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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84936 Views

9 replies

2 likes

Account
Login
  • 84936 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662110 Views

13 replies

4 likes

Account
  • 662110 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744286 Views

18 replies

29 likes

  • 744286 Views
  • 18 replies
  • 29 likes

Google home mini canada

PlanPremiumCountryCanada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google mini? Ever link I followed does not help, or says page not found Has anyone actually been ...

Newbie

Plan Premium Country Canada   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Why is it so fustrating to try to redeem this free Google...

Billy-J

Spotify Star

639 Views

1 replies

1 likes

Subscription
  • 639 Views
  • 1 replies
  • 1 likes

i cant play around 20-40% of my spotify playlift plz help me soon

so i have had spotify for a long time now but it hassent bin much of an issue till now i did contach support about this(live support) but they didnt know what was wrong and just left the chat so i have for around 5 months not bin abel to play around ...

Newbie

so i have had spotify for a long time now but it hassent bin much of an issue till now i did contach support about this(live support) but they didnt know what was wrong and just left the chat so i ha...

anagonzalez

Regular

666 Views

2 replies

0 likes

Account
  • 666 Views
  • 2 replies
  • 0 likes

Account hacked

PlanFamily PremiumCountrySwedenDevice(iPhone 8, PC)Operating System(iOS 12,Windows 10) My Question or IssueOk, so i was just about to log in and it said password was wrong. So i tried to reset but then someone had changed the mail on my account... Im...

Casual Listener

  Plan Family Premium Country Sweden Device (iPhone 8, PC) Operating System (iOS 12,Windows 10)   My Question or Issue Ok, so i was just about to log in and it said password was ...

A_Musicophile

Community Legend

953 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 953 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account connect to Facebook, but facebook has been deleted

PlanPremium/FamiliarCountryBrazilDeviceanyOperating Systemany plataform My Question or IssueMy account was connected with facebook, but I do not have facebook account anymore, it has been deleted.after that my name is shown like: 22vcfn4rlqpmkknuf7n3...

Newbie

Plan Premium/Familiar Country Brazil Device any Operating System any plataform   My Question or Issue My account was connected with facebook, but I do not have facebook account anymore...

Peter

Spotify Legend

596 Views

4 replies

0 likes

Account
  • 596 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Account lost

PlanFreeCountryAustriaDevicePC, Mobile phone, webbrowserOperating SystemWindows 10, Andriod, Firefox My Question or IssueHello,Summery of my Problem.While i was lisining Music, on the Windows app, i got kicked out of my Account. I tried to to log in,...

Casual Listener

Plan Free Country Austria Device PC, Mobile phone, webbrowser Operating System Windows 10, Andriod, Firefox   My Question or Issue Hello, Summery of my Problem. While i was lisining ...

dumyaccount

Casual Listener

1051 Views

6 replies

0 likes

Account
Login
  • 1051 Views
  • 6 replies
  • 0 likes

Student Plan

PlanFreeCountryTurkeyDeviceiPhone 8 PlusOperating SystemiOS 12.2 My Question or IssueHi Spotify,I was using premium account and i stoped to paying and my account turned to free. Few days ago i applied to student plan and i got the message that i’m ab...

Casual Listener

  Plan Free Country Turkey Device iPhone 8 Plus Operating System iOS 12.2   My Question or Issue Hi Spotify, I was using premium account and i stoped to paying and my account tu...

Bittencourt

Spotify Star

550 Views

3 replies

0 likes

Account
Free
Login
Premium
  • 550 Views
  • 3 replies
  • 0 likes

Solved!! Strange activity

PlanFamily planCountryMalaysiaDeviceHuawei y7 primeOperating SystemAndroid 7.0 My Question or IssueSomewhere beginning of this month I realised I have strange recently play in my activity. And there are times my songs are stopped as though someone is...

Casual Listener

Plan Family plan Country Malaysia Device Huawei y7 prime Operating System Android 7.0   My Question or Issue Somewhere beginning of this month I realised I have strange recently play i...

Bittencourt

Spotify Star

1290 Views

3 replies

0 likes

Account
Security
  • 1290 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't return my money back

I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 14 days and the user has not "used" the suscription...

Newbie

I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within ...

Bittencourt

Spotify Star

788 Views

1 replies

0 likes

Premium
  • 788 Views
  • 1 replies
  • 0 likes

I cannot access my account.

Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to access my account now. Please help! PlanPremiumCountryIr...

Newbie

Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to acces...

ListenToGlobal

Composer

691 Views

1 replies

0 likes

Account
  • 691 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My profile does not come up in search

The issue is that when I search for my own profile on both mac & ios platforms it just does not come up. It's as if I don't have one. I just get the message "not found". I've also tried on other peoples devices with the same results. My playlists com...

Regular

The issue is that when I search for my own profile on both mac & ios platforms it just does not come up. It's as if I don't have one. I just get the message "not found". I've also tried on other ...

Peter

Spotify Legend

2637 Views

13 replies

0 likes

Account
  • 2637 Views
  • 13 replies
  • 0 likes

Superuser Contribution Cant login on my email

Hey Community,i have a big problem. I tried to login into my original account a couple of days ago but it said that my password is wrong ( which was not the case ). So i tried to reset my password like everyone else would do but i ran into the next p...

