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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421772 Views
  • 965 replies
  • 108 likes
  • Account
  • 421772 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186652 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186652 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103504 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103504 Views
  • 69 replies
  • 10 likes

Superuser Contribution Link an active account

My Question or Issue I would like to link an excisting spotify account to my family account without losing the personal playlists. Is this possible? If so, how do I do this?

  • Casual Listener
  • My Question or Issue   I would like to link an excisting spotify account to my family account without losing the personal playlists. Is this possible? If so, how do I do this?
  • Guido
  • Spotify Legend
  • 698 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution My wife has lost access to her premium account

My wife has been getting signed out of her Spotify account, and when she reset her password to get back in, she was greeted with a brand new free account. I know the profile is still there as I follow it (gigglyshanks) she just doesn't have access to...

  • Visitor
  • My wife has been getting signed out of her Spotify account, and when she reset her password to get back in, she was greeted with a brand new free account. I know the profile is still there as I follo...
  • Guido
  • Spotify Legend
  • 467 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 467 Views
  • 2 replies
  • 0 likes

I can't link my spotify account to my playstation.

Hello. First of all I have to ask you to bear with me for a while, this isn't the typical problem, so please hear me out. A couple of years ago, a STRANGER created me an spotify account. He claimed that he would use an offer somewhat related to PlayS...

  • Casual Listener
  • Hello. First of all I have to ask you to bear with me for a while, this isn't the typical problem, so please hear me out.   A couple of years ago, a STRANGER created me an spotify account. He ...
  • Jose_M
  • Spotify Star
  • 995 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 995 Views
  • 5 replies
  • 0 likes

Account locked

PlanPremiumCountrysingapore Hi, so basically i got logged out and tried to log back in, only for them to say i have to reset my password, which i tried by clicking on the direct link provided. Typing my email in the reset gave me a error saying 'The ...

  • Casual Listener
  •   Plan Premium Country singapore       Hi, so basically i got logged out and tried to log back in, only for them to say i have to reset my password, which i tried by click...
  • Jose_M
  • Spotify Star
  • 3225 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 3225 Views
  • 6 replies
  • 1 likes

I want to get premium, but the credit card won't get accepted. Help?

PlanFreeCountryParaguayDeviceHuawei Y7 2018Operating SystemAndroid OreoMy Question or IssueSo, I just created my account and wanted to start my free 30 day trial right away, I entered my credit card info, but for some reason it won't go through, I tr...

  • Casual Listener
  •   Plan Free Country Paraguay Device Huawei Y7 2018 Operating System Android Oreo My Question or Issue So, I just created my account and wanted to start my free 30 day trial right away,...
  • Brunelicia
  • Community Legend
  • 422 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 422 Views
  • 5 replies
  • 1 likes

Solved!! Facebook account problem

Hello, i've got problem with my spotify facebook account. I had my account connected with facebook but last time i created spotify account for my family and accidentally I connected it with my facebook account which was connected to my first account,...

  • Casual Listener
  • Hello, i've got problem with my spotify facebook account. I had my account connected with facebook but last time i created spotify account for my family and accidentally I connected it with my facebo...
  • Tost123
  • Casual Listener
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
  • 483 Views
  • 1 replies
  • 0 likes

Prélèvent Premium et Family

Je suis débitée chaque mois de Spotify Premium (9,99€) et Spotify Family (14,99€). Comment faire pour n’etre Prélevée que de Spotify Family? Merci PlanPremium/FamilyCountryFranceDeviceIPhone 6sOperating SystemIOS

  • Visitor
  • Je suis débitée chaque mois de Spotify Premium (9,99€) et Spotify Family (14,99€). Comment faire pour n’etre Prélevée que de Spotify Family? Merci   Plan Premium/Family Country France Devi...
  • Brunelicia
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • Premium
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Borrar mi cuenta permanente

Hola, quiero borrar mi cuenta permanentemente, el problema es que al momento de tratar de dar clic en el link para poder llenar el formulario me manda de nuevo a la pagina de incio, ademas, no tengo la mas minima idea de como ponerme en contacto con ...

  • Visitor
  • Hola, quiero borrar mi cuenta permanentemente, el problema es que al momento de tratar de dar clic en el link para poder llenar el formulario me manda de nuevo a la pagina de incio, ademas, no tengo ...
  • Katerina
  • Spotify Legend
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Can't connect Facebook

Can't reconnect a new Facebook accountPlanStudent PremiumCountryLithuaniaDeviceAllOperating SystemWindows 10 My Question or Issue Hi there, the situation is as follows: quite some time ago I removed the Facebook account I registered to Spotify with. ...

  • Casual Listener
  • Can't reconnect a new Facebook account Plan Student Premium Country Lithuania Device All Operating System Windows 10   My Question or Issue  Hi there, the situation is as follows...
  • Jose_M
  • Spotify Star
  • 1093 Views
  • 3 replies
  • 0 likes
  • Account
  • 1093 Views
  • 3 replies
  • 0 likes

My account has been hacked.

My account has been hacked. At the same time, my username was changed. I unsubscribed from Premium due to this. I am now on the Free Plan, but it continues. I've changed my password and am out of ideas how to prevent this. I'm looking for any advice ...

