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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173403 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173403 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11421 Views
  • 6 replies
  • 11 likes
  • Security
  • 11421 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516351 Views
  • 986 replies
  • 113 likes
  • Account
  • 516351 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126076 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126076 Views
  • 74 replies
  • 12 likes

Hacked

PlanPremiumCountryNorwayDeviceSamsung Galaxy 9Operating SystemAndroid Oreo, Windows 10 My Question or IssueI have been hacked, I get to log onto the account but the account itself is been taken over by a random username and country code CZ. For someo...

  • Visitor
  • Plan Premium Country Norway Device Samsung Galaxy 9 Operating System Android Oreo, Windows 10   My Question or Issue I have been hacked, I get to log onto the account but the acco...
  • Loxer
  • Community Legend
  • 978 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 978 Views
  • 1 replies
  • 0 likes

Someone is using my spotify account

Plan - PremiumCountry - Philippines Device - iPhone 7, Macbook Pro early 2013Operating System - iOS 10, MACOS Mojave My Issue:Hi, for the past few months I noticed weird playlists keep showing up on my account. These are arab playlist that I never li...

  • Visitor
  • Plan - Premium Country - Philippines   Device - iPhone 7,  Macbook Pro early 2013 Operating System - iOS 10, MACOS Mojave   My Issue: Hi, for the past few months I not...
  • SehirMerkezi
  • Casual Listener
  • 906 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Other
    Security
  • 906 Views
  • 4 replies
  • 1 likes

getting followers

i need followers so i could try to make passive income online, i have some playlists you can listen to and i can also listen to yours. i want to be able to follow Spotify accounts and also have others follow mine as well. Thanks

  • Casual Listener
  • i need followers so i could try to make passive income online, i have some playlists you can listen to and i can also listen to yours. i want to be able to follow Spotify accounts and also have other...
  • Rene01
  • Community Legend
  • 786 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
  • 786 Views
  • 4 replies
  • 0 likes

Someone using my account!

PlanFreeCountryUSA DeviceLenovo YogaOperating SystemLaptop My Question or IssueSomeone has been using my account. I have logged out all devices, removed all offline devices, and changed my password, but there is music in my recently listened again th...

  • Visitor
  • Plan Free Country USA   Device Lenovo Yoga Operating System Laptop   My Question or Issue Someone has been using my account. I have logged out all devices, removed all offline de...
  • Jose_M
  • Spotify Star
  • 625 Views
  • 1 replies
  • 0 likes
  • Account
  • 625 Views
  • 1 replies
  • 0 likes

Tried EVERYTHING, Android App will not login with absolutely verified correct info.

A month or so back I got a new phone, and I have never been able to login to my Spotify account on it despite multiple uninstalls, cache clearing, resetting my password, attempting to log in with Facebook, attempting to login with special device user...

  • Casual Listener
  • A month or so back I got a new phone, and I have never been able to login to my Spotify account on it despite multiple uninstalls, cache clearing, resetting my password, attempting to log in with Fac...
  • Cyanblue
  • Newbie
  • 1248 Views
  • 5 replies
  • 1 likes
  • Login
  • 1248 Views
  • 5 replies
  • 1 likes

Solved!! Text message scam

Hi, I just received a SMS message from "Spotify" about a suspicious action linked to my phone number and they asked me to click on a link or they will suspend my account?!Is it fake ? Thank you, Sam

  • Casual Listener
  • Hi, I just received a SMS message from "Spotify" about a suspicious action linked to my phone number and they asked me to click on a link or they will suspend my account?! Is it fake ?   Than...
  • mrrobineau89
  • Casual Listener
  • 11912 Views
  • 3 replies
  • 0 likes
  • Account
  • 11912 Views
  • 3 replies
  • 0 likes

COBRO EN DOLARES

OBTUVE EL PLAN PREMIUM, A 28.90 SOLES COMO INDICA EN SU PUBLICIDAD, PERO ME ESTÁN COBRANDO EN DÓLARES, Y QUIERO QUE ME COBREN EN MI MONEDA LOCAL QUE ES EN SOLES. PlanPremiumCountryPeru

