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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653729 Views

13 replies

4 likes

Account
  • 653729 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734160 Views

18 replies

29 likes

  • 734160 Views
  • 18 replies
  • 29 likes

My son reset my account and now everything is gone?! :(

I had a Premium Family Plan. My oldest son, myself, and my husband all had profiles. My younger son decided to do something to my account and I believe has reset/deleted my entire account. I know can log in but my account is back to the free account,...

Newbie

I had a Premium Family Plan. My oldest son, myself, and my husband all had profiles. My younger son decided to do something to my account and I believe has reset/deleted my entire account. I know can...

A_Musicophile

Community Legend

676 Views

1 replies

0 likes

Account
Premium
  • 676 Views
  • 1 replies
  • 0 likes

Account hacked. Can’t end premium

My account was hacked this morning and somehow the hacker managed to change the email to my account and this went right over Spotify’s head so now I can’t cancel my premium subscription and I can no longer use my account. I’ve sent three emails to Sp...

Newbie

My account was hacked this morning and somehow the hacker managed to change the email to my account and this went right over Spotify’s head so now I can’t cancel my premium subscription and I can no ...

Brunelicia

Community Legend

1135 Views

1 replies

0 likes

Account
Free
Login
Other
Premium
Subscription
Unlimited
  • 1135 Views
  • 1 replies
  • 0 likes

HACKED account

PlanPremiumCountrySwitzerland Device(Samsung Galaxy 9+)Operating System(Android) My Question or IssueMy account got hacked today, once again I can't believe that Spotify would let someone randomly change your email address without actually requesting...

Casual Listener

Plan Premium Country Switzerland   Device (Samsung Galaxy 9+) Operating System (Android)   My Question or Issue My account got hacked today, once again I can't believe that Spoti...

Brunelicia

Community Legend

5410 Views

5 replies

2 likes

Account
Security
  • 5410 Views
  • 5 replies
  • 2 likes

No "All Songs" playlist -- Doesn't exist???

PlanFamily PlanCountryCanada DevicePixel 3 My Question or IssueTo my family plan, I added my brother. For some reason, his home page for his music is not at all like mine or the rest of my family -- he does not have an all songs option to listen to a...

Casual Listener

Plan Family Plan Country Canada   Device Pixel 3   My Question or Issue To my family plan, I added my brother. For some reason, his home page for his music is not at all like mine ...

SugarCinnamon

Casual Listener

432 Views

1 replies

0 likes

Account
  • 432 Views
  • 1 replies
  • 0 likes

Cannot reset email - "The email you provided is not associated with an active Spotify account"

PlanFree/PremiumCountryCanada My Question or IssueI haven't used my profile in a few years and am trying to restart my premium account. I forgot my password and am trying to reset. trying to reset my password but when I enter my email it says "The us...

Newbie

Plan Free/Premium Country Canada   My Question or Issue I haven't used my profile in a few years and am trying to restart my premium account. I forgot my password and am trying to reset. t...

Maxim

Spotify Star

7211 Views

1 replies

0 likes

Account
  • 7211 Views
  • 1 replies
  • 0 likes

[Account] Unable to access account

My Question or IssueUnable to access account through email or password, though I am able to provide other details such as payment/payment method verification and username. I've been gridlocked out of the account and all I'd like to do is access it on...

Newbie

My Question or Issue Unable to access account through email or password, though I am able to provide other details such as payment/payment method verification and username.  I've been gridlock...

Brunelicia

Community Legend

559 Views

1 replies

0 likes

Account
Login
Other
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me puedo logear en mi dispositivo android. REALMENTE MOLESTO.

Plan: PremiumCountry: MéxicoDevice: Sony Xperia XOperating System: Android Oreo My Question or IssueSe actualizó la app, hizo logout de la app y cuando quiero entrar no me permite porque la app estaba en modo offline. Lo peor de todo es la respuesta ...

Casual Listener

Plan: Premium Country: México Device: Sony Xperia X Operating System: Android Oreo   My Question or Issue Se actualizó la app, hizo logout de la app y cuando quiero ent...

luigifer_29

Casual Listener

944 Views

2 replies

0 likes

Login
Premium
  • 944 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm on a Premium for Family or Student discount?

Plan Family Premium Country Canada Device My Question or Issue Why is the family plan excluded from the offer? Only the base premium plan gets the Google home mini? That is complete BS. Every other Country the family plan was eligible

Regular

Plan Family Premium Country Canada Device     My Question or Issue Why is the family plan excluded from the offer?  Only the base premium plan gets the Google home mini...

Guido

Spotify Legend

50799 Views

411 replies

167 likes

Account
Subscription
  • 50799 Views
  • 411 replies
  • 167 likes

Solved!! Solicitud baja Spotify Community

Hola a tod@s!Solicito ayuda para darme de baja DE SPOTIFY COMMUNITY. Voy a seguir siendo usuario de mi plan familiar pero deseo eliminar mi cuenta de esta comunidad.¿Por qué? estoy convencido de que están hackeando mi cuenta para crearme playlists e ...

Casual Listener

Hola a tod@s! Solicito ayuda para darme de baja DE SPOTIFY COMMUNITY. Voy a seguir siendo usuario de mi plan familiar pero deseo eliminar mi cuenta de esta comunidad. ¿Por qué? estoy convencido d...

jerovolador

Casual Listener

1135 Views

2 replies

0 likes

Security
  • 1135 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problemas descarag

Ayer entre a mi aplicación de Spotify y note que toda mi música ya no estaba descargada, tras volverla a descargar vi que varias canciones no se podían descargar. Tras seleccionarlas las canciones desaparecen de mi lista, se cierra la aplicación, ya ...

