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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83389 Views

29 replies

0 likes

  • 83389 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104401 Views

10 replies

3 likes

Account
Login
  • 104401 Views
  • 10 replies
  • 3 likes

Superuser Contribution Facebook Profile Picture on Album Cover

Premium, Turkey, iPhone6, MacOSWhy on earth do you put my facebook profile pic on "Weekly Discover" album cover? I am addressing Spotify.Do you suppose that it would make anything look symphathetic or something? I have been using Spotify for years an...

Visitor

Premium, Turkey, iPhone6, MacOS Why on earth do you put my facebook profile pic on "Weekly Discover" album cover? I am addressing Spotify. Do you suppose that it would make anything ...

Peter

Spotify Legend

653 Views

1 replies

0 likes

Security
  • 653 Views
  • 1 replies
  • 0 likes

Greyed out Songs in Playlist

I have created a playlist with all my local files(5000+) and not one of them are playable. I have cleared my cache, I am running a VPN, I have opened the firewall and let spotify through. I STILL cannot play any of my songs . I seem to have exhausted...

Casual Listener

I have created a playlist with all my local files(5000+) and not one of them are playable.  I have cleared my cache, I am running a VPN, I have opened the firewall and let spotify through. ...

fekall

Casual Listener

868 Views

5 replies

1 likes

Other
Premium
  • 868 Views
  • 5 replies
  • 1 likes

Solved!! Search Result Problem

Hey guys, I just search my account on spotify but i cant see myself in search results(for my friends :)). How do I get my friends to find me?

Casual Listener

Hey guys, I just search my account on spotify but i cant see myself in search results(for my friends  :)). How do I get my friends to find me?

user-removed

Not applicable

535 Views

2 replies

0 likes

Account
Other
  • 535 Views
  • 2 replies
  • 0 likes

Solved!! Android app

PlanFreeCountryQatar DeviceHuawei mate 20 proOperating SystemAndroid 9My Question or IssueSpotify is available in my country and I can listen and use it on my laptop however I am unable to download the app from play store as it says that it's not ava...

Casual Listener

Plan Free Country Qatar  Device Huawei mate 20 pro Operating System Android 9 My Question or Issue Spotify is available in my country and I can listen and use it on my laptop however I ...

user-removed

Not applicable

1008 Views

4 replies

0 likes

Account
Free
  • 1008 Views
  • 4 replies
  • 0 likes

Hacked

i Had an account which was premium and it was hacked, without thinking I logged out and obviously can’t log back in again. My email is not associated with the account and I can’t reset the password. How do I get back into the account so I can delete ...

Visitor

i Had an account which was premium and it was hacked, without thinking I logged out and obviously can’t log back in again. My email is not associated with the account and I can’t reset the password. ...

user-removed

Not applicable

514 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 514 Views
  • 1 replies
  • 0 likes

I want to change my Spotify username

PlanFreeCountryUSDeviceGoogle Pixel 2Operating SystemAndroid PieMy Question or IssueI signed up for Spotify today and chose a username (HackerApollo), but for some reason, it appears as pa66kgamlctvu1gy5ftxw5ooc. Can this be changed before I decide t...

Visitor

Plan Free Country US Device Google Pixel 2 Operating System Android Pie My Question or Issue I signed up for Spotify today and chose a username (HackerApollo), but for some reason, it appear...

user-removed

Not applicable

965 Views

3 replies

0 likes

Account
Other
  • 965 Views
  • 3 replies
  • 0 likes

Cheaper Premium service WITH a few adverts?

I'm sure I'm not the only one who believes the premium service expecially here in the UK at £10 ($15.28 USD) per month is extremely expensive! Sure we don't get adverts, but I never mind them anyway unless theres too many. If revenue is such an issue...

Newbie

I'm sure I'm not the only one who believes the premium service expecially here in the UK at £10 ($15.28 USD) per month is extremely expensive!   Sure we don't get adverts, but I never mind the...

vewh1v_d-fvp

Newbie

548 Views

2 replies

0 likes

Account
Free
Premium
Subscription
Unlimited
  • 548 Views
  • 2 replies
  • 0 likes

Suddenly unlogged and familiar plan goes away (SOLVED)

Hi everybody, I've got a familiar plan since almost on year since now. Today i went to listen to spotify and i was unlogged (i was surprised, i didn't logged out at any moment). Tried to log in with my email but was not possible, so i reset my passwo...

Visitor

Hi everybody,   I've got a familiar plan since almost on year since now.    Today i went to listen to spotify and i was unlogged (i was surprised, i didn't logged out at any moment...

Jose_M

Spotify Star

472 Views

1 replies

0 likes

Account
  • 472 Views
  • 1 replies
  • 0 likes

Spotify wont let me log in on other devices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a free spotify account on my phone, and I've had it for a few years now. I have tried ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Jose_M

Spotify Star

1490 Views

1 replies

0 likes

Account
Login
  • 1490 Views
  • 1 replies
  • 0 likes

Solved!! CUT IT OUT WITH THE TROJAN MAN ads

MAKE IT STOP!!!!! No one wants to hear commercials about condoms. It's offensive, especially in the workplace where many Spotify users play their music. Please make it stop.

Casual Listener

MAKE IT STOP!!!!! No one wants to hear commercials about condoms. It's offensive, especially in the workplace where many Spotify users play their music. Please make it stop.

