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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 3111 Views
  • 0 replies
  • 8 likes
  • Security
  • 3111 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 456530 Views
  • 973 replies
  • 110 likes
  • Account
  • 456530 Views
  • 973 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202383 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202383 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110625 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110625 Views
  • 72 replies
  • 12 likes

Password Reset Not Working

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or Issue I have a spotify premium family account with the following username - marzy94. My password seems to have been changed and when I use the reset password...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Samsung Galaxy A5 Operating System Android My Question or Issue   I have a spotify premium family account with the following username  -...
  • Jose_M
  • Spotify Star
  • 956 Views
  • 3 replies
  • 1 likes
  • Account
  • 956 Views
  • 3 replies
  • 1 likes

Solved!! Account Hacked Help

PlanPremiumCountry: United States Of America DeviceiPhone 10Operating System(iOS 10) My Question or IssueSo I recently got my account (alxeisen) hacked. They somehow managed to change my email and password. I can’t access my account at all what so ev...

  • Newbie
  • Plan Premium Country: United States Of America   Device iPhone 10 Operating System (iOS 10)   My Question or Issue So I recently got my account (alxeisen) hacked. They somehow man...
  • Luan
  • Spotify Star
  • 883 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 883 Views
  • 1 replies
  • 0 likes

Unrecognised device on connected devices

I have 3 devices appearing when I look at connect to a device.1. My Laptop2. My phone3. Roku 3 I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook log in and it is still appearing. What is it? How is it there? How do I get...

  • Music Fan
  • I have 3 devices appearing when I look at connect to a device. 1. My Laptop 2. My phone 3. Roku 3     I have no idea what this roku 3 is, so I Changed my Spotify log in, my faecbook l...
  • JamieSmall
  • Music Fan
  • 1101 Views
  • 7 replies
  • 0 likes
  • Account
    Security
  • 1101 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution How do I find a friend on Spotify if I have their email address but they are not on Facebook?

How do I find a friend on Spotify if I have their email address but they are not on Facebook?

  • Newbie
  • How do I find a friend on Spotify if I have their email address but they are not on Facebook?
  • Peter
  • Spotify Legend
  • 1723660 Views
  • 139 replies
  • 36 likes
  • 1723660 Views
  • 139 replies
  • 36 likes

Superuser Contribution I've forgotten my email and password for my premium account. How can I gain access to my account?

I have a premium account. I have forgotten all my details and can't access my account as my old phone is dead

  • Casual Listener
  •   I have a premium account. I have forgotten all my details and can't access my account as my old phone is dead
  • Jemi
  • Spotify Legend
  • 994 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 994 Views
  • 5 replies
  • 0 likes

Discover weekly, personal picture...

How do you remove your picture from the discover weekly playlist? Im not sure how my picture end up being the cover art of that playlist in the first place...

  • Visitor
  •   How do you remove your picture from the discover weekly playlist? Im not sure how my picture end up being the cover art of that playlist in the first place...
  • user-removed
  • Not applicable
  • 786 Views
  • 6 replies
  • 0 likes
  • Account
  • 786 Views
  • 6 replies
  • 0 likes

My music keeps stopping on dorm wifi, other account playing instead

PlanPremiumCountryUnited StatesDeviceMSI-Stealth-Pro and Samsung Galaxy S9Operating SystemWin10 and AndroidMy Question or IssueI have had Spotify premium since November, and this issue just started a few weeks ago. Sometimes, when I am listening to m...

  • Casual Listener
  • Plan Premium Country United States Device MSI-Stealth-Pro and Samsung Galaxy S9 Operating System Win10 and Android My Question or Issue I have had Spotify premium since November, and this is...
  • dragonainer
  • Casual Listener
  • 698 Views
  • 1 replies
  • 0 likes
  • Other
  • 698 Views
  • 1 replies
  • 0 likes

I am having issues logging in to my account.

I can;t login on my computer and I can only login on my phone when there is no internet connection. I don't have access to the email that I started the account with. I am a premium member and do not want to spend money on an account I can not use. Ho...

  • Visitor
  •   I can;t login on my computer and I can only login on my phone when there is no internet connection. I don't have access to the email that I started the account with. I am a premium member and...
  • user-removed
  • Not applicable
  • 381 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 381 Views
  • 1 replies
  • 0 likes

Solved!! Data leak in Accounts???

Hi, we have a Premium Family Account with different family members. My wife has a lot of problems since weeks. She has an iPhone SE with the latest iOS and Spotify version. Suddenly all her playlists are gone and she got playlists in her profile by s...

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  • Newbie
  • Hi,   we have a Premium Family Account with different family members.   My wife has a lot of problems since weeks. She has an iPhone SE with the latest iOS and Spotify version.   ...
  • Luan
  • Spotify Star
  • 1979 Views
  • 1 replies
  • 0 likes
  • Account
  • 1979 Views
  • 1 replies
  • 0 likes

Solved!! Connecting to Spotify Customer Support

Everytime I visit Spotify help website it got so overwhelming that I ended up giving up as everytime I eneded up in community support rather. Can anybody please give me advise how to contact the customer support of Spotify.

  • Casual Listener
  • Everytime I visit Spotify help website it got so overwhelming that I ended up giving up as everytime I eneded up in community support rather. Can anybody please give me advise how to contact the cust...
  • Luan
  • Spotify Star
  • 619 Views
  • 1 replies
  • 0 likes
  • Premium
  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Problem with a Premium Family account

PlanPremiumCountryFranceDeviceXiaomi mi5SOperating SystemAndroid My Question or IssueHello i recently upgrade my Premium account to a Premium family account. However i have an issue with that, beceause my brthoer can't join the account after i send h...

