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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82770 Views

29 replies

0 likes

  • 82770 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103477 Views

10 replies

3 likes

Account
Login
  • 103477 Views
  • 10 replies
  • 3 likes

Can't change my profile info like email/birthdate/gender

Hello there, I've changed my email address on facebook, but that address is already registered on my old spotify account.Basically i can't change the email address on my old spotify account, so i can't update my current spotify account with my email ...

Newbie

Hello there,   I've changed my email address on facebook, but that address is already registered on my old spotify account. Basically i can't change the email address on my old spotify accoun...

Billy-J

Spotify Star

562 Views

1 replies

0 likes

Account
  • 562 Views
  • 1 replies
  • 0 likes

Can not log in with definitely the right username and password

None of the below PlanPremiumCountry DeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI'm posting this from my old (non-premium) account so I can get help, it's only about the Spotify APP on my Samsung.It all started a few days ago,...

Visitor

None of the below  Plan Premium Country   Device Samsung Galaxy S8 Operating System Android   My Question or Issue I'm posting this from my old (non-premium) account so I ca...

OneByBoo

Roadie

970 Views

1 replies

1 likes

Account
Login
  • 970 Views
  • 1 replies
  • 1 likes

Another user activity showing on my account

PlanPremiumCountryBraziliPhone 6SiOS Hello. Lately there has been some strange activity on my account. At first, I thought someone could have hacked me, but I looked at the devices connected to my account and they were all mine. When I logged in to F...

Newbie

  Plan Premium Country Brazil iPhone 6S iOS   Hello. Lately there has been some strange activity on my account. At first, I thought someone could have hacked me, but I looked at the...

OneByBoo

Roadie

553 Views

1 replies

1 likes

Account
Login
Premium
  • 553 Views
  • 1 replies
  • 1 likes

Randomly kicked out & wont log me back into my reg account

I was randomly logged out of my Spotify when I tried to open it yesterday to play music (everything working fine up to that point) and when I tried to log back in with my username and password (saved on my phone) it says it didn’t recognize it. So I ...

Visitor

I was randomly logged out of my Spotify when I tried to open it yesterday to play music (everything working fine up to that point) and when I tried to log back in with my username and password (saved...

Aspaleasthemoon

Newbie

5016 Views

5 replies

0 likes

Account
Login
Security
  • 5016 Views
  • 5 replies
  • 0 likes

Can't make account/email taken but no account

Hi there! I'm trying to make a spotify account (using my bfs atm), but it says my email is taken, so I tried logging in and saying forgot password (since my go-to pw's didn't work) and it says that the email doesn't exist in the database! I tried con...

Casual Listener

Hi there! I'm trying to make a spotify account (using my bfs atm), but it says my email is taken, so I tried logging in and saying forgot password (since my go-to pw's didn't work) and it says that t...

SinnamonBun

Casual Listener

808 Views

2 replies

0 likes

Account
Login
Other
  • 808 Views
  • 2 replies
  • 0 likes

Solved!! LOGIN FAIL

PlanPremiumCountryUKDevice(iPhone 8,Macbook Pro late 2012Operating System(iOS 12 OS YOSEMITE My Question or IssueI have been automatically logged out of my Premium Account on my phone and laptops. The error message is 'The username or Password is inc...

Casual Listener

Plan Premium Country UK Device (iPhone 8,Macbook Pro late 2012 Operating System (iOS 12 OS YOSEMITE   My Question or Issue I have been automatically logged out of my Premium Account on...

staggerlee46

Casual Listener

848 Views

3 replies

0 likes

Login
  • 848 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lost all access to my account

PlanPremiumCountryFrance+JapanDeviceZTE Axon 7, PCOperating SystemAndroid, Windows 10 My Question or IssueHello, Today while using spotify on my android phone, my account suddenly got disconnected, and I can't reconnect again. Facebook connection doe...

Casual Listener

Plan Premium Country France+Japan Device ZTE Axon 7, PC Operating System Android, Windows 10   My Question or Issue Hello, Today while using spotify on my android phone, my account sud...

Guido

Spotify Legend

877 Views

3 replies

0 likes

Account
Login
Subscription
  • 877 Views
  • 3 replies
  • 0 likes

Solved!! PROFILE name in app

Hi, First up, I realise that we are unable to change our USER name and this is now a series of letters and numbers. No problem with that. When I log into the APP I seem to have a profile name of “Mel” under the picture icon and this I do want to chan...

Visitor

Hi, First up, I realise that we are unable to change our USER name and this is now a series of letters and numbers. No problem with that. When I log into the APP I seem to have a profile name of “Mel...

user-removed

Not applicable

998 Views

8 replies

0 likes

Account
  • 998 Views
  • 8 replies
  • 0 likes

Superuser Contribution Odd activity on my account

USPremiumi phone 8+iOS 12.2 I started noticing a week or two ago that weird music I had never listened to had started showing up in my recently played. There were albums, artists, and songs that I had never even heard of, and it was saying I had list...

Newbie

US Premium i phone 8+ iOS 12.2   I started noticing a week or two ago that weird music I had never listened to had started showing up in my recently played. There were albums, artists, and ...

Guido

Spotify Legend

845 Views

2 replies

0 likes

Account
  • 845 Views
  • 2 replies
  • 0 likes

Stolen Account

Someone has stolen my premium account. About 3 days ago i got an email. it says "we changed your email adress on your spotify account. if it wasn't you click a link bla bla bla." I clicked that link and informed Spotify that someone has changed my em...

