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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419704 Views
  • 965 replies
  • 108 likes
  • Account
  • 419704 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185305 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185305 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103172 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103172 Views
  • 69 replies
  • 10 likes

Superuser Contribution "Address is not valid" after trying to enter my address

I got an email today titled "Change to your Spotify account" which asks me to put my address information. I attempted to do that here, but it said "address is not valid" after I entered my address. What should I do?

  • Newbie
  • I got an email today titled "Change to your Spotify account" which asks me to put my address information. I attempted to do that here, but it said "address is not valid" after I entered my address. W...
  • Ivelina
  • Moderator
  • 34774 Views
  • 32 replies
  • 2 likes
  • Account
    Premium
  • 34774 Views
  • 32 replies
  • 2 likes

Superuser Contribution Card Declined

Is Spotify having card processing issues? My card number was compromised so it has been closed and a new number issued. This new number is working for all my other subscriptions, but Spotify keeps rejecting it. It's the same card as before, just a ne...

  • Casual Listener
  • Is Spotify having card processing issues? My card number was compromised so it has been closed and a new number issued. This new number is working for all my other subscriptions, but Spotify keeps re...
  • colsanders83
  • Casual Listener
  • 165 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 165 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Family member cannot login

PlanFamily PremiumCountryUkDevice iPhoneOperating System(iOS 10 Signed up for family premium. Son had free trial account beforehand. Sent invite via whatapp. Tried to login with email address and password for Spotify on his own iPhone. Says username ...

  • Visitor
  • Plan Family Premium Country Uk Device iPhone Operating System (iOS 10   Signed up for family premium. Son had free trial account beforehand. Sent invite via whatapp. Tried to login with...
  • MihailY
  • Moderator
  • 4691 Views
  • 3 replies
  • 0 likes
  • Login
  • 4691 Views
  • 3 replies
  • 0 likes

We're all mixed up

PlanPremiumCountryUSA DeviceDoesn't matterOperating SystemSame My Question or IssueSo, I just moved from Spain to the USA and I can't update my country so I can use my American credit card to pay the monthly subscription. It shows an error code sayin...

  • Casual Listener
  • Plan Premium Country USA   Device Doesn't matter Operating System Same   My Question or Issue So, I just moved from Spain to the USA and I can't update my country so I can use my...
  • Maxim
  • Spotify Star
  • 174 Views
  • 5 replies
  • 0 likes
  • Account
  • 174 Views
  • 5 replies
  • 0 likes

Superuser Contribution cambiar dirección de mi vivienda

necesito cambiar la dirección de mi vivienda y no encuentro la antigua. Me pueden decir como encontrarla??

  • Newbie
  • necesito cambiar la dirección de mi vivienda y no encuentro la antigua. Me pueden decir como encontrarla??
  • Yordan
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!! lost my account's mail, can't login

as the title says, I lost the mail to my account and can't login. I still have my payments for the premium active tho, is there a way to use my paypal receipts to get new login info? I can prove it's me with documents ecc too

  • Newbie
  • as the title says, I lost the mail to my account and can't login. I still have my payments for the premium active tho, is there a way to use my paypal receipts to get new login info? I can prove it's...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
  • 180 Views
  • 1 replies
  • 0 likes

Cancelling subscription

Hi.I have a £10.99 payment coming out my account via my card. I'm not aware I have an account. I need to cancel ASAP. How do I do this please.

  • Visitor
  • Hi. I have a £10.99 payment coming out my account via my card. I'm not aware I have an account. I need to cancel ASAP. How do I do this please.  
  • GeoffreyLaffey
  • Newbie
  • 1194 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1194 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify kids not available in your country

Plan: Premium FamilyCountry: Brazil Device: Pixel 6Operating System: Android 12 My Question or IssueI've changed my plan to premium family specifically because I want to use spotify kids but I cannot download the app. I keep getting the message that ...

  • Newbie
  • Plan: Premium Family Country: Brazil   Device: Pixel 6 Operating System: Android 12   My Question or Issue I've changed my plan to premium family specifically because I wan...
  • spottydog123
  • Visitor
  • 937 Views
  • 2 replies
  • 0 likes
  • Account
  • 937 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing username

Hi,I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it. Since I am now the one funding the account, I would really like to have the username be my own actua...

  • Visitor
  • Hi, I recently changed over my personal profile information in order to pay for my subscription on my own, rather than having someone else pay for it.  Since I am now the one funding the accou...
  • user-removed
  • Not applicable
  • 600 Views
  • 2 replies
  • 1 likes
  • App & Features
  • 600 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to find email address associated with account.

