Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
81335 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
656145 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
737098 Views
18 replies
29 likes
PlanFreeCountryFinlandDeviceLaptopOperating SystemWindows 10 My Question or IssueMy spotify stopped working a while ago and i can't seem to do anything about it.Things i've tried already:1. Uninstalled spotify completely and downloaded it again: Didn...
Plan Free Country Finland Device Laptop Operating System Windows 10 My Question or Issue My spotify stopped working a while ago and i can't seem to do anything about it. Things i've...
Casual Listener
1016 Views
3 replies
1 likes
PlanFreeCountry IndiaOperating SystemAndroid My Question or IssueMy friend can't reset his password. When ever he tries to reset the password it says The provided Mail is Not Associated To An Active Account.
Plan Free Country India Operating System Android My Question or Issue My friend can't reset his password. When ever he tries to reset the password it says The provided Mail is No...
Spotify Star
2611 Views
1 replies
0 likes
I've recently been added to a Premium for Family subscription, but the invitation email didn't show up in my inbox, so I thought I'd try just logging onto my account. I hadn't used my account for a while, so when I tried to login and it kept saying m...
I've recently been added to a Premium for Family subscription, but the invitation email didn't show up in my inbox, so I thought I'd try just logging onto my account. I hadn't used my accou...
Spotify Legend
654 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceAndroid/DesktopMy Question or IssueI was awaiting Spotify's arrival to India with bated breath and immediately signed up for the trial when the option was up. But my glee slowly faded when I saw how much of my favourite m...
Plan Premium Country India Device Android/Desktop My Question or Issue I was awaiting Spotify's arrival to India with bated breath and immediately signed up for the trial when the option was u...
Visitor
58389 Views
98 replies
113 likes
PlanPremium & FamilyUSA My Question or IssueMy husband and I each had accounts but he upgraded his to Family. I'd subscribed to Premium before he did this. Did this change cancel my personal Premium subscription? If not, how can I do that? Thanks!
Plan Premium & Family USA My Question or Issue My husband and I each had accounts but he upgraded his to Family. I'd subscribed to Premium before he did this. Did this change ...
Community Legend
919 Views
3 replies
0 likes
Simple as that. The "More songs load as you listen" and fade out of the playlist is visible in the main panel, but music stops at the last visible track if I minimize spotify and have other things up. Bringing spotify back up and playing the last vis...
Simple as that. The "More songs load as you listen" and fade out of the playlist is visible in the main panel, but music stops at the last visible track if I minimize spotify and have other things up...
Community Legend
562 Views
1 replies
0 likes
Hi -- I'm a Spotify Premium user (US account, living in Switzerland) who has tried to reset my password multiple times over the past 2 days and am not receiving the email link (and yes, I've checked my spam folder every time on a variety of computers...
Hi -- I'm a Spotify Premium user (US account, living in Switzerland) who has tried to reset my password multiple times over the past 2 days and am not receiving the email link (and yes, I've checked ...
Spotify Legend
1582 Views
9 replies
0 likes
Greetings, For a few days, on the PC and mobile Android app (Spotify Premium), all my albums have disappeared from the album section and have been replaced by all the albums related to song I have saved. It looks like Spotify changed its way of doing...
Greetings, For a few days, on the PC and mobile Android app (Spotify Premium), all my albums have disappeared from the album section and have been replaced by all the albums related to song ...
Spotify Legend
936 Views
1 replies
0 likes
Greetings, My info:Plan: PremiumCountry: Peru (right now i'm outside the country) Device: Xiaomi Mi A2Operating System: Android Pie (Android One) My Spotify is not working on my phone as before, I made the payment for another month of premium subscri...
Greetings, My info: Plan: Premium Country: Peru (right now i'm outside the country) Device: Xiaomi Mi A2 Operating System: Android Pie (Android One) My Spot...
Regular
2444 Views
8 replies
0 likes
PlanFree/PremiumCountry My Question or Issue Just received a Fan First email from an artist named Dave, thanking me for being a fan and (surprisingly) offering me special access to get tickets to his upcoming tour!Except I've never heard of him and n...
Plan Free/Premium Country My Question or Issue Just received a Fan First email from an artist named Dave, thanking me for being a fan and (surprisingly) offering me special access t...
Composer
3148 Views
1 replies
0 likes
I'm not one for ads, most of the time i'm willing to let them slide since i'm unable to pay for premium, but can the ads just be about premium or things related to the music i listen to.Cause i'll blatenly state i am not a fan of PANIC, so i would re...
