Help - Accounts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

ribezaz
Spotify Star
2024-08-20 3:38:03 PM
3985 Views
0 replies
9 likes
Security

3985 Views
0 replies
9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Tonasj
Casual Listener
2021-12-02 12:42:22 AM
2 weeks ago
chiccawith2cs
Visitor
460801 Views
974 replies
110 likes
Account

460801 Views
974 replies
110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

sigridmoen
Newbie
2014-01-04 3:50:59 PM
2023-04-11 7:23:05 AM
Not applicable
1204348 Views
119 replies
117 likes
Account

1204348 Views
119 replies
117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

alyssamagor19
Casual Listener
2020-03-26 6:44:28 AM
2024-10-08 9:00:30 AM
Maria
Moderator
112343 Views
72 replies
12 likes
Account
Login
Premium

112343 Views
72 replies
12 likes

Account stolen

PlanPremiumCountryNetherlandsDeviceiPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4Operating SystemWindows 10 My Question or IssueMy account got hacked and they changed the email, the only thing that I still have is the account na...

Samir3
Newbie
Plan Premium Country Netherlands Device iPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4 Operating System Windows 10 My Question or Issue My account got hacked an...
2019-04-28 11:34:06 AM
2019-04-29 3:25:55 PM
Luan
Spotify Star
368 Views
1 replies
0 likes
Account
Login
Subscription

368 Views
1 replies
0 likes

Student Plan

PlanFreeCountryTurkeyDeviceiPhone 8 PlusOperating SystemiOS 12.2 My Question or IssueHi Spotify,I was using premium account and i stoped to paying and my account turned to free. Few days ago i applied to student plan and i got the message that i’m ab...

ezgi_ay_yildiz
Casual Listener
Plan Free Country Turkey Device iPhone 8 Plus Operating System iOS 12.2 My Question or Issue Hi Spotify, I was using premium account and i stoped to paying and my account tu...
2019-04-27 8:24:41 PM
2019-04-29 2:59:29 PM
Bittencourt
Spotify Star
452 Views
3 replies
0 likes
Account
Free
Login
Premium

452 Views
3 replies
0 likes

Not eligible for 9.99/month plan

I've been paying for the 9.99/month plan, but was suddenly switched to the family plan. I'm only paying Spotify for myself.

Anweshi
Newbie
I've been paying for the 9.99/month plan, but was suddenly switched to the family plan. I'm only paying Spotify for myself.
2019-04-29 5:07:56 AM
2019-04-29 5:38:00 AM
Billy-J
Spotify Star
2083 Views
1 replies
1 likes
Premium

2083 Views
1 replies
1 likes

Account Login Help

My account email and password are wrong but I have the correct facebook account linked, I had student prime for a year before realising the email was wrong. I cannot change it because the recovery email for the account is one I've never seen before.I...

gregory253
Casual Listener
My account email and password are wrong but I have the correct facebook account linked, I had student prime for a year before realising the email was wrong. I cannot change it because the recovery em...
2019-04-28 2:40:07 PM
2019-04-29 5:33:45 AM
Billy-J
Spotify Star
573 Views
4 replies
0 likes
Account
Login

573 Views
4 replies
0 likes

Spotify For Artist

My Question or Issue:My band is going through Tunecore to get our music on Spotify. Can I unclick deliver to Spotify on our TuneCore account, and then add the songs through our artist page on Spotify? Would this affect the numbers we have on the song...

shatterglass
Music Fan
My Question or Issue: My band is going through Tunecore to get our music on Spotify. Can I unclick deliver to Spotify on our TuneCore account, and then add the songs through our artist page on Spoti...
2019-04-28 5:28:02 PM
2019-04-29 5:32:39 AM
Billy-J
Spotify Star
509 Views
5 replies
0 likes
Account
Other

509 Views
5 replies
0 likes

Logging in

PlanPremiumCountry DeviceIphone XR My Question or IssueDaughter;s Iphone 8 basically stopped working. She lost everything. We upgraded her phone to the Iphone XR. Now she can't log into her spofity. We have the family premium. I have sent her the lin...

meldevine72
Casual Listener
Plan Premium Country Device Iphone XR My Question or Issue Daughter;s Iphone 8 basically stopped working. She lost everything. We upgraded her phone to the Iphone XR. Now she ca...
2019-04-28 9:28:43 PM
2019-04-29 4:28:35 AM
Bittencourt
Spotify Star
440 Views
3 replies
0 likes
Login

440 Views
3 replies
0 likes

Solved!! Strange activity

PlanFamily planCountryMalaysiaDeviceHuawei y7 primeOperating SystemAndroid 7.0 My Question or IssueSomewhere beginning of this month I realised I have strange recently play in my activity. And there are times my songs are stopped as though someone is...

