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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398557 Views
  • 948 replies
  • 107 likes
  • Account
  • 398557 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171533 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171533 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99111 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99111 Views
  • 68 replies
  • 10 likes

Spotify doesn't delete my tracks

I have the problem that My tracks in the "my songs" playlists are being readded, even if I delete them. They are not there to for a day or two, but then spotify adds them back. I tried to log out from all devices. Tried to delete it from other device...

  • Casual Listener
  • I have the problem that My tracks in the "my songs" playlists are being readded, even if I delete them. They are not there to for a day or two, but then spotify adds them back.    I tried...
  • OneByBoo
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 412 Views
  • 1 replies
  • 0 likes

Solved!! I NEED HELP CANCELING MY ACCOUNT (5 months without using my account and I’m still being charged)

PlanPremiumCountryMexico DeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So it’s been over 5 months since I forgot my accounts user, password and email, I have been paying premium for 5 months without even using the account and I can’...

  • Casual Listener
  • Plan Premium Country Mexico   Device iPhone 7 Plus   Operating System iOS 10   My Question or Issue  So it’s been over 5 months since I forgot my accounts user, passwo...
  • Luan
  • Spotify Star
  • 827 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 827 Views
  • 3 replies
  • 0 likes

Solved!! Please dont remove my premium Family

please do not remove my Family Premium. I deleted the named person from my list. I would like to continue to use Family Premium.Thank you

  • Casual Listener
  • please do not remove my Family Premium. I deleted the named person from my list. I would like to continue to use Family Premium. Thank you
  • Maxim
  • Spotify Star
  • 1075 Views
  • 4 replies
  • 1 likes
  • Premium
  • 1075 Views
  • 4 replies
  • 1 likes

Superuser Contribution Email Account

I am currently on a Mac OS. I have a spotify student U.S. accuont under the username ginnyconrad, and email *snip*. I no longer have access to this email account, as it was affiliated with my high school. I thought I had changed my email to go with m...

  • Newbie
  •   I am currently on a Mac OS. I have a spotify student U.S. accuont under the username ginnyconrad, and email *snip*. I no longer have access to this email account, as it was affiliated with my...
  • Katerina
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • Account
  • 481 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist doesn't come up on profile when searched up

PlanFreeCountryUKDeviceDesktopOperating SystemWindows 10 My Question or Issue I have one specific playlist that doesnt appear on my profile when someone searches up my profile name. All my other public playlists you can see on my profile, but with th...

  • Newbie
  • ...earches up my profile name. All my other public playlists you can see on my profile, but with this specific one you don't see it. If I want someone to see it  I have to send them a link directly to it....
  • Katerina
  • Spotify Legend
  • 2741 Views
  • 1 replies
  • 0 likes
  • Account
  • 2741 Views
  • 1 replies
  • 0 likes

Overcharged by Spotify when renewing subscription

Hi Spotify, I changed my credit card and went to update my information. Every time I updated my information, it said that there was something wrong and a red screen came up. I checked both my cards and I have been charged a total of 7 times. I want t...

  • Casual Listener
  • Hi Spotify, I changed my credit card and went to update my information. Every time I updated my information, it said that there was something wrong and a red screen came up. I checked both my cards a...
  • mdoyle08789
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 590 Views
  • 2 replies
  • 0 likes

Mixed up Artists

Hi, there are two artists named Lotus which both host music on Spotify. One Lotus is a jamtronica band from the US. The other Lotus is a house / electronic DJ from outside of the US, assumed based on the various languages he uses in his song naming. ...

  • Newbie
  • Hi, there are two artists named Lotus which both host music on Spotify.   One Lotus is a jamtronica band from the US. The other Lotus is a house / electronic DJ from outside of the US, as...
  • OneByBoo
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes

I no Longer have Access to my Email that links to Spotify

PlanPremiumCountry USADevice(iPhone My Question or IssueI have a seperate account that was a premium account. I no longer have access to that email, as it was a college email which has no been shut off due to inactivity. Can I get help resetting the ...

  • Visitor
  • Plan Premium Country  USA Device (iPhone 😎   My Question or Issue I have a seperate account that was a premium account. I no longer have access to that email, as it was a college e...
  • Noah
  • Spotify Star
  • 5571 Views
  • 1 replies
  • 0 likes
  • Account
  • 5571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plus de compte famille suite modification coordonnees CB

Bonjour, Suite au renouvellement de ma CB, le prelevement de mon abonnement famille a echoue. J'ai indique mes nouvelles coordonnees bancaires mais je n'ai plus acces a mon compte famille, je ne trouve qu'un abonnement premium.Avez-vous deje eu ce pr...

  • Newbie
  • Bonjour,  Suite au renouvellement de ma CB, le prelevement de mon abonnement famille a echoue. J'ai indique mes nouvelles coordonnees bancaires mais je n'ai plus acces a mon compte famille, je ...
  • Guido
  • Spotify Legend
  • 548 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution SUPORTE TECNICO DESATIVOU MINHA CONTA

Hoje entrei em contato com o suporte atraves do chat online porque um smartphone desconhecido invade sempre meu Spotify no trabalho. O atendente (Vinicius D) disse que, para iniciar e por motivos de seguranca, iria desativar minha conta e pediu para ...

  • Newbie
  • Hoje entrei em contato com o suporte atraves do chat online porque um smartphone desconhecido invade sempre meu Spotify no trabalho. O atendente (Vinicius D) disse que, para iniciar e por motivos de ...
  • Guido
  • Spotify Legend
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para iadesi

Merhabalar, ben spotify ogrenci kampanyasi icin kartima belirli bi miktar yukleme yapip ogrenci kampanyasini satin almak icin isleme basladim kart bilgilerimi girdim, gelen sms kodunu onayladim ve spotify tarafindan islem tamamlanana dek ucret alinmi...

