

Visitor

My Question or Issue I have a free account and I cant find anywhere to update my email address linked to the account.  I have disconnected the facebook account and still dont have the option to...

OneByBoo

Roadie

807 Views

1 replies

0 likes

Account
Free
  • 807 Views
  • 1 replies
  • 0 likes

Issues when trying to connect facebook account.

I recently was going to connect my facebook account to my spotify to get rid of the annoying random number and letter username. Once I connected it the username stayed the same as well as the profile picture.

Regular

I recently was going to connect my facebook account to my spotify to get rid of the annoying random number and letter username. Once I connected it the username stayed the same as well as the profile...

chubbywolf59

Regular

1781 Views

8 replies

0 likes

Account
  • 1781 Views
  • 8 replies
  • 0 likes