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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398769 Views
  • 950 replies
  • 107 likes
  • Account
  • 398769 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171608 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171608 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99126 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99126 Views
  • 68 replies
  • 10 likes

Forgot Password For Spotify- Email registered to an old email account that I cant access

Hi,I do not know my password to login to Spotify and to create a new password it is sending the renew password process to an old email that i no longer have access to. What are my options? Thank you, Kayla

  • Newbie
  • Hi, I do not know my password to login to Spotify and to create a new password it is sending the renew password process to an old email that i no longer have access to. What are my options?   ...
  • Noah
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • Account
  • 507 Views
  • 1 replies
  • 0 likes

Solved!! Log in every time

PlanPremiumCountry Germany My Question or Issue Every time I start my computer or phone, i have to log in in my spotify app once again

  • Casual Listener
  • Plan Premium Country  Germany     My Question or Issue  Every time I start my computer or phone, i have to log in in my spotify app once again
  • Flo910
  • Casual Listener
  • 1549 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1549 Views
  • 2 replies
  • 0 likes

Made for you dosent seem to work.

PlanPremiumCountryIndiaDeviceAndroid, Dell InspironOperating SystemAndroid, Ubuntu My Question or Issue Well i had created a new account on spotify and on the home screen i was asked to select my preferences like artist i like and all. I directly mov...

  • Visitor
  • Plan Premium Country India Device Android, Dell Inspiron Operating System Android, Ubuntu   My Question or Issue   Well i had created a new account on spotify and on the home scr...
  • Noah
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 499 Views
  • 1 replies
  • 0 likes

Help me?

PlanFreeCountryEgyptDevicePCOperating SystemWin 10My Question or IssueI am a YouTube gamer, I record videos, due to the limitations of my computers performance, I use an optimized recorder that records all the audio on my device, I play spotify while...

  • Visitor
  • Plan Free Country Egypt Device PC Operating System Win 10 My Question or Issue I am a YouTube gamer, I record videos, due to the limitations of my computers performance, I use an optimized r...
  • Noah
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Other
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Acc can't get linked

PlanPremiumCountry BoliviaDevicePCOperating SystemWindows 10 My Question or IssueWelp, I've been trying to link my Spotify account to my Discord account but it won't let me. Once I click on "Accept" at the moment of link accounts it shows me this err...

  • Casual Listener
  • Plan Premium Country  Bolivia Device PC Operating System Windows 10   My Question or Issue Welp, I've been trying to link my Spotify account to my Discord account but it won't let...
  • osornios
  • Spotify Star
  • 1202 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1202 Views
  • 3 replies
  • 0 likes

Hice click en algo y no puedo ver las portadas de álbumes

PlanFreeCountryChileDeviceMacbook ProOperating SystemmacOS Sierra My Question or IssueESPAÑOLHice click en una flecha en la imagen de la parte inferior izquierda, donde se ven las portadas de los ábumes, y ahora no puedo ver las portadas de los álbum...

  • Newbie
  • Plan Free Country Chile Device Macbook Pro Operating System macOS Sierra   My Question or Issue ESPAÑOL Hice click en una flecha en la imagen de la parte inferior izquierda, donde se ...
  • Brunelicia
  • Community Legend
  • 1345 Views
  • 1 replies
  • 0 likes
  • Other
  • 1345 Views
  • 1 replies
  • 0 likes

Account has been stolen

PlanPremiumCountryFinlandOperating System My Question or IssueHi! My account seems to be stolen. I've had this account for years, and suddenly it keeps saying that the username (which is correct) and the password don't match. I sent the new password ...

  • Visitor
  • Plan Premium Country Finland Operating System     My Question or Issue Hi! My account seems to be stolen. I've had this account for years, and suddenly it keeps saying that the user...
  • OneByBoo
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Premium

Hello everyone, I got a free spotify premium trial for a month about and that one is finished now, but my dad has bought me at that same time premium for a year. I do not know how to fix my premium now, because my account is on free again. I have a m...

  • Visitor
  • Hello everyone,   I got a free spotify premium trial for a month about and that one is finished now, but my dad has bought me at that same time premium for a year. I do not know how to fix my ...
  • Brunelicia
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • Premium
  • 262 Views
  • 1 replies
  • 0 likes

deleted songs on spotify

Hi,Like many spotify users I put all of my music into my own spotify playlists.Now I would like to make this as a replacement for all my mp3 files on my computer, so I only have my spotify account. (and delete all my mp3 files) But what happens when ...

  • Regular
  • Hi, Like many spotify users I put all of my music into my own spotify playlists. Now I would like to make this as a replacement for all my mp3 files on my computer, so I only have my spotify accoun...
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com algoritimo depois de ter a conta invadida

daNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryBrazilDevice(Moto G6, Windows)Operating System(Android Oreo, Windows) My Question or IssueHá um tempo, quando vá...

  • Newbie
  • daNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Brazil Device (Moto G6, Windows) Operating System ...
  • Bittencourt
  • Spotify Star
  • 471 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Security
  • 471 Views
  • 1 replies
  • 1 likes

Find past songs in Mint playlist

Hello, There were a few songs that I really liked from the "mint" playlist last week that I realized did not save to my account. I noticed the songs in this playlist were changed this week and I can no longer find them because I don't remember the ti...

