Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
My Question or IssueMy first e-mail addres was from a very old unstable, unsafe e-mail service provider, which I used for registrartion to my Spotify account few years ago. I realised I should change it to my proper e-mail address, but I've forgotten...
Alright so, I was trying to do an Anti-flag discography run and I noticed that Turncoat is significantly quieter than their other songs and other songs not by Anti-flag themselves. It wasn't just a one time thing because I've noticed this many times ...
PlanFree (Trying to re-join Premium)CountryUSADevicePC, iPhone 7Operating SystemWindows 10, iOSMy Question or IssueWas trying to rejoin premium with a new card, but any address I put on any device or browser gave me the "Address is not valid" error. ...
PlanPremiumOperating SystemWindows 10 My Question or IssueSince a few weeks ago my username in Spotify appears only as numbers and letters instead of my facebook profile name. I can still listen to music and so but some features, like updates of the ...
Again and again showing try again later and songs are not opening playlist is showing empty
Buen día, por favor quisiera soporte para el problema que tengo con mi cuenta de Spotify. Es la 3er vez que me cobran doble en el mismo mes en mi tarjeta de crédito por el servicio premium Familiar. No tengo iniciada sesión con otra cuenta, nadie de ...
PlanPremiumCountrySpainDeviceWindows 10 LaptopOperating System Windows 10 My Question or IssueWhen trying to log in to Spotify Web Player in a new laptop (with email, not Facebook or anything else) I couldn't remember the password, so had to recover ...
So I had got the free month of spotify premium this month and it ended on the 16th August. I had cancelled the subscription but I still don't seem to have ads back. Whenever I load onto the app it says to change my form of payment and to hold onto pr...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy payment failed and I can no longer sign in with my email or username to update my payment ...
By mistake I paid for Premium Duo, but I do not want to use it. Is there any chance to change now the subscribe to simple Premium as earlier and get the remaining money back?
Hello,I want to change my username,and that means creating a new account, but I don’t want to lose my music. Is there any way I could store it and move it after creating the account? Any other ideas?
PlanFreeCountryGermany My Question or Issue:A guy on discord saw my Spotify from my activity and said he will bot follow me I said I don't want it but then 30 min later I look and from 1 follower I have 339 followers.. can someone please remove them ...
So I recently had to change my password because the app on my phone wasn't signing in for some reason (Android, Samsung Galaxy S9+). This was after the newest update, and no matter which password I typed in it gave me an error. This didn't make any s...
So, my bestfriend is hogging my spotify. I'm finally standing up to her since it is MY SPOTIFY and she wouldn't let me have it for the 5 MINUTE DRIVE BACK HOME. So, naturally I'm going to teach her a lesson. Problem is is that her phone is a device c...
PlanPremiumCountryUSADeviceDesktopOperating SystemWindowsMy Question or IssueAttempting to submit and idea to 'Idea Submissions' but keep getting the following message: "Access Denied - You do not have sufficient privileges for this resource or its p...
PlanPremiumCountryMaltaDevicePCOperating SystemWin11 My Question or IssueHi ! My GF recently moved from UAE to Malta. I'm trying to add her to my Family Plan, but despite her living under the same roof as me, it keeps saying that she's from another c...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI deleted my old account and now i want to make a new account with the same email but it does...
The app subscription via phone charged me €5 per month. It was alright paying that much to listen to music after work. Then, my card expired and now I got charged €12 per month for duo without even being asked. And the solo plan is now €10, which for...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had two spotify accounts, one registered in the mobile number and the other in the email, I...
PlanPremiumCountryNetherlandsDevicePC and PhoneOperating SystemAndroid & Windows 11 My Question or IssueSo a few days ago my Spotify wouldn't show what I was listening to on Discord, so I removed my account off of the connections. Which I did a coupl...