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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82793 Views

29 replies

0 likes

  • 82793 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103498 Views

10 replies

3 likes

Account
Login
  • 103498 Views
  • 10 replies
  • 3 likes

Cant connect to social, alrdy tried different solutions

PlanPremiumCountry: US Operating SystemWindows 10 My Question or Issue: So my name on Spotify is my username which is random letters and numbers. I want to change it and the only solution is to connect to my Facebook. However, my settings look like t...

Visitor

Plan Premium Country: US   Operating System Windows 10   My Question or Issue:   So my name on Spotify is my username which is random letters and numbers. I want to change it ...

OneByBoo

Roadie

462 Views

3 replies

0 likes

Account
Premium
  • 462 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account seems lost

Hi, today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“i had to agree the new terms of privacy and so on.After Doing so, my account got lost. I could not log in. After resetting my password my acc...

Visitor

Hi,   today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“ i had to agree the new terms of privacy and so on. After Doing so, my account ...

Guido

Spotify Legend

379 Views

1 replies

0 likes

Account
Premium
Subscription
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Password/No Email

I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any attempt to get the password reset through my email has not w...

Casual Listener

I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any...

Katerina

Spotify Legend

1256 Views

6 replies

0 likes

Login
Premium
  • 1256 Views
  • 6 replies
  • 0 likes

Can't log in on android device.

PlanFree/PremiumCountryUK but set up in PeruSamsung tablet.Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to log in a pop up says ' you can only use spotify abroad for 14 days. Update your location using spotif...

Casual Listener

Plan Free/Premium Country UK but set up in Peru Samsung tablet. Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try to log in a pop up says '...

OneByBoo

Roadie

3314 Views

3 replies

0 likes

Login
  • 3314 Views
  • 3 replies
  • 0 likes

Spotify Family: Going from one plan to another with the same account

PlanSpotify FamilyCountryBelgiumDeviceSamsung Galaxy S7 & DesktopOperating SystemAndroid & Windows 10 My Question or IssueI was using Spotify family with my ex-partner.When we broke up, I moved out of his house and I am now living with my parents, wh...

Newbie

Plan Spotify Family Country Belgium Device Samsung Galaxy S7 & Desktop Operating System Android & Windows 10   My Question or Issue I was using Spotify family with my ex-partne...

OneByBoo

Roadie

411 Views

1 replies

0 likes

Account
Subscription
  • 411 Views
  • 1 replies
  • 0 likes

Account disappeared

My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset the password for, but it seems to think that my curr...

Newbie

My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset t...

OneByBoo

Roadie

662 Views

1 replies

0 likes

Premium
  • 662 Views
  • 1 replies
  • 0 likes

Cannot upload 2700x1200 Header image

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have windows 7, but cannot upload a header image jpg, 2700x1200.

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

OneByBoo

Roadie

973 Views

1 replies

0 likes

Account
  • 973 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with Facebook

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndriod 7.0 My Question or IssueI recently purchases premium in order to use it on a trip. While on the trip the app kepted acting up so I reinstalled it. Now it will not let me log into my ...

Visitor

Plan Premium Country USA Device Samsung Galaxy S8 Operating System Andriod 7.0   My Question or Issue I recently purchases premium in order to use it on a trip. While on the trip the a...

Peter

Spotify Legend

538 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 538 Views
  • 3 replies
  • 0 likes

Similar Artists Incorrect

Plan - Spotify for ArtistsCountry - Ireland Device - AllOperating System - All My Question or IssueOne of my spotify artists page is completely wrong. It's listing all classical artists, and I am a pop act. I know what sort of music my songs are play...

Newbie

Plan - Spotify for Artists Country - Ireland   Device - All Operating System - All   My Question or Issue One of my spotify artists page is completely wrong. It's listing all class...

Billy-J

Spotify Star

424 Views

1 replies

0 likes

Account
Other
  • 424 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t login after cancelling Facebook

hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my account. I have my user ID but the reset password link g...

Casual Listener

hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my accou...

Peter

Spotify Legend

1036 Views

6 replies

0 likes

Account
  • 1036 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Have forgotten username and password. Have Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Peter

Spotify Legend

994 Views

4 replies

0 likes

Premium
  • 994 Views
  • 4 replies
  • 0 likes

cant log in to my spotify account ever since i moved countries, can anyone help?

I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my country doesnt match the one thats in my spotfiy acc...

Visitor

I made my spotify account in canada had it for about 3 years. Now im in kenya for a while for a holiday. My spotify was working for a few weeks then today it logged me out. When i log in it says my c...

Robert_W

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Cannot Close Account

I have a Premium Spotify Account and originally created my account using Facebook logon. I am trying to disconnect from my Facebook logon, but need to use the same email address. I've found all the articles which tell me that I need to unsubscribe fr...

Visitor

I have a Premium Spotify Account and originally created my account using Facebook logon.   I am trying to disconnect from my Facebook logon, but need to use the same email address.   I'...

Robert_W

Community Legend

2010 Views

9 replies

1 likes

Account
  • 2010 Views
  • 9 replies
  • 1 likes

My Student ID has been verified but I haven't got premium

Hi,I have applied for student spotify. I have checked with SheerID and they have said that my ID has been approved a couple of fays ago (on the 28/2 and today is 2/3). My bank account said the sum of $7.50 (or whatever it is) is pending but now that ...

Newbie

Hi, I have applied for student spotify. I have checked with SheerID and they have said that my ID has been approved a couple of fays ago (on the 28/2 and today is 2/3). My bank account said the sum ...

OneByBoo

Roadie

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Explicit Content block

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs there a way of intergrating a slider rather than an on /off switch for explicit content as...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Is ther...

OneByBoo

Roadie

474 Views

1 replies

0 likes

Other
  • 474 Views
  • 1 replies
  • 0 likes

Spotify for Artists - Album mixup - Help

Hey all,Posting because I e-mailed Spotify last Tuesday and haven't gotten a reply yet. Ticket - ref:_00DD0pxIW._5002o28km3c:refIn short, I manage an artist and we took down all the music from the previous distributor, because we decided to work with...

Casual Listener

Hey all, Posting because I e-mailed Spotify last Tuesday and haven't gotten a reply yet. Ticket - ref:_00DD0pxIW._5002o28km3c:ref In short, I manage an artist and we took down all the music fro...

Billy-J

Spotify Star

856 Views

3 replies

0 likes

Account
Other
  • 856 Views
  • 3 replies
  • 0 likes

Says FB account is not Linked, FB shows it is

PlanPremiumCountryNorway Device(iPhone 8, Macbook Air) Hi guys,I really need help, I've read most of the articles.I was recently kicked out from my account from all my devices. I have Premium account (last payment was with my visa on 31.05, checked b...

Visitor

Plan Premium Country Norway   Device (iPhone 8, Macbook Air)   Hi guys, I really need help, I've read most of the articles. I was recently kicked out from my account from all ...

user-removed

Not applicable

675 Views

2 replies

0 likes

Account
Login
Premium
  • 675 Views
  • 2 replies
  • 0 likes

My account was hacked about a year ago and my favourites were all deleted, can i recover them?

PlanStudent PremiumCountryScotlandDevice(iPhone 6s, Macbook Pro mid 2015) My Question or IssueWhen my account was hacked about a year ago, I got it recovered quickly and easily, however all of my music had been wiped. I decided to just start again, b...

Newbie

Plan Student Premium Country Scotland Device (iPhone 6s, Macbook Pro mid 2015)   My Question or Issue When my account was hacked about a year ago, I got it recovered quickly and easily, ...

kejt_

Community Legend

394 Views

1 replies

0 likes

Account
Premium
  • 394 Views
  • 1 replies
  • 0 likes

Last name not appearing--Can't link my Facebook either.

PlanFree until I can get this working.CountryUSADeviceWindows 10 desktop, Samsung Galaxy Android My Question or IssueI know we can't change usernames, so I was trying to create a new account using my Facebook. I tied my FB account to my existing acco...

Newbie

Plan Free until I can get this working. Country USA Device Windows 10 desktop, Samsung Galaxy Android   My Question or Issue I know we can't change usernames, so I was trying to create a...

JBayudz

Rising Star 1

460 Views

1 replies

0 likes

Account
Login
  • 460 Views
  • 1 replies
  • 0 likes

Change Email Address on a Facebook Login Account

Plan - Premium FamilyCountry - USADevice - Samsung Galaxy S3 and Macbook Pro My Question or IssueI created my account many years ago with Facebook Login and an email address from a previous employer. I no longer have access to that email address and ...

Newbie

Plan - Premium Family Country - USA Device - Samsung Galaxy S3 and Macbook Pro   My Question or Issue I created my account many years ago with Facebook Login and an email address ...

JBayudz

Rising Star 1

768 Views

1 replies

0 likes

Account
Login
  • 768 Views
  • 1 replies
  • 0 likes