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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1741 Views
  • 0 replies
  • 8 likes
  • Security
  • 1741 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446867 Views
  • 970 replies
  • 108 likes
  • Account
  • 446867 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199412 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199412 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108555 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108555 Views
  • 72 replies
  • 11 likes

When I Cancel my Premium Account

Plan: PremiumCountry: CanadaDevice: iPhone XrOperating System: iOS 10 My Question or IssueMy premium account just renewed on 29 May. I am planning to cancel my premium account and revert back to the free version for now. Since I've paid on the 29th, ...

  • Newbie
  • Plan: Premium Country: Canada Device: iPhone Xr Operating System:  iOS 10   My Question or Issue My premium account just renewed on 29 May.  I am planning to cancel my premiu...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 558 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why does my discover weekly and release radar say it’s made for my husband?

When I click on my release radar or my discover weekly it shows “Made for {{husband’s account name}}”. Why aren’t these lists crafted for me? Why can I see/hear his playlists instead of mine?

  • Casual Listener
  • When I click on my release radar or my discover weekly it shows “Made for {{husband’s account name}}”. Why aren’t these lists crafted for me? Why can I see/hear his playlists instead of mine?
  • AlejaR
  • Moderator
  • 1119 Views
  • 8 replies
  • 1 likes
  • 1119 Views
  • 8 replies
  • 1 likes

No response from Spotify Artist Support

I'm releasing a song and tried to claim my spotify for artists profile. Usually this should take 1-3 days right? But I did not receive any response from spotify. I'm confused. What should I do? The release is soon and I need my profile and I'm not su...

  • Visitor
  • I'm releasing a song and tried to claim my spotify for artists profile. Usually this should take 1-3 days right?  But I did not receive any response from spotify. I'm confused. What should I ...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to take over my dead boyfriends Spotify account

My boyfriend recently committed suicide and we share a playlist together. There are many songs that he had yet to add to our playlist that I would like access to. I have no problem for paying for his account to keep it active. I am just hoping to be ...

  • Visitor
  • My boyfriend recently committed suicide and we share a playlist together. There are many songs that he had yet to add to our playlist that I would like access to. I have no problem for paying for his...
  • Vasil
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I set back my account to online

Hi,my account is always showing offline, been trying to bring it back to online but to no avail

  • Visitor
  • Hi,my account is always showing offline, been trying to bring it back to online but to no avail 
  • Vasil
  • Moderator
  • 872 Views
  • 1 replies
  • 0 likes
  • 872 Views
  • 1 replies
  • 0 likes

Unable to contact Spotify Support

My Question or IssueI can't figure out how to contact Spotify Support The Support Bot option does not have a field I can type into nor does the Facebook Messaging option

  • Visitor
  •     My Question or Issue I can't figure out how to contact Spotify Support      The Support Bot option does not have a field I can type into nor does the Facebook Messagin...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium from Bing Rewards

I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify.com/ppt/microsoft .I was thinking of giving it to s...

  • Casual Listener
  • I just got an email today from Microsoft saying I got Spotify Premium by searching with Bing. Whenever I click on the Spotify website link, is says This page no longer exists. The website is spotify....
  • Eni
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 300 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly Hijacked

Hi Spotify Staff, Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on... 5 months ago we had a baby and I used Spotify to soothe her the first month ...

  • Regular
  • Hi Spotify Staff,   Sorry to post in the wrong place, I see catagories for specific clients, account issues and subscriptions but none for the actual service.odd. Moving on...   5 month...
  • ahpollen
  • Casual Listener
  • 3629 Views
  • 10 replies
  • 5 likes
  • Other
  • 3629 Views
  • 10 replies
  • 5 likes

Superuser Contribution Monthly listeners are not updating.

I am getting streams on my song, but the monthly listeners and streams are not updating.The song went live yesterday morning around 10 AM Central Time. The stats should have been updated by now, to my understanding. support seemed to be very untraine...

  • Visitor
  • I am getting streams on my song, but the monthly listeners and streams are not updating. The song went live yesterday morning around 10 AM Central Time. The stats should have been updated by now, ...
  • safi009
  • Newbie
  • 2394 Views
  • 2 replies
  • 0 likes
  • 2394 Views
  • 2 replies
  • 0 likes

Superuser Contribution Email verification doesn't work.

