Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421151 Views
  • 965 replies
  • 108 likes
  • Account
  • 421151 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186400 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186400 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103434 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103434 Views
  • 69 replies
  • 10 likes

Web Player won't work

PlanPremiumCountryUKOperating SystemWindows 10 My Question or IssueSo basically web player doesn't work at all. I try to log in with facebook and it just takes me to a page that states ''An error occurred Something went wrong. Try reloading the page....

  • Newbie
  • Plan Premium Country UK Operating System Windows 10   My Question or Issue So basically web player doesn't work at all. I try to log in with facebook and it just takes me to a page that ...
  • Billy-J
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 456 Views
  • 1 replies
  • 0 likes

Solved!! Invasão de conta

Bom, tem dois dias que alguém tem acessado minha conta, eh um usuário gringo, eu já troquei de senha e continua acessando, ele excluiu TODAS minhas playlist e o Spotify tem uma inacessível plataforma de ajuda para casos como este. e agora?

  • Newbie
  • Bom, tem dois dias que alguém tem acessado minha conta, eh um usuário gringo, eu já troquei de senha e continua acessando, ele excluiu TODAS minhas playlist e o Spotify tem uma inacessível plataforma...
  • Luan
  • Spotify Star
  • 583 Views
  • 1 replies
  • 0 likes
  • Security
  • 583 Views
  • 1 replies
  • 0 likes

Solved!! Problem with a Sonos sound system

Hi people, i got a quit annoying problem.I connected my account one day on a Sonos speaker where i was working for, and now they keep stopping my music when i'm listenning some, and changing my discoveries. I tried to reset all the devices i was logg...

  • Casual Listener
  • Hi people, i got a quit annoying problem. I connected my account one day on a Sonos speaker where i was working for, and now they keep stopping my music when i'm listenning some, and changing my dis...
  • Jeanbaleyun
  • Casual Listener
  • 3565 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Security
  • 3565 Views
  • 2 replies
  • 0 likes

I have access to someone else's account

Spoiler (Highlight to read)Reset the wrong accountReset the wrong accountMy Question or IssueSo I was trying to make updates to my account that a friend had created for me. I was being charged for Premium. I tried looking up my username/email that wa...

  • Casual Listener
  • Reset the wrong account My Question or Issue So I was trying to make updates to my account that a friend had created for me. I was being charged for Premium. I tried looking up my username/email th...
  • unimpresseduser
  • Casual Listener
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
  • 474 Views
  • 1 replies
  • 0 likes

Media keys

PlanPremiumCountryGermany Operating System( Windows 10) My Question or IssueHello,Recently i had a lot of issues with my media keys. They are working, but what annoys me that they prioritize youtube or any other chrome tab before spotify. So I have t...

  • Newbie
  • Plan Premium Country Germany   Operating System ( Windows 10)   My Question or Issue Hello, Recently i had a lot of issues with my media keys. They are working, but what annoys me...
  • Jᴀᴄᴋ
  • Roadie
  • 1612 Views
  • 2 replies
  • 0 likes
  • Account
  • 1612 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify doesn't work on my Android Xioami Mi A1

Greetings, My info:Plan: PremiumCountry: Peru (right now i'm outside the country) Device: Xiaomi Mi A2Operating System: Android Pie (Android One) My Spotify is not working on my phone as before, I made the payment for another month of premium subscri...

  • Regular
  • Greetings,   My info: Plan: Premium Country: Peru (right now i'm outside the country)  Device: Xiaomi Mi A2 Operating System: Android Pie (Android One)   My Spot...
  • simon9864
  • Regular
  • 2108 Views
  • 8 replies
  • 0 likes
  • Login
    Other
    Premium
  • 2108 Views
  • 8 replies
  • 0 likes

E-Mail bei "Registration" vergeben aber unbekannt bei "Passwort zurücksetzen"

Liebe Community, beim Versuch meine persönliche E-Mail beim Registrieren einzutragen erscheint die Meldung "Diese E-Mail-Adresse wird bereits benutzt". Der Versuch den Link "Passwort zurücksetzen" zu nutzen scheitert, da hier die Meldung "Benutzernam...

  • Newbie
  • Liebe Community,   beim Versuch meine persönliche E-Mail beim Registrieren einzutragen erscheint die Meldung "Diese E-Mail-Adresse wird bereits benutzt". Der Versuch den Link "Passwort zurücks...
  • Billy-J
  • Spotify Star
  • 2906 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 2906 Views
  • 1 replies
  • 0 likes

Account name change, since it's ridiculous that it's not possible

PlanPremiumCountryThe NetherlandsDeviceWindows PCOperating SystemWindows 10 My Question or IssueI once made an account via Facebook. Because of the playlists and use of e-mailadres, I can't (and won't) make a new account. I also control the Premium f...

  • Casual Listener
  •   Plan Premium Country The Netherlands Device Windows PC Operating System Windows 10   My Question or Issue I once made an account via Facebook. Because of the playlists and use ...
  • GinodiClarissio
  • Casual Listener
  • 451 Views
  • 2 replies
  • 2 likes
  • Account
  • 451 Views
  • 2 replies
  • 2 likes

Very suspicious activity on my spotify

PlanFreeCountryPolandDevicePCOperating SystemWindows 7 My Question or IssueHello. I noticed very strange activity on my Spotify, it started a day ago.What happened? Well obviously I was listening to my favourite playlist and then suddenly, music stop...

