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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 177152 Views
  • 189 replies
  • 13 likes
  • Account
    Free
  • 177152 Views
  • 189 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11590 Views
  • 6 replies
  • 11 likes
  • Security
  • 11590 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517363 Views
  • 986 replies
  • 113 likes
  • Account
  • 517363 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126285 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126285 Views
  • 74 replies
  • 12 likes

Cannot play this Scarlet album from Code Red

Hi, Can anyone play any song from this album? https://open.spotify.com/album/3LMZLiykYCAuF96tM1slgLI cannot open from web, it only play 30 seconds each song. Why i cannot play it?

  • Casual Listener
  • Hi,   Can anyone play any song from this album? https://open.spotify.com/album/3LMZLiykYCAuF96tM1slgL I cannot    open from web, it only play 30 seconds each song. Why i cann...
  • NajNaor
  • Gig Goer
  • 1462 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1462 Views
  • 4 replies
  • 0 likes

Changing from the UK to Canada

I've moved from the UK to Canada and I'd to change it so that I pay in Canadian Dollars at the Candian rate, without losing my playlists etc Is there any way this can be done? Thanks! PlanPremiumCountryUnited Kingdom Deviceiphone 6sPlusOperating Syst...

  • Newbie
  • I've moved from the UK to Canada and I'd to change it so that I pay in Canadian Dollars at the Candian rate, without losing my playlists etc   Is there any way this can be done?   Thank...
  • Billy-J
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • Account
  • 750 Views
  • 1 replies
  • 0 likes

Email verification

PlanPremiumCountryPhilippinesDeviceSonyQuestions and IssuesHi, I just wanted to ask where to verify my email. I can't find it in my Gmail account and I also don't know where to find it in my Spotify account. Help!

  • Casual Listener
  • Plan Premium Country Philippines Device Sony Questions and Issues Hi,  I just wanted to ask where to verify my email. I can't find it in my Gmail account and I also don't know where to fi...
  • Billy-J
  • Spotify Star
  • 994 Views
  • 3 replies
  • 0 likes
  • Other
  • 994 Views
  • 3 replies
  • 0 likes

Solved!! username

so I had just deleted my old account and started a new one when it asked for a username I gave it paintingsoap787, and it had some trouble at first but it got through. but when I looked at my user name it apparently didn't go through and it became a ...

  • Visitor
  • so I had just deleted my old account and started a new one when it asked for a username I gave it paintingsoap787, and it had some trouble at first but it got through. but when I looked at my user na...
  • Luan
  • Spotify Star
  • 1017 Views
  • 1 replies
  • 0 likes
  • Account
  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant skip songs with car controls via bluetooth.

Hello I can skip songs fine directly through for the spoify app, but when I set the app up to my car via bluetooth, I cant skip songs using the my car controls which works for cds, changing radio station ect... any help is this an issue with the app?...

  • Casual Listener
  • Hello I can skip songs fine directly through for the spoify app, but when I set the app up to my car via bluetooth, I cant skip songs using the my car controls which works for cds, changing radio sta...
  • Peter
  • Spotify Legend
  • 14191 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 14191 Views
  • 3 replies
  • 1 likes

Hijacked account

Plan PremiumCountry SwedenDevice (iPhone 8Operating System (iOS 10 My Question or IssueMy account has been hijacked by two sources. I have followed the suggestion from Spotify to log out stillhaving the problem. I then changes my passwords twice stil...

  • Visitor
  • Plan Premium Country Sweden Device (iPhone 8 Operating System (iOS 10   My Question or Issue My account has been hijacked by two sources. I have followed the suggestion from...
  • Keanu_C
  • Community Legend
  • 1476 Views
  • 1 replies
  • 0 likes
  • Account
  • 1476 Views
  • 1 replies
  • 0 likes

Superuser Contribution See who follows my playlist?

I recently saw my playlist has 29 followers. Just curious and wanted to see who are following it. Is that an available option?I remember few years ago when I used to get a notification when someone would follow me or my playlist.

  • Newbie
  • I recently saw my playlist has 29 followers. Just curious and wanted to see who are following it. Is that an available option? I remember few years ago when I used to get a notification when someone...
  • Daisy
  • Spotify Legend
  • 747930 Views
  • 46 replies
  • 348 likes
  • Account
    Subscription
  • 747930 Views
  • 46 replies
  • 348 likes

Superuser Contribution Family plan and Google Home cannot play in multiple devices at same time

Hi all,we do have a family subscription and at the same time a google home speaker with multiple accounts there. We connected our accounts to google home and assigned our different Spotify usernames to the accounts so we can all use it for music as w...

  • Newbie
  • Hi all, we do have a family subscription and at the same time a google home speaker with  multiple accounts there. We connected our accounts to google home and assigned our different Spotify ...
  • Daisy
  • Spotify Legend
  • 88011 Views
  • 11 replies
  • 106 likes
  • Account
    Other
    Subscription
  • 88011 Views
  • 11 replies
  • 106 likes

User name

I downloaded the spotify mobile application And logged in to my account from the button that came to my email. My password was the same as the name that appears so I want to change my user name.PlanPremiumCountryTurkey Device(iPhone 7)Operating Syste...

