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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2743 Views
  • 0 replies
  • 8 likes
  • Security
  • 2743 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454733 Views
  • 973 replies
  • 109 likes
  • Account
  • 454733 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201523 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201523 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109992 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109992 Views
  • 72 replies
  • 12 likes

I don't know what email my account is registered under

About a week ago now I was logged out of my Spotify account, and I've been unable to log back in. I'm greeted with a Error: 3 message, and then I'm asked to give my email so I can get a password reset. However, it seems the email I thought I had used...

  • Visitor
  •   About a week ago now I was logged out of my Spotify account, and I've been unable to log back in. I'm greeted with a Error: 3 message, and then I'm asked to give my email so I can get a passw...
  • OneByBoo
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 420 Views
  • 1 replies
  • 0 likes

family subscription new phone missing all my playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find shuffle button

can't find shuffle button in playlist, I'm new to spotify and using android from india.

Screenshot_2019-06-04-17-40-35-17.png
  • Newbie
  • can't find shuffle button in playlist, I'm new to spotify and using android from india.   
  • Peter
  • Spotify Legend
  • 1120 Views
  • 2 replies
  • 0 likes
  • Account
  • 1120 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not Logging in due to Smart Lock

PlanPremiumCountryUSDeviceNexus 6POperating SystemAndroid (Not sure which one) My Question or IssueSo I had an issue earlier where when I was playing music it would take me to different songs, and I would notice that it would be playing it on a diffe...

  • Newbie
  • Plan Premium Country US Device Nexus 6P Operating System Android (Not sure which one)       My Question or Issue So I had an issue earlier where when I was playing music it...
  • Peter
  • Spotify Legend
  • 8754 Views
  • 2 replies
  • 0 likes
  • Login
  • 8754 Views
  • 2 replies
  • 0 likes

Deleting Facebook account without losing Spotify account

I am planning on deleting my Facebook account. However, I created my Spotify account with my Facebook account. Is there any possibility on deleting my Facebook account (hence, remove the connection with Spotify) without losing all my music and playli...

  • Casual Listener
  • I am planning on deleting my Facebook account. However, I created my Spotify account with my Facebook account. Is there any possibility on deleting my Facebook account (hence, remove the connection w...
  • Bethany_Dawn
  • Community Legend
  • 667 Views
  • 3 replies
  • 0 likes
  • Account
  • 667 Views
  • 3 replies
  • 0 likes

New email on Facebook

I am planning on deleting one of my email accounts that I never use, the problem is that it is connected to my Facebook and through that Spotify (I created an account through Facebook).I already changed my email on Facebook but I cannot do it on Spot...

  • Casual Listener
  • I am planning on deleting one of my email accounts that I never use, the problem is that it is connected to my Facebook and through that Spotify (I created an account through Facebook). I already ch...
  • OneByBoo
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Unable to log into premium account

I am unable to log into my premium account because the email on my file is unaccessible, I am not connected to facebook and my username/password isn't working. I do have my credit card information. How do I cancel account? I am currently on a differe...

  • Visitor
  • I am unable to log into my premium account because the email on my file is unaccessible, I am not connected to facebook and my username/password isn't working. I do have my credit card information. H...
  • OneByBoo
  • Roadie
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
  • 463 Views
  • 1 replies
  • 0 likes

Cant connect to social, alrdy tried different solutions

PlanPremiumCountry: US Operating SystemWindows 10 My Question or Issue: So my name on Spotify is my username which is random letters and numbers. I want to change it and the only solution is to connect to my Facebook. However, my settings look like t...

Screenshot_4.jpg
  • Visitor
  • Plan Premium Country: US   Operating System Windows 10   My Question or Issue:   So my name on Spotify is my username which is random letters and numbers. I want to change it ...
  • OneByBoo
  • Roadie
  • 357 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 357 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account seems lost

Hi, today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“i had to agree the new terms of privacy and so on.After Doing so, my account got lost. I could not log in. After resetting my password my acc...