  • Newbie
  • Merhabalar, ben spotify ogrenci kampanyasi icin kartima belirli bi miktar yukleme yapip ogrenci kampanyasini satin almak icin isleme basladim kart bilgilerimi girdim, gelen sms kodunu onayladim ve ...
  • Guido
  • Spotify Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hirsiz Picler

**bleep** cocuklari kartimdan neden para cektiniz. Kime sordunuzda cektiniz hirsiz gibi. Sulalenizi sikicem kimsiniz siz, sikindirik sitenize girdim premium iptal yok, size ulasmaya calistim 1 tane kontak formunuz yok, telefon numaraniz yok, email ad...

  • Newbie
  • **bleep** cocuklari kartimdan neden para cektiniz. Kime sordunuzda cektiniz hirsiz gibi. Sulalenizi sikicem kimsiniz siz, sikindirik sitenize girdim premium iptal yok, size ulasmaya calistim 1 t...
  • Guido
  • Spotify Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Username or email you provided is not associated with an active Spotify account.

I've been using Spotify free version for the past few months and kinda stopped using it a while back, but decided to upgrade to premium. Problem was , it wouldn't log me back in saying my 'username and password' don't match. So I tried to reset my pa...

  • Newbie
  •   I've been using Spotify free version for the past few months and kinda stopped using it a while back, but decided to upgrade to premium. Problem was , it wouldn't log me back in saying my 'us...
  • Maxim
  • Spotify Star
  • 4216 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 4216 Views
  • 1 replies
  • 0 likes

Solved!! Windows Spotify not showing any songs, nor playing online

PlanFreeCountry USADeviceWindows 10 DesktopOperating SystemWindows 10 My Question or Issue My spotify app on my computer doesn't show any songs. It loads the playlists, but they're blank and shows "0 songs". On open.spotify.com, however, it shows eve...

  • Casual Listener
  • Plan Free Country  USA Device Windows 10 Desktop Operating System Windows 10   My Question or Issue  My spotify app on my computer doesn't show any songs. It loads the p...
  • RockstarFischer
  • Composer
  • 979 Views
  • 3 replies
  • 0 likes
  • Account
  • 979 Views
  • 3 replies
  • 0 likes

Spotify doesn't work

PlanFreeCountryFinlandDeviceLaptopOperating SystemWindows 10 My Question or IssueMy spotify stopped working a while ago and i can't seem to do anything about it.Things i've tried already:1. Uninstalled spotify completely and downloaded it again: Didn...

  • Casual Listener
  • Plan Free Country Finland Device Laptop Operating System Windows 10   My Question or Issue My spotify stopped working a while ago and i can't seem to do anything about it. Things i've...
  • Katefillari
  • Casual Listener
  • 779 Views
  • 3 replies
  • 1 likes
  • Account
  • 779 Views
  • 3 replies
  • 1 likes

Superuser Contribution Not receiving emails

I've recently been added to a Premium for Family subscription, but the invitation email didn't show up in my inbox, so I thought I'd try just logging onto my account. I hadn't used my account for a while, so when I tried to login and it kept saying m...

  • Newbie
  • I've recently been added to a Premium for Family subscription, but the invitation email didn't show up in my inbox, so I thought I'd try just logging onto my account. I hadn't used my accou...
  • Guido
  • Spotify Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 503 Views
  • 1 replies
  • 0 likes

Can't log in with Facebook

Hi all, I need help getting into my spotify acc. I'v registered with my facebook account and it is still connected. However anytime I try to log in it says "You do not have a Spotify account connected to your Facebook account." I also see my username...

  • Visitor
  •   Hi all,   I need help getting into my spotify acc. I'v registered with my facebook account and it is still connected. However anytime I try to log in it says "You do not have a Spotify...
  • youngjoseph1996
  • Roadie
  • 708 Views
  • 2 replies
  • 1 likes
  • Account
  • 708 Views
  • 2 replies
  • 1 likes

Spotify Facebook login many issues!!! / keep followers of public playlist

Hey community, this is my first post, but I have run into quite some troubles with the administration of the Spotify account when linked to Facebook. In my opinion, Spotify should refer to shortcomings when connected with Facebook account, because: -...

  • Casual Listener
  • ...rypotgraphic symbols in Spotify   So here is my question: Is there a way I can change my Spotify account and keep the followers of my public playlist?    Thanks a lot for the help and to S...
  • A_Musicophile
  • Community Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 587 Views
  • 1 replies
  • 0 likes

Can't log in or reset password

PlanPremiumCountry UKDeviceLaptopOperating SystemWindows 10 My Question or Issue I am all of a sudden unable to log in to my account (this is a new account I made to report this). I do not even know what the recovery email is, it is possibly an old w...

  • Visitor
  • Plan Premium Country  UK Device Laptop Operating System Windows 10   My Question or Issue  I am all of a sudden unable to log in to my account (this is a new account I made t...
  • xoholo
  • Composer
  • 677 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 677 Views
  • 2 replies
  • 0 likes

Solved!! User name issue with Facebook login

When I signed in to Spotify using Facebook, my username was still garbled with numbers and letters, not my Facebook username. How do I correctly display my username on Spotify?

  • Casual Listener
  • When I signed in to Spotify using Facebook, my username was still garbled with numbers and letters, not my Facebook username. How do I correctly display my username on Spotify?
  • EIVX
  • Casual Listener
  • 677 Views
  • 2 replies
  • 0 likes
  • Account
  • 677 Views
  • 2 replies
  • 0 likes