  • Newbie
  •  I downloaded the spotify mobile application And logged in to my account from the button that came to my email. My password was the same as the name that appears so I want to change my user name...
  • NajNaor
  • Gig Goer
  • 1791 Views
  • 3 replies
  • 0 likes
  • Account
  • 1791 Views
  • 3 replies
  • 0 likes

Account dropped off the face of the earth

I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to post here because I have trouble logging in which ...

  • Newbie
  • I've come here because I cant find anywhere to just email spotify and to actually fill in a form I have to login to my account which I cant currently do but I've had to create a new account anyway to...
  • NajNaor
  • Gig Goer
  • 523 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 523 Views
  • 2 replies
  • 0 likes

Superuser Contribution logged out on everything

had to create a whole sperarate account just to get help but heres the issueup until yesterday everything was working fine. when i woke up the next day i had been logged out of spotify not only on my phone but ps4 and desktop as well. when i tried to...

  • Casual Listener
  • had to create a whole sperarate account just to get help but heres the issue up until yesterday everything was working fine. when i woke up the next day i had been logged out of spotify not only on ...
  • NajNaor
  • Gig Goer
  • 1408 Views
  • 4 replies
  • 2 likes
  • Account
  • 1408 Views
  • 4 replies
  • 2 likes

Superuser Contribution WHY CANT I CLOSE MY ACCOUNT

I have tried several times to close my account but I do not recieve the email to verify wanting to close. I have had other issues with this email address which is why I want to close my account and start fresh. There has to be another way to close th...

  • Casual Listener
  • I have tried several times to close my account but I do not recieve the email to verify wanting to close. I have had other issues with this email address which is why I want to close my account and s...
  • NajNaor
  • Gig Goer
  • 6870 Views
  • 10 replies
  • 0 likes
  • 6870 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Hacked Premium account

PlanPremiumCountryBrazil DeviceMacBook Pro (mid 2014), Android Motorola G7 Plus My Question or IssueI was noticing weird changes to my playlists and liked tracks, so I went to my account to check it out and boom. My e-mail and password have been chan...

  • Casual Listener
  • Plan Premium Country Brazil   Device MacBook Pro (mid 2014), Android Motorola G7 Plus   My Question or Issue I was noticing weird changes to my playlists and liked tracks, so I wen...
  • NajNaor
  • Gig Goer
  • 3105 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 3105 Views
  • 5 replies
  • 0 likes

HELP WITH ACCOUNT, RESET LINK WON'T SEND.

Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be and on top of that the password reset isn't working because none of the emails have sent and I've been checking every folder in ...

  • Visitor
  • Hello, I'm having trouble logging into my ACTUAL account. It keeps saying that the password is wrong when it shouldn't be  and on top of that the password reset isn't working because none of the...
  • NajNaor
  • Gig Goer
  • 1366 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 1366 Views
  • 1 replies
  • 0 likes

Solved!! Disconnecting Facebook without loosing history

Like many people, I'm trying to limit FB influence on my other accounts. After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I could enter a new password. Logged in using email and pas...

  • Regular
  • Like many people, I'm trying to limit FB influence on my other accounts.  After reading this post I decided to try and what do you know - it worked! I reset the password using my FB email and I...
  • Luan
  • Spotify Star
  • 758 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 758 Views
  • 3 replies
  • 0 likes

Superuser Contribution

hello my trond erik elton i live in norway can you place reset my spotify premium accuont my email adress is can you help me with a account wen will gedit a premium account on spotify. can`t my self place not for a gedit premuim account on spotify ...

  • Newbie
  • hello my trond erik elton i live in norway <removed sensitive info> can you place reset my spotify premium accuont  my email adress is <removed sensitive info> can you help me with...
  • Daisy
  • Spotify Legend
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Superuser Contribution Service temporary unavailable for a month

Like the title says , spotify is temporary unavailable for a month now.Will it come back or it bankrupted ?

  • Regular
  • Like the title says , spotify is temporary unavailable for a month now. Will it come back or it bankrupted ?
  • Daisy
  • Spotify Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • Account
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOg in

good day why I have not been able to sign up for a long time now. still shows me that in 14 days. I do not understand...

  • Newbie
  • good day why I have not been able to sign up for a long time now. still shows me that in 14 days. I do not understand...
  • Daisy
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution grenzgaenger

hello,i work in Switzerland and live in Germany. my account goes crazy, is there a solution for everyday swing? thanks,gabriella

  • Newbie
  • hello, i work in Switzerland and live in Germany. my account goes crazy, is there a solution for everyday swing? thanks, gabriella
  • Daisy
  • Spotify Legend
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did you take away my options - Please go back to old format

Please go back to the old format. I just want to go into my artists, sort alphabetically, pick the band and play the songs I picked. I cannot find the artist without scrolling through the hundreds of artists. If I wanted you to recommend an artist, I...

  • Regular
  • Please go back to the old format. I just want to go into my artists, sort alphabetically, pick the band and play the songs I picked. I cannot find the artist without scrolling through the hundreds of...
  • joealien94
  • Regular
  • 1458 Views
  • 6 replies
  • 3 likes
  • Premium
  • 1458 Views
  • 6 replies
  • 3 likes