LonelyFreak
Casual Listener
Plan Family plan Country Malaysia Device Huawei y7 prime Operating System Android 7.0 My Question or Issue Somewhere beginning of this month I realised I have strange recently play i...
2019-04-27 8:10:42 PM
2019-04-28 8:19:51 PM
Bittencourt
Spotify Star
1062 Views
3 replies
0 likes
Account
Security

1062 Views
3 replies
0 likes

Account hacked

PlanFamily PremiumCountrySwedenDevice(iPhone 8, PC)Operating System(iOS 12,Windows 10) My Question or IssueOk, so i was just about to log in and it said password was wrong. So i tried to reset but then someone had changed the mail on my account... Im...

willixmax
Casual Listener
Plan Family Premium Country Sweden Device (iPhone 8, PC) Operating System (iOS 12,Windows 10) My Question or Issue Ok, so i was just about to log in and it said password was ...
2019-04-27 10:50:12 PM
2019-04-28 6:01:18 PM
A_Musicophile
Community Legend
831 Views
3 replies
0 likes
Account
Login
Premium
Security

831 Views
3 replies
0 likes

Google mini - Canada

PlanRegular PremiumCountryCanada Device(iPhone 6, iPhone Operating System(iOS) My Question or IssueHello there, I’m having a trouble redeeming this offer. Every time I click on https://www.spotify.com/ca-en/googlehome/redeem/ to redeem I get a messag...

agoatwhisperer
Casual Listener
Plan Regular Premium Country Canada Device (iPhone 6, iPhone 😎 Operating System (iOS) My Question or Issue Hello there, I’m having a trouble redeeming this offer. Eve...
2019-04-28 8:07:07 AM
2019-04-28 4:41:14 PM
Billy-J
Spotify Star
828 Views
1 replies
0 likes
Account
Free
Premium
Subscription

828 Views
1 replies
0 likes

Problema com gift card

Eu moro no Brasil e recentemente comprei um gift card spotify de 1 mês e quando fui resgata-lo apareceu a seguinte mensagem toda vez que eu tentava:infelizmente, parece que este código premium não é válido. Tente de novo ou contate o atendimento ao c...

Anderson2108
Newbie
Eu moro no Brasil e recentemente comprei um gift card spotify de 1 mês e quando fui resgata-lo apareceu a seguinte mensagem toda vez que eu tentava: infelizmente, parece que este código premium não ...
2019-04-27 1:41:41 AM
2019-04-28 4:39:07 PM
Billy-J
Spotify Star
1672 Views
1 replies
4 likes
Premium

1672 Views
1 replies
4 likes

Google home mini canada

PlanPremiumCountryCanada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google mini? Ever link I followed does not help, or says page not found Has anyone actually been ...

Keithspotify1
Newbie
Plan Premium Country Canada Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google...
2019-04-27 11:47:32 PM
2019-04-28 4:38:28 PM
Billy-J
Spotify Star
505 Views
1 replies
1 likes
Subscription

505 Views
1 replies
1 likes

Google home mini

PlanPremiumCountryCanadaDeviceSamsung Galaxy s8 My Question or IssueI signed up for the promo to recieve the free Google home mini the day after the promo started. When it was complete it said it was going to send me an email to confirm my details, a...

Kelskirk
Newbie
Plan Premium Country Canada Device Samsung Galaxy s8 My Question or Issue I signed up for the promo to recieve the free Google home mini the day after the promo started. When it was co...
2019-04-28 2:04:25 PM
2019-04-28 4:27:38 PM
Billy-J
Spotify Star
379 Views
1 replies
0 likes
Account
Free
Premium
Subscription

379 Views
1 replies
0 likes

Account stolen, still logged in

PlanPremiumCountrySweden My Question or IssueMy account have been hijacked and I'm still logged in. They've changed the email so I can't change my password and I can't change my password since they have changed my email.What should I do?

NickeSixx
Newbie
Plan Premium Country Sweden My Question or Issue My account have been hijacked and I'm still logged in. They've changed the email so I can't change my password and I can't change my pa...
2019-04-20 1:12:53 AM
2019-04-28 5:08:45 AM
Jᴀᴄᴋ
Roadie
696 Views
3 replies
0 likes
Account
Premium
Subscription

696 Views
3 replies
0 likes

Solved!! Spotify won't return my money back

I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 14 days and the user has not "used" the suscription...

K4N
Newbie
I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within ...
2019-04-27 8:09:40 PM
2019-04-27 8:43:35 PM
Bittencourt
Spotify Star
591 Views
1 replies
0 likes
Premium

591 Views
1 replies
0 likes

How can I delete my account?

PlanPremiumCountryTurkeyDeviceReeder P10Operating SystemAndroid 6.0 My Question or IssueI deleted my Facebook account but Spotify keeps running. When I try to delete my Spotify it asks me to log in my Facebook account but I deleted my Facebook 2 mont...

oguzhanuslu
Newbie
Plan Premium Country Turkey Device Reeder P10 Operating System Android 6.0 My Question or Issue I deleted my Facebook account but Spotify keeps running. When I try to delete my Spoti...
2019-04-23 3:14:55 PM
2019-04-27 7:19:01 PM
ListenToGlobal
Composer
577 Views
2 replies
0 likes
Account
Login

577 Views
2 replies
0 likes

I cannot access my account.

Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to access my account now. Please help! PlanPremiumCountryIr...

11151768566
Newbie
Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to acces...
2019-04-27 6:19:49 PM
2019-04-27 6:26:50 PM
ListenToGlobal
Composer
541 Views
1 replies
0 likes
Account

541 Views
1 replies
0 likes

Spotify is trying to kick my girlfriend from my family subscription

PlanPremium FamilyCountryGermany Hi, first of all, english isn't my native language, but i'll try my best I created in 2014 my Spotify account via Facebook. Since then i had premium and all worked fine. Last month i decided to add my girlfriend to my...

thomas0r
Newbie
Plan Premium Family Country Germany Hi, first of all, english isn't my native language, but i'll try my best 🙂 I created in 2014 my Spotify account via Facebook...
2019-04-27 12:16:14 PM
2019-04-27 5:16:21 PM
Bittencourt
Spotify Star
876 Views
1 replies
0 likes
Account
Premium
Subscription

876 Views
1 replies
0 likes

Radio bzw Sender Erstellung

Ich suche nach einer Lösung für folgendes Problem:Früher konnte ich Sender erstellen, die endlos gelaufen sind.Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich eine Playlist von 50 Songs.Wurde das geändert oder über...

Camaris
Casual Listener
Ich suche nach einer Lösung für folgendes Problem: Früher konnte ich Sender erstellen, die endlos gelaufen sind. Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich ...
2019-04-26 4:25:35 PM
2019-04-27 3:28:54 PM
ListenToGlobal
Composer
3648 Views
3 replies
1 likes
Other

3648 Views
3 replies
1 likes

Hundreds of Spotify Premium User Accounts Posted Online

Emails and passwords to hundreds of premium accounts are posted online. I raised this issue to Spotify Support months ago but the information is still out there for the world to see. If I Google search for my email address, Google finds it right away...

Sp0tifySucks
Newbie
Emails and passwords to hundreds of premium accounts are posted online. I raised this issue to Spotify Support months ago but the information is still out there for the world to see. If I...
2019-04-27 2:28:32 AM
2019-04-27 12:39:55 PM
FamousHerself
Music Fan
919 Views
1 replies
0 likes
Security

919 Views
1 replies
0 likes

I can't sync my new spotify account to my old facebook.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created my first spotify account via facebook. I now created a second spotify account with ...

OlavMagnus
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I creat...
2019-04-25 10:26:27 PM
2019-04-27 12:34:04 PM
FamousHerself
Music Fan
942 Views
2 replies
0 likes
Account

942 Views
2 replies
0 likes

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