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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286780 Views

529 replies

34 likes

Account
Free
  • 286780 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13607 Views

6 replies

11 likes

Security
  • 13607 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540013 Views

990 replies

114 likes

Account
  • 540013 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129578 Views

74 replies

12 likes

Account
Login
Premium
  • 129578 Views
  • 74 replies
  • 12 likes

Whats is the Secret about this Spotify URL

Hey would like to ask what is behind this spotify url seems weird a "friend" showed me something in his firefox history, just catched the weird spoti url someone got an idea? https://gyazo.com/2240b09c532338a8b66c573078b00f8b

Newbie

Hey would like to ask what is behind this spotify url seems weird a "friend" showed me something in his firefox history, just catched the weird  spoti url someone got an idea?   https://g...

Jᴀᴄᴋ

Roadie

1353 Views

1 replies

0 likes

Account
Login
Other
  • 1353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Something went wrong please help

I cant enter my home page and i tried another devices i erased spotify and downloaded again but its not fixed PlanPremiumCountryGermanyDeviceiPhone XOperating SystemIOS 12.2 My Question or Issue

Casual Listener

I cant enter my home page and i tried another devices i erased spotify and downloaded again but its not fixed  Plan Premium Country Germany Device iPhone X Operating System IOS 12.2 &...

Peter

Spotify Legend

3458 Views

5 replies

1 likes

Account
Premium
  • 3458 Views
  • 5 replies
  • 1 likes

Tennis Court Flume Remix

Like and Reply, so this song can be added! I know all you EDM & Trap lovers love this song Tennis Court by Lorde Flume Remix, Make this possible!

Newbie

Like and Reply, so this song can be added! I know all you EDM & Trap lovers love this song Tennis Court by Lorde Flume Remix, Make this possible!

Brunelicia

Community Legend

1123 Views

1 replies

1 likes

Premium
  • 1123 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can’t view albums

Hifor some reason I can no longer view albums.I’ve updated the app and reset my iPhone but no joy.

Newbie

Hi for some reason I can no longer view albums. I’ve updated the app and reset my iPhone but no joy.  

Peter

Spotify Legend

847 Views

2 replies

1 likes

Premium
  • 847 Views
  • 2 replies
  • 1 likes

Superuser Contribution unable to create new account

PlanFreeCountryUKDevicesurface tab proOperating System Windows 10 My Question or IssueI am trying to create a new account for my daughter to add her to our family plan but when i go through the sign up process, i complete the Captcha thing and click ...

Casual Listener

Plan Free Country UK Device surface tab pro Operating System  Windows 10   My Question or Issue I am trying to create a new account for my daughter to add her to our family plan b...

Peter

Spotify Legend

1171 Views

3 replies

0 likes

Login
Other
  • 1171 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My profile does not come up in search

The issue is that when I search for my own profile on both mac & ios platforms it just does not come up. It's as if I don't have one. I just get the message "not found". I've also tried on other peoples devices with the same results. My playlists com...

Regular

The issue is that when I search for my own profile on both mac & ios platforms it just does not come up. It's as if I don't have one. I just get the message "not found". I've also tried on other ...

Peter

Spotify Legend

2312 Views

13 replies

0 likes

Account
  • 2312 Views
  • 13 replies
  • 0 likes

Solved!!Superuser Contribution Cant change country settings

PlanFreeCountry DeviceWindows PCOperating SystemWindows 10 My Question or IssueAparently I need to change my country settings to use Spotify for whatever reason. When I try to change the Country setting to Costa Rica, its says my Email address is alr...

Regular

Plan Free Country   Device Windows PC Operating System Windows 10   My Question or Issue Aparently I need to change my country settings to use Spotify for whatever reason. When I ...

Peter

Spotify Legend

2083 Views

11 replies

0 likes

Free
  • 2083 Views
  • 11 replies
  • 0 likes

Superuser Contribution I am not available to pay Premium

PlanPremiumCountryColombia Device Operating SystemAndroid My Question or IssueI have tryed to pay for a Premium account with different credit cards and different days but it have been impossible to pay. What can I do?

Casual Listener

Plan Premium Country Colombia   Device   Operating System Android   My Question or Issue I have tryed to pay for a Premium account with different credit cards and different ...

Peter

Spotify Legend

1207 Views

7 replies

0 likes

Account
Premium
  • 1207 Views
  • 7 replies
  • 0 likes

Superuser Contribution Strange account logging/password reset problem

Good day, I have a problem, well my wife has a problem. She want's to login to her's account, but she has forgot her password, so she tried to restore it, but the system says, that such a user doesn't exist. Well, then we tried to create a new accoun...

Casual Listener

Good day,  I have a problem, well my wife has a problem. She want's to login to her's account, but she has forgot her password, so she tried to restore it, but the system says, that such a user...