  • Newbie
  • Hello,   There were a few songs that I really liked from the "mint" playlist last week that I realized did not save to my account. I noticed the songs in this playlist were changed this week a...
  • osornios
  • Spotify Star
  • 1388 Views
  • 1 replies
  • 0 likes
  • 1388 Views
  • 1 replies
  • 0 likes

Problem logging in

Somehow I was logged off of my account and now I am not able to log in with my Facebook it keeps reporting that there has been an error. I have also tried manually typing my information multiple times and it still won't let me access my account. I kn...

  • Newbie
  • Somehow I was logged off of my account and now I am not able to log in with my Facebook it keeps reporting that there has been an error. I have also tried manually typing my information multiple time...
  • osornios
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • 435 Views
  • 1 replies
  • 0 likes

issues with the radio suggestions

Hi I have an issue with the radio stations -I can't delete the radio suggestions the app keeps pushing me, even tought I really don't like them (they're just general hit songs mixes, made up from songs and artists I never listen to).It mainly bugs me...

  • Newbie
  • Hi 🙂   I have an issue with the radio stations - I can't delete the radio suggestions the app keeps pushing me, even tought I really don't like them (they're just general hit songs mixe...
  • osornios
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 514 Views
  • 1 replies
  • 0 likes

Login error on intergra 40.4 receiver

Hi, Im trying to login to my premium account on my receiver but I keep getting a login error, i have tried my email address and the the device username and get the same error.can you assist? PlanPremiumCountry Deviceintegra 40.4 receiverOperating Sys...

  • Visitor
  • Hi, Im trying to login to my premium account on my receiver but I keep getting a login error,  i have tried my email address and the the device username and get the same error. can you as...
  • osornios
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Other
  • 381 Views
  • 1 replies
  • 0 likes

I do not upload albums and I get an error when looking for songs or artists

Uso Spotify con frecuencia, un día comencé a cometer un error al buscar canciones o artistas, no le di mucha importancia, después de un tiempo las listas de reproducción tampoco me cargaron, me dan un error, por favor, ayúdenme.PlanPremiunPaísChile p...

  • Newbie
  • Uso Spotify con frecuencia, un día comencé a cometer un error al buscar canciones o artistas, no le di mucha importancia, después de un tiempo las listas de reproducción tampoco me cargaron, me dan u...
  • osornios
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Account
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Offre étudiante sur mauvais compte

PlanPremiumCountryFrance My Question or Issue Bonjour lors de la confirmation de mon offre étudiante, je n'ai pas vu que ça m'avais connecter automatiquement sur le vieux compte d'un ami en cache sur le navigateur de mon smartphone ... Quand j'ai vou...

  • Newbie
  • Plan Premium Country France   My Question or Issue  Bonjour lors de la confirmation de mon offre étudiante, je n'ai pas vu que ça m'avais connecter automatiquement sur le vieux compte...
  • Jose_M
  • Spotify Star
  • 488 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 488 Views
  • 2 replies
  • 0 likes

Wrong name when I enter Family plan

I just entered a family plan, and despite everything being OK on my side, from the plan owner's account I see a wrong name matched to my email!Any idea how I can change it (if possible)The email is right, whereas the name is wrong

Screenshot_20190306-170129_Chrome.jpg
  • Visitor
  • I just entered a family plan, and despite everything being OK on my side, from the plan owner's account I see a wrong name matched to my email! Any idea how I can change it (if possible) The email ...
  • Jose_M
  • Spotify Star
  • 631 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 631 Views
  • 3 replies
  • 0 likes

Superuser Contribution Activity feed won't publish even after verifying settings

PlanPremium FamilyCountry CanadaDevice(iPhone XR, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've been having an issue with my activity feed not updating.1) I verfied that all of my apps have bee...

  • Visitor
  • Plan Premium Family Country  Canada Device (iPhone XR, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've been having...
  • Peter
  • Spotify Legend
  • 690 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 690 Views
  • 3 replies
  • 0 likes

Superuser Contribution All my music is gone

PlanFreeCountry Normally Belgium, now ItalyDeviceMacBook AirOperating System My Question or Issue Normally I live in Belgium, but because of my Erasmus exchange I live now already in Italy for 1 month. A few days ago, when I wanted to login on my spo...

  • Casual Listener
  • Plan Free Country  Normally Belgium, now Italy Device MacBook Air Operating System     My Question or Issue  Normally I live in Belgium, but because of my Erasmus exchan...
  • Guido
  • Spotify Legend
  • 652 Views
  • 5 replies
  • 0 likes
  • Account
  • 652 Views
  • 5 replies
  • 0 likes

Spotify playing on another device

Hello, Today I woke up and checked my mobile for notifications, the usual routine, and I notice Spotify was working on another device. I have spotify premium (student package). This was not the first time, I already reseted the devices once and keeps...

  • Casual Listener
  •   Hello,   Today I woke up and checked my mobile for notifications, the usual routine, and I notice Spotify was working on another device. I have spotify premium (student package). &nbs...
  • OneByBoo
  • Roadie
  • 1110 Views
  • 1 replies
  • 1 likes
  • Account
    Login
    Premium
    Security
  • 1110 Views
  • 1 replies
  • 1 likes