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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172736 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172736 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11364 Views
  • 6 replies
  • 11 likes
  • Security
  • 11364 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515961 Views
  • 986 replies
  • 113 likes
  • Account
  • 515961 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126012 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126012 Views
  • 74 replies
  • 12 likes

Solved!! Suspicious Activity - Deleted playlists daily, now PERMANENTLY

Hello, My name is Johan and I've been having some weird activities happen upon me - my spotify account recently. I don't know what it came from, but I think someone has been logging onto my account, seeing as my playlists are getting removed daily af...

  • Casual Listener
  • Hello, My name is Johan and I've been having some weird activities happen upon me - my spotify account recently. I don't know what it came from, but I think someone has been logging onto my account, ...
  • Johanoxx
  • Casual Listener
  • 925 Views
  • 1 replies
  • 0 likes
  • Account
  • 925 Views
  • 1 replies
  • 0 likes

Account editing

Hi Spotify Community, I recently went Premium on one of my accounts, which has an email that doesn't exist. I would like to know, if i could edit a new email on that account, since i have another account without Premium. Thanks.

  • Visitor
  • Hi Spotify Community, I recently went Premium on one of my accounts, which has an email that doesn't exist. I would like to know, if i could edit a new email on that account, since i have another acc...
  • ListenToGlobal
  • Composer
  • 302 Views
  • 1 replies
  • 0 likes
  • Account
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login or reset

PlanPremiumCountryUKDeviceN/AOperating SystemN/A My Question or IssueLast week spotify randomly logged me out of my account on both phone and PC and when I tried to log back in I couldn't. I'm unable to reset my password as I no longer have access to...

  • Visitor
  • Plan Premium Country UK Device N/A Operating System N/A   My Question or Issue Last week spotify randomly logged me out of my account on both phone and PC and when I tried to log back ...
  • Peter
  • Spotify Legend
  • 737 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Premium
  • 737 Views
  • 2 replies
  • 1 likes

Log in failed error

Alright,I am very angry at the moment because the app sent me billions of notifications to pay my bill or my premium would get cancelled.Just before it got cancelled and my songs and stuff are gone I updated my pay method and got premium again before...

  • Casual Listener
  • Alright,I am very angry at the moment because the app sent me billions of notifications to pay my bill or my premium would get cancelled.Just before it got cancelled and my songs and stuff are gone I...
  • AmyLeeGod
  • Casual Listener
  • 606 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 606 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t play songs in recent update

PlanPremium CountryCanada DeviceiPhone 8 plus Operating SystemiOS 10 My Question or IssueWith the latest update, while a playlist is playing and I navigate elsewhere and click on a song. It does not pkay. All the time. I just cannot seem to pkay a so...

  • Music Fan
  •   Plan Premium   Country Canada   Device iPhone 8 plus    Operating System iOS 10   My Question or Issue With the latest update, while a playlist is playi...
  • Peter
  • Spotify Legend
  • 1309 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1309 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lost the ability to edit albums for no obvious reason

Previously I have been able to only save certain songs from an album and have only those songs appear in my library, as of last night I only have the option to save the entire album and can no longer remove individual songs from my library. This chan...

  • Casual Listener
  •   Previously I have been able to only save certain songs from an album and have only those songs appear in my library, as of last night I only have the option to save the entire album and can n...
  • Peter
  • Spotify Legend
  • 2362 Views
  • 4 replies
  • 2 likes
  • Account
    Other
  • 2362 Views
  • 4 replies
  • 2 likes

Log me out please

Help please I want to log out of all sessions.PlanPremiumCountryU.S.DeviceSamsung galaxy note 8Operating SystemAndroid Oreo My Question or Issue

  • Newbie
  • Help please I want to log out of all sessions. Plan Premium Country U.S. Device Samsung galaxy note 8 Operating System Android Oreo   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium
  • 471 Views
  • 1 replies
  • 0 likes

Links not working and friend cant follow me

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueIve uploaded a few episode now and i have not been able to share any of them. When i attempt to, when you click on the link, it opens a pages that says "Sorry cant find tha...

  • Casual Listener
  • Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue Ive uploaded a few episode now and i have not been able to share any of them.  When i attem...
  • Chris_Hunter
  • Casual Listener
  • 955 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
  • 955 Views
  • 2 replies
  • 0 likes

Superuser Contribution I pay for premium every month but app says I don't have a membership/lost all my songs

I've had Spotify premium for over a year. As per usual on the 22nd of the month I get charged $9.99 for my premium membership however, two days ago I lost all my saved songs in the library AND my playlists on my account. Every time I log into my acco...

  • Visitor
  • I've had Spotify premium for over a year. As per usual on the 22nd of the month I get charged $9.99 for my premium membership however, two days ago I lost all my saved songs in the library AND my pla...
  • user-removed
  • Not applicable
  • 832 Views
  • 2 replies
  • 0 likes
  • 832 Views
  • 2 replies
  • 0 likes

Different usernames

After Spotify support had to delete my account and then activate it,my username is different. I now how to username. How can I change it to the username I’m using here. And why can’t you delete your own account? Security reasons or something? Thanks.