Newbie

Ayer entre a mi aplicación de Spotify y note que toda mi música ya no estaba descargada, tras volverla a descargar vi que varias canciones no se podían descargar. Tras seleccionarlas las canciones de...

Katerina

Spotify Legend

497 Views

1 replies

0 likes

Account
Premium
Subscription
  • 497 Views
  • 1 replies
  • 0 likes

My account has been hacked

Dear All,I need HELPI do not no what to doI have written to support and the only answer is that i should write here in the communityMy email has been changed and on top of that I got an email from spotify in German saying spotify has changed my email...

Casual Listener

Dear All, I need HELP I do not no what to do I have written to support and the only answer is that i should write here in the community My email has been changed and on top of that I got an email...

Billy-J

Spotify Star

859 Views

1 replies

0 likes

Account
  • 859 Views
  • 1 replies
  • 0 likes

Merge accounts

Hi, I would like to merge two spotify accounts without losing the followers of my playlists. Could you help me?

Visitor

Hi, I would like to merge two spotify accounts without losing the followers of my playlists. Could you help me?

user-removed

Not applicable

619 Views

2 replies

0 likes

  • 619 Views
  • 2 replies
  • 0 likes

Solved!! Why i can't edit my email in edit profile?

When i want to change my email in edit profile i can't type my new email , i can't chane my date of birth and country too. I've tried it in my phone, laptop, computer, and ipad to but nothing's working.

Casual Listener

  When i want to change my email in edit profile i can't type my new email , i can't chane my date of birth and country too. I've tried it in my phone, laptop, computer, and ipad to but nothing...

user-removed

Not applicable

6098 Views

8 replies

0 likes

Account
  • 6098 Views
  • 8 replies
  • 0 likes

reset trial

PlanFree intereseted in PremiumCountryspainDevicepcOperating Systempc My Question or Issuei think i had a subscription many years ago, at least over 4 years ago. anyhow im interested in trying premium as a game has been released that has spotify inte...

Newbie

Plan Free intereseted in Premium Country spain Device pc Operating System pc   My Question or Issue i think i had a subscription many years ago, at least over 4 years ago.   any...

Billy-J

Spotify Star

1522 Views

1 replies

0 likes

Account
Premium
  • 1522 Views
  • 1 replies
  • 0 likes

Lost playlists from spotify free to spotify family

PlanFree and PremiumCountrySpainDeviceMacbook AIROperating SystemmacOS Sierra 10.12.6 My Question or IssueI have joined to a family plan. Before I had a spotify free accont, and I still conserve it entering by facebook. I can not get my playlists and...

Newbie

Plan Free and Premium Country Spain Device Macbook AIR Operating System macOS Sierra 10.12.6   My Question or Issue I have joined to a family plan. Before I had a spotify free acc...

Nico

Community Legend

507 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 507 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Language of recommendations

I live in Sweden, but am not interested in Swedish music and more importantly not interested in Swedish podcasts at all. Preferably I'd like US podcast recommendations. I can't find any way to change this in the settings?I've set my language preferen...

Casual Listener

I live in Sweden, but am not interested in Swedish music and more importantly not interested in Swedish podcasts at all. Preferably I'd like US podcast recommendations. I  can't find any way to ...

ImTheLouD1

Casual Listener

12744 Views

11 replies

7 likes

Account
  • 12744 Views
  • 11 replies
  • 7 likes

CAN'T CREATE ARTIST PROFILE

Hi!I have a huge problem creating my artist profile.I sign in with a new personal spotify account with my email, than i don't know what to do. I'm an indipendent and i use Tunecore, they’ll take care of getting my music in Spotify. So i can't underst...

Newbie

Hi! I have a huge problem creating my artist profile. I sign in with a new personal spotify account with my email, than i don't know what to do. I'm an indipendent and i use Tunecore, they’ll ...

OneByBoo

Roadie

912 Views

1 replies

0 likes

Account
  • 912 Views
  • 1 replies
  • 0 likes

Led Zeppelin

There is no single Led Zeppelin original audio on the Spotify . Please help.PlanFreeCountryIndiaDevice(Pixel 2/ iPad 3/ PC)Operating System(Android Q Beta/ iOS / Windows 10) My Question

Newbie

There is no single Led Zeppelin original audio on the Spotify . Please help. Plan Free Country India Device (Pixel 2/ iPad 3/ PC) Operating System (Android Q Beta/ iOS / Windows 10)   ...

OneByBoo

Roadie

487 Views

1 replies

0 likes

Account
Free
Other
  • 487 Views
  • 1 replies
  • 0 likes

Friends Feed Not Working

I recently tried connecting my facebook account with my Spotify account and whenever i try to click on find friends, it says We couldn't load Friends to Follow. I already disconnect and reconnected my facebook account.

Newbie

I recently tried connecting my facebook account with my Spotify account and whenever i try to click on find friends, it says We couldn't load Friends to Follow. I already disconnect and reconnected m...

Nico

Community Legend

316 Views

1 replies

0 likes

Account
Login
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Web player: No playback. Oops something went wrong. Reload message

Hi, a family member who is part of the plan keeps getting the oops reload message and cannot play anything at all.This happens in both chrome and firefox (we don't want to install a separate app)Loging into a different account using the same device a...

Casual Listener

Hi, a family member who is part of the plan keeps getting the oops reload message and cannot play anything at all. This happens in both chrome and firefox (we don't want to install a separate app) ...

dfasd

Casual Listener

2376 Views

1 replies

0 likes

Account
Other
Subscription
  • 2376 Views
  • 1 replies
  • 0 likes