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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175241 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175241 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11579 Views
  • 6 replies
  • 11 likes
  • Security
  • 11579 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517068 Views
  • 986 replies
  • 113 likes
  • Account
  • 517068 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126264 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126264 Views
  • 74 replies
  • 12 likes

Solved!!Superuser Contribution Can't modify Albums and, for some of them, the image is missing

PlanFreeCountryItalyDeviceMacbook Pro My Question or IssueTo begin with, I noticed that one Album that I added in My Library, in particular Sam Smith's "The thrill of it all (Special Edition)", is missing the cover image for months now, even after re...

  • Regular
  • Plan Free Country Italy Device Macbook Pro   My Question or Issue To begin with, I noticed that one Album that I added in My Library, in particular Sam Smith's "The thrill of it all (Spe...
  • Upforcestar
  • Casual Listener
  • 2078 Views
  • 10 replies
  • 0 likes
  • Other
  • 2078 Views
  • 10 replies
  • 0 likes

Recover email address associated with username

PlanPremium CountryUnited Kingdom DeviceHuawei P10 & Desktop Operating SystemAndroid & Windows 10 My Question or IssueHi There, Thanks in advance for any help, I'm in quite the predicament. Spotify changed my password due to potential fraudulent acti...

  • Casual Listener
  •   Plan Premium   Country United Kingdom   Device Huawei P10 & Desktop   Operating System Android & Windows 10   My Question or Issue Hi There,   ...
  • Simon3003
  • Casual Listener
  • 933 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 933 Views
  • 2 replies
  • 0 likes

Login issue with Facebook account

PlanFreeCountryCanada, but currently in South KoreaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android and Windows 10My Question or IssueSo this issue happened a few days ago, like u...

  • Visitor
  • Plan Free Country Canada, but currently in South Korea Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android and Win...
  • osornios
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 533 Views
  • 1 replies
  • 0 likes

Solved!! Can't login to my account because it's being "blocked by my firewall"

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 My Question or IssueCan't login through facebook because my "firewall" is blocked, even though I've disabled it. I also can't change my email, because it's a facebook acount. And I can't unl...

  • Regular
  • Plan Premium Country US Device Desktop Operating System Windows 10   My Question or Issue Can't login through facebook because my "firewall" is blocked, even though I've disabled it. I...
  • osornios
  • Spotify Star
  • 651 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 651 Views
  • 3 replies
  • 0 likes

google home et pb abt spotify non reconnu

google home et pb abt spotify non reconnusur mon wifi maison googgle home enceinte mini ok google fonctionne mais sans abt, il est sur youtube music et avec la pub..j'ai pris un abt spotify premium mais pas moyen de le basculer sur l'enceinte google....

  • Visitor
  • google home et pb abt spotify non reconnu sur mon wifi maison googgle home enceinte mini ok google fonctionne mais sans abt, il est sur youtube music et avec la pub.. j'ai pris un abt spotify premi...
  • osornios
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • Other
  • 510 Views
  • 1 replies
  • 0 likes

Being Double-Billed

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i am being double billed on my credit card for the last 7 months for premium , how d...

  • Newbie
  • Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that i am ...
  • osornios
  • Spotify Star
  • 463 Views
  • 1 replies
  • 1 likes
  • Premium
  • 463 Views
  • 1 replies
  • 1 likes

Solved!! spotify changes song by itself

Hi, sometimes, and more often lately, Spotify changes song by itself in the middle of another song, and to some random hiphop playlist I’ve never even listened to before. What can I do? I have a premium account, and most often play from my iPhone. Th...

  • Newbie
  •    Hi,   sometimes, and more often lately, Spotify changes song by itself in the middle of another song, and to some random hiphop playlist I’ve never even listened to before. ...
  • mo4ya2000
  • Regular
  • 21163 Views
  • 8 replies
  • 1 likes
  • Other
  • 21163 Views
  • 8 replies
  • 1 likes

Solved!! I can't edit my profile

Whenever I attempt to change my country to Canada (from the USA, which I accidently put on signup) it says "We're sorry, that email is taken." Obviously my email is taken if I'm trying to edit my account using that email. Anyways, I tried changing my...

  • Visitor
  • Whenever I attempt to change my country to Canada (from the USA, which I accidently put on signup) it says "We're sorry, that email is taken." Obviously my email is taken if I'm trying to edit my acc...
  • user-removed
  • Not applicable
  • 1938 Views
  • 2 replies
  • 0 likes
  • Login
  • 1938 Views
  • 2 replies
  • 0 likes

Solved!! Can't Access Discover Weekly After Creating New Account

PlanFreeCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI created a new Spotify account because I couldn't change my ID Name on there (I'm not going to be forced to use the name I created when I was 15 because it is a dumb ...

  • Casual Listener
  • Plan Free Country United States Device PC Operating System Windows 10   My Question or Issue I created a new Spotify account because I couldn't change my ID Name on there (I'm not goin...
  • Jack_Steele
  • Casual Listener
  • 627 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 627 Views
  • 3 replies
  • 0 likes

Discover Weekly Photo

Hello! I saw some other posts about trying to delete/change the Discover Weekly photo because of it including an ex (same here). The other posts would be helpful except for, you guessed it, I've permanently deleted my Facebook - so I can't reconnect ...

  • Visitor
  • Hello!    I saw some other posts about trying to delete/change the Discover Weekly photo because of it including an ex (same here). The other posts would be helpful except for, you guesse...
  • OneByBoo
  • Roadie
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
  • 315 Views
  • 1 replies
  • 0 likes

Spamming Premium accounts with ads

I'm using Premium family account, on various computers and phones. Here are my settings All ads off, all notifications off, all 'push' nonsense off, all news of. OFF. Now look at this ad for Fuji Rock. Why do I get this? Why can I not tun it off on m...

Screenshot_20190718-194133_Spotify.jpg Screenshot_20190726-091833_Spotify.jpg
  • Casual Listener
  • I'm using Premium family account, on various computers and phones.   Here are my settings   All ads off, all notifications off, all 'push' nonsense off, all news of. OFF. ...
  • dazzerhk
  • Casual Listener
  • 1543 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1543 Views
  • 7 replies
  • 0 likes

Superuser Contribution Facebook Profile Picture on Album Cover

Premium, Turkey, iPhone6, MacOSWhy on earth do you put my facebook profile pic on "Weekly Discover" album cover? I am addressing Spotify.Do you suppose that it would make anything look symphathetic or something? I have been using Spotify for years an...

  • Visitor
  • Premium, Turkey, iPhone6, MacOS Why on earth do you put my facebook profile pic on "Weekly Discover" album cover? I am addressing Spotify. Do you suppose that it would make anything ...
  • Peter
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Security
  • 573 Views
  • 1 replies
  • 0 likes

Greyed out Songs in Playlist

I have created a playlist with all my local files(5000+) and not one of them are playable. I have cleared my cache, I am running a VPN, I have opened the firewall and let spotify through. I STILL cannot play any of my songs . I seem to have exhausted...

PV.PNG
  • Casual Listener
  • I have created a playlist with all my local files(5000+) and not one of them are playable.  I have cleared my cache, I am running a VPN, I have opened the firewall and let spotify through. ...
  • fekall
  • Casual Listener
  • 692 Views
  • 5 replies
  • 1 likes
  • Other
    Premium
  • 692 Views
  • 5 replies
  • 1 likes

Solved!! Search Result Problem

Hey guys, I just search my account on spotify but i cant see myself in search results(for my friends :)). How do I get my friends to find me?

  • Casual Listener
  • Hey guys, I just search my account on spotify but i cant see myself in search results(for my friends  :)). How do I get my friends to find me?
  • user-removed
  • Not applicable
  • 410 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 410 Views
  • 2 replies
  • 0 likes

Solved!! Android app

PlanFreeCountryQatar DeviceHuawei mate 20 proOperating SystemAndroid 9My Question or IssueSpotify is available in my country and I can listen and use it on my laptop however I am unable to download the app from play store as it says that it's not ava...

  • Casual Listener
  • Plan Free Country Qatar  Device Huawei mate 20 pro Operating System Android 9 My Question or Issue Spotify is available in my country and I can listen and use it on my laptop however I ...
  • user-removed
  • Not applicable
  • 762 Views
  • 4 replies
  • 0 likes
  • Account
    Free
  • 762 Views
  • 4 replies
  • 0 likes

Hacked

i Had an account which was premium and it was hacked, without thinking I logged out and obviously can’t log back in again. My email is not associated with the account and I can’t reset the password. How do I get back into the account so I can delete ...

  • Visitor
  • i Had an account which was premium and it was hacked, without thinking I logged out and obviously can’t log back in again. My email is not associated with the account and I can’t reset the password. ...
  • user-removed
  • Not applicable
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 389 Views
  • 1 replies
  • 0 likes

I want to change my Spotify username

PlanFreeCountryUSDeviceGoogle Pixel 2Operating SystemAndroid PieMy Question or IssueI signed up for Spotify today and chose a username (HackerApollo), but for some reason, it appears as pa66kgamlctvu1gy5ftxw5ooc. Can this be changed before I decide t...

  • Visitor
  • Plan Free Country US Device Google Pixel 2 Operating System Android Pie My Question or Issue I signed up for Spotify today and chose a username (HackerApollo), but for some reason, it appear...
  • user-removed
  • Not applicable
  • 836 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 836 Views
  • 3 replies
  • 0 likes

Cheaper Premium service WITH a few adverts?

I'm sure I'm not the only one who believes the premium service expecially here in the UK at £10 ($15.28 USD) per month is extremely expensive! Sure we don't get adverts, but I never mind them anyway unless theres too many. If revenue is such an issue...

  • Newbie
  • I'm sure I'm not the only one who believes the premium service expecially here in the UK at £10 ($15.28 USD) per month is extremely expensive!   Sure we don't get adverts, but I never mind the...
  • vewh1v_d-fvp
  • Newbie
  • 430 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 430 Views
  • 2 replies
  • 0 likes

Suddenly unlogged and familiar plan goes away (SOLVED)

Hi everybody, I've got a familiar plan since almost on year since now. Today i went to listen to spotify and i was unlogged (i was surprised, i didn't logged out at any moment). Tried to log in with my email but was not possible, so i reset my passwo...

  • Visitor
  • Hi everybody,   I've got a familiar plan since almost on year since now.    Today i went to listen to spotify and i was unlogged (i was surprised, i didn't logged out at any moment...
  • Jose_M
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • Account
  • 408 Views
  • 1 replies
  • 0 likes

Spotify wont let me log in on other devices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a free spotify account on my phone, and I've had it for a few years now. I have tried ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Jose_M
  • Spotify Star
  • 1370 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1370 Views
  • 1 replies
  • 0 likes