Visitor

Someone has stolen my premium account. About 3 days ago i got an email. it says "we changed your email adress on your spotify account. if it wasn't you click a link bla bla bla." I clicked that link ...

EthanS1

Community Legend

753 Views

2 replies

0 likes

Account
Login
Security
  • 753 Views
  • 2 replies
  • 0 likes

Account suddenly replaced with my facebook

HiPlanpreviously PremiumCountryNew ZealandDeviceoneplus 3tOperating Systemandroid My Question or IssueI had a spotify account for years, which i used my normal hotmail email for, the same as my facebook account.Today I was suddenly logged out of my a...

Casual Listener

Hi Plan previously Premium Country New Zealand Device oneplus 3t Operating System android   My Question or Issue I had a spotify account for years, which i used my normal hotmail emai...

OneByBoo

Roadie

723 Views

3 replies

0 likes

Account
  • 723 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google home and spotify premium question ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi i just got a google home mini and i want To know if my home mini can play music from spot...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Katerina

Spotify Legend

1283 Views

7 replies

0 likes

Premium
  • 1283 Views
  • 7 replies
  • 0 likes

Kicked out of my account

I tried to open my Spotify tonight to find out that I had been kicked out. This was odd, considering I had been listening to music just fine a few hours ago. Unfortunately, the account is old and I no longer know the password so I couldn’t log back i...

Newbie

I tried to open my Spotify tonight to find out that I had been kicked out. This was odd, considering I had been listening to music just fine a few hours ago. Unfortunately, the account is old and I n...

OneByBoo

Roadie

661 Views

1 replies

0 likes

Account
Login
Premium
  • 661 Views
  • 1 replies
  • 0 likes

Solved!! Cant Reset Password

PlanFreeCountryUSDevicePCOperating SystemWindows 10 My Question or IssueI think my main spotify account was compromised (ItsHyptic). I've tried resetting the password but i'm not getting any emails (I'm not sure what email I registered with). Im also...

Newbie

Plan Free Country US Device PC Operating System Windows 10   My Question or Issue I think my main spotify account was compromised (ItsHyptic). I've tried resetting the password but i'm...

Billy-J

Spotify Star

596 Views

1 replies

0 likes

Login
  • 596 Views
  • 1 replies
  • 0 likes

Solved!! Account Hacked

PlanPremiumCountryUnited StatesDeviceComputer running Windows 10 and Google Pixel 2Operating SystemWindows 10 and Android Oreo My Question or IssueI believe my account has been hacked. It shows in my recently played that I've listened to artists that...

Casual Listener

  Plan Premium Country United States Device Computer running Windows 10 and Google Pixel 2 Operating System Windows 10 and Android Oreo   My Question or Issue I believe my accoun...

Brunelicia

Community Legend

631 Views

1 replies

0 likes

Security
  • 631 Views
  • 1 replies
  • 0 likes

Logged Out & Says Account Doesn't Exist

PlanPremiumCountryUSADevice(iPhone 8, Dell Inspiron)Operating System(iOS 10, Windows 10) My Question or IssueHi it says the account I have student premium with doesn’t exist when I use my Facebook to log in, I can see my account when I log in through...

Visitor

Plan Premium Country USA Device (iPhone 8,  Dell Inspiron) Operating System (iOS 10, Windows 10)   My Question or Issue Hi it says the account I have student premium with doesn’t ...

A_Musicophile

Community Legend

952 Views

1 replies

0 likes

Account
Login
Premium
  • 952 Views
  • 1 replies
  • 0 likes

Need support ! Logged out, No access to registration email address

PlanPremiumCountryIrelandDeviceOneplus6Operating Systemandroid My Question or IssueI was logged out of my account today.Im using what im almost certain is the correct password but im not getting in.I dont have access to the email that I registered my...

Visitor

  Plan Premium Country Ireland Device Oneplus6 Operating System android   My Question or Issue I was logged out of my account today. Im using what im almost certain is the corre...

A_Musicophile

Community Legend

450 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 450 Views
  • 1 replies
  • 0 likes

I have stopped receiving daily mixes , could you please help me with this issue?

I use spotify on my mac and iPhone. I received daily mixes for the first week or so after going premium and haven't been receiving them since. I used to really enjoy those! Could someone please help?

Casual Listener

I use spotify on my mac and iPhone. I received daily mixes for the first week or so after going premium and haven't been receiving them since. I used to really enjoy those! Could someone please help?

ListenToGlobal

Composer

570 Views

3 replies

0 likes

Premium
  • 570 Views
  • 3 replies
  • 0 likes

Cant log in

I Have an account with the name goldust01 and i have always been able to log into it but now it says password incorrect and i cant change it because i dont know the email connected to the account can someone please find the account and tell me the pa...

Newbie

I Have an account with the name goldust01 and i have always been able to log into it but now it says password incorrect and i cant change it because i dont know the email connected to the account can...

Billy-J

Spotify Star

511 Views

1 replies

0 likes

Account
Login
Security
  • 511 Views
  • 1 replies
  • 0 likes

Logged out.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

487 Views

1 replies

1 likes

Account
  • 487 Views
  • 1 replies
  • 1 likes