Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83588 Views

29 replies

0 likes

  • 83588 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104814 Views

10 replies

3 likes

Account
Login
  • 104814 Views
  • 10 replies
  • 3 likes

Username changed automatically

PlanPremium My Question or IssueHello, I recently logged on my spotify on my pc and descovered that my name has changed from Djcjaxellund to 579u242ft897a1g2j4eu0rxza. I haven't done anything special to trigger this. Then i went on my spotify profile...

Casual Listener

Plan Premium   My Question or Issue Hello, I recently logged on my spotify on my pc and descovered that my name has changed from Djcjaxellund to 579u242ft897a1g2j4eu0rxza. I haven't done any...

DjcjAxellund

Casual Listener

532 Views

2 replies

1 likes

Account
  • 532 Views
  • 2 replies
  • 1 likes

Superuser Contribution could you make me quick free and give me a artist spotify account please, im waiting too long

PlanPremiumCountrynetherlandsDevicemacOperating Systemapple My Question or Issuehi there, could you make me quick free and give me a artist spotify account please, im waiting too long, 23 years old from the netherlandsmy profilehttps://open.spotify.c...

Regular

Plan Premium Country netherlands Device mac Operating System apple   My Question or Issue hi there, could you make me quick free and give me a artist spotify account please, im waiting...

yasientrabih

Regular

920 Views

6 replies

0 likes

Account
Free
Premium
  • 920 Views
  • 6 replies
  • 0 likes

Spotify charged my debit card, but I dont have premium service!

Hi everyone, I attempted to sign up for the 3 months of premium service, for 99 cents a month (for those first 3 months). However, Spotify told me that the card info I had entered, had already been used before. So, I said okay no problem. The thing i...

Newbie

Hi everyone,   I attempted to sign up for the 3 months of premium service, for 99 cents a month (for those first 3 months). However, Spotify told me that the card info I had entered, had alrea...

Robroy1314

Visitor

1249 Views

2 replies

0 likes

Account
Free
Login
Premium
Subscription
Unlimited
  • 1249 Views
  • 2 replies
  • 0 likes

Ad supported hulu account suspended even though have premium

I got a new bank card and before I could update my spotify account with the new number, spotify temporarily suspended my account (literally within hours of getting hte new card). When I connected to Hulu, my free ad-supported Hulu account has now als...

Visitor

I got a new bank card and before I could update my spotify account with the new number, spotify temporarily suspended my account (literally within hours of getting hte new card). When I connected to ...

TomR87

Visitor

844 Views

1 replies

2 likes

Account
  • 844 Views
  • 1 replies
  • 2 likes

My track came out today but somehow I have two different accounts I can only access 1.

(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi so I have brought out a new song, however when I was setting it up on distrokid I tried to sync it to my old artist account and spotify wouldnt let me. Now the track is out and I cant ac...

Visitor

  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi so I have brought out a new song, however when I was setting it up on distrokid I tried to sync it to my...

OneByBoo

Roadie

430 Views

1 replies

0 likes

Account
Login
Other
  • 430 Views
  • 1 replies
  • 0 likes

Se produjo un error. Vuelve a intentarlo o contacta al equipo de Ayuda. al momeno de poner codigo

PlanFree/PremiumCountrymexicoDevice(phone, pc)Operating System(android 9, Windows 10) My Question or Issueal momento de poner el codigo de una targeta de regalo aparese la leyenda "Se produjo un error. Vuelve a intentarlo o contacta al equipo de Ayud...

Visitor

  Plan Free/Premium Country mexico Device (phone, pc) Operating System (android 9, Windows 10)   My Question or Issue al momento de poner el codigo de una targeta de regalo apare...

osornios

Spotify Star

12051 Views

3 replies

1 likes

Subscription
  • 12051 Views
  • 3 replies
  • 1 likes

Change name

I thought there was a way to change your account name? i know you can't change your username but i couldnt find any option to change my account name on the settings in chrome. thanks

Casual Listener

I thought there was a way to change your account name? i know you can't change your username but i couldnt find any option to change my account name on the settings in chrome. thanks

Rene01

Community Legend

1015 Views

5 replies

0 likes

Account
  • 1015 Views
  • 5 replies
  • 0 likes

I have been having many problems.

I deleted my old account and started a new one just because I couldnt change my username. Now it glitched and I have random numbers and letters for my username. It happened after I have already subscribed to premium. I dont want to make another accou...

Visitor

I deleted my old account and started a new one just because I couldnt change my username. Now it glitched and I have random numbers and letters for my username. It happened after I have already subsc...

Rene01

Community Legend

905 Views

1 replies

0 likes

Account
  • 905 Views
  • 1 replies
  • 0 likes

Cannot Change e-mail in Account

Hi Plan Free Country Australia Device Desl Top PC Operating System Windows 10 My Question or Issue When I try to edit the e-mail address or my date of birth in my accout profile, it does not let me. Please see attached. The account is not liked to fa...

Casual Listener

Hi Plan Free Country Australia Device Desl Top PC Operating System Windows 10   My Question or Issue When I try to edit the e-mail address or my date of birth in my accout ...

Rene01

Community Legend

879 Views

5 replies

0 likes

Account
  • 879 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Name/Image not updating after linking to Facebook.

PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 10 My Question or IssueFacebook attempted to close my account, leading to Spotify changing my name to its username (bunch of numbers). I since recovered my Facebook account and re-l...

Casual Listener

Plan Premium Country United Kingdom Device Desktop Operating System Windows 10   My Question or Issue Facebook attempted to close my account, leading to Spotify changing my name to its...

