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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398756 Views
  • 950 replies
  • 107 likes
  • Account
  • 398756 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171608 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171608 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99126 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99126 Views
  • 68 replies
  • 10 likes

Someone keeps reporting my spotify playlist.

I'm not even sure where to post this, but I am beyond frustrated. My most popular playlist on Spotify has been constantly reported. It has 27,834 followers. This is the 3rd time its been reported and it does not violate any of the guidelines. I reach...

  • Newbie
  • I'm not even sure where to post this, but I am beyond frustrated.   My most popular playlist on Spotify has been constantly reported.  It has 27,834 followers. This is the 3rd time its be...
  • Maxim
  • Spotify Star
  • 3428 Views
  • 1 replies
  • 19 likes
  • Account
    Other
    Premium
    Security
  • 3428 Views
  • 1 replies
  • 19 likes

Superuser Contribution No puedo iniciar sesion

Buenas, el caso es que he restablecido mi contrasena un par de veces porque en la app de spotify me decia que estaba incorrecta. En la pagina web puedo iniciar sesion perfectamente pero en la app no me deja, ¿por que ocurre esto?

  • Newbie
  • Buenas, el caso es que he restablecido mi contrasena un par de veces porque en la app de spotify me decia que estaba incorrecta. En la pagina web puedo iniciar sesion perfectamente pero en la app no ...
  • Katerina
  • Spotify Legend
  • 549 Views
  • 3 replies
  • 0 likes
  • 549 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account with Mobile deal.

Hi there, I got premium account in a deal with my mobile contract. I got a premium activation conformation but when logging in it still says I am still on a free acount. I contacted the service provider but they are providing very little help. Please...

  • Visitor
  • Hi there,   I got premium account in a deal with my mobile contract. I got a premium activation conformation but when logging in it still says I am still on a free acount. I contacted the serv...
  • Katerina
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inicio de sesión en modo offline

Mi cuenta de Spotify está en modo fuera de línea, luego cerre Mi sesión de Spotify, ahora que estoy iniciando sesión me dice: "Tu configuración actual está en modo fuera de línea, conéctate a internet para volver a conectarte con Spotify" junto a la ...

  • Newbie
  • Mi cuenta de Spotify está en modo fuera de línea, luego cerre Mi sesión de Spotify, ahora que estoy iniciando sesión me dice: "Tu configuración actual está en modo fuera de línea, conéctate a interne...
  • Katerina
  • Spotify Legend
  • 2662 Views
  • 1 replies
  • 0 likes
  • Login
  • 2662 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in the UAE

PlanPremiumCountryUAE DeviceiPhone X / iMac Operating SystemiOS 12 My Question or Issue I am English and recently moved to the uae. Despite moving to the uae, I kept my English account. Now I see you have released Spotify in the uae and it is cheaper...

  • Regular
  • Plan Premium Country UAE   Device iPhone X / iMac    Operating System iOS 12   My Question or Issue   I am English and recently moved to the uae. Despite moving ...
  • philipomara
  • Regular
  • 4590 Views
  • 6 replies
  • 0 likes
  • Account
  • 4590 Views
  • 6 replies
  • 0 likes

Superuser Contribution Impossible de lire un titre

PlanFreeCountry FranceDevice(Application bureau, Android MX6, Navigateur Web)Operating System(Windows 10, Android 7.1) My Question or IssueVoila depuis Mercredi il m'est impossible de de lancer un titre sans que celui ce skip et me disent à la fin de...

  • Newbie
  • Plan Free Country  France Device (Application bureau, Android MX6, Navigateur Web) Operating System (Windows 10, Android 7.1)   My Question or Issue Voila depuis Mercredi il m'est...
  • Katerina
  • Spotify Legend
  • 1883 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 1883 Views
  • 1 replies
  • 0 likes

settings always being removed

PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whatever to your prefilled info. Why does the Android app always revert my setting back to default? I literally cannot go two weeks without Spotify f...

  • Newbie
  • Plan Free/Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue     Whatever to your prefilled info.   Wh...
  • 287 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 287 Views
  • 0 replies
  • 0 likes

Notifications of new followers

PremiumPortugal Samsung Galaxy Windows 10How do i activate notifications of when someone stars following me, or my playlists?

  • Regular
  • Premium Portugal  Samsung Galaxy  Windows 10 How do i activate notifications of when someone stars following me, or my playlists?  
  • LoganHelps
  • Composer
  • 2534 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2534 Views
  • 1 replies
  • 0 likes

I have Spotify Premium For Students activated Hulu, I am currently being charged for both separately

Hello, I am currently subscribed to Spotify Premium for Students and through this I have activated Hulu, recently I have discovered that I am being charged for both services separately. Although the Hulu subscription appears to be discounted by 2 dol...

  • Newbie
  • Hello,           I am currently subscribed to Spotify Premium for Students and through this I have activated Hulu, recently I have discovered that I am being charged fo...
  • Brunelicia
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 354 Views
  • 1 replies
  • 0 likes

Couldnt' take it anymore canceled my Premium due to removing create radio station

Used to love spotify, but I'm kind of hating it at the moment. Been paying for premium and noticed I could no longer create radio station on my Iphone.. So I was using my PC to make them, I wanted to make a new station today and see this feature is n...