I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??

  • Visitor
  • I opened a spotify premium account but I've forgotten the email address associated with it. Just got a new phone and I can't login. Is there any way to find it through the app??   
  • Rant999
  • Visitor
  • 135086 Views
  • 5 replies
  • 1 likes
  • Account
  • 135086 Views
  • 5 replies
  • 1 likes

Superuser Contribution No required location or else you disable the internet

Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) and Internet is "disabled". The one time I got throu...

  • Casual Listener
  • Spotify is the only app that REQUIRES me to turn on my location or it turns off my Internet. Literally every other app can play for hours without issues, not Spotify. I get there songs in (if that) a...
  • Joan
  • Moderator
  • 1252 Views
  • 7 replies
  • 1 likes
  • 1252 Views
  • 7 replies
  • 1 likes

Superuser Contribution Kullanılmayan hesap

ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum almıstım ve ıkıncı hesapta da premıumu yenıledı ikinci...

  • Newbie
  • ilk hesabımın şifresini unutmuştum daha sonra yeni bir hesap açtım premium kullanmaya başladım şimdi ilk hesabıma giriş yapmayı başardım premium aldım ancak ıkıncı olusturdugum hesapta da premıum alm...
  • MihailY
  • Moderator
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes

Unable to reset my password (wl.spotify.com unreachable)

PlanFree (former Family)CountryFranceDeviceiPhone 14Operating SystemWindows 10 My Question or IssueHi ! I had a family premium plan and I just downgraded. Now my wife cannot reset her password :The link in the email she received doesn't work.I suspec...

  • Newbie
  • Plan Free (former Family) Country France Device iPhone 14 Operating System Windows 10   My Question or Issue Hi ! I had a family premium plan and I just downgraded.   Now my wif...
  • Anyk17
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
  • 348 Views
  • 1 replies
  • 0 likes

my spotify premium stopped and became a free account

Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen?(no i dont use facebook)

  • Visitor
  • Ive had premium for almost 4,5 years, but this morning my premium stopped and became a free account. ive payed my plans and have enough money on my account, why did this happen? (no i dont use fac...
  • user-removed
  • Not applicable
  • 764 Views
  • 2 replies
  • 0 likes
  • 764 Views
  • 2 replies
  • 0 likes

Don't recognize username

Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string of characters that I didn't recognize. I do not log i...

  • Visitor
  • Went to log onto Spotify on my computer (web player) and entered my email and password and it said "not recognized". Changed my password, but when I went into my profile, the username was a string o...
  • user-removed
  • Not applicable
  • 612 Views
  • 2 replies
  • 0 likes
  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to make Liked songs playlist public?

PlanPremiumCountry Device(Samsung Galaxy S7)Operating System(Android Oreo) My Question or IssueHow can I make my "Liked Songs" playlist public so people can see it?

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy S7) Operating System (Android Oreo)   My Question or Issue How can I make my "Liked Songs" playlist public so people can see it?
  • Baldey
  • Casual Listener
  • 134030 Views
  • 10 replies
  • 43 likes
  • Account
    Premium
  • 134030 Views
  • 10 replies
  • 43 likes

Superuser Contribution Ad after every song

I’m getting between one and 3 ads after every song on free account

  • Visitor
  • I’m getting between one and 3 ads after every song on free account
  • FacesOfMu
  • Casual Listener
  • 11646 Views
  • 15 replies
  • 0 likes
  • 11646 Views
  • 15 replies
  • 0 likes

Superuser Contribution Changing accounts - closed email account

hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since closed this account for reasons of inactivity. I have su...

  • Visitor
  • hi there, i presently have a premium subscription. my profile name is "XXX". This profile is linked to my Facebook account. The email used by facebook is an old one (**bleep**). Yahoo has since close...
  • Joan
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • Account
  • 418 Views
  • 1 replies
  • 0 likes

I was already charged for this month, but I was kicked out of Spotify

I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I could get back into was my old Spotify that I hadn’t ...

  • Newbie
  • I’ve used Spotify for years, but the past maybe year or so I was using a second account with a randomized email. Today I was logged out of that account, I don’t know how or why, and the only one I co...
  • Maxim
  • Spotify Star
  • 1094 Views
  • 2 replies
  • 0 likes
  • 1094 Views
  • 2 replies
  • 0 likes

finding email linked to your account when you are not logged in

I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username and not my email when I am not logged into my accou...

  • Visitor
  • I got timed out of my Spotify account and can't remember the email or the password, but I can remember the username. I tried looking through the FAQs but I can only find a way to recover my username ...
  • Maxim
  • Spotify Star
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes