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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jai_22
  • Casual Listener
  • 239695 Views
  • 388 replies
  • 23 likes
  • Account
    Free
  • 239695 Views
  • 388 replies
  • 23 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12656 Views
  • 6 replies
  • 11 likes
  • Security
  • 12656 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • slothinaloft
  • Newbie
  • 527211 Views
  • 988 replies
  • 113 likes
  • Account
  • 527211 Views
  • 988 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127688 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127688 Views
  • 74 replies
  • 12 likes

unblocked but can't add back or even access profile

Hi,We both unblocked each other (siblings lol) and neither can find the other on spotify. Once I found him through the following list of a friend, I couldn't even right click his profile, while I could do that for other profiles. Is it because the Sp...

  • Casual Listener
  • Hi, We both unblocked each other (siblings lol) and neither can find the other on spotify. Once I found him through the following list of a friend, I couldn't even right click his profile, while I c...
  • cerenbdz
  • Visitor
  • 5018 Views
  • 4 replies
  • 0 likes
  • 5018 Views
  • 4 replies
  • 0 likes

Superuser Contribution I cannot play Jam as it keeps showing "too many people in this device"

I am trying to use jam with my friends but when i try to join it keeps showing pop up "cant join right now, too many people are connected to this device." I have tried to login logout even install and reinstall the app, i clear cache, and no other de...

  • Visitor
  • I am trying to use jam with my friends but when i try to join it keeps showing pop up "cant join right now, too many people are connected to this device." I have tried to login logout even install an...
  • MihailY
  • Moderator
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

My profile wont show when i search it in the search bar

My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working

  • Casual Listener
  • My profile wont show when i search it in the search bar, but i can see it in my friends following list, i have done everything, still not working
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Lost Account

I have just lost my spotify account of 2 years. PlanStudent accountCountryGhanaDeviceIphone 15Operating System(iOS 18) My Question or IssueHow do I get back my account?

  • Visitor
  • I have just lost my spotify account of 2 years.    Plan Student account Country Ghana Device Iphone 15 Operating System (iOS 18)   My Question or Issue How do I get back my...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 306 Views
  • 1 replies
  • 0 likes

How can I know the email of my account, but I am not logged in?

I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logged in with, If someone could help me find out what ...

  • Casual Listener
  • I have an account logged in on the TV, which has the user "[removed sensitive info]" and recently it was closed on my mobile, I wanted to try to access it again, but I don't remember the email I logg...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

How to remove recent activity after account has been stolen

PlanPremiumDeviceALLOperating SystemALL My Question or IssueSomehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue on related accounts... BUT... I have a bunch of explicit songs that the...

  • Visitor
  • Plan Premium Device ALL Operating System ALL   My Question or Issue Somehow my account was stolen, even though nothing was logged into the connect account. I already remediated the issue...
  • Luan
  • Spotify Star
  • 225 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Security
  • 225 Views
  • 1 replies
  • 1 likes

Solved!! Unable to login

My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?

  • Newbie
  • My gmail account is full and is unable to take new emails. I have forgotten the password. How will I login again?  
  • Luan
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Login
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Cómo puedo saber que correo utilizé si no tengo acceso a la cuenta?

Tengo una cuenta con el usuario "" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazado la cuenta, sólo quisiera saber cual es el correo para lograr acceder a mi cuenta. M...

  • Casual Listener
  • Tengo una cuenta con el usuario "<snip - Moderator edit>" y no me deja iniciar, incluso probe en el sitio de reiniciar contraseña de Spotify, y no logro encontrar con que correo he enlazad...
  • Novy
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • Other
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution fake followers in my artist profile

Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have the unrealistic follower issue. I think this is a ho...

  • Visitor
  • Hello, I have been bothering you with this problem for three days. I have informed you about the abnormal data flow in my Spotify profile. Thank you for fixing the streaming issue, but I still have t...
  • Eni
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unauthorised use of account

PlanPremiumCountryI’m2 iPhones and a Xbox My Question or IssueRecently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I haven’t listened to any of the songs before and also while I’m listening to music on...

  • Casual Listener
  • Plan Premium Country I’m 2 iPhones and a Xbox      My Question or Issue Recently I’ve had multiple songs and multiple playlists added to my account. I haven’t added them and I ...
  • Yordan
  • Moderator
  • 259 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 259 Views
  • 3 replies
  • 0 likes

Login, inaccessible email

Evening folks, I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the original phone number or email address it was setup on. Is the...

  • Visitor
  • Evening folks,   I am a Plan Member of a Premium Family Plan that my partner setup. He is the Plan Manager and has received a new phone. When trying to login he has no ability to access the or...
  • Maxim
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
  • 108 Views
  • 1 replies
  • 0 likes

Premium Duo account, would like to swap the plan manager with member.

We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejoining. Is this possible?

  • Visitor
  • We would like the current plan manager to become the plan member and the current plan member to become the manager. We live in the same household and would prefer to swap without cancelling and rejo...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

how do i change the plan manager?

i am the one paying for it but i am not manager

  • Visitor
  • i am the one paying for it but i am not manager
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

E-mail login problems

I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and add my email, it is said that there is no existing...

  • Visitor
  • I'm having a problem which is basically logging in with my email. When trying to log in with my email, the site says that my login or password is wrong. When I go to the "Forgot password" option, and...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 192 Views
  • 1 replies
  • 0 likes

How can I change countries on my profile if I can't select them?

I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)

  • Visitor
  • I'm travelling and need to change countries on my profile, but it will only let me select my country of origin and the UK. (I don't have premium)
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Charged for free trial on first day

money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back

  • Casual Listener
  • money was withdrawn from my account I tried spotify 3 months free trial on 7 december but i get charged for it how should i get my money back
  • Not applicable
  • 489 Views
  • 4 replies
  • 0 likes
  • 489 Views
  • 4 replies
  • 0 likes

Solved!! Cancelled subscription, but still got charged.

I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from spotify for this mistake. Has anyone else had similar...

  • Newbie
  • I recently cancelled my free trial (cancelled 3-15-12 when free trial ended 3-16-12) and was then charged $9.99 for the premium subscription. Because of this I was overdrafted and charged $25 from sp...
  • Not applicable
  • 13123 Views
  • 52 replies
  • 7 likes
  • 13123 Views
  • 52 replies
  • 7 likes

Superuser Contribution Tyler the Creator Will Not Play

I have a premium account in Australia and have not experienced this issue with any artist. Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod said it was an account issue and to create a new account. T...

  • Regular
  • I have a premium account in Australia and have not experienced this issue with any artist.   Spotify will not play Tyler the Creator songs. I have seen this issue previously posted and the mod...
  • Bueee
  • Visitor
  • 6010 Views
  • 10 replies
  • 1 likes
  • Account
    Other
  • 6010 Views
  • 10 replies
  • 1 likes