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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1408 Views
  • 0 replies
  • 7 likes
  • Security
  • 1408 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 444832 Views
  • 970 replies
  • 108 likes
  • Account
  • 444832 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198529 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198529 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 107998 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 107998 Views
  • 70 replies
  • 11 likes

Android Update - Logging issue - uninstall - Unsync playlist

Plan :Premium Country :France Device :LG G6 Operating SystemAndroid 8.0 My Issue : Hi Folks, It's about 1 month I've been experciencing serious problems of logging in each time I update Spotify under Android.After updating, I try to run Spotify but i...

  • Newbie
  • Plan : Premium   Country  : France   Device : LG G6    Operating System Android 8.0   My Issue :   Hi Folks,    It's about 1 month I've be...
  • JBayudz
  • Composer
  • 857 Views
  • 2 replies
  • 1 likes
  • Login
  • 857 Views
  • 2 replies
  • 1 likes

Solved!! Cant login to old account

PlanFreeCountryMalaysiaDeviceHuawei Nova 2i My Question or Issuei've made a free account last year around june or july and i didnt really use it. Recently i tried logging in to that account again and it tells me that my email is "not associated with ...

  • Newbie
  • Plan Free Country Malaysia Device Huawei Nova 2i   My Question or Issue i've made a free account last year around june or july and i didnt really use it. Recently i tried logging in to t...
  • Jose_M
  • Spotify Star
  • 1030 Views
  • 1 replies
  • 1 likes
  • Account
    Free
    Login
  • 1030 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My account was hacked!

Premium account Taiwanese user Device (Nokia 8.1) Operating System (Android) My Question or Issue I changed my password few weeks ago since I found that there are some strang songs(which I have naver listened yo) in my playlist. But I had no clue whe...

  • Casual Listener
  • ...ome strang songs(which I have naver listened yo) in my playlist. But I had no clue whether my accont was hacked or not. Then, I just found that my account name and previous password can be found to the public...
  • JBayudz
  • Composer
  • 4683 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Security
  • 4683 Views
  • 9 replies
  • 0 likes

Solved!! Data Requests

Is there a limit on how many times I can request my data via privacy settings? I want to track my listening and it appears this is the only way I can get a record of tracks listened to over a period of time. Thanks.

  • Casual Listener
  • Is there a limit on how many times I can request my data via privacy settings?   I want to track my listening and it appears this is the only way I can get a record of tracks listened to over ...
  • Billy-J
  • Spotify Star
  • 6581 Views
  • 3 replies
  • 1 likes
  • Account
  • 6581 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution E-mail phishing

Plan Free Country Brazil Device Samsung Galaxy S7 Operating System Windows 7 My Question or Issue Today I got an e-mail which appeared to be true, telling me to update my password due to suspicious activity. I'll attach the e-mail and paste the link ...

  • Casual Listener
  • Plan Free Country Brazil Device Samsung Galaxy S7 Operating System Windows 7   My Question or Issue   Today I got an e-mail which appeared to be true, telling me to up...
  • soldade
  • Casual Listener
  • 22163 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 22163 Views
  • 7 replies
  • 0 likes

Solved!! Facebook-linked profile showing as numbers

I have a Spotify Premium account linked to my Facebook account. When I log in on the Windows client, my profile is showing as a numbered username, rather than linking my name and profile picture from Facebook. Based on posts I've seen about other peo...

  • Visitor
  • I have a Spotify Premium account linked to my Facebook account. When I log in on the Windows client, my profile is showing as a numbered username, rather than linking my name and profile picture from...
  • OneByBoo
  • Roadie
  • 1011 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1011 Views
  • 3 replies
  • 0 likes

Solved!! Spotify cannot verify my mail, cannot give me new password, there is a loop here

PlanI use Family Share PlanCountryTurkeyDevicePC - LG K10Operating SystemWindows 10 & Android My Question or IssueIn time, I created my spotify account with Facebook profile. But I deleted my facebook profile yesterday. Today, I wanted to login spoti...