I'm not one for ads, most of the time i'm willing to let them slide since i'm unable to pay for premium, but can the ads just be about premium or things related to the music i listen to. Cause i'll ...
Casual Listener
13038 Views
1 replies
0 likes
PlanFreeCountry Costa RicaDevice(iPad Mini 2, Lenovo Yoga 720, Huawei P20 Lite)Operating System(iOS 10, Android Oreo, Windows 10) My Question or Issue I want to delete my account in order to start fresh, but i don't know if i can open a new account u...
Plan Free Country Costa Rica Device (iPad Mini 2, Lenovo Yoga 720, Huawei P20 Lite) Operating System (iOS 10, Android Oreo, Windows 10) My Question or Issue ...
Roadie
538 Views
1 replies
0 likes
PlanPremiumUS Device(Galaxy S9 , iOS 10)Operating System(iOS 10) Nearly 2 months ago I received a Spotify email confirmation in French. Thought nothing of it until I noticed the name "nibba" as music type under "Your Heavy Rotation". Furthermore, Dis...
Plan Premium US Device (Galaxy S9 , iOS 10) Operating System (iOS 10) Nearly 2 months ago I received a Spotify email confirmation in French. Thought nothing of it ...
Roadie
609 Views
1 replies
0 likes
I've had this problem for around 4-5 days.I've reinstalled Spotify and it doesn't work.This problem only occurs with my account, since I've tried with multiple accounts, internets and pc's and my one is the one not working.This problem happens not on...
I've had this problem for around 4-5 days. I've reinstalled Spotify and it doesn't work. This problem only occurs with my account, since I've tried with multiple accounts, internets and pc'...
Regular
1261 Views
8 replies
0 likes
PlanFreeCountry USADeviceMacbook pro, IphoneOperating SystemiOS 10 My Question or Issue Hi, I recently got logged out of my spotify account randomly while listening to music. I tried logging back in but I forgot my password. I used the password reset...
Plan Free Country USA Device Macbook pro, Iphone Operating System iOS 10 My Question or Issue Hi, I recently got logged out of my spotify account randomly while...
Community Legend
1173 Views
3 replies
0 likes
PlanPremiumCountry United StatesDeviceiPhone 8, Macbook Pro, Samsung TVOperating SystemiOS 10, My Question or Issue He randomly got logged out of all his accounts on all devices. He wasn't connected on facebook. He can't remember his username. The em...
Plan Premium Country United States Device iPhone 8, Macbook Pro, Samsung TV Operating System iOS 10, My Question or Issue He randomly got logged out of all hi...
Spotify Star
531 Views
1 replies
0 likes
Me aparece el error "El nombre de usuario o correo electrónico que nos has facilitado no está asociado a ninguna cuenta Spotify en activo", y si trato de crear nuevamente esta cuenta, me dice que ya existe este usuario. Mi usuario es edupaolucci, y n...
Me aparece el error "El nombre de usuario o correo electrónico que nos has facilitado no está asociado a ninguna cuenta Spotify en activo", y si trato de crear nuevament...
Community Legend
6190 Views
1 replies
0 likes
PlanPremium StudentCountryFL, USADeviceiPhone 6s I noticed that I started getting charged CST 13.26% tax all of a sudden, so I looked around to figure out why and found this: Alfredo Roadie2018-05-08 02:42 AM "... (removed ID of person who posted or...
Plan Premium Student Country FL, USA Device iPhone 6s I noticed that I started getting charged CST 13.26% tax all of a sudden, so I looked around to figure out why and found this: &nbs...
Casual Listener
4115 Views
2 replies
1 likes
PlanPremiumCountryBrasil My Question or IssueHi,I was suddenly logged out of Spotify on the app, and couldn't log back in with my password. Due to that, I tried to reset it, but I'm not getting the email to reset. I already looked into the spam and i...
Plan Premium Country Brasil My Question or Issue Hi, I was suddenly logged out of Spotify on the app, and couldn't log back in with my password. Due to that, I tried to reset it, but I'...
Community Legend
685 Views
1 replies
0 likes
Plan:Premium FamilyCountry:Brazil[ISSUE]I am not able to add a user specified in the family plan. It's my wife. She's living with me. I have another member (my brothers) already in my family plan. And I had not any problem to add them. But my wife I ...
Plan: Premium Family Country: Brazil [ISSUE] I am not able to add a user specified in the family plan. It's my wife. She's living with me. I have another member (my brothers) already in my famil...
Community Legend
518 Views
3 replies
1 likes