  • Newbie
  • Plan Premium Country France Device Xiaomi mi5S Operating System Android   My Question or Issue Hello i recently upgrade my Premium account to a Premium family account. However i have a...
  • Luan
  • Spotify Star
  • 942 Views
  • 1 replies
  • 0 likes
  • Account
  • 942 Views
  • 1 replies
  • 0 likes

Change language used for account name

PlanPremiumCountryHong Kong DeviceMacBook Air Mid 2013Samsung Galaxy S10+Operating SystemMacOS Sierra 10.12.16Android 9.0 Pie My Question or IssueI was wondering how I can change the language used for the name displayed on my profile page. It origina...

  • Casual Listener
  • Plan Premium Country Hong Kong   Device MacBook Air Mid 2013 Samsung Galaxy S10+ Operating System MacOS Sierra 10.12.16 Android 9.0 Pie   My Question or Issue I was wondering h...
  • Jose_M
  • Spotify Star
  • 752 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 752 Views
  • 3 replies
  • 0 likes

Lost playlists in free account

PlanFree/PremiumCountryUS DevicePixel 3XLOperating SystemAndroid Pie My Question or IssueI had a free account linked to FaceBook with a bunch of playlists. I also had a paid account with virtually no playlists. I connected my paid account to FB now a...

  • Casual Listener
  • Plan Free/Premium Country US   Device Pixel 3XL Operating System Android Pie   My Question or Issue I had a free account linked to FaceBook with a bunch of playlists. I also had ...
  • QualiAwe
  • Composer
  • 1540 Views
  • 3 replies
  • 0 likes
  • Account
  • 1540 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Name, picture and friends gone

Dear all, I'm using Spotify already since many years, with a pleasure. But since some months many things changed. My name changed into a numberMy profile picture is goneSome of my friends (I still follow) are not shown anymore I already don't have a ...

  • Casual Listener
  • Dear all,   I'm using Spotify already since many years, with a pleasure. But since some months many things changed.    My name changed into a number My profile picture is gone So...
  • ruudburger90
  • Casual Listener
  • 844 Views
  • 4 replies
  • 0 likes
  • Account
  • 844 Views
  • 4 replies
  • 0 likes

Meu spotify está conectado em uma conta de facebook desativada, como recuperar minha conta?

PlanPremiumCountryBrasilDeviceSamsung Galaxy s9+, Operating SystemAndroid Oreo My Question or Issue

  • Visitor
  • Plan Premium Country Brasil Device Samsung Galaxy s9+,  Operating System Android Oreo   My Question or Issue  
  • Brunelicia
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • Premium
  • 367 Views
  • 1 replies
  • 0 likes

Spotify Artist app shows none of my songs or my profile pic and has no stats

PlanPremiumCountryUSADeviceSamsung Note 8Operating SystemAndroid Oreo My Question or Issue All of a sudden the SPotify Artist app stop showing my correct profile and songs I uploaded now the profile that comes up has No Profile Pic-No Songs-and No St...

  • Newbie
  • Plan Premium Country USA Device Samsung Note 8 Operating System Android Oreo   My Question or Issue   All of a sudden the SPotify Artist app stop showing my correct profile ...
  • OneByBoo
  • Roadie
  • 544 Views
  • 1 replies
  • 0 likes
  • Account
  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Change the country (after Republic of Korea Support)

PlanFree CountryRepubic of Korea DeviceGalaxy S8+ Operating SystemAndroid Pie My Question or IssueI used to set the country as Canada in Spotify settings while traveling in Canada. I heard that the support of Spotify will be officially supported to t...

  • Visitor
  • Plan Free   Country Repubic of Korea   Device Galaxy S8+   Operating System Android Pie   My Question or Issue I used to set the country as Canada in Spotify settings...
  • mosohodPeti
  • Composer
  • 1238 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 1238 Views
  • 3 replies
  • 0 likes

If you expat you're not a Family

PlanPremiumCountryCanadaDeviceiPhone X, Macbook Pro My Question or IssueI'm extremely disappointed with this issue. My wife and I, italians, expat for two years in Canada, log into our Spotify accounts. My wife realized that has forgot the password, ...

  • Music Fan
  • Plan Premium Country Canada Device iPhone X, Macbook Pro   My Question or Issue I'm extremely disappointed with this issue. My wife and I, italians, expat for two years in Canada, log in...
  • Luan
  • Spotify Star
  • 827 Views
  • 6 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 827 Views
  • 6 replies
  • 0 likes

Premium Family Primary, but logging in shows me as a member

PlanPremium FamilyCountryUSADevice Samsung Galaxy 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI signed up as the account holder for our premium family membership nearly 2 years ago. Last year someone in Mexico took my...

  • Newbie
  • Plan Premium Family Country USA Device  Samsung Galaxy 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I signed up as the account holder for...
  • Jose_M
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium
  • 326 Views
  • 1 replies
  • 0 likes

Someone hijacked my account, should I be worried?

PlanPremiumCountrySweden My Question or IssueA few days ago I got an email from Spotify in Turkish. I used a translating tool to see what it was about and it looked like one of those "recover your password" emails. I figured someone just had a simila...

  • Casual Listener
  • Plan Premium Country Sweden   My Question or Issue A few days ago I got an email from Spotify in Turkish. I used a translating tool to see what it was about and it looked like one of those...
  • maaadde
  • Casual Listener
  • 553 Views
  • 2 replies
  • 1 likes
  • Account
    Login
    Security
  • 553 Views
  • 2 replies
  • 1 likes