Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
82030 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
657497 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
738823 Views
18 replies
29 likes
PlanFreeCountry UK Hi,I get the 'Incorrect username or password. ' message when I try to login to my account. I've tried resetting my password but I didn't get any email's from spotify so I'm stuck. and had to create this new account. If it's any hel...
Plan Free Country UK Hi, I get the 'Incorrect username or password. ' message when I try to login to my account. I've tried resetting my password but I didn't get any email's fr...
Roadie
1067 Views
1 replies
0 likes
Hey all, So due to recent issues, I've deleted my Facebook entirely. It's been two weeks and I cannot recover the account, but I just noticed that my Spotify account is now just a bunch of numbers, and I can't seem to change anything. Is there any wa...
Hey all, So due to recent issues, I've deleted my Facebook entirely. It's been two weeks and I cannot recover the account, but I just noticed that my Spotify account is now just a bunch of n...
Not applicable
748 Views
2 replies
0 likes
PlanPremiumCountryAmericaDeviceiPhone 8Operating SystemIOS 12My Question or IssueI currently pay for a family plan and one of the accounts associated with the family plan currently cant be accesed and the email it orginally went by has changed to an ...
Plan Premium Country America Device iPhone 8 Operating System IOS 12 My Question or Issue I currently pay for a family plan and one of the accounts associated with the family plan currently ...
Spotify Star
584 Views
1 replies
0 likes
Plan: FreeCountry: United States of America. Device: Macbook Pro late 2016Operating System: macOS 10.14.4 My Question or IssueI have a lot of private playlists associated my Spotify account, but I cannot access them now via my Web-based Spotify servi...
Plan: Free Country: United States of America. Device: Macbook Pro late 2016 Operating System: macOS 10.14.4 My Question or Issue I have a lot of private playlists associated ...
Spotify Star
599 Views
1 replies
0 likes
I created and have used my facebook account to use Spotify and even had premium but i couldn't get my email on that account so i created a new one with my current email and now ive lost all my songs and playlists i love. How do i get them back withou...
I created and have used my facebook account to use Spotify and even had premium but i couldn't get my email on that account so i created a new one with my current email and now ive lost all my s...
Spotify Legend
731 Views
2 replies
0 likes
Hello.A few weeks ago I noticed that I couldn't listen to a few Artists that are allowed in my country. The songs are in white like usually, but when I try to listen to them an error message appears, saying that the song isn't available.I try to list...
Hello. A few weeks ago I noticed that I couldn't listen to a few Artists that are allowed in my country. The songs are in white like usually, but when I try to listen to them an error message appear...
Roadie
1346 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
659 Views
1 replies
0 likes
Hi! My mom recently purchased the Spotify x Hulu deal because she’s really wanted Hulu and she knew I wanted Premium. However, when she bought the deal she unintentionally created a new account that has Premium instead of linking my account to the de...
Hi! My mom recently purchased the Spotify x Hulu deal because she’s really wanted Hulu and she knew I wanted Premium. However, when she bought the deal she unintentionally created a new account that ...
Spotify Legend
1376 Views
5 replies
0 likes
PlanFree/PremiumCountryUSADevicePS4Operating SystemPS4Been a user for 3 yrs and still cant log into my ps4 account. Its frustrating My Question or Issue
Plan Free/Premium Country USA Device PS4 Operating System PS4 Been a user for 3 yrs and still cant log into my ps4 account. Its frustrating My Question or Issue
Spotify Star
711 Views
1 replies
0 likes
I'm trying to add another family member to my account , but I cannot remember if I am using my current postcode , or postcode from my old house. How can I check this? It does not appear anywhere in the edit profile section of my spotify account.
I'm trying to add another family member to my account , but I cannot remember if I am using my current postcode , or postcode from my old house. How can I check this? It does not appear anywhere in t...
Spotify Star
673 Views
1 replies
0 likes
Hi everyone, I have a problem with my account: I cannot login anymore, if I want to log in a notification shows up "your password or email isn't correct". I changed the password to a new one, and also get a mail to the entered adress (so the account ...
Hi everyone, I have a problem with my account: I cannot login anymore, if I want to log in a notification shows up "your password or email isn't correct". I changed the password to a new one, and als...
Spotify Legend
2195 Views
2 replies
0 likes
PlanPremium DeviceMotorola e5Operating SystemAndroid Oreo 8.0 My Question or IssueHello everyone, I have been using spotify premium for a long time and I never had this problem. Recently, to be more exact two days ago, in spotify I put in online opti...
Plan Premium Device Motorola e5 Operating System Android Oreo 8.0 My Question or Issue Hello everyone, I have been using spotify premium for a long time and I never had...
Spotify Star
694 Views
1 replies
0 likes
PlanFreeCountryUnited States My Question or Issuei tried to log into my spotify account by typing in the username because i forgot what email i used for it but it said "this username does not belong to an active account" even though it does. the user...
Plan Free Country United States My Question or Issue i tried to log into my spotify account by typing in the username because i forgot what email i used for it but it said "this username...
Not applicable
900 Views
2 replies
0 likes
Premium account Taiwanese user Device (Nokia 8.1) Operating System (Android) My Question or Issue I changed my password few weeks ago since I found that there are some strang songs(which I have naver listened yo) in my playlist. But I had no clue whe...
Premium account Taiwanese user Device (Nokia 8.1) Operating System (Android) My Question or Issue I changed my password few weeks ago since I found that there are some...
Composer
5150 Views
9 replies
0 likes
Good afternoon all, Looking for some help as I'm going actually insane trying to get this to work! We have Alexa in our house, and she is linked to Sonos through the skill. My wife likes to listen to music whilst I'm out, which means we can't stream ...
Good afternoon all, Looking for some help as I'm going actually insane trying to get this to work! We have Alexa in our house, and she is linked to Sonos through the skill. My wife likes to listen to...
Roadie
1353 Views
1 replies
0 likes
I read some posts where you explain this, but I don't like it at all. I want to be able to create an account with the username that I want, not random numbers. I know that my friends will see my name as I want it to be but I don't care, I don't want ...
I read some posts where you explain this, but I don't like it at all. I want to be able to create an account with the username that I want, not random numbers. I know that my friends will see my name...
Roadie
838 Views
2 replies
0 likes
PlanPremiumCountryDenmark DeviceiPhone and MacbookOperating SystemiOS 10 My Question or IssueHello! My Daily Mixes have completely disappeared from my Spotify account. I've been an user of Spotify for several years and used my Daily Mixes a lot as we...
Plan Premium Country Denmark Device iPhone and Macbook Operating System iOS 10 My Question or Issue Hello! My Daily Mixes have completely disappeared from my Spotify acc...
Roadie
1086 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question my user name consists of numbers .before this day in user name part consists of my name. ı dont want ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question my user name co...
Community Legend
565 Views
1 replies
0 likes
PlanFree/PremiumCountryNetherlands (Previously UK)Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have recently moved to the Netherlands and am trying to update my...
Plan Free/Premium Country Netherlands (Previously UK) Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Quest...
Roadie
777 Views
3 replies
0 likes
PlanFree/PremiumCountryThe NetherlandsDeviceiPhone XSOperating SystemiOS 12 My Question or IssueSame e-mailadress from my free account is linked to my premium account. I only received the login details from my free account with password reset. Where ...
Plan Free/Premium Country The Netherlands Device iPhone XS Operating System iOS 12 My Question or Issue Same e-mailadress from my free account is linked to my premium account. I only...
Composer
754 Views
3 replies
0 likes