  • Visitor
  • Plan I use Family Share Plan Country Turkey Device PC - LG K10 Operating System Windows 10 & Android   My Question or Issue In time, I created my spotify account with Facebook prof...
  • JBayudz
  • Composer
  • 2376 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 2376 Views
  • 5 replies
  • 0 likes

Logged into my account today, all my playlists were gone and replaced by Turkish music

PlanFree/PremiumCountryCanadaDeviceComputerOperating SystemWindows 10 My Question or Issue Logged into spotify today, all my playlists were wiped. Instead I found turkish playlists filled with turklist music. I was still able to find and save two of ...

  • Casual Listener
  • Plan Free/Premium Country Canada Device Computer Operating System Windows 10   My Question or Issue   Logged into spotify today, all my playlists were wiped. Instead I found turk...
  • Jᴀᴄᴋ
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
  • 519 Views
  • 1 replies
  • 0 likes

Somebody hacked Spotify!!

PlanPremiumCountryPolandIm using only Android Devices and Windows.My Question or IssueFrom between march and aprill someone hacked into my account and constantly listening to Italian Rap from iPhone dewice. I know that u have problems with security, ...

  • Casual Listener
  • Plan Premium Country Poland Im using only Android Devices and Windows. My Question or Issue From between march and aprill someone hacked into my account and constantly listening to Italian Rap ...
  • JBayudz
  • Composer
  • 785 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 785 Views
  • 3 replies
  • 0 likes

Cancel credit card to stop charging me

PlanPremiumCountryHong KongDeviceiPhone XOperating SystemiOS 12.3 My Question or IssueThis is my newly created account since my previous account was automatically logged out during IOS update and I couldn't get back my previous account (I have tried ...

  • Visitor
  • Plan Premium Country Hong Kong Device iPhone X Operating System iOS 12.3   My Question or Issue This is my newly created account since my previous account was automatically logged out ...
  • JBayudz
  • Composer
  • 619 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 619 Views
  • 2 replies
  • 0 likes

Building Spotify followers/listeners & pre-release tracks

I recently uploaded analbum through Distrokid and set a pre release date in the hope of being able to submit a track for Spotify playlists but I never had the option to do that, I just recieved an email saying my album was live on Spotify, can anyone...

  • Gig Goer
  • I recently uploaded analbum through Distrokid and set a pre release date in the hope of being able to submit a track for Spotify playlists but I never had the option to do that, I just recieved an em...
  • JBayudz
  • Composer
  • 1167 Views
  • 2 replies
  • 0 likes
  • Account
  • 1167 Views
  • 2 replies
  • 0 likes

Superuser Contribution Legit mail from Spotify?

Hi! so I got these mails from Spotify and I wonder if they’re legit or not, cause to me they look legit in a way, but still isn’t sure,and I haven’t seen any warning on spotify’s fb about fake mails. The email was sent by *snip*

  • Casual Listener
  • Hi!   so I got these mails from Spotify and I wonder if they’re legit or not, cause to me they look legit in a way, but still isn’t sure,and I haven’t seen any warning on spotify’s fb about fa...
  • Daisy
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 541 Views
  • 1 replies
  • 0 likes

Podcast does not connect with Account

PlanFreeCountryGermanyDeviceComputerOperating SystemWindows 10 My Question or IssueI uploaded my podcast on a publisher website which automatically posts my podcasts on Spotify. The problem is: Now the podcast is not linked to my profile. Is there an...

  • Newbie
  • Plan Free Country Germany Device Computer Operating System Windows 10   My Question or Issue I uploaded my podcast on a publisher website which automatically posts my podcasts on Spoti...
  • OneByBoo
  • Roadie
  • 1115 Views
  • 1 replies
  • 0 likes
  • Account
  • 1115 Views
  • 1 replies
  • 0 likes

I can not login to my account?