Pure3

Casual Listener

1174 Views

2 replies

1 likes

Account
  • 1174 Views
  • 2 replies
  • 1 likes

Changing my username

PlanFree (About 7 years) Premium (3 years)CountryUnited Kingdom DeviceHuawei P20 ProOperating SystemWindows 10 My Question or IssueI've been using Spotify for the past 9 years and have built up quite a collection of playlists and music. I am more tha...

Visitor

Plan Free (About 7 years) Premium (3 years) Country United Kingdom   Device Huawei P20 Pro Operating System Windows 10   My Question or Issue I've been using Spotify for the past...

ardacebi

Composer

529 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Login Problem

Dear Spotify Community, when I want to use my Spotify suddenly it needs me to login again. And I can't access my account. When I'm trying to reset the password, the link doesn't come to my email until now. I forgot also what email I registered with. ...

Visitor

Dear Spotify Community, when I want to use my Spotify suddenly it needs me to login again. And I can't access my account. When I'm trying to reset the password, the link doesn't come to my email unti...

MaryS

Roadie

759 Views

1 replies

0 likes

Account
Login
  • 759 Views
  • 1 replies
  • 0 likes

spotify unable to use my paypal balance or debit card linked to paypall

PlanPremiumCountryBelgium My Question or IssueHey everyone,I have been paying with paypall for premium since the day i subscribed. it always uses my paypal so i dont have to link a creditcard. last week i got a message that something went wrong with ...

Regular

Plan Premium Country Belgium   My Question or Issue Hey everyone, I have been paying with paypall for premium since the day i subscribed. it always uses my paypal so i dont have to link...

Luan

Spotify Star

1761 Views

3 replies

0 likes

Subscription
  • 1761 Views
  • 3 replies
  • 0 likes

Me descarga con red del celular y tengo desactivada la opción

PlanPremiumCountryChileDevice(Samsung a8+)Operating System(Android) My Question or IssueCómo puedo arreglar que no descargue usando mis datos móviles, siendo que tengo desactivada la opción y al agregar música nueva se descarga automaticamente lo cua...

Visitor

Plan Premium Country Chile Device (Samsung a8+) Operating System (Android)   My Question or Issue Cómo puedo arreglar que no descargue usando mis datos móviles, siendo que tengo desact...

Juan102

Visitor

614 Views

1 replies

1 likes

Account
Other
Premium
  • 614 Views
  • 1 replies
  • 1 likes

[Android][Your Music] Album Organization in "Liked Songs"

For most of the songs I had in my saved songs, they have been added in the correct order to my new "Liked Songs"; this not the case for full albums I've added. Now in my "Liked Songs", these albums are in some random order, which is very frustrating....

Newbie

For most of the songs I had in my saved songs, they have been added in the correct order to my new "Liked Songs"; this not the case for full albums I've added. Now in my "Liked Songs", these albums a...

Rene01

Community Legend

818 Views

1 replies

0 likes

Android
Your Music
  • 818 Views
  • 1 replies
  • 0 likes

Account lost

Hello , I tried opening my Spotify today and it didn’t take my user name and password (saying they were wrong when they weren’t) there was no option of resetting my password. There was an option to have a link sent , I clicked it , but nothing was se...

Visitor

Hello , I tried opening my Spotify today and it didn’t take my user name and password (saying they were wrong when they weren’t) there was no option of resetting my password. There was an option to h...

Brunelicia

Community Legend

541 Views

1 replies

0 likes

Account
Login
  • 541 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Community Avatars

How do I change my Spotify community avatar to a picture from my computer? When I go to settings/avatars, there is not an option to upload a photo, rather, I only have the option to choose from avatars "from the community" but I have seen other users...

Visitor

How do I change my Spotify community avatar to a picture from my computer? When I go to settings/avatars, there is not an option to upload a photo, rather, I only have the option to choose from avata...

Luan

Spotify Star

1756 Views

3 replies

0 likes

Other
  • 1756 Views
  • 3 replies
  • 0 likes

Song list is a mess

PlanFreeCountryUSADeviceLG G7Operating SystemAndroid Pie (9)? I guess my issue is mostly on my phone, in the app on my laptop and my desktop everything looks normal. On my phone, my first album is broken up by song individually with a thumbnail of th...

Casual Listener

Plan Free Country USA Device LG G7 Operating System Android Pie (9)?   I guess my issue is mostly on my phone, in the app on my laptop and my desktop everything looks normal. On my phon...

tindog13

Casual Listener

816 Views

4 replies

0 likes

Other
  • 816 Views
  • 4 replies
  • 0 likes

My account is all messed up.

I have a premium plan all linked to my email, and I just updated my phone and now my phone says I am on a free membership.I have my facebook photo there and my playlists. I logged online to change my username none of my profile information loaded. WH...

Casual Listener

I have a premium plan all linked to my email, and I just updated my phone and now my phone says I am on a free membership. I have my facebook photo there and my playlists.   I logged online t...

Billy-J

Spotify Star

899 Views

5 replies

0 likes

Account
Login
Premium
  • 899 Views
  • 5 replies
  • 0 likes

Solved!! Can't change countries in account settings

For some odd reason, i can not change my country in my account settings. I am currently living in Canada but it won't allow me to change from the US to canada. May i get some help?

Casual Listener

For some odd reason, i can not change my country in my account settings. I am currently living in Canada but it won't allow me to change from the US to canada. May i get some help?

Saraparsons1224

Newbie

4819 Views

18 replies

2 likes

  • 4819 Views
  • 18 replies
  • 2 likes