  • Casual Listener
  • Plan Free Country Poland Device PC Operating System Windows 7   My Question or Issue Hello. I noticed very strange activity on my Spotify, it started a day ago. What happened? Well ob...
  • 1maxster1
  • Casual Listener
  • 5604 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 5604 Views
  • 4 replies
  • 0 likes

Can't log in on mobile - "you are offline"

PlanPremiumCountryNethelandsDeviceMotorola G5sOperating SystemAndroidMy Question or Issue Hey party people, I've been on a vacation to Poland+Czech Republic for the past week and when I tried to log into spotify on the way home, I couldn't log in, an...

  • Regular
  • Plan Premium Country Nethelands Device Motorola G5s Operating System Android My Question or Issue   Hey party people,   I've been on a vacation to Poland+Czech Republic for the ...
  • carferrom
  • Regular
  • 500 Views
  • 4 replies
  • 0 likes
  • Login
  • 500 Views
  • 4 replies
  • 0 likes

Can't view Release Notes?

I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it says access denied for each of the links.You do not ...

  • Newbie
  • I've been wanting to view the release notes for updates that you guys put out. I finally decided to search here for them. I found a post by Per that links to all patch notes for each system, but it s...
  • Jᴀᴄᴋ
  • Roadie
  • 330 Views
  • 2 replies
  • 0 likes
  • Account
  • 330 Views
  • 2 replies
  • 0 likes

Facebook account

PlanPremiumCountryCosta Rica DeviceSamsung Galaxy J7 PrimeOperating Android My Question or IssueWhen I started using Spotify, I logged in using my Facebook account, then I became premium and everything was fantastic. Few weeks ago something went wron...

  • Casual Listener
  • Plan Premium Country Costa Rica  Device Samsung Galaxy J7 Prime Operating  Android    My Question or Issue When I started using Spotify, I logged in using my Facebook ac...
  • Bittencourt
  • Spotify Star
  • 297 Views
  • 5 replies
  • 0 likes
  • Account
  • 297 Views
  • 5 replies
  • 0 likes

About Google mini for free

PlanWas FreeNow PremiereCountryCanada My Question or IssueWhen the time you guys are giving free google mini, I'm still in my first month for free so I can't go apply for it. I was told that I have to wait until I pay for the first month then I can r...

  • Casual Listener
  • Plan Was Free Now Premiere Country Canada   My Question or Issue When the time you guys are giving free google mini, I'm still in my first month for free so I can't go apply for it. I was...
  • Zekaze
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • Other
  • 407 Views
  • 2 replies
  • 0 likes

İ cant login to my account

İ have premium accound its id is Evrenpehlivann but i cant reach it, i dont know its e-mail and i tried to use Evrenpehlivann id its answering there is no account like that. Can anyone help me?

  • Newbie
  • İ have premium accound its id is Evrenpehlivann but i cant reach it, i dont know its e-mail and i tried to use Evrenpehlivann id its answering there is no account like that. Can anyone help me?
  • Jᴀᴄᴋ
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 327 Views
  • 1 replies
  • 0 likes

Didn't receive email for the Google Mini

PlanPremiumCountryCanada My Question or IssueI signed up for Premium during the promotion. The page said I would recieve an email for redemption, which I did not. The email I had on the account was inactive, which has now been corrected. Is it possib...

  • Casual Listener
  •   Plan Premium Country Canada   My Question or Issue I signed up for Premium during the promotion. The page said I would recieve an email for redemption, which I did not. The email I...
  • Prairiefyre
  • Casual Listener
  • 1191 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 1191 Views
  • 4 replies
  • 0 likes

podcasts dont start playing correctly in app and pc program

PlanFreeCountryEstoniaDevicePC ( latest version of spotify and windows ), Pocophone F1 ( with latest avaliable android ) Operating System My Question or IssueWhen i press play the podcasts dont start, same issue on both systems. reinstalled spotify, ...

  • Regular
  • Plan Free Country Estonia Device PC ( latest version of spotify and windows ), Pocophone F1 ( with latest avaliable android )  Operating System     My Question or Issue When ...
  • Ispert
  • Regular
  • 862 Views
  • 5 replies
  • 0 likes
  • Account
  • 862 Views
  • 5 replies
  • 0 likes

Can't login via facebook

PlanPremiumCountryDenmarkDeviceHuawei p20 lite and Windows 10 PCOperating SystemAndroid and Windows 10 My Question or IssueWhenever I try to log in to Spotify with my facebook account, I get a "This page isn't working" error on my PC and a "Something...

  • Casual Listener
  • Plan Premium Country Denmark Device Huawei p20 lite and Windows 10 PC Operating System Android and Windows 10   My Question or Issue Whenever I try to log in to Spotify with my faceboo...
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 313 Views
  • 3 replies
  • 0 likes

Google Home Issues

I am on a premium plan and ordered the google home mini. I filled out the necessary information but did not receive a tracking number. Google is unable to provide any support or help and suggested I reach out to Spotify. When I click the link to re-o...

  • Newbie
  • I am on a premium plan and ordered the google home mini. I filled out the necessary information but did not receive a tracking number.    Google is unable to provide any support or help a...
  • Billy-J
  • Spotify Star
  • 622 Views
  • 1 replies
  • 0 likes
  • Account
  • 622 Views
  • 1 replies
  • 0 likes

Can't log into my account

Plan - FreeNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried to log in to spotify from my laptops app but it says that either my username or p...

  • Newbie
  • Plan - Free Netherlands   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I hav...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 571 Views
  • 1 replies
  • 0 likes

Cant' remember my username

I logged out of my account and i cant remember wich email or username was.I need to cancel my 30 day free premium before it starts counting on my credit card.

  • Casual Listener
  • I logged out of my account and i cant remember wich email or username was. I need to cancel my 30 day free premium before it starts counting on my credit card.  
  • Jᴀᴄᴋ
  • Roadie
  • 631 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 631 Views
  • 4 replies
  • 1 likes