Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8488 Views
  • 1 replies
  • 9 likes
  • Security
  • 8488 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475796 Views
  • 978 replies
  • 111 likes
  • Account
  • 475796 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208094 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208094 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119252 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119252 Views
  • 72 replies
  • 12 likes

Superuser Contribution can't log in or reset password

Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The username for this account is jjdevoe2001 and I just want ...

  • Visitor
  • Yeah I have a premium account and I randomly was logged out of my account and I can't use the reset password form because the email I used to set up the account I no longer have access to. The userna...
  • Katerina
  • Spotify Legend
  • 1399 Views
  • 9 replies
  • 3 likes
  • Account
  • 1399 Views
  • 9 replies
  • 3 likes

Locked out of my login

PlanPremiumCountry Device(iPhone 6Operating System(iOS 10 My Question or IssueSuddenly Spotify is not recognizing my username and/or password.I set up the (premium) account a long time ago, and now can’t access the email address I used to try a passw...

  • Visitor
  • Plan Premium Country   Device (iPhone 6 Operating System (iOS 10   My Question or Issue Suddenly Spotify is not recognizing my username and/or password. I set up the (premium) ac...
  • user-removed
  • Not applicable
  • 929 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 929 Views
  • 2 replies
  • 0 likes

Facebook login not working

PlanPremiumCountrySingapore DeviceHP 840 G5Operating SystemWindows 10 Pro My Question or IssueI downloaded spotify on a new device and am trying to login with my existing facebook account, however, i keep encountering the 'Error code: 3' message. I h...

  • Newbie
  •     Plan Premium Country Singapore    Device HP 840 G5 Operating System Windows 10 Pro   My Question or Issue I downloaded spotify on a new device and am trying ...
  • A_Musicophile
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Biblioteca do Spotify Premium

Minha conta Spotify está incluída no Plano Familiar, mas minha biblioteca não atualiza para o modo premium e permanece como se fosse a biblioteca do Spotify grátis. Alguém me ajuda!!!

  • Casual Listener
  • Minha conta Spotify está incluída no Plano Familiar, mas minha biblioteca não atualiza para o modo premium e permanece como se fosse a biblioteca do Spotify grátis. Alguém me ajuda!!!
  • Luan
  • Spotify Star
  • 591 Views
  • 3 replies
  • 0 likes
  • Premium
  • 591 Views
  • 3 replies
  • 0 likes

how i change my email ?

my spotify account is associated with my facebook account.i have changed my email on facebook, but still have the old email in spotify. how i change my email on spotify (when is associated with facebook ) ?

  • Visitor
  • my spotify account is associated with my facebook account. i have changed my email on facebook, but still have the old email in spotify.   how i change my email on spotify (when is assoc...
  • OneByBoo
  • Roadie
  • 377 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 377 Views
  • 3 replies
  • 0 likes

Solved!! Major Account Email/Password Troubles

Premium For Family SubscriptionCanada DeviceiPhone 7, Macbook Air (2017)Operating SystemiOS 12, MacOS Mojave My Question or Issue Recently, my account has been running into some major troubles, I've noticed that all of my devices have been signed out...

  • Newbie
  •   Premium For Family Subscription Canada   Device iPhone 7, Macbook Air (2017) Operating System iOS 12, MacOS Mojave   My Question or Issue   Recently, my account has b...
  • OneByBoo
  • Roadie
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 369 Views
  • 1 replies
  • 0 likes

Spotify automatically logging in on other devices.

Plan: Spotify premium (student)Country: USDevice: iPhone 7Operating System IOS ?My Question or IssueI am signed in to Spotify on my phone. I got Spotify on another device with the same Apple ID and when I opened it I was automatically signed in to my...

  • Newbie
  • Plan: Spotify premium (student) Country: US Device: iPhone 7 Operating System IOS ? My Question or Issue I am signed in to Spotify on my phone. I got Spotify on another device with the same Appl...
  • OneByBoo
  • Roadie
  • 2555 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 2555 Views
  • 1 replies
  • 0 likes

[Music] Can't listen my songs in offline mode

PlanPremiumDeviceSamsung Grand Prime Operating SystemAndroid My Question or IssueI paid for Premium and I've downloaded my songs but I can't listen them in offline mode.

  • Newbie
  • Plan Premium Device Samsung Grand Prime  Operating System Android   My Question or Issue I paid for Premium and I've downloaded my songs but I can't listen them in offline mode.&nbs...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 1 likes
  • Premium
  • 305 Views
  • 1 replies
  • 1 likes

Solved!! Spotify plays random songs after my current song

Premium Plan. MacOS 10.14.4. Spotify starts playing random song after my current song even if there are more songs left in the current Album/playlist that it is playing. I started seeing this issue recently probably after updating the app.