Casual Listener

Hey Community, i have a big problem. I tried to login into my original account a couple of days ago but it said that my password is wrong ( which was not the case ). So i tried to reset my password ...

ListenToGlobal

Composer

737 Views

4 replies

0 likes

Account
Free
  • 737 Views
  • 4 replies
  • 0 likes

Spotify is trying to kick my girlfriend from my family subscription

PlanPremium FamilyCountryGermany Hi, first of all, english isn't my native language, but i'll try my best I created in 2014 my Spotify account via Facebook. Since then i had premium and all worked fine. Last month i decided to add my girlfriend to my...

Newbie

  Plan Premium Family Country Germany   Hi,   first of all, english isn't my native language, but i'll try my best 🙂   I created in 2014 my Spotify account via Facebook...

Bittencourt

Spotify Star

1025 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1025 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline, can't sign back in

PlanFree/PremiumCountryUKDeviceHuawei p20Operating System My Question or Issue My account was in offline mode and my account got signed out. Now I can't sign back in because a message keeps popping up saying that I'm offline and that I need to go onl...

Newbie

Plan Free/Premium Country UK Device Huawei p20 Operating System     My Question or Issue   My account was in offline mode and my account got signed out. Now I can't sign bac...

FIXITNOW1

Visitor

1428 Views

5 replies

1 likes

Account
Login
Other
  • 1428 Views
  • 5 replies
  • 1 likes

Hundreds of Spotify Premium User Accounts Posted Online

Emails and passwords to hundreds of premium accounts are posted online. I raised this issue to Spotify Support months ago but the information is still out there for the world to see. If I Google search for my email address, Google finds it right away...

Newbie

Emails and passwords to hundreds of premium accounts are posted online.  I raised this issue to Spotify Support months ago but the information is still out there for the world to see.  If I...

FamousHerself

Music Fan

998 Views

1 replies

0 likes

Security
  • 998 Views
  • 1 replies
  • 0 likes

Problema com gift card

Eu moro no Brasil e recentemente comprei um gift card spotify de 1 mês e quando fui resgata-lo apareceu a seguinte mensagem toda vez que eu tentava:infelizmente, parece que este código premium não é válido. Tente de novo ou contate o atendimento ao c...

Newbie

Eu moro no Brasil e recentemente comprei um gift card spotify de 1 mês e quando fui resgata-lo apareceu a seguinte mensagem toda vez que eu tentava: infelizmente, parece que este código premium não ...

Billy-J

Spotify Star

1895 Views

1 replies

4 likes

Premium
  • 1895 Views
  • 1 replies
  • 4 likes

Can’t find settings on iPhone XS Max

I went to my library and there is no gear anywhere for me to tap. I’m trying to sign out

Newbie

I went to my library and there is no gear anywhere for me to tap. I’m trying to sign out

Loxer

Community Legend

485 Views

1 replies

0 likes

Account
Login
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Desktop shows numbers instead of facebook username&profile picture

Hi, I use Spotify Free on win10 desktop ONLY. I don't use it on mobile.I login with Facebook.From some time now, my (facebook) username and (facebook) profile picture disappeared and now I can see only numbers and no profile picture.So, I tried the t...

Regular

Hi, I use Spotify Free on win10 desktop ONLY. I don't use it on mobile. I login with Facebook. From some time now, my (facebook) username and (facebook) profile picture disappeared and now I can se...

kejt_

Community Legend

909 Views

3 replies

0 likes

Account
Free
Login
  • 909 Views
  • 3 replies
  • 0 likes

Database Error - Duplicate Entry Account

Hi, I'm Regita need your helpPlanPremiumCountryIndonesiaDeviceAndroid (Oppo F3) and AsusOperating SystemAndroid 6.0 and Windows 10 My Question or IssueI've been using Spotify since 2017, the premium from 2018. A few days before, I log in to Spotify's...

Casual Listener

Hi, I'm Regita need your help Plan Premium Country Indonesia Device Android (Oppo F3) and Asus Operating System Android 6.0 and Windows 10   My Question or Issue I've been using Spoti...

regitamaru

Casual Listener

525 Views

2 replies

0 likes

Account
  • 525 Views
  • 2 replies
  • 0 likes

Radio bzw Sender Erstellung

Ich suche nach einer Lösung für folgendes Problem:Früher konnte ich Sender erstellen, die endlos gelaufen sind.Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich eine Playlist von 50 Songs.Wurde das geändert oder über...

Casual Listener

Ich suche nach einer Lösung für folgendes Problem: Früher konnte ich Sender erstellen, die endlos gelaufen sind. Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich ...

ListenToGlobal

Composer

3826 Views

3 replies

1 likes

Other
  • 3826 Views
  • 3 replies
  • 1 likes

My account has been replaced

Hello, I had a free Facebook account with all my playslits, my musics on My Phone in France. Today I could not connect with my Facebook account so I created a new account and I logged in with Facebook on this one. I then saw that I no longer had my a...

Visitor

Hello, I had a free Facebook account with all my playslits, my musics on My Phone in France. Today I could not connect with my Facebook account so I created a new account and I logged in with Faceboo...

user-removed

Not applicable

401 Views

2 replies

0 likes

Account
Free
Login
  • 401 Views
  • 2 replies
  • 0 likes