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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80349 Views

9 replies

2 likes

Account
Login
  • 80349 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653669 Views

13 replies

4 likes

Account
  • 653669 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734071 Views

18 replies

29 likes

  • 734071 Views
  • 18 replies
  • 29 likes

Response Time on Account Hack

I replied to the email sent this morning informing me that my email address had been changed, and also filed a form stating that my account had been hacked. However, I have, after 5 hours, yet to have any response. How long does it take for community...

Casual Listener

I replied to the email sent this morning informing me that my email address had been changed, and also filed a form stating that my account had been hacked. However, I have, after 5 hours, yet to hav...

Jose_M

Spotify Star

1818 Views

3 replies

1 likes

Account
Login
Premium
Security
  • 1818 Views
  • 3 replies
  • 1 likes

Connected with facebook, but not showing facebook nickname

Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an "stiffidy", but i want to show it my real name and ...

Casual Listener

Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an ...

OneByBoo

Roadie

560 Views

3 replies

0 likes

Account
Other
  • 560 Views
  • 3 replies
  • 0 likes

Songs/Albums That Coming Late

PlanPremiumCountryTurkeyDeviceLG G4cOperating SystemAndroid 6.0 My Question or IssueWhy some songs/albums come late to the Spotify? I search those on another music applications and those exist there. But those come late to the Spotify or sometimes do...

Casual Listener

Plan Premium Country Turkey Device LG G4c Operating System Android 6.0   My Question or Issue Why some songs/albums come late to the Spotify? I search those on another music applicatio...

xoholo

Composer

414 Views

1 replies

1 likes

Other
  • 414 Views
  • 1 replies
  • 1 likes

List Accounts Premium found on internet

My Question or Issue Dear Spotify,My name is Phong,Recently, I have found a list with many accounts Premium on Spotify.For Example LoginID: Password*removed passwords* This is the list I have found: *removed link* I have tried login these acounts and...

Newbie

  My Question or Issue Dear Spotify, My name is Phong, Recently, I have found a list with many accounts Premium on Spotify. For Example Login ID: Password *removed passwords* This is ...

xoholo

Composer

1259 Views

1 replies

0 likes

Account
Premium
Security
  • 1259 Views
  • 1 replies
  • 0 likes

Music in My Library Which I Haven’t Chosen to be There

I have a premium plan and recently noticed that songs that I’m completely unfamiliar with which have not been selected by me had been downloaded to my library. The vast majority, but not all, of these songs were by an artist named PNL- an artist that...

Newbie

I have a premium plan and recently noticed that songs that I’m completely unfamiliar with  which have not been selected by me had been downloaded to my library. The vast majority, but not all, o...

Straindich

Newbie

1694 Views

2 replies

0 likes

Other
  • 1694 Views
  • 2 replies
  • 0 likes

Solved!! Subscription but no access to email.

Hi, I must have an account with spotify under my college email address I'm assuming, which I no longer have access to and don't know the password or log in information to get into the account. I'm trying to cancel and its IMPOSSIBLE. Luckily for Spot...

Newbie

Hi,    I must have an account with spotify under my college email address I'm assuming, which I no longer have access to and don't know the password or log in information to get into the ...

Luan

Spotify Star

574 Views

1 replies

0 likes

Account
Premium
Subscription
  • 574 Views
  • 1 replies
  • 0 likes

Solved!! Sign up page submission systematically failing: Sign up is impossible

When I try to create a new account, via https://www.spotify.com/uk/signup/ or https://www.spotify.com/fr/signup/, after filling all the fields and validating the reCaptcha, the 'Sign Up' button systematically fails. I get the following Javascript err...

Regular

When I try to create a new account, via https://www.spotify.com/uk/signup/ or https://www.spotify.com/fr/signup/, after filling all the fields and validating the reCaptcha, the 'Sign U...

Lindorf

Regular

947 Views

1 replies

0 likes

Subscription
  • 947 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium and Hulu

On this site (visited via Chrome or IE) https://www.spotify.com/us/hulu/, I'm not able to click "Already have Hulu?" When I click, nothing happens.

Newbie

On this site (visited via Chrome or IE) https://www.spotify.com/us/hulu/, I'm not able to click "Already have Hulu?" When I click, nothing happens. 

Luan

Spotify Star

605 Views

1 replies

0 likes

Premium
  • 605 Views
  • 1 replies
  • 0 likes

Spotify Username

Someone used my email address to create a spotify account with an offensive username. I just was able to access the account, verify the emails, and it looks like it is blank with no playlists or any type of history. Can I really not change my usernam...

Newbie

Someone used my email address to create a spotify account with an offensive username. I just was able to access the account, verify the emails, and it looks like it is blank with no playlists or any ...

mosohodPeti

Composer

661 Views

1 replies

0 likes

Account
Login
Other
  • 661 Views
  • 1 replies
  • 0 likes

Solved!! How to get premium in mobile app?

PlanPremiumCountryNetherlandsDeviceiPhone8 My Question or Issuei had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in the app, i could see i’m on free. Then you can also click on ‘premium’ and...

Regular

Plan Premium Country Netherlands Device iPhone8   My Question or Issue i had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in th...