  • Newbie
  • Premium Plan.   MacOS 10.14.4.   Spotify starts playing random song after my current song even if there are more songs left in the current Album/playlist that it is playing. I started s...
  • Luan
  • Spotify Star
  • 840 Views
  • 1 replies
  • 0 likes
  • Premium
  • 840 Views
  • 1 replies
  • 0 likes

Solved!! Playlists gone. Activity isn’t mine. Still my account though.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 389 Views
  • 1 replies
  • 0 likes

I’ve changed my password 3 times in 1 week

I’ve changed it so many times because the first time my 20 playlists were erase, and it remain only one playlist that it was not even mine. Then after I changed the password, I recovered 2 of my playlists, and now i’m seeing a 3rd playlist that i did...

  • Newbie
  • I’ve changed it so many times because the first time my 20 playlists were erase, and it remain only one playlist that it was not even mine. Then after I changed the password, I recovered 2 of my play...
  • ListenToGlobal
  • Composer
  • 280 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 280 Views
  • 1 replies
  • 0 likes

Can't access my premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm asking this question for my daughter. She has a premium account and we think she might've...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm ask...
  • ListenToGlobal
  • Composer
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
  • 320 Views
  • 1 replies
  • 0 likes

have i been hacked?

hi - the last few days ive noticed dozens of playlists and random songs added to my account. Most of these seem to be french language songs/albums and are definately not my downloads.i have just changed my password so im hoping this is resolved but h...

  • Casual Listener
  • hi - the last few days ive noticed dozens of playlists and random songs added to my account.  Most of these seem to be french language songs/albums and are definately not my downloads. i have j...
  • OneByBoo
  • Roadie
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
  • 316 Views
  • 1 replies
  • 0 likes

Premium account hacked

At 3 am last night I received an email saying that control of my spotify account (Sassybooboobear) had been moved from my email to an unrelated email that is not owned by me. What's more, this email was written entirely in Hebrew. I responded to the ...

  • Visitor
  • At 3 am last night I received an email saying that control of my spotify account (Sassybooboobear) had been moved from my email to an unrelated email that is not owned by me. What's more, this email ...
  • osornios
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Account
  • 351 Views
  • 1 replies
  • 0 likes

Im Anthony j Badalucca your company is double charging me.every month 9.99 on 2 diffent credit cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 274 Views
  • 1 replies
  • 0 likes

Toda (Remix) not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSong Toda (Remix) is currently unavailable but is available on other competing platforms such...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Song To...
  • osornios
  • Spotify Star
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 465 Views
  • 1 replies
  • 0 likes

Can't log in to account

Tried to recover my old account but it said I dont have an account associated with the email I created my account??? And when im trying to create an account with that email it says it's already taken, that account is named Benn.1 if it helps, would l...

  • Newbie
  • Tried to recover my old account but it said I dont have an account associated with the email I created my account??? And when im trying to create an account with that email it says it's already taken...
  • Billy-J
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 369 Views
  • 1 replies
  • 0 likes

Don't know email associated with account

I was randomly logged out of my Spotify premium account and am unable to log back in, as I don't know the email address that was used to set up the account. I need help with recovery and have not gotten any answers back from my requests - username is...

  • Visitor
  • I was randomly logged out of my Spotify premium account and am unable to log back in, as I don't know the email address that was used to set up the account. I need help with recovery and have not got...
  • Billy-J
  • Spotify Star
  • 1471 Views
  • 3 replies
  • 0 likes
  • Account
  • 1471 Views
  • 3 replies
  • 0 likes

Disable localised content // make it optional please?

I'm living in the Netherlands and all the pre-made Spotify playlists are localised with Dutch artists and bands, which I can totally relate to as I am fully Dutch myself -- but what the guys of Spotify probably didn't think of: not everybody is a fan...

  • Casual Listener
  • I'm living in the Netherlands and all the pre-made Spotify playlists are localised with Dutch artists and bands, which I can totally relate to as I am fully Dutch myself -- but what the guys of Spoti...
  • OneByBoo
  • Roadie
  • 590 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 590 Views
  • 1 replies
  • 1 likes

Please help me.

Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the request and resent it, I have made your my account has be...

  • Newbie
  • Please help! I am trying to send up another account on my premium account. I have made sure I used two different devices, the second accounts live in the same house as me, I have cancelled the reques...
  • OneByBoo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 253 Views
  • 1 replies
  • 0 likes