PlanPremiumCountryUnited States My Question or IssueMy spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in. It says my password is incorrect, and when I tried to change it through my email ...

  • Regular
  • Plan Premium Country United States   My Question or Issue My spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in.  It says...
  • Billy-J
  • Spotify Star
  • 1605 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 1605 Views
  • 4 replies
  • 1 likes

Solved!! Why am I ineligible for "3 months of Premium for $14.99"?

I received an email advertising this deal. Looking at the terms, it states "This Re-Engagement Offer is limited to those users who subscribed to the Premium or Unlimited service before the date shown in the offer. If you subscribed to the Premium or ...

  • Casual Listener
  • I received an email advertising this deal. Looking at the terms, it states   "This Re-Engagement Offer is limited to those users who subscribed to the Premium or Unlimited service before the d...
  • OneByBoo
  • Roadie
  • 2514 Views
  • 3 replies
  • 1 likes
  • Premium
  • 2514 Views
  • 3 replies
  • 1 likes

Change Display Name

PlanPremiumCountryCanadaDeviceOnePlus 3, PCOperating SystemAndroid, Windows My Question or IssueI recently purchased Spotify premium but seemed to have misspelled my real name and as a result, I have two capital letters in my last name. Is there any ...

  • Newbie
  •   Plan Premium Country Canada Device OnePlus 3, PC Operating System Android, Windows   My Question or Issue I recently purchased Spotify premium but seemed to have misspelled my ...
  • Billy-J
  • Spotify Star
  • 875 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 875 Views
  • 1 replies
  • 0 likes

Solved!! Recuperación de cuenta con condiciones especiales

PlanPremiumEspaña Tengo una cuenta de spotify premium en la que tengo toda la musica, amigos,ect. La cuestión es que hace un día me puso que tenía un problema con la contraseña y no podia entrar en la cuenta.El problema reside en que no tengo acceso ...

  • Newbie
  • Plan Premium España   Tengo una cuenta de spotify premium en la que tengo toda la musica, amigos,ect. La cuestión es que hace un día me puso que tenía un problema con la contraseña y no podi...
  • KossB
  • Roadie
  • 1165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1165 Views
  • 1 replies
  • 0 likes

Solved!! Changing Username

PlanPremium (Family, I am not the bill payer)CountryIrelandDeviceiPhone 8Operating SystemiOS 12 My Question or IssueHi there, I am transgender and recently changed my name from Julian to Ronan. My Spotify account username is currently julianburke_ . ...

  • Visitor
  •   Plan Premium (Family, I am not the bill payer) Country Ireland Device iPhone 8 Operating System iOS 12   My Question or Issue Hi there, I am transgender and recently changed my...
  • Billy-J
  • Spotify Star
  • 1420 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 1420 Views
  • 1 replies
  • 0 likes

I can't listen some artists just with my account (Not a license problem)

Hello.A few weeks ago I noticed that I couldn't listen to a few Artists that are allowed in my country. The songs are in white like usually, but when I try to listen to them an error message appears, saying that the song isn't available.I try to list...

  • Visitor
  • Hello. A few weeks ago I noticed that I couldn't listen to a few Artists that are allowed in my country. The songs are in white like usually, but when I try to listen to them an error message appear...
  • OneByBoo
  • Roadie
  • 1283 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 1283 Views
  • 2 replies
  • 0 likes

Solved!! Random letters in account name AND no email linked AND password lost.

I wrongly assumed that on my iPad, I had my regular spotify account open and thus I signed up for a premium test offer.Then I realized that this was NOT my regular spotify account. This strange account name consists of random letters. Using the passw...

  • Casual Listener
  • I wrongly assumed that on my iPad, I had my regular spotify account open and thus I signed up for a premium test offer. Then I realized that this was NOT my regular spotify account. This strange acc...
  • Jose_M
  • Spotify Star
  • 2133 Views
  • 3 replies
  • 1 likes
  • Account
  • 2133 Views
  • 3 replies
  • 1 likes