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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80347 Views

9 replies

2 likes

Account
Login
  • 80347 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653656 Views

13 replies

4 likes

Account
  • 653656 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

Solved!!Superuser Contribution Duo after single premium

PlanPremiumCountryIrelandDevice Huawei p20 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a Premium subscription and I was paying for it but now I switched for a Duo with my wife and she is the one that is paying...

Newbie

Plan Premium Country Ireland Device Huawei p20 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a Premium subscription and I was payi...

Yordan

Moderator

11009 Views

6 replies

1 likes

Account
  • 11009 Views
  • 6 replies
  • 1 likes

Solved!! Bluetooth issue on Android 10 Beta

PlanPremiumCountryGermany DeviceGoogle Pixel 2 XLOperating SystemAndroid 10 Build QPP2.190228.021 My IssueWhen my phone is connected to my bluetooth device and I want to skip a song, it starts playing for ~1 second, pauses for ~3 seconds and starts p...

Newbie

Plan Premium Country Germany   Device Google Pixel 2 XL Operating System Android 10 Build QPP2.190228.021   My Issue When my phone is connected to my bluetooth device and I want ...

Luan

Spotify Star

1540 Views

1 replies

0 likes

Other
Premium
  • 1540 Views
  • 1 replies
  • 0 likes

Como indexar playlist alfabeticamente

PlanPremiumCountry México DeviceSamsung Galaxy 10Operating SystemiOS 10 y Windows 10 My Question Como poder indexar los playlist de forma alfabetica, a-z ya que se ponen de forma aleatoria y me cuesta trabajo encontrar un playlist cuando busco

Newbie

Plan Premium Country México   Device Samsung Galaxy 10 Operating System iOS 10 y Windows 10   My Question  Como poder indexar los playlist de forma alfabetica, a-z ya que se ...

Brunelicia

Community Legend

438 Views

1 replies

0 likes

Account
  • 438 Views
  • 1 replies
  • 0 likes

Spotify Duo - unable to reset password

PlanSpotify DuoCountryIrelandDeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy wife recently subscribed to Spotify Duo and sent me a link to activate the second account. I did this and logged in on my phone without issue.I have tried ...

Newbie

Plan Spotify Duo Country Ireland Device Desktop PC Operating System Windows 10   My Question or Issue My wife recently subscribed to Spotify Duo and sent me a link to activate the seco...

OneByBoo

Roadie

3090 Views

1 replies

0 likes

Account
Login
Premium
  • 3090 Views
  • 1 replies
  • 0 likes

Ads during podcasts

PlanPremiumCountryBulgariaOperating SystemWindows 10 My Question or IssueI've been getting ads on the podcasts I listen to in the last week or so. I have premium and didn't have a problem like this before.The ads are targeted (to my country) and don'...

Casual Listener

  Plan Premium Country Bulgaria Operating System Windows 10   My Question or Issue I've been getting ads on the podcasts I listen to in the last week or so. I have premium and didn...

Pes11

Casual Listener

646 Views

2 replies

1 likes

Other
  • 646 Views
  • 2 replies
  • 1 likes

Skipping songs

PlanPremiumCountryCzech RepublicDeviceSmartphone/desktop/chrome playerOperating SystemAndroid/Windows 10 My Question or IssueHello, I have read many topics here discussing this problem but haven't found a successful solution yet. My problem is that y...

Newbie

Plan Premium Country Czech Republic Device Smartphone/desktop/chrome player Operating System Android/Windows 10   My Question or Issue Hello, I have read many topics here discussing th...

Nico

Community Legend

713 Views

1 replies

0 likes

Account
Premium
  • 713 Views
  • 1 replies
  • 0 likes

Spotify Account name

Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?

Newbie

Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?

Nico

Community Legend

719 Views

1 replies

0 likes

Account
  • 719 Views
  • 1 replies
  • 0 likes

Função nova de cortar música

Estou escutando a playlist I love my 90s Hip-Hop , e essa playlist ( a única ) está com a função de trocar as musicas aletoriamente e começando e terminando em certo ponto, como se fosse um DJ , essa função é habilitada na playlist ou por fora? Está ...

Casual Listener

Estou escutando a playlist I love my 90s Hip-Hop , e essa playlist ( a única ) está com a função de trocar as musicas aletoriamente e começando e terminando em certo ponto, como se fosse um DJ , essa...

Brunelicia

Community Legend

6268 Views

3 replies

0 likes

Account
Other
  • 6268 Views
  • 3 replies
  • 0 likes

Solved!! My song is mapped to another artist need help creating artist profile

PlanFree/PremiumCountry: India My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am taken to a different artist with the same name Ibex. How can I create my uni...

Newbie

Plan Free/Premium Country: India     My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am take...

Maxim

Spotify Star

835 Views

1 replies

0 likes

Account
Free
  • 835 Views
  • 1 replies
  • 0 likes

Library deleted and a strange new content in recently played.

My Spotified library just got almost entirely deleted and some new songs, that definitely wasn't played by me, appear now in recently played, artist list and albums. I changed the password to make sure my account wasn't used by someone else but I'm w...

Newbie

My Spotified library just got almost entirely deleted and some new songs, that definitely wasn't played by me, appear now in recently played, artist list and albums.   I changed the password t...