Luan

Spotify Star

1113 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1113 Views
  • 3 replies
  • 0 likes

New email can't get onto account

PlanFreeCountryUSDeviceiPhone 6SOperating SystemiOS 10My Question or IssueI was logged out of my account and do not know the password. I tried the password reset multiple times but just now realized that I had used my old email that I can not get ont...

Casual Listener

Plan Free Country US Device iPhone 6S Operating System iOS 10 My Question or Issue I was logged out of my account and do not know the password. I tried the password reset multiple times but ...

OneByBoo

Roadie

500 Views

3 replies

0 likes

Account
Login
  • 500 Views
  • 3 replies
  • 0 likes

Password reset not working

PlanFreeCountryUSA Device(iPhone 8,mOperating System(iOS 12 My Question or IssueSo I’ve been trying to reset my password but the link being sent to me isn’t working. It says that it is “no longer valid” and I’ve tried to copy and paste it into a web ...

Newbie

  Plan Free Country USA  Device (iPhone 8,m Operating System (iOS 12   My Question or Issue So I’ve been trying to reset my password but the link being sent to me isn’t work...

Billy-J

Spotify Star

607 Views

1 replies

0 likes

Account
Free
Login
  • 607 Views
  • 1 replies
  • 0 likes

This makes me mad..

My Question is when I just sign up for Spotify I Chose my user name to be Michael Lamberson everything went smooth the went to my account settings the user name is 9l04ryy26q6wm082mwu6fot02 What is this garbage. What can I do about this? Thanks for y...

Casual Listener

My Question is when I just sign up for Spotify I Chose my user name to be Michael Lamberson everything went smooth the went to my account settings the user name is 9l04ryy26q6wm082mwu6...

KatesHere

Community Legend

509 Views

3 replies

0 likes

Account
  • 509 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adding Hulu to Premium

PlanFree/PremiumCountry US DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i have Premium and would like to add Hulu, but want to ensure that I don’t jeopardize restarting my account and losing existing playlists. H...

Newbie

Plan Free/Premium Country US   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   i have Premium and would like to add Hulu, but wa...

Guido

Spotify Legend

660 Views

3 replies

0 likes

Account
Premium
  • 660 Views
  • 3 replies
  • 0 likes

Solved!! I want to change the country of my account but I don't want to loose my playlists when i go to Spoti

PlanPremiumCountryMexico but want to change to the US My Question or IssueI use to live in Mexico but now I live in the US and I want to change the country of my profile. I found that I need to cancel my premium account and go back to free. If I do t...

Casual Listener

Plan Premium Country Mexico but want to change to the US   My Question or Issue I use to live in Mexico but now I live in the US and I want to change the country of my profile. I foun...

barbiqs07

Casual Listener

970 Views

2 replies

0 likes

Account
Premium
Subscription
  • 970 Views
  • 2 replies
  • 0 likes

Solved!! Changing Username Option.

Hello, My name is Daniel and I've been using Spotify for I can say years and I would like to ask why... why isn't there an option to change the Username? Changing your username SHOULD BE a thing! It isn't like changing moods but sometimes I regret ca...

Newbie

Hello, My name is Daniel and I've been using Spotify for I can say years and I would like to ask why... why isn't there an option to change the Username?     Changing your username ...

Luan

Spotify Star

1384 Views

1 replies

2 likes

Account
Other
  • 1384 Views
  • 1 replies
  • 2 likes

Solved!! spotify email address different to paypal

PlanPremiumCountry Device Operating System Windows 10 My Question or Issuei signed up to spotify premium using the same email for spotify and paypal, spotify took payment ok, i have since changed my spotify email address so now it is not the same as ...

Newbie

Plan Premium Country   Device   Operating System  Windows 10   My Question or Issue i signed up to spotify premium using the same email for spotify and paypal, spotify t...

Luan

Spotify Star

1485 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1485 Views
  • 1 replies
  • 0 likes

Song on desktop won't download on phone

PlanPremiumCountryUSA DeviceiPhone 7Operating SystemiOS 12.1.4 My Question or IssueI have a song saved on my desktop "Bronco" by Canaan Smith. This song is greyed out on Spotify, so I moved the version from my local files into a playlist. However, th...

Casual Listener

Plan Premium Country USA   Device iPhone 7 Operating System iOS 12.1.4   My Question or Issue I have a song saved on my desktop "Bronco" by Canaan Smith.  This song is greye...

OneByBoo

Roadie

1113 Views

3 replies

0 likes

Premium
  • 1113 Views
  • 3 replies
  • 0 likes

Solved!! Can I stop my Discovery playlist being messed up by a playlist without going into a Private session?

I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alexa skill is very confining and doesn't work well). I...

Regular

I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alex...

Luan

Spotify Star

1172 Views

1 replies

0 likes

Other
Premium
  • 1172 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cann't choose artists with Spotify premium

PlanPremiumCountryGermany DeviceiPhone 7, MacOperating SystemiOS, MacOS My Question or IssueWith spotify free I could choose my favorite artists after account creation. Afterwards I'll got my first Mixtape with songs from my favs. But after switching...

Casual Listener

  Plan Premium Country Germany   Device iPhone 7, Mac Operating System iOS, MacOS   My Question or Issue With spotify free I could choose my favorite artists after account ...

Peter

Spotify Legend

1991 Views

7 replies

0 likes

Premium
  • 1991 Views
  • 7 replies
  • 0 likes