  • Visitor
  • Hi,   today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“ i had to agree the new terms of privacy and so on. After Doing so, my account ...
  • Guido
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Password/No Email

I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any attempt to get the password reset through my email has not w...

  • Casual Listener
  • I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any...
  • Katerina
  • Spotify Legend
  • 1008 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 1008 Views
  • 6 replies
  • 0 likes

Can't log in on android device.

PlanFree/PremiumCountryUK but set up in PeruSamsung tablet.Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to log in a pop up says ' you can only use spotify abroad for 14 days. Update your location using spotif...

  • Casual Listener
  • Plan Free/Premium Country UK but set up in Peru Samsung tablet. Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try to log in a pop up says '...
  • OneByBoo
  • Roadie
  • 3123 Views
  • 3 replies
  • 0 likes
  • Login
  • 3123 Views
  • 3 replies
  • 0 likes

Spotify Family: Going from one plan to another with the same account

PlanSpotify FamilyCountryBelgiumDeviceSamsung Galaxy S7 & DesktopOperating SystemAndroid & Windows 10 My Question or IssueI was using Spotify family with my ex-partner.When we broke up, I moved out of his house and I am now living with my parents, wh...

  • Newbie
  • Plan Spotify Family Country Belgium Device Samsung Galaxy S7 & Desktop Operating System Android & Windows 10   My Question or Issue I was using Spotify family with my ex-partne...
  • OneByBoo
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Account disappeared

My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset the password for, but it seems to think that my curr...

  • Newbie
  • My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset t...
  • OneByBoo
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • Premium
  • 480 Views
  • 1 replies
  • 0 likes

Cannot upload 2700x1200 Header image

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have windows 7, but cannot upload a header image jpg, 2700x1200.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Roadie
  • 834 Views
  • 1 replies
  • 0 likes
  • Account
  • 834 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with Facebook

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndriod 7.0 My Question or IssueI recently purchases premium in order to use it on a trip. While on the trip the app kepted acting up so I reinstalled it. Now it will not let me log into my ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Andriod 7.0   My Question or Issue I recently purchases premium in order to use it on a trip. While on the trip the a...
  • Peter
  • Spotify Legend
  • 398 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 398 Views
  • 3 replies
  • 0 likes

Similar Artists Incorrect

Plan - Spotify for ArtistsCountry - Ireland Device - AllOperating System - All My Question or IssueOne of my spotify artists page is completely wrong. It's listing all classical artists, and I am a pop act. I know what sort of music my songs are play...

  • Newbie
  • Plan - Spotify for Artists Country - Ireland   Device - All Operating System - All   My Question or Issue One of my spotify artists page is completely wrong. It's listing all class...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t login after cancelling Facebook

hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my account. I have my user ID but the reset password link g...

  • Casual Listener
  • hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my accou...
  • Peter
  • Spotify Legend
  • 741 Views
  • 6 replies
  • 0 likes
  • Account
  • 741 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Have forgotten username and password. Have Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 728 Views
  • 4 replies
  • 0 likes
  • Premium
  • 728 Views
  • 4 replies
  • 0 likes

cant log in to my spotify account ever since i moved countries, can anyone help?

I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my country doesnt match the one thats in my spotfiy acc...

  • Visitor
  • I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my c...
  • Robert_W
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Cannot Close Account

I have a Premium Spotify Account and originally created my account using Facebook logon. I am trying to disconnect from my Facebook logon, but need to use the same email address. I've found all the articles which tell me that I need to unsubscribe fr...

  • Visitor
  • I have a Premium Spotify Account and originally created my account using Facebook logon.   I am trying to disconnect from my Facebook logon, but need to use the same email address.   I'...
  • Robert_W
  • Community Legend
  • 1504 Views
  • 9 replies
  • 1 likes
  • Account
  • 1504 Views
  • 9 replies
  • 1 likes