  • Newbie
  •   Used to love spotify, but I'm kind of hating it at the moment. Been paying for premium and noticed I could no longer create radio station on my Iphone.. So I was using my PC to make them, I w...
  • mrradicaled
  • Regular
  • 442 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 442 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account Stolen - Parasite Account

So I had my account stolen for about 10 minutes. Got it back alright. HOWEVER!! Watch out. If you've had your account stolen, check out your family plan. I caught 'Christopher A' trying to sneak onto my family plan for free. The little **bleep**. I'm...

  • Newbie
  •  So I had my account stolen for about 10 minutes. Got it back alright.  HOWEVER!! Watch out. If you've had your account stolen, check out your family plan. I caught 'Christopher A' trying ...
  • Peter
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 430 Views
  • 1 replies
  • 0 likes

All suggestions are for songs in different language

PlanPremiumCountry UAEMy Question or IssueI just recently switched from the US version to the UAE version, and now my whole Home and Browse section is filled with non-english artists and I can't seem to find anywhere to change the settings. Makes Spo...

  • Casual Listener
  • Plan Premium Country  UAE My Question or Issue I just recently switched from the US version to the UAE version, and now my whole Home and Browse section is filled with non-english&nbsp...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • Other
  • 330 Views
  • 1 replies
  • 0 likes

Cannot Switch from Premium to Student Plan

I have been verified as a student until January 5th, 2020. That is what the page says after I go through verification. There are no other instructions and once you click out of that page...nothing has changed. So I was up for renewal today and figure...

  • Newbie
  •   I have been verified as a student until January 5th, 2020. That is what the page says after I go through verification. There are no other instructions and once you click out of that page...no...
  • Brunelicia
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Design

PlanFree + PremiumCountry GermanyDeviceHuawei P10 LiteOperating SystemAndroidMy Question or Issue I was wondering why the neat design is limited for free users only, I love using it but hate not using premium and it almost makes me not want to upgrad...

  • Casual Listener
  •  Plan Free + Premium Country  Germany Device Huawei P10 Lite Operating System Android My Question or Issue  I was wondering why the neat design is limited for free users only,...
  • mikest7
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Premium
    Subscription
  • 397 Views
  • 2 replies
  • 0 likes

Spotify Username is a bunch of random letters.

PlanPremiumCountry SingaporeDeviceLenovo ideapad 320 Operating SystemWindows 10 My Question or Issue I had recently re-activated my facebook account after having it de-activated, I tried to re-attach my FB account to my spotify one, however, I do not...

  • Visitor
  • Plan Premium Country  Singapore Device Lenovo ideapad 320  Operating System Windows 10   My Question or Issue  I had recently re-activated my facebook account after havi...
  • ishotthisforyou
  • Casual Listener
  • 490 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 490 Views
  • 3 replies
  • 0 likes

Friends account are empty

Hi,when I try to see the account of some friends, it appears empty. No playlists, no activity, nothing. But I know they have public playlists. I can even hear them if they share them with me using a link.Another strange thing is that it only happens ...

Unbenannt.PNG
  • Newbie
  • Hi,when I try to see the account of some friends, it appears empty. No playlists, no activity, nothing. But I know they have public playlists. I can even hear them if they share them with me using a...
  • ishotthisforyou
  • Casual Listener
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Facebook Error code 3

I can't login to my Spotify with my Facebook account, any clue?

  • Casual Listener
  • I can't login to my Spotify with my Facebook account, any clue?
  • user-removed
  • Not applicable
  • 4132 Views
  • 3 replies
  • 0 likes
  • Account
  • 4132 Views
  • 3 replies
  • 0 likes

my son cannot accept family plan invite

/PremiumUSA Device Operating System My Question or Issue I cannot accept a family plan invite....everytime I try it takes me to the page buy premium?(I am the prime membership holder and it is my son's account that cannot accept the invite)

  • Newbie
  • /Premium USA  Device   Operating System     My Question or Issue  I cannot accept a family plan invite....everytime I try it takes me to the page buy premium?(I am th...
  • OneByBoo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
  • 272 Views
  • 1 replies
  • 0 likes

Facebook Deleted

PlanPremiumCountryUSA Device(iPhone 6) My Question or Issue I created a Spotify premium account using Facebook. I deleted Facebook and now have a 10 digit Spotify username. I want to make adjustments to my subscriptions but cannot sign in on a web br...

  • Newbie
  • Plan Premium Country USA   Device (iPhone 6)   My Question or Issue   I created a Spotify premium account using Facebook. I deleted Facebook and now have a 10 digit Spotify u...
  • OneByBoo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Solved!! [Community] Unable to share playlist with community

Hello all, I have been trying to post one of my playlists into the playlist exchange threat with no success. Everytime I try to create a new thread and add my playlist URI/URL it tells me that my URI or URL is not valid. I've also tried to included t...

  • Regular
  • Hello all,   I have been trying to post one of my playlists into the playlist exchange threat with no success. Everytime I try to create a new thread and add my playlist URI/URL it tells me th...
  • Billy-J
  • Spotify Star
  • 530 Views
  • 3 replies
  • 0 likes
  • Account
  • 530 Views
  • 3 replies
  • 0 likes