Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4495 Views
  • 0 replies
  • 9 likes
  • Security
  • 4495 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nolosabemos
  • Visitor
  • 464080 Views
  • 975 replies
  • 110 likes
  • Account
  • 464080 Views
  • 975 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205288 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205288 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113005 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113005 Views
  • 72 replies
  • 12 likes

Cannot Access Email Linked to Account

I got signed out of Spotify on my phone and on my computer. When I tried to sign in again it said my password was incorrect, so I attempted to reset my password with my email. However, I can no longer access my linked email because it was deactivated...

  • Newbie
  • I got signed out of Spotify on my phone and on my computer. When I tried to sign in again it said my password was incorrect, so I attempted to reset my password with my email. However, I can no longe...
  • Noah
  • Spotify Star
  • 1687 Views
  • 1 replies
  • 0 likes
  • Account
  • 1687 Views
  • 1 replies
  • 0 likes

Solved!! Suspicious Activity - Deleted playlists daily, now PERMANENTLY

Hello, My name is Johan and I've been having some weird activities happen upon me - my spotify account recently. I don't know what it came from, but I think someone has been logging onto my account, seeing as my playlists are getting removed daily af...

  • Casual Listener
  • Hello, My name is Johan and I've been having some weird activities happen upon me - my spotify account recently. I don't know what it came from, but I think someone has been logging onto my account, ...
  • Johanoxx
  • Casual Listener
  • 888 Views
  • 1 replies
  • 0 likes
  • Account
  • 888 Views
  • 1 replies
  • 0 likes

Account editing

Hi Spotify Community, I recently went Premium on one of my accounts, which has an email that doesn't exist. I would like to know, if i could edit a new email on that account, since i have another account without Premium. Thanks.

  • Visitor
  • Hi Spotify Community, I recently went Premium on one of my accounts, which has an email that doesn't exist. I would like to know, if i could edit a new email on that account, since i have another acc...
  • ListenToGlobal
  • Composer
  • 267 Views
  • 1 replies
  • 0 likes
  • Account
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login or reset

PlanPremiumCountryUKDeviceN/AOperating SystemN/A My Question or IssueLast week spotify randomly logged me out of my account on both phone and PC and when I tried to log back in I couldn't. I'm unable to reset my password as I no longer have access to...

  • Visitor
  • Plan Premium Country UK Device N/A Operating System N/A   My Question or Issue Last week spotify randomly logged me out of my account on both phone and PC and when I tried to log back ...
  • Peter
  • Spotify Legend
  • 697 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 697 Views
  • 2 replies
  • 1 likes

Log in failed error

Alright,I am very angry at the moment because the app sent me billions of notifications to pay my bill or my premium would get cancelled.Just before it got cancelled and my songs and stuff are gone I updated my pay method and got premium again before...

  • Casual Listener
  • Alright,I am very angry at the moment because the app sent me billions of notifications to pay my bill or my premium would get cancelled.Just before it got cancelled and my songs and stuff are gone I...
  • AmyLeeGod
  • Casual Listener
  • 570 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 570 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t play songs in recent update

PlanPremium CountryCanada DeviceiPhone 8 plus Operating SystemiOS 10 My Question or IssueWith the latest update, while a playlist is playing and I navigate elsewhere and click on a song. It does not pkay. All the time. I just cannot seem to pkay a so...

  • Music Fan
  •   Plan Premium   Country Canada   Device iPhone 8 plus    Operating System iOS 10   My Question or Issue With the latest update, while a playlist is playi...
  • Peter
  • Spotify Legend
  • 1264 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1264 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lost the ability to edit albums for no obvious reason

Previously I have been able to only save certain songs from an album and have only those songs appear in my library, as of last night I only have the option to save the entire album and can no longer remove individual songs from my library. This chan...

  • Casual Listener
  •   Previously I have been able to only save certain songs from an album and have only those songs appear in my library, as of last night I only have the option to save the entire album and can n...
  • Peter
  • Spotify Legend
  • 2256 Views
  • 4 replies
  • 2 likes
  • Account
    Other
  • 2256 Views
  • 4 replies
  • 2 likes

Log me out please

Help please I want to log out of all sessions.PlanPremiumCountryU.S.DeviceSamsung galaxy note 8Operating SystemAndroid Oreo My Question or Issue

  • Newbie
  • Help please I want to log out of all sessions. Plan Premium Country U.S. Device Samsung galaxy note 8 Operating System Android Oreo   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • Premium
  • 439 Views
  • 1 replies
  • 0 likes

Links not working and friend cant follow me

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueIve uploaded a few episode now and i have not been able to share any of them. When i attempt to, when you click on the link, it opens a pages that says "Sorry cant find tha...

  • Casual Listener
  • Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue Ive uploaded a few episode now and i have not been able to share any of them.  When i attem...
  • Chris_Hunter
  • Casual Listener
  • 910 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 910 Views
  • 2 replies
  • 0 likes

Superuser Contribution I pay for premium every month but app says I don't have a membership/lost all my songs

I've had Spotify premium for over a year. As per usual on the 22nd of the month I get charged $9.99 for my premium membership however, two days ago I lost all my saved songs in the library AND my playlists on my account. Every time I log into my acco...

  • Visitor
  • I've had Spotify premium for over a year. As per usual on the 22nd of the month I get charged $9.99 for my premium membership however, two days ago I lost all my saved songs in the library AND my pla...
  • user-removed
  • Not applicable
  • 789 Views
  • 2 replies
  • 0 likes
  • 789 Views
  • 2 replies
  • 0 likes

Different usernames

After Spotify support had to delete my account and then activate it,my username is different. I now how to username. How can I change it to the username I’m using here. And why can’t you delete your own account? Security reasons or something? Thanks.

  • Visitor
  • After Spotify support had to delete my account and then activate it,my username is different. I now how to username. How can I change it to the username I’m using here. And why can’t you delete your ...
  • user-removed
  • Not applicable
  • 1079 Views
  • 8 replies
  • 1 likes
  • Other
  • 1079 Views
  • 8 replies
  • 1 likes

Solved!! Moving Playlists Between Accounts

I was in contact with a Spotify help 3 days ago as I wanted to change the address linked to my Spotify account. They suggested I make a new account and re-register for Premium on that one. They said they would be able to transfer my playlists to the ...

  • Newbie
  • I was in contact with a Spotify help 3 days ago as I wanted to change the address linked to my Spotify account. They suggested I make a new account and re-register for Premium on that one. They said ...
  • PauletteR
  • Regular
  • 714 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 714 Views
  • 2 replies
  • 0 likes

Can’t login

Hi, earlier today my mother was logged out of her Spotify account and she now cannot log back in. We have tried all possible password combinations, we have tried multiple password resets (no email arrives) and we have tried to login via Facebook (say...

  • Newbie
  • Hi, earlier today my mother was logged out of her Spotify account and she now cannot log back in. We have tried all possible password combinations, we have tried multiple password resets (no email ar...
  • Jose_M
  • Spotify Star
  • 697 Views
  • 1 replies
  • 1 likes
  • Login
  • 697 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Multiple Accounts, One's Frozen

PlanFreeCountryUnited StatesDeviceAcer Aspire 3Operating SystemWindows 10 My Question or IssueI was transfering playlists, artists, etc. to a new account. I still had 2 playlists to transfer until my old account stopped updating. On my old account I ...

  • Casual Listener
  • ...laylists to transfer until my old account stopped updating. On my old account I made these playlists public and the ones i had transferred already private. However, when I logged in to my new account, t...
  • Peter
  • Spotify Legend
  • 1378 Views
  • 2 replies
  • 1 likes
  • Account
  • 1378 Views
  • 2 replies
  • 1 likes

Account wiped completely

OK i dont know what the heck has happened but my account has been completely wiped. All my starred songs are gone, my playlists, my friends list...gone. My account seems to have been downgraded back to a free account (ive had premium for the last 6 m...

  • Casual Listener
  • OK i dont know what the heck has happened but my account has been completely wiped. All my starred songs are gone, my playlists, my friends list...gone. My account seems to have been downgraded back ...
  • bluelightning19
  • Casual Listener
  • 656 Views
  • 1 replies
  • 0 likes
  • Account
  • 656 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged Accounts = 'Empty' Tracks

For some reason I had 2 Shazam accounts. These have been merged and although the it looks as though the 2 histories have been merged too only a portion of the tracks appear in the playlist in Spotify. The full list is 192 only 105 show. I have tried ...

  • Casual Listener
  • For some reason I had 2 Shazam accounts. These have been merged and although the it looks as though the 2 histories have been merged too only a portion of the tracks appear in the playlist in Spotify...
  • Peter
  • Spotify Legend
  • 1535 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1535 Views
  • 3 replies
  • 0 likes

ACCOUNT HACKED AND CANT RECOVER!!!

My account has been hacked, the email and password changed and now I cannot regain control! I noticed that in my recently played and other playlists that a load of new and completely alien tracks started creeping in. I cancelled the premium but have ...

  • Newbie
  • My account has been hacked, the email and password changed and now I cannot regain control! I noticed that in my recently played and other playlists that a load of new and completely alien tracks sta...
  • Jᴀᴄᴋ
  • Roadie
  • 502 Views
  • 1 replies
  • 0 likes
  • Account
  • 502 Views
  • 1 replies
  • 0 likes

Huge error made by Spotify

Uhm... it's a bit awkward... I used to share the Spotify Family package with myex, with who we haven't been together anymore for a long time and now my currentpartner invited me to join her family and now she sees me under herfamily overview as my ex...

  • Regular
  • Uhm... it's a bit awkward... I used to share the Spotify Family package with my ex, with who we haven't been together anymore for a long time and now my current partner invited me to join her famil...
  • Jᴀᴄᴋ
  • Roadie
  • 685 Views
  • 9 replies
  • 0 likes
  • Account
  • 685 Views
  • 9 replies
  • 0 likes

Problem with the "download playlist"

Ok, I'm on premium. I downloaded the playlists that I listen the most (pc and android). The next day I go out and surprise! None of those paylists was downloaded, so I had to use my data. It is the first time it happens to me. What happened? In that ...

  • Visitor
  • Ok, I'm on premium. I downloaded the playlists that I listen the most (pc and android). The next day I go out and surprise! None of those paylists was downloaded, so I had to use my data. It is the f...
  • Jᴀᴄᴋ
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • Premium
  • 446 Views
  • 1 replies
  • 0 likes