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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1798 Views
  • 0 replies
  • 8 likes
  • Security
  • 1798 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 448385 Views
  • 970 replies
  • 108 likes
  • Account
  • 448385 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199538 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199538 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108654 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108654 Views
  • 72 replies
  • 11 likes

Can't log in on android device.

PlanFree/PremiumCountryUK but set up in PeruSamsung tablet.Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to log in a pop up says ' you can only use spotify abroad for 14 days. Update your location using spotif...

  • Casual Listener
  • Plan Free/Premium Country UK but set up in Peru Samsung tablet. Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try to log in a pop up says '...
  • OneByBoo
  • Roadie
  • 3123 Views
  • 3 replies
  • 0 likes
  • Login
  • 3123 Views
  • 3 replies
  • 0 likes

Spotify Family: Going from one plan to another with the same account

PlanSpotify FamilyCountryBelgiumDeviceSamsung Galaxy S7 & DesktopOperating SystemAndroid & Windows 10 My Question or IssueI was using Spotify family with my ex-partner.When we broke up, I moved out of his house and I am now living with my parents, wh...

  • Newbie
  • Plan Spotify Family Country Belgium Device Samsung Galaxy S7 & Desktop Operating System Android & Windows 10   My Question or Issue I was using Spotify family with my ex-partne...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Account disappeared

My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset the password for, but it seems to think that my curr...

  • Newbie
  • My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset t...
  • OneByBoo
  • Roadie
  • 477 Views
  • 1 replies
  • 0 likes
  • Premium
  • 477 Views
  • 1 replies
  • 0 likes

Cannot upload 2700x1200 Header image

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have windows 7, but cannot upload a header image jpg, 2700x1200.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Roadie
  • 832 Views
  • 1 replies
  • 0 likes
  • Account
  • 832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with Facebook

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndriod 7.0 My Question or IssueI recently purchases premium in order to use it on a trip. While on the trip the app kepted acting up so I reinstalled it. Now it will not let me log into my ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Andriod 7.0   My Question or Issue I recently purchases premium in order to use it on a trip. While on the trip the a...
  • Peter
  • Spotify Legend
  • 398 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 398 Views
  • 3 replies
  • 0 likes

Similar Artists Incorrect

Plan - Spotify for ArtistsCountry - Ireland Device - AllOperating System - All My Question or IssueOne of my spotify artists page is completely wrong. It's listing all classical artists, and I am a pop act. I know what sort of music my songs are play...

  • Newbie
  • Plan - Spotify for Artists Country - Ireland   Device - All Operating System - All   My Question or Issue One of my spotify artists page is completely wrong. It's listing all class...
  • Billy-J
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 337 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t login after cancelling Facebook

hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my account. I have my user ID but the reset password link g...

  • Casual Listener
  • hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my accou...
  • Peter
  • Spotify Legend
  • 739 Views
  • 6 replies
  • 0 likes
  • Account
  • 739 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Have forgotten username and password. Have Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 725 Views
  • 4 replies
  • 0 likes
  • Premium
  • 725 Views
  • 4 replies
  • 0 likes

cant log in to my spotify account ever since i moved countries, can anyone help?

I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my country doesnt match the one thats in my spotfiy acc...

  • Visitor
  • I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my c...
  • Robert_W
  • Community Legend
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Cannot Close Account

I have a Premium Spotify Account and originally created my account using Facebook logon. I am trying to disconnect from my Facebook logon, but need to use the same email address. I've found all the articles which tell me that I need to unsubscribe fr...

  • Visitor
  • I have a Premium Spotify Account and originally created my account using Facebook logon.   I am trying to disconnect from my Facebook logon, but need to use the same email address.   I'...
  • Robert_W
  • Community Legend
  • 1499 Views
  • 9 replies
  • 1 likes
  • Account
  • 1499 Views
  • 9 replies
  • 1 likes

My Student ID has been verified but I haven't got premium

Hi,I have applied for student spotify. I have checked with SheerID and they have said that my ID has been approved a couple of fays ago (on the 28/2 and today is 2/3). My bank account said the sum of $7.50 (or whatever it is) is pending but now that ...

  • Newbie
  • Hi, I have applied for student spotify. I have checked with SheerID and they have said that my ID has been approved a couple of fays ago (on the 28/2 and today is 2/3). My bank account said the sum ...
  • OneByBoo
  • Roadie
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Explicit Content block

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way of intergrating a slider rather than an on /off switch for explicit content as...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...
  • OneByBoo
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • Other
  • 314 Views
  • 1 replies
  • 0 likes

My premium randomly canceled with no warning or nothing and not been on the auto-renew date?

I am from the USA, my premium randomly stopped working. My username is notvinayw, please fix ASAP.

  • Casual Listener
  • I am from the USA, my premium randomly stopped working. My username is notvinayw, please fix ASAP.
  • JBayudz
  • Composer
  • 2549 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 2549 Views
  • 5 replies
  • 0 likes

Spotify for Artists - Album mixup - Help

Hey all,Posting because I e-mailed Spotify last Tuesday and haven't gotten a reply yet. Ticket - ref:_00DD0pxIW._5002o28km3c:refIn short, I manage an artist and we took down all the music from the previous distributor, because we decided to work with...

  • Casual Listener
  • Hey all, Posting because I e-mailed Spotify last Tuesday and haven't gotten a reply yet. Ticket - ref:_00DD0pxIW._5002o28km3c:ref In short, I manage an artist and we took down all the music fro...
  • Billy-J
  • Spotify Star
  • 611 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 611 Views
  • 3 replies
  • 0 likes

Says FB account is not Linked, FB shows it is

PlanPremiumCountryNorway Device(iPhone 8, Macbook Air) Hi guys,I really need help, I've read most of the articles.I was recently kicked out from my account from all my devices. I have Premium account (last payment was with my visa on 31.05, checked b...

  • Visitor
  • Plan Premium Country Norway   Device (iPhone 8, Macbook Air)   Hi guys, I really need help, I've read most of the articles. I was recently kicked out from my account from all ...
  • user-removed
  • Not applicable
  • 524 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 524 Views
  • 2 replies
  • 0 likes

My account was hacked about a year ago and my favourites were all deleted, can i recover them?

PlanStudent PremiumCountryScotlandDevice(iPhone 6s, Macbook Pro mid 2015) My Question or IssueWhen my account was hacked about a year ago, I got it recovered quickly and easily, however all of my music had been wiped. I decided to just start again, b...

  • Newbie
  • Plan Student Premium Country Scotland Device (iPhone 6s, Macbook Pro mid 2015)   My Question or Issue When my account was hacked about a year ago, I got it recovered quickly and easily, ...
  • kejt_
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 278 Views
  • 1 replies
  • 0 likes

Last name not appearing--Can't link my Facebook either.

PlanFree until I can get this working.CountryUSADeviceWindows 10 desktop, Samsung Galaxy Android My Question or IssueI know we can't change usernames, so I was trying to create a new account using my Facebook. I tied my FB account to my existing acco...

  • Newbie
  • Plan Free until I can get this working. Country USA Device Windows 10 desktop, Samsung Galaxy Android   My Question or Issue I know we can't change usernames, so I was trying to create a...
  • JBayudz
  • Composer
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 338 Views
  • 1 replies
  • 0 likes

Change Email Address on a Facebook Login Account

Plan - Premium FamilyCountry - USADevice - Samsung Galaxy S3 and Macbook Pro My Question or IssueI created my account many years ago with Facebook Login and an email address from a previous employer. I no longer have access to that email address and ...

  • Newbie
  • Plan - Premium Family Country - USA Device - Samsung Galaxy S3 and Macbook Pro   My Question or Issue I created my account many years ago with Facebook Login and an email address ...
  • JBayudz
  • Composer
  • 566 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 566 Views
  • 1 replies
  • 0 likes

How to un-dislike a song?

PlanPremiumCountryHong KongOperating SystemWindows 10My Question or IssueHi, I've accidentally disliked a song. What should I do? Is there any function to redo this action in Spotify?

  • Newbie
  • Plan Premium Country Hong Kong Operating System Windows 10 My Question or Issue Hi, I've accidentally disliked a song. What should I do? Is there any function to redo this action in Spotify?
  • JBayudz
  • Composer
  • 557 Views
  • 1 replies
  • 0 likes
  • Other
  • 557 Views
  • 1 replies
  • 0 likes

Logged in at former workplace

PlanPremiumCountry US My Question or IssueHi, so somehow, my password got saved to the register ipad at work. I quit my job a month ago and my former co workers are usign my account to play their music in the store. I already changed my password but ...

  • Newbie
  •   Plan Premium Country  US   My Question or Issue Hi, so somehow, my password got saved to the register ipad at work. I quit my job a month ago and my former co workers are usig...
  • Bethany_Dawn
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Security
  • 321 Views
  • 1 replies
  • 0 likes