  • Visitor
  • My account has been hacked.    At the same time, my username was changed. I unsubscribed from Premium due to this. I am now on the Free Plan, but it continues. I've changed my password an...
  • xoholo
  • Composer
  • 833 Views
  • 2 replies
  • 0 likes
  • Security
  • 833 Views
  • 2 replies
  • 0 likes

Superuser Contribution My old email is deleted, know i cant change account

I don't know how to use this tip, cause everytime i click at it, it just send me to my own account. I dont know how i create a new account, with my new email, and the old email is deleted. Tip: If you no longer have access to the registered email add...

  • Newbie
  • I don't know how to use this tip, cause everytime i click at it, it just send me to my own account. I dont know how i create a new account, with my new email, and the old email is deleted.  Tip...
  • Katerina
  • Spotify Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google-Home does NOT connect to my Spotify Account

After completing step 7 to link GoogleHome app to my Spotify account (once it has identified it correctly), specifically after the step where it says "Tap OKAY to confirm", it takes me to a blank page and nothing happens. I tried installing, reinstal...

  • Newbie
  • After completing step 7 to link GoogleHome app to my Spotify account (once it has identified it correctly), specifically after the step where it says "Tap OKAY to confirm", it takes me to a blank pag...
  • Katerina
  • Spotify Legend
  • 580 Views
  • 1 replies
  • 0 likes
  • Account
  • 580 Views
  • 1 replies
  • 0 likes

Accounts won't sync

Hello, some of the songs I have on my mobile won't play or even show up on desktop version. For example, I can play all the songs by Chance the Rapper on my phone but I can't play any of them on my desktop version. I have premium subscription for ind...

  • Visitor
  • Hello, some of the songs I have on my mobile won't play or even show up on desktop version. For example, I can play all the songs by Chance the Rapper on my phone but I can't play any of them on my d...
  • OneByBoo
  • Roadie
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 362 Views
  • 1 replies
  • 0 likes

Deleted old email and dont know password

I deleted my email a loooong time ago, that I created for my spotify account and created a new one. But now I'm trying to log into hulu that is connected with my spotify account and I can't because I don't remember my password but I also can't reset ...

  • Newbie
  • I deleted my email a loooong time ago, that I created for my spotify account and created a new one. But now I'm trying to log into hulu that is connected with my spotify account and I can't because I...
  • Noah
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Can't remember password + e-mail does not work

Hi, I stupidly logged out of my Spotify account on my Macbook. Now I can not remember my password and the e-mail I have used to my account is no longere valid. Any tips?

  • Newbie
  • Hi, I stupidly logged out of my Spotify account on my Macbook. Now I can not remember my password and the e-mail I have used to my account is no longere valid. Any tips? 🙂 
  • Noah
  • Spotify Star
  • 421 Views
  • 1 replies
  • 1 likes
  • 421 Views
  • 1 replies
  • 1 likes

You got to be kiddin'!? Absolutely absurd app behavior.

This is ridiculous! I am not the first to demand a solution but hopefully the last! Please take this seriously and update your app or add features on your web interface, as the way things are now you are pissing off customers who use the offline feat...

  • Newbie
  • This is ridiculous! I am not the first to demand a solution but hopefully the last! Please take this seriously and update your app or add features on your web interface, as the way things are now you...
  • Noah
  • Spotify Star
  • 444 Views
  • 1 replies
  • 0 likes
  • Login
  • 444 Views
  • 1 replies
  • 0 likes

Forgot Password For Spotify- Email registered to an old email account that I cant access

Hi,I do not know my password to login to Spotify and to create a new password it is sending the renew password process to an old email that i no longer have access to. What are my options? Thank you, Kayla

  • Newbie
  • Hi, I do not know my password to login to Spotify and to create a new password it is sending the renew password process to an old email that i no longer have access to. What are my options?   ...
  • Noah
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • Account
  • 520 Views
  • 1 replies
  • 0 likes

Solved!! Log in every time

PlanPremiumCountry Germany My Question or Issue Every time I start my computer or phone, i have to log in in my spotify app once again

  • Casual Listener
  • Plan Premium Country  Germany     My Question or Issue  Every time I start my computer or phone, i have to log in in my spotify app once again
  • Flo910
  • Casual Listener
  • 1629 Views
  • 2 replies
  • 0 likes
  • Premium
  • 1629 Views
  • 2 replies
  • 0 likes

Made for you dosent seem to work.

PlanPremiumCountryIndiaDeviceAndroid, Dell InspironOperating SystemAndroid, Ubuntu My Question or Issue Well i had created a new account on spotify and on the home screen i was asked to select my preferences like artist i like and all. I directly mov...

  • Visitor
  • Plan Premium Country India Device Android, Dell Inspiron Operating System Android, Ubuntu   My Question or Issue   Well i had created a new account on spotify and on the home scr...
  • Noah
  • Spotify Star
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 513 Views
  • 1 replies
  • 0 likes

Help me?

PlanFreeCountryEgyptDevicePCOperating SystemWin 10My Question or IssueI am a YouTube gamer, I record videos, due to the limitations of my computers performance, I use an optimized recorder that records all the audio on my device, I play spotify while...

  • Visitor
  • Plan Free Country Egypt Device PC Operating System Win 10 My Question or Issue I am a YouTube gamer, I record videos, due to the limitations of my computers performance, I use an optimized r...
  • Noah
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Other
  • 331 Views
  • 1 replies
  • 0 likes