Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
82999 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
103776 Views
10 replies
3 likes
Can anyone help me please. I've been producing music now for over 6 months. However, I realise I want to focus on my edgy stuff. So I want to put all my dance based tunes under a different band name. Can this be done? And can I manage them both?
Can anyone help me please. I've been producing music now for over 6 months. However, I realise I want to focus on my edgy stuff. So I want to put all my dance based tunes under a diff...
Visitor
2609 Views
2 replies
0 likes
PlanPremiumOriginal CountryGBDestination CountryITDeviceNAOperating SystemNA My Question or IssueI changed my country and payment method from my computer (from GB to IT) but the country is not changing. The system accepted my credit card and I can se...
Plan Premium Original Country GB Destination Country IT Device NA Operating System NA My Question or Issue I changed my country and payment method from my computer (from GB to IT) ...
Composer
698 Views
1 replies
0 likes
hi, im a premium user of spotify. Recently i decided to unlink my facebok account and create an actual account with username. But since I originally created my account via facebook, i now have to reset my password (as told here: https://support.spoti...
hi, im a premium user of spotify. Recently i decided to unlink my facebok account and create an actual account with username. But since I originally created my account via facebook, i now have to res...
Composer
765 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I was just wondering about what happens to my playlists should my account ever be disa...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello,&...
Community Legend
780 Views
2 replies
0 likes
PlanPremiumCountrySwitzerlandDeviceiPhone XOperating SystemiOS 12.4 My Question or IssueSince changing my credit card my username is broken. It shows 11147290417 and the profile image is lost.I would like the account name chdanielmueller.Thank you fo...
Plan Premium Country Switzerland Device iPhone X Operating System iOS 12.4 My Question or Issue Since changing my credit card my username is broken. It shows 11147290417 and the prof...
Community Legend
1159 Views
1 replies
0 likes
case # 15636596 . trying to remove my song off the wrong artist profile and onto the correct one ASAP and no one is responding.
case # 15636596 . trying to remove my song off the wrong artist profile and onto the correct one ASAP and no one is responding.
Community Legend
620 Views
1 replies
0 likes
i emailed spotify for artists. no response. been in touch with spotify facebook and twitter dms. no luck. been in touch with the distributor. no luck . my single was released under the wrong artist - id simply like it removed from that profile and pu...
i emailed spotify for artists. no response. been in touch with spotify facebook and twitter dms. no luck. been in touch with the distributor. no luck . my single was released under the wrong artist -...
Community Legend
1503 Views
1 replies
0 likes
Premium subcription/iphone X/Windows 10 comp My Question or Issue: My premium account was hijacked due to it sharing the same password info of other websites that have been breached. The person who stole my account used a disposable email and I was h...
Premium subcription/iphone X/Windows 10 comp My Question or Issue: My premium account was hijacked due to it sharing the same password info of other websites that have been breached....
Casual Listener
982 Views
4 replies
0 likes
(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi - Id like to change my user name, which requires deleting my user account and starting again - I also have an artist account. Does my artist page / account stay active? Thanks
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi - Id like to change my user name, which requires deleting my user account and starting again - I also have an ar...
Composer
3711 Views
2 replies
0 likes
PlanFreeCountryUKDeviceiPhone 7, HP Chromebook, PC, Web PlayerOperating SystemiOS13, Chrome OS, Windows 10, Google ChromeMy Question or IssuePlaylist sorting by album is not listing correctly on all devices - see comparisons pictures. a = playlist so...
Plan Free Country UK Device iPhone 7, HP Chromebook, PC, Web Player Operating System iOS13, Chrome OS, Windows 10, Google Chrome My Question or Issue Playlist sorting by album is not listing...
Community Legend
970 Views
3 replies
0 likes
PlanPremiumCountryPhilippinesDeviceVivo V15 proOperating SystemAndroid Pie My Question or IssueDoes anyone have a.solution for this problem?
Plan Premium Country Philippines Device Vivo V15 pro Operating System Android Pie My Question or Issue Does anyone have a.solution for this problem?
Spotify Star
981 Views
3 replies
0 likes
Plan PremiumCountry Italy DevicePX,HUAWEIOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy account got hacked, i changed the password but the person still enters into my account
Plan Premium Country Italy Device PX,HUAWEI Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account got hacked, i changed the...
Community Legend
718 Views
1 replies
0 likes
PlanFamily PremiumCountryUSADeviceiPhone 11 Pro MacOperating SystemiOS 13.0 My Question or Issue When I click an artist, for some artists there is a list of albums, when I click the album no songs show up or populate in the album. For other artists, ...
Plan Family Premium Country USA Device iPhone 11 Pro Mac Operating System iOS 13.0 My Question or Issue When I click an artist, for some artists there is a list of al...
Community Legend
996 Views
1 replies
0 likes
Plan : PremiumCountry : BrasilDevice : (PC, samsung A5 2017, Motorola moto g6, samsung M30)Operation System : (Windows 10 and Android 8/9)My IssueI want change my username because my username is alot of random numbers created automatically by faceboo...
Plan : Premium Country : Brasil Device : (PC, samsung A5 2017, Motorola moto g6, samsung M30) Operation System : (Windows 10 and Android 8/9) My Issue I want change my username because my userna...
Composer
648 Views
2 replies
0 likes
My Question or Issue Hello Spotify Community, This Artist Profile contains my own personal music that I created and released through Soul Deep Recordings, Liquid Tones and Instinct Audio.The problem here is that the Artist profile is not me and is an...
My Question or Issue Hello Spotify Community, This Artist Profile contains my own personal music that I created and released through Soul Deep Recordings, Liquid Tones and Instinct ...
Casual Listener
1464 Views
2 replies
0 likes
PlanFree/PremiumCountrySpainDeviceXiaomi Mi9TOperating SystemAndroid 9My Question or IssueWhy my user name is "wzlk2bt8vxhs8zyn7gjoy2u96"? And how can I change it?
Plan Free/Premium Country Spain Device Xiaomi Mi9T Operating System Android 9 My Question or Issue Why my user name is "wzlk2bt8vxhs8zyn7gjoy2u96"? And how can I change it?
Spotify Star
1225 Views
3 replies
0 likes
PlanPremiumCountryFrance My Question or IssueJe souhaite mettre à jour mes coordonnées bancaires mais quand je vais dans mon profil/abonnement, cette option ne m'est pas proposée. une idée ?
Plan Premium Country France My Question or Issue Je souhaite mettre à jour mes coordonnées bancaires mais quand je vais dans mon profil/abonnement, cette option n...
Community Legend
1077 Views
3 replies
0 likes
PlanPremium CountryIndia/USA My Question or IssueI moved to the US and changed my billing method to a US card but I'm still unable to change the country on my account so artists/albums are unavailable because of Indian Spotify licensing. Premium is p...
Plan Premium Country India/USA My Question or Issue I moved to the US and changed my billing method to a US card but I'm still unable to change the country on my account so artis...
Regular
667 Views
2 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceMacbook Pro 2012, Dell Latitude 7480,Operating SystemOS 10.10, Windows 10 My Question or IssueI am unable to follow these instructions: https://support.spotify.com/uk/account_payment_help/account_help/i-want-to-u...
Plan Premium Country United Kingdom Device Macbook Pro 2012, Dell Latitude 7480, Operating System OS 10.10, Windows 10 My Question or Issue I am unable to follow these instruct...
Regular
1613 Views
10 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
1295 Views
2 replies
0 likes