I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my computer and also on my phone. Same issue every time.

  • Visitor
  • I changed my email in my account but when I click on the verification link that is emailed to me, it keeps saying it didn't work and to resend the email. I've tried two different browsers on my compu...
  • Joan
  • Moderator
  • 3783 Views
  • 19 replies
  • 1 likes
  • 3783 Views
  • 19 replies
  • 1 likes

Não consigo mudar do plano individual para o plano família

PlanPremium Individual CountryBrazilDevice(Poco x3 pro)Operating System(Android 13) errorNão foi possível trocar de plano. Pode ser porque você não atende aos requisitos do plano, porque já tem este plano ou porque não tem nenhuma forma de pagamento ...

  • Casual Listener
  • Plan Premium Individual  Country Brazil Device (Poco x3 pro) Operating System (Android 13)   error Não foi possível trocar de plano. Pode ser porque você não atende aos requisitos...
  • Bittencourt
  • Spotify Star
  • 812 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 812 Views
  • 8 replies
  • 0 likes

Superuser Contribution followers and follow option keeps selecting and unselecting itself

Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.

  • Casual Listener
  • Hi In the privacy and social section, the option about followers and following, keeps selecting and unselecting by itself, which is weird.
  • MartinT
  • Moderator
  • 197 Views
  • 3 replies
  • 0 likes
  • 197 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify duo and changing country

I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my account settings. My partner still can't accept my...

  • Music Fan
  • I just moved from the US to Canada and would like to invite my partner to join my spotify duo plan. I've changed my payment to my Canadian account, but I am still unable to change my country under my...
  • AlejaR
  • Moderator
  • 3481 Views
  • 8 replies
  • 0 likes
  • Account
  • 3481 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify won't let me listen to any music after I left premium after 3 years

So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever including playlists or even regular radio music. So I'll ...

  • Visitor
  • So, after 3 years of premium i had to cancel my subscription, since i had to cut some things for now, so I downgraded to free from Premium and, now Spotify won't even play any music whatsoever includ...
  • AlejaR
  • Moderator
  • 622 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ho sbagliato accoount in cui attivare Premium, come si fa a modificarlo?

PlanPremiumCountryItaliaDeviceIphone 12/MacOs My Question or IssueHo fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato. Come faccio a spostare l'abbonamento sull'account giusto?

  • Visitor
  •   Plan Premium Country Italia Device Iphone 12/MacOs   My Question or Issue Ho fatto l'abbonamento a Premium, ma subito dopo mi sono accorta di averlo fatto nell'account sbagliato....
  • Eni
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't log into my artist account !

Hi ! Posting from an old account now because I can't log into my main one - I recently signed up for Spotify for Artists in order to share some music, but I actually can't seem to log back in. I'm getting emails from Spotify to my account, but when I...

  • Casual Listener
  • Hi ! Posting from an old account now because I can't log into my main one - I recently signed up for Spotify for Artists in order to share some music, but I actually can't seem to log back in. I'm ge...
  • AliviaJoco
  • Visitor
  • 5648 Views
  • 5 replies
  • 0 likes
  • 5648 Views
  • 5 replies
  • 0 likes

Invited guest signing into Duo

PlanPremium DuoUSA My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into mine, but that doesn’t give him DUO access and prevents me from usi...

  • Visitor
  • Plan Premium Duo USA   My Question or Issue- when my husband received my invitation to join Premium Duo we thought that he should enter MY username and password- so he is now signed into min...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
  • 153 Views
  • 1 replies
  • 0 likes

New phone won't update playlists

I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my playlists created on my previous phone. Need help ple...

  • Visitor
  • I have a Family account on my previous phone. It broke so I got a new one. When I log in on my new phone, my user image doesn't show, it's not showing I have a family plan, and I can't retrieve my pl...
  • noahaarthur
  • Newbie
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Account suspended because of malicious user actions, no answer from support

Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer.So my last resort is now to post here, in the hope...

  • Gig Goer
  • Hello, I'm posting here today because my Spotify account was suspended almost a month ago. I have contacted Spotify Support almost every day since the suspension but they are not giving me any answer...
  • msd_qusyairi
  • Casual Listener
  • 3810 Views
  • 35 replies
  • 7 likes
  • Account
    Other
  • 3810 Views
  • 35 replies
  • 7 likes