  • Visitor
  • OBTUVE EL PLAN PREMIUM, A 28.90 SOLES COMO INDICA EN SU PUBLICIDAD, PERO ME ESTÁN COBRANDO EN DÓLARES, Y QUIERO QUE ME COBREN EN MI MONEDA LOCAL QUE ES EN SOLES.       Plan Premiu...
  • donbergaaas
  • Composer
  • 962 Views
  • 2 replies
  • 0 likes
  • Account
  • 962 Views
  • 2 replies
  • 0 likes

Two accounts?

Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it. This morning I could not remember my password or remember if I had signed up with Faceb...

  • Visitor
  • Hello, after many years of living off of the free account and using Spotify only rarely, I signed up for the free trial of Premium about a month ago and loved it.  This morning I could not remem...
  • Brunelicia
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Account
  • 355 Views
  • 1 replies
  • 0 likes

Solved!! Linking to facebook & unable to find friends

Hello,years back I had a facebook account with the same email I have today. I think I already linked my spotify to facebook back then, and I'm trying to do it again, but my username stays a number and not my facebook account, and as a a sideeffect, I...

  • Casual Listener
  • Hello, years back I had a facebook account with the same email I have today.  I think I already linked my spotify to facebook back then, and I'm trying to do it again, but my username stays a n...
  • Rene01
  • Community Legend
  • 600 Views
  • 3 replies
  • 0 likes
  • Account
  • 600 Views
  • 3 replies
  • 0 likes

Songs and playlists lost--replaced by new songs and playlists

Hello, Today I logged into Spotify to find that my playlists were all deleted (including My Discover Weekly) and replaced with playlists I did not create (containing songs I don't listen to). I checked my "Songs" folder and noticed that many new song...

  • Newbie
  • Hello,   Today I logged into Spotify to find that my playlists were all deleted (including My Discover Weekly) and replaced with playlists I did not create (containing songs I don't listen to)...
  • OneByBoo
  • Roadie
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Cuando busco mi usuario desde otra cuenta no aparece

PlanFreeCountryColombia My Question or IssueCree un nuevo usuario de Spotify y al buscarlo desde otra cuenta la plataforma me dice que no encuentra ningún resultado. ¿Porqué ocurre esto?

  • Visitor
  • Plan Free Country Colombia   My Question or Issue Cree un nuevo usuario de Spotify y al buscarlo desde otra cuenta la plataforma me dice que no encuentra ningún resultado. ¿Porqué ocurre e...
  • Luan
  • Spotify Star
  • 781 Views
  • 1 replies
  • 0 likes
  • Account
  • 781 Views
  • 1 replies
  • 0 likes

Solved!! Registering Spotify Premium with Spark

My spark plan has changed, but still has Spotify Premium. I go to Register. Enter my mobile number, and cant get any further than this message: 'Looks like you've already got Spotify on this number. Want to try another number instead?' Any help would...

  • Visitor
  • My spark plan has changed, but still has Spotify Premium.  I go to Register. Enter my mobile number,  and cant get any further than this message:   'Looks like you've already got Sp...
  • Luan
  • Spotify Star
  • 3274 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 3274 Views
  • 7 replies
  • 0 likes

'New Releases' in the genre Country never update

PlanPremiumCountryUK Wasn't too sure of the correct topic for this post so please advise if it would be better suited elsewhere. The issue is as follows: going to, Browse - Genres & Moods - Country, brings up the genre page with playlists and what ar...

  • Visitor
  • Plan Premium Country UK   Wasn't too sure of the correct topic for this post so please advise if it would be better suited elsewhere.    The issue is as follows: going to, Brows...
  • user-removed
  • Not applicable
  • 744 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 744 Views
  • 2 replies
  • 0 likes

Moods artists page missing music

Hi guys... I’ve just noticed that Moods and Nightingale Dime Ep isn’t synced to Moods artists page. See both below if they could be synchronised it would be great for listeners https://open.spotify.com/artist/14uVJsPC4DByeuD0cq36ez?si=sZn4CV1xRlW4EKx...

  • Newbie
  • Hi guys... I’ve just noticed that Moods and Nightingale Dime Ep isn’t synced to Moods artists page. See both below if they could be synchronised it would be great for listeners     https:...
  • OneByBoo
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Solved!! Can't reset password

I'm attempting to unlink my Facebook account from my Spotify account. I followed these steps and saw that I needed to reset my password for the email. When I follow the password reset process, I receive a reset link in my email and sent to the reset ...

  • Casual Listener
  • I'm attempting to unlink my Facebook account from my Spotify account. I followed these steps and saw that I needed to reset my password for the email. When I follow the password reset process, I...
  • Luan
  • Spotify Star
  • 1316 Views
  • 3 replies
  • 0 likes
  • Account
  • 1316 Views
  • 3 replies
  • 0 likes

Solved!! Next song "In queue" disappears (Read below)

PlanPremiumDeviceiPhone 8Operating SystemiOS 12.4 My Question or IssueI hope you can see it on the video I attached, that whenever I add a song to the Queue, it disappears. I can't move it, I can't remove it. This has been going on for about 2 months...

  • Regular
  • Plan Premium Device iPhone 8 Operating System iOS 12.4   My Question or Issue I hope you can see it on the video I attached, that whenever I add a song to the Queue, it disappears. I can...
  • stratofortress2
  • Regular
  • 11517 Views
  • 8 replies
  • 0 likes
  • Other
    Premium
  • 11517 Views
  • 8 replies
  • 0 likes

Changing song metadata

My Question or IssueI uploaded a song through Distrokid onto spotify. I only realized now that it also put my whole full name on it, not just my artist name. How can I change that? Thank you,Richard

  • Casual Listener
  • My Question or Issue I uploaded a song through Distrokid onto spotify. I only realized now that it also put my whole full name on it, not just my artist name. How can I change that?   Thank y...
  • NordicDunn
  • Casual Listener
  • 5847 Views
  • 6 replies
  • 0 likes
  • Other
  • 5847 Views
  • 6 replies
  • 0 likes

Can't upload playlist to playlist exchange

HI! I can't seem to upload a playlist to the playlist exchange despite me uploading the URL direct from Spotify and it also show the playlist underneath. Can anyone help?

  • Music Fan
  • HI!  I can't seem to upload a playlist to the playlist exchange despite me uploading the URL direct from Spotify and it also show the playlist underneath.  Can anyone help?
  • Rene01
  • Community Legend
  • 1120 Views
  • 10 replies
  • 0 likes
  • Other
  • 1120 Views
  • 10 replies
  • 0 likes

Bring Back Personal Top Lists

so today when i clicked the spotify app it had me logged out first time it done this. then when i logged in i clicked library and both my play list were gone and replaced with songs i dont listen too and a bunch of BTS stuff..what gives here?

  • Newbie
  • so today when i clicked the spotify app it had me logged out first time it done this. then when i logged in i clicked library and both my play list were gone and replaced with songs i dont listen too...
  • Jose_M
  • Spotify Star
  • 1553 Views
  • 1 replies
  • 0 likes
  • 1553 Views
  • 1 replies
  • 0 likes

My credit card was replaced when I pay for subscripton as a gift

PlanPremiumCountryCanadaDeviceAndroidOperating My Question or IssueI gave spotify as a gift and I need to replace the credit card information without the account email because I don't have it. I do have the 10 digit account that shows up on the credi...

  • Visitor
  • Plan Premium Country Canada Device Android Operating    My Question or Issue I gave spotify as a gift and I need to replace the credit card information without the account email be...
  • Billy-J
  • Spotify Star
  • 466 Views
  • 2 replies
  • 0 likes
  • Premium
  • 466 Views
  • 2 replies
  • 0 likes