  • Visitor
  • After Spotify support had to delete my account and then activate it,my username is different. I now how to username. How can I change it to the username I’m using here. And why can’t you delete your ...
  • user-removed
  • Not applicable
  • 1133 Views
  • 8 replies
  • 1 likes
  • Other
  • 1133 Views
  • 8 replies
  • 1 likes

Solved!! Moving Playlists Between Accounts

I was in contact with a Spotify help 3 days ago as I wanted to change the address linked to my Spotify account. They suggested I make a new account and re-register for Premium on that one. They said they would be able to transfer my playlists to the ...

  • Newbie
  • I was in contact with a Spotify help 3 days ago as I wanted to change the address linked to my Spotify account. They suggested I make a new account and re-register for Premium on that one. They said ...
  • PauletteR
  • Regular
  • 768 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 768 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Multiple Accounts, One's Frozen

PlanFreeCountryUnited StatesDeviceAcer Aspire 3Operating SystemWindows 10 My Question or IssueI was transfering playlists, artists, etc. to a new account. I still had 2 playlists to transfer until my old account stopped updating. On my old account I ...

  • Casual Listener
  • Plan Free Country United States Device Acer Aspire 3 Operating System Windows 10   My Question or Issue I was transfering playlists, artists, etc. to a new account. I still had 2 playl...
  • Peter
  • Spotify Legend
  • 1419 Views
  • 2 replies
  • 1 likes
  • Account
  • 1419 Views
  • 2 replies
  • 1 likes

Account wiped completely

OK i dont know what the heck has happened but my account has been completely wiped. All my starred songs are gone, my playlists, my friends list...gone. My account seems to have been downgraded back to a free account (ive had premium for the last 6 m...

  • Casual Listener
  • OK i dont know what the heck has happened but my account has been completely wiped. All my starred songs are gone, my playlists, my friends list...gone. My account seems to have been downgraded back ...
  • bluelightning19
  • Casual Listener
  • 684 Views
  • 1 replies
  • 0 likes
  • Account
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged Accounts = 'Empty' Tracks

For some reason I had 2 Shazam accounts. These have been merged and although the it looks as though the 2 histories have been merged too only a portion of the tracks appear in the playlist in Spotify. The full list is 192 only 105 show. I have tried ...

  • Casual Listener
  • For some reason I had 2 Shazam accounts. These have been merged and although the it looks as though the 2 histories have been merged too only a portion of the tracks appear in the playlist in Spotify...
  • Peter
  • Spotify Legend
  • 1596 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1596 Views
  • 3 replies
  • 0 likes

ACCOUNT HACKED AND CANT RECOVER!!!

My account has been hacked, the email and password changed and now I cannot regain control! I noticed that in my recently played and other playlists that a load of new and completely alien tracks started creeping in. I cancelled the premium but have ...

  • Newbie
  • My account has been hacked, the email and password changed and now I cannot regain control! I noticed that in my recently played and other playlists that a load of new and completely alien tracks sta...
  • Jᴀᴄᴋ
  • Roadie
  • 563 Views
  • 1 replies
  • 0 likes
  • Account
  • 563 Views
  • 1 replies
  • 0 likes

Huge error made by Spotify

Uhm... it's a bit awkward... I used to share the Spotify Family package with myex, with who we haven't been together anymore for a long time and now my currentpartner invited me to join her family and now she sees me under herfamily overview as my ex...

  • Regular
  • Uhm... it's a bit awkward... I used to share the Spotify Family package with my ex, with who we haven't been together anymore for a long time and now my current partner invited me to join her famil...
  • Jᴀᴄᴋ
  • Roadie
  • 742 Views
  • 9 replies
  • 0 likes
  • Account
  • 742 Views
  • 9 replies
  • 0 likes

Problem with the "download playlist"

Ok, I'm on premium. I downloaded the playlists that I listen the most (pc and android). The next day I go out and surprise! None of those paylists was downloaded, so I had to use my data. It is the first time it happens to me. What happened? In that ...

  • Visitor
  • Ok, I'm on premium. I downloaded the playlists that I listen the most (pc and android). The next day I go out and surprise! None of those paylists was downloaded, so I had to use my data. It is the f...
  • Jᴀᴄᴋ
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • Premium
  • 489 Views
  • 1 replies
  • 0 likes

Cannot connect to facebook

So here is my problem. I created Spotify account through Facebook. I used it for many years, then I deleted my Facebook profile completely. Ending with my Spotify account name being just string of numbers. I want my account name to be something coole...

  • Visitor
  • So here is my problem. I created Spotify account through Facebook. I used it for many years, then I deleted my Facebook profile completely. Ending with my Spotify account name being just string of nu...
  • user-removed
  • Not applicable
  • 1713 Views
  • 4 replies
  • 0 likes
  • Connect
    Desktop
  • 1713 Views
  • 4 replies
  • 0 likes

Superuser Contribution The Music Stop after 6-7 seconds

Hi there, When i play music, if that is a new song, after 6 second it stops, but if the song is saved, it don't start. In all way when i play a song, spotify tell me "Cannot play the current song".How i solve?PlanFree/PremiumDevicePCOperating SystemW...

  • Visitor
  • Hi there,  When i play music, if that is a new song, after 6 second it stops, but if the song is saved, it don't start. In all way when i play a song, spotify tell me "Cannot play the current s...
  • Katerina
  • Spotify Legend
  • 5570 Views
  • 3 replies
  • 0 likes
  • Account
  • 5570 Views
  • 3 replies
  • 0 likes