Braydog547

Newbie

2401 Views

4 replies

1 likes

Other
  • 2401 Views
  • 4 replies
  • 1 likes

[All Platforms][Other] Excessive ads

Its 4th of July and my neighbors are lighting fireworks. Im playing a relaxing playlist for my dog and literally every song or 2 is followed by atleast 3 ads. This seems excessive. If I've already listened to 10 mins worth of ads shouldn't that give ...

Newbie

Its 4th of July and my neighbors are lighting fireworks. Im playing a relaxing playlist for my dog and literally every song or 2 is followed by atleast 3 ads. This seems excessive. If I've already li...

Samnb1290

Casual Listener

767 Views

1 replies

0 likes

All Platforms
Other
  • 767 Views
  • 1 replies
  • 0 likes

[Daily Mixes] Changes to song selection on Daily Mixes

Until yesterday my Daily Mixes were great. A little repetitive, but that was fine. Yesterday they decided to only select the least known songs from the artists. The exact same artists are listed at the top but all the songs are obscure. Can I turn of...

Newbie

Until yesterday my Daily Mixes were great.  A little repetitive, but that was fine. Yesterday they decided to only select the least known songs from the artists. The exact same artists are liste...

Samnb1290

Casual Listener

664 Views

1 replies

0 likes

Playlists
  • 664 Views
  • 1 replies
  • 0 likes

Showing offline when I’m not

PlanPremiumCountryUKDevice(iPhone 6) My Question or IssueSpotify keeps not working whenever I am not using wi fi. Initially, it would not play any music when I was not on wi fi, even though the music was already downloaded. I also do have data if it ...

Visitor

Plan Premium Country UK Device (iPhone 6)   My Question or Issue Spotify keeps not working whenever I am not using wi fi. Initially, it would not play any music when I was not on wi fi, ...

A_Musicophile

Community Legend

664 Views

1 replies

1 likes

Account
Login
  • 664 Views
  • 1 replies
  • 1 likes

Someone using my Account using a PS4

Since Yesterday I have notice a new Connected Device in my Spotify Connect Tab, it's a Playstation called "PS4-666". They keep switching to their device and listenting to russian music on my premium account. Since they're using a PS4, I cannot discun...

Visitor

 Since Yesterday I have notice a new Connected Device in my Spotify Connect Tab, it's a Playstation called "PS4-666".    They keep switching to their device and listenting to russian...

Billy-J

Spotify Star

2295 Views

1 replies

0 likes

Account
Security
  • 2295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help recovering my premium acct. I purchased a new phone and lost my premium account info

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Katerina

Spotify Legend

827 Views

2 replies

0 likes

Login
Premium
Subscription
  • 827 Views
  • 2 replies
  • 0 likes

Account Hacked

alexandria.galevPremiumCanada iPhone XS MaxIOS A couple of days ago I opened my spotify account to listen to some music and I noticed that in the "recently listened to" category there were playlists that I had never even clicked on before. When I wen...

Visitor

alexandria.galev Premium Canada   iPhone XS Max IOS     A couple of days ago I opened my spotify account to listen to some music and I noticed that in the "recently listened to...

Billy-J

Spotify Star

1348 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 1348 Views
  • 1 replies
  • 0 likes

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram o valor de 10 reais.

Visitor

Eu não tinha mais direito ao teste grátis do premium mas mesmo assim me cobraram o valor de 10 reais. 

Bittencourt

Spotify Star

438 Views

1 replies

0 likes

Account
Premium
  • 438 Views
  • 1 replies
  • 0 likes

New Update Sucks, How to switch it back

PlanPremiumCountryU.S.DeviceSamsungOperating SystemAndroid This New Update SUCKS! I've never posted on here before but after today I can't help it. I personally e-mailed Spotify Support explaining my frustration. After that I found this website and s...

Visitor

  Plan Premium Country U.S. Device Samsung Operating System Android   This New Update SUCKS! I've never posted on here before but after today I can't help it. I personally e-maile...

hoodeddefender

Gig Goer

7772 Views

6 replies

9 likes

Account
  • 7772 Views
  • 6 replies
  • 9 likes

SEND A MESSAGE OR SONG THROUGH SPOTIFY - not third party

Plan- PremiumCountry- CanadaDevice- Huawei Android or Mac computer desktop app. I simply want to send a song THROUGH Spotify to another Spotify user that I follow. AND send a message THROUGH Spotify. NOT through a third party integration (facebook, m...

Newbie

Plan- Premium Country- Canada Device- Huawei Android or Mac computer desktop app.   I simply want to send a song THROUGH Spotify to another Spotify user that I follow.    AN...

Bethany_Dawn

Community Legend

1283 Views

1 replies

0 likes

Account
  • 1283 Views
  • 1 replies
  • 0 likes

Getting charged on free subscription

I’m on a free Spotify account (have checked my account to make sure) but I’ve just noticed for the month of June and July I’ve been charged a monthly fee. There is no other account that should be using my personal credit card. How do I fix this?

Visitor

I’m on a free Spotify account (have checked my account to make sure) but I’ve just noticed for the month of June and July I’ve been charged a monthly fee. There is no other account that should be usi...

Luan

Spotify Star

472 Views

1 replies

0 likes

Account
Free
  • 472 Views
  • 1 replies
  • 0 likes