Peter

Spotify Legend

850 Views

3 replies

0 likes

Account
Login
  • 850 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Recommendations on Home screen is broken

PlanPremium I see this "more like" recommendation around 3 months, but I listened "Hard Bass School" only 25 times almost half a year ago (last.fm information) and really don't want to listen again (but Spotify wants, maybe).The recommendation appear...

Casual Listener

Plan Premium   I see this "more like" recommendation around 3 months, but I listened "Hard Bass School" only 25 times almost half a year ago (last.fm information) and really don't want to lis...

Peter

Spotify Legend

1150 Views

3 replies

0 likes

Other
  • 1150 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error Connecting Facebook Account to Spotify Account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I successfully connect my Facebook account to my Spotify account? I have two free Spot...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...

Peter

Spotify Legend

954 Views

3 replies

0 likes

Account
Free
Other
  • 954 Views
  • 3 replies
  • 0 likes

Disabled account

So my girlfriend family cancled thier subscribtion and we got a message in her gmail that her account has been disabled. Now she cant even go on her account to use spotify free. How do i rocover her account?

Newbie

So my girlfriend family cancled thier subscribtion and we got a message in her gmail that her account has been disabled. Now she cant even go on her account to use spotify free. How do i rocover her ...

Billy-J

Spotify Star

628 Views

1 replies

0 likes

Account
  • 628 Views
  • 1 replies
  • 0 likes

Spotify Is Not Working On My Realme c1

Hello, Spotify Team The New Version Of Spotify Is Not Working On My Realme c1 Android Device Can Anyone Help.

Casual Listener

Hello, Spotify Team The New Version Of Spotify Is Not Working On My Realme c1 Android Device Can Anyone Help.

Billy-J

Spotify Star

851 Views

1 replies

0 likes

Account
  • 851 Views
  • 1 replies
  • 0 likes

spotify keeps logging me out

it’s becoming more frequent that when i open the spotify app it’s logged me out and i have to log back in. it’s fine when i’m at home but when it happens when i don’t have internet i can’t log in because i log in with facebook. when i do log in it co...

Newbie

it’s becoming more frequent that when i open the spotify app it’s logged me out and i have to log back in. it’s fine when i’m at home but when it happens when i don’t have internet i can’t log in bec...

Billy-J

Spotify Star

1732 Views

1 replies

0 likes

Login
  • 1732 Views
  • 1 replies
  • 0 likes

Need help for family account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue : My mother just bought a family account, and i want to know if it's possible to transfer al...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue : My mot...

Billy-J

Spotify Star

538 Views

1 replies

0 likes

Account
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! Account

PlanPremiumCountryEnglandDevice(iPhone deOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I need all account with my name on it deleted as I don’t use them except this one the rest some r not mine and some I created when...

Casual Listener

Plan Premium Country England Device (iPhone de Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I need all account with my name on it deleted as ...

Billy-J

Spotify Star

1661 Views

3 replies

0 likes

Login
  • 1661 Views
  • 3 replies
  • 0 likes

Superuser Contribution Weird changes to my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've always accessed my Spotify account with my Facebook login. But today, as I tried to log ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've ...

Guido

Spotify Legend

2230 Views

8 replies

0 likes

Account
Login
Security
  • 2230 Views
  • 8 replies
  • 0 likes

Ads in wrong language

PlanFreeCountryBelgiulDeviceOne+ 6T phone, Dell Latitude laptop, HP laptopOperating System(Windows 10 - Android 9 My Question or IssueWhen I hear ads in Spotify, they are in French, but my language is Dutch

Newbie

  Plan Free Country Belgiul Device One+ 6T phone, Dell Latitude laptop, HP laptop Operating System (Windows 10 - Android 9   My Question or Issue When I hear ads in Spotify, they...

KossB

Roadie

658 Views

1 replies

0 likes

Account
Free
  • 658 Views
  • 1 replies
  • 0 likes

Where is my google home promo code?

I was right on time for the Google Home mini giveaway promo, I signed up for the basic premium account on April 9th, 2019 while the promo was going on in Canada (Toronto to be exact) for the month and I have yet to have received any email about the G...

Newbie

I was right on time for the Google Home mini giveaway promo, I signed up for the basic premium account on April 9th, 2019 while the promo was going on in Canada (Toronto to be exact) for the month an...

Simmoh

Regular

810 Views

1 replies

1 likes

Account
Premium
  • 810 Views
  • 1 replies
  • 1 likes

Closing another account with the same username

Hi there,A couple weeks ago I decided to start fresh with a new Spotify account so I created this account using the same username as before. However when I tried to close the old account by going to the close account section, every time I would press...

Newbie

Hi there, A couple weeks ago I decided to start fresh with a new Spotify account so I created this account using the same username as before. However when I tried to close the old account by going t...

Billy-J

Spotify Star

298 Views

1 replies

0 likes

Account
Login
Other
  • 298 Views
  • 1 replies
  • 0 likes