OneByBoo

Roadie

480 Views

1 replies

0 likes

Account
Security
  • 480 Views
  • 1 replies
  • 0 likes

Solved!! I think my Spotify Community Account, and my Actual Spotify are running as 2 separate entities.

DeviceDesktop Windows 10 Operating SystemI also use a Android Samsung S7 edge but not for this? My Question or IssueI think my Spotify Community Account, and my Actual Spotify are running as 2 totally separate entities. Some simple Community Function...

Regular

Device Desktop Windows 10  Operating System I also use a Android Samsung S7 edge but not for this?   My Question or Issue I think my Spotify Community Account, and my Actual Spotify a...

Billy-J

Spotify Star

1371 Views

3 replies

0 likes

Account
  • 1371 Views
  • 3 replies
  • 0 likes

Solved!! Family Mart payment in japan

I’m having trouble redeeming this code. I have this 20 digits my phone number and the receipt number, but when I try to redeem it it says it’s not a valid code. I paid for like 3 months subscription to this and this is my first time doing it

Newbie

I’m having trouble redeeming this code. I have this 20 digits my phone number and the receipt number, but when I try to redeem it it says it’s not a valid code. I paid for like 3 months subscription ...

Luan

Spotify Star

2356 Views

1 replies

0 likes

  • 2356 Views
  • 1 replies
  • 0 likes

could not verify my account

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling me I was moved to the free subscription beacause i...

Newbie

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling...

OneByBoo

Roadie

620 Views

1 replies

0 likes

Other
  • 620 Views
  • 1 replies
  • 0 likes

Someone using my account for fake plays?

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to my account settings and signed out of all devices,...

Casual Listener

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to...

d-o3zelp1c_4

Newbie

2209 Views

5 replies

3 likes

Account
Security
  • 2209 Views
  • 5 replies
  • 3 likes

Captcha **bleep**

I'm just trying to register a new account for my daughter. When I fill in the registration form I have to complete a recaptcha. Problem is that after I've completed it and I click the green button I get the captcha all over again. Tried disabling adb...

Newbie

I'm just trying to register a new account for my daughter. When I fill in the registration form I have to complete a recaptcha. Problem is that after I've completed it and I click the green button I ...

OneByBoo

Roadie

607 Views

1 replies

0 likes

Account
  • 607 Views
  • 1 replies
  • 0 likes

Spotify charges twice/month, every month. Help Articles do not help

Hello! I know this has been posted by others, as well, but the recommended troubleshooting is not helpful. So here it goes... I have been charged on 04/03/19 and again on 28/03/19. I thought that this might have been this way because I delayed a paym...

Newbie

Hello! I know this has been posted by others, as well, but the recommended troubleshooting is not helpful. So here it goes...   I have been charged on 04/03/19 and again on 28/03/19. I thought...

OneByBoo

Roadie

374 Views

1 replies

0 likes

Account
Premium
Subscription
  • 374 Views
  • 1 replies
  • 0 likes

Can't delete account or switch email address

Hello, I would like to change my email address associated with this profile.When I try to enter the new email address, a message saying this email is already linked to another profile pops up. When I try deleting the profile associated with that new ...

Newbie

Hello,   I would like to change my email address associated with this profile. When I try to enter the new email address, a message saying this email is already linked to another profile pops...

Billy-J

Spotify Star

504 Views

1 replies

0 likes

Account
  • 504 Views
  • 1 replies
  • 0 likes

Tried to go premium

Hi there, OS: Android 9 on the 19th March I attempted to subscribe to the premium service, the app on the phone unlocked and I was able to use the various premium services. However a few days later when using spotify again the app has reverted to the...

Newbie

Hi there,   OS: Android 9   on the 19th March I attempted to subscribe to the premium service, the app on the phone unlocked and I was able to use the various premium services.   ...

OneByBoo

Roadie

385 Views

1 replies

0 likes

Account
Premium
  • 385 Views
  • 1 replies
  • 0 likes

Friends missing suddenly from Activity Panel on Mac Desktop

I have a new Macbook Pro, MacOs Mojave Version 10.14.3. I installed Spotify and all was working perfectly for the first 2 weeks. Suddenly 2 weeks ago half of my friends went missing (the most important ones!). I have done a clean uninstall/reinstall ...

Casual Listener

I have a new Macbook Pro, MacOs Mojave Version 10.14.3. I installed Spotify and all was working perfectly for the first 2 weeks. Suddenly 2 weeks ago half of my friends went missing (the most importa...

OneByBoo

Roadie

550 Views

4 replies

0 likes

  • 550 Views
  • 4 replies
  • 0 likes

Have not been able to login "email not associated with active account"

CountryUnited States My Question or IssueHello, on my original account under *snip*, I recieved this email:"HiTo protect your Spotify account, we've reset your password due to detected suspicious activity.You need to create a new password to log back...

Newbie

  Country United States   My Question or Issue Hello, on my original account under *snip*, I recieved this email: "Hi To protect your Spotify account, we've reset your password due t...

Brunelicia

Community Legend

892 Views

1 replies

0 likes

Account
Login
  • 892 Views
  • 1 replies
  • 0 likes