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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078501 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078501 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49609 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49609 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145896 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145896 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Account Problem

I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset any help?

  • Newbie
  • I have been logged out of spotify for some reason and cant remember my password, i know my username but dont know what email address it is associated with so cant get a password reset   any he...
  • JuanSebastian
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ability to see when you have registered as user to Spotify

I would love to have the ability to see when I have registered my account on Spotify. Also as a next step, I would love to see when I subscribed to Premium account. Is this info available anywhere?

  • Casual Listener
  • I would love to have the ability to see when I have registered my account on Spotify. Also as a next step, I would love to see when I subscribed to Premium account.    Is this i...
  • zamdee
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 217 Views
  • 2 replies
  • 0 likes

Recently Played Artists Not Updating while playing Playlists

Hello, I know there was recently an issue with the Recently Played Artists section. I have noticed over the last few days that it does not appear to update when I am playing music from a playlist. I am pretty sure it used to update no matter if I wer...

  • Casual Listener
  • Hello,   I know there was recently an issue with the Recently Played Artists section. I have noticed over the last few days that it does not appear to update when I am playing music from a pla...
  • Lencu
  • Casual Listener
  • 531 Views
  • 3 replies
  • 1 likes
  • Other
    Premium
  • 531 Views
  • 3 replies
  • 1 likes

Superuser Contribution Ögrenci premium

Ben bunun sadece üniversite/yüksek okul oldugunu bilmiyordum ve para alındı ve premium gelmedi yarım

  • Newbie
  • Ben bunun sadece üniversite/yüksek okul oldugunu bilmiyordum ve para alındı ve premium gelmedi yarım
  • Alfredo
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i find the playlists that i follow?

I cant find the option to watch all the playlists that I follow.How do I do that? Thanks!

  • Newbie
  •   I cant find the option to watch all the playlists that I follow. How do I do that?   Thanks!
  • JulianA_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made an account with Facebook, how to unlink?

I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. After some looking around, it turns out I'd already...

  • Newbie
  • I recently purchased Spotify Premium (Family), and made a new account as I wasn't sure if I had one already. However, when I went to link my Facebook account to said account, it'd already been used. ...
  • JuanSebastian
  • Roadie
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Solved!! Somebody else is playing on my iphone

Hello, today I got a strange bug: i deleted spotify ios app, in order to remove all of my downloaded music. After reinstall and re-log-in i started to play my music as usual. After few soconds a very different music (what i have never heared) was sta...

  • Newbie
  • Hello,   today I got a strange bug: i deleted spotify ios app, in order to remove all of my downloaded music. After reinstall and re-log-in i started to play my music as usual. After few socon...
  • Nico
  • Community Legend
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can i change my currency ?

Hi, Spotify charging $ from my bank acount. It hase to be Turkish Lira but i couldnt find any option. I need help. How can i change my currency ?

  • Newbie
  • Hi,  Spotify charging $ from my bank acount. It hase to be Turkish Lira but i couldnt find any option. I need help. How can i change my currency ? 
  • JuanSebastian
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Device limit reached, but I only have one device

Hi, I just installed a new system on my Android phone, tried to download my songs to offline storage, and got a message that I have reached the limit of three devices.However, I only have one device that I use for downloads - this particular phone. I...

  • Casual Listener
  • Hi,  I just installed a new system on my Android phone, tried to download my songs to offline storage, and got a message that I have reached the limit of three devices. However, I only have on...
  • kukunamuniu_pl
  • Casual Listener
  • 4054 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 4054 Views
  • 2 replies
  • 0 likes

My profile doesn't come up when I search it and doesn't offer the options to Follow or be Followed

I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow me. Any ideas as to why that is? I have a second a...

  • Casual Listener
  • I just created a new profile and when I search it, my profile does not show up as an option. In addition, at the top of my user page, I don't have the option to follow other users or have them follow...
  • Luke
  • Spotify Star
  • 771 Views
  • 5 replies
  • 0 likes
  • 771 Views
  • 5 replies
  • 0 likes

I can’t get to my spotify account because my email has been closed

Hi, I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has been closed because I haven’t used for a long time. I also ...

  • Casual Listener
  • Hi,  I did buy new telephone and I tried to log in on Spotify but I don’t remember my password. I can’t get new password because my spotify account has my old email details and that email has b...
  • pauliina90
  • Casual Listener
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Please help me save my account!

So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still have one device that's been logged into this account...

  • Newbie
  • So I have an account I made years ago and I don't remember the email address I used for it anymore, I use to be able to log in with just my name and password but it no longer works! Luckily I still h...
  • carl_harris
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist full of songs I've not listened to

Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day. I've changed my password and such and disconnected all devices and it's been fine for a couple weeks. However ...

  • Newbie
  • Recently, I've been seeing songs in my recently played that I have not ever listened to. My phone started playing on its own the other day.    I've changed my password and such and discon...
  • Melody
  • Community Manager
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

I want to close my account

I want to close my account , any help for this ????? please

  • Not applicable
  • I want to close my account , any help for this ????? please
  • carl_harris
  • Roadie
  • 546 Views
  • 4 replies
  • 0 likes
  • 546 Views
  • 4 replies
  • 0 likes

Forgot username

i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username

  • Newbie
  • i have done a free month of spotify premium with an account but after two minutes i logged out, now i don't remember the username
  • jsannn
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged

I have been getting charged since January 25,2018 of 10.91 off my debt card and did not authorized this please refund my money as soon as possible

  • Newbie
  • I have been getting charged since January 25,2018 of 10.91 off my debt card and did not authorized this please refund my money as soon as possible 
  • Melody
  • Community Manager
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Problem

Hi guys. I'm trying to add my girlfriend to spotify family again after she forgot her old login data when moving to a new phone. Now everytime she tries to join the account it says not possible in the registering field. Well but why? It should be per...

  • Newbie
  • Hi guys. I'm trying to add my girlfriend to spotify family again after she forgot her old login data when moving to a new phone. Now everytime she tries to join the account it says not possible in th...
  • Melody
  • Community Manager
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify rechaza mi tarjeta

hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que poder hacer compras internacionales mi tarjeta?

  • Newbie
  • hola quiero hacerme premium y cuando ingreso mi tarjeta me rechaza el pago y me dice que intente con otro metodo de pago, tengo una tarjeta de credito visa que tiene saldo pero no me deja. Tiene que ...
  • JulianA_Bogota
  • Roadie
  • 434 Views
  • 1 replies
  • 1 likes
  • 434 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot connect my Spotify with my PSN

Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to find at which it is.So please tell me if there's a...

  • Not applicable
  • Hi, when I try to connect my Spotify account on my PS4 it says that it is already connected with another PlayStation account. I've tried to know which PSN account it was for months now, but no way to...
  • JuanSebastian
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes