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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421100 Views
  • 965 replies
  • 108 likes
  • Account
  • 421100 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186372 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186372 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103426 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103426 Views
  • 69 replies
  • 10 likes

Solved!!Superuser Contribution "Playing From Playlist" random letters (Username) instead of Profile Name

I have recently made an account to reset my DW and I asked that 3 playlists be transferred from my old account. My new account username is random letters, whereas the profile name I set to "SoopaDoop" without the 1 (as seen here) When I look at a pla...

  • Music Fan
  • I have recently made an account to reset my DW and I asked that 3 playlists be transferred from my old account. My new account username is random letters, whereas the profile name I set to "SoopaDoop...
  • SoopaDoop1
  • Music Fan
  • 1536 Views
  • 6 replies
  • 0 likes
  • Account
  • 1536 Views
  • 6 replies
  • 0 likes

Cannot access old account

Hi,I lost access to the email address my original spotify account was created with and I cannot remember the password. So without the email access I cannot log into or cancel the account. I have now made a new account and will subscribe to premium vi...

  • Visitor
  • Hi, I lost access to the email address my original spotify account was created with and I cannot remember the password. So without the email access I cannot log into or cancel the account.   ...
  • user-removed
  • Not applicable
  • 1130 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1130 Views
  • 1 replies
  • 0 likes

Email not linked to account

PlanPremiumCountryUS DeviceiPhone 7 and desktop My Question or Issue My daughter kept having to reset her password over the weekend - it would work and she'd be able to get in, but now this morning it says there is no account associated with that ema...

  • Newbie
  •   Plan Premium Country US   Device iPhone 7 and desktop     My Question or Issue   My daughter kept having to reset her password over the weekend - it would work ...
  • Brunelicia
  • Community Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • Account
  • 530 Views
  • 1 replies
  • 0 likes

"Something went wrong": Spotify Artists

HiI distribute through Distrokid and went through process and found my artist page. But after login it says "Something went wrong... we need more details". When I press ok it just goes back to search page for the artist name and so goes around and ar...

  • Regular
  • Hi I distribute through Distrokid and went through process and found my artist page. But after login it says "Something went wrong... we need more details". When I press ok it just goes back to sear...
  • Maxim
  • Spotify Star
  • 3341 Views
  • 11 replies
  • 0 likes
  • Account
  • 3341 Views
  • 11 replies
  • 0 likes

Unable to Change my Email (No Editing option)

I am unable to change the email on my main Spotify account (not this account, I couldn't use my main account in this Spotify community because I can't access said main-account-email for email verifation). I am trying to change the email since the ema...

  • Casual Listener
  • I am unable to change the email on my main Spotify account (not this account, I couldn't use my main account in this Spotify community because I can't access said main-account-email for email verifat...
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 370 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2018 only giving me a playlist? (And no other info)

I was hoping this community could help me see the 2018 statistics of my spotify listening habits. I've visited spotifywrapped.com numerous times, and Spotify has given me both my 'Top Songs of 2018' and a 'Tastebreakers' playlist... nothing else I ca...

  • Casual Listener
  • I was hoping this community could help me see the 2018 statistics of my spotify listening habits. I've visited spotifywrapped.com numerous times, and Spotify has given me both my 'Top Songs...
  • Maxim
  • Spotify Star
  • 2891 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 2891 Views
  • 1 replies
  • 1 likes

Solved!! I want to create accounts for family members, but it is not possible to create new accounts

PlanPremiumCountry NetherlandsDeviceWindows machinOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country  Netherlands Device Windows machin Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 1278 Views
  • 9 replies
  • 0 likes
  • Account
  • 1278 Views
  • 9 replies
  • 0 likes

How to find the Main premium account?

Hi! I have one premium account and 2 sub accounts under that premium account. I used the sub account and suddenly I forgot the main premium account, how can I recover or find it? because I want to remove one sub-accountplease help me! I can't find th...

  • Newbie
  • Hi! I have one premium account and 2 sub accounts under that premium account.   I used the sub account and suddenly I forgot the main premium account, how can I recover or find it? because...
  • OneByBoo
  • Roadie
  • 624 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 624 Views
  • 1 replies
  • 0 likes

Can't log into spotify on the Mac App

PlanPremiumCountry United StatesDeviceMacbook air 2018Operating System My Question or Issue I just got a new laptop and I wanted to download the Spotify app. When I log in on the web browser, no problem. But, when I try to log in with Facebook it aut...

  • Casual Listener
  • Plan Premium Country  United States Device Macbook air 2018 Operating System   My Question or Issue  I just got a new laptop and I wanted to download the Spotify app. When I l...
  • Bittencourt
  • Spotify Star
  • 4769 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 4769 Views
  • 3 replies
  • 0 likes

Unknown Device

PlanPremium, family DevicePC and androidOperating SystemWindows 10 and android The IssueSo I never gave my password to anyone, but just now I saw a ps4 lurking in my devices. How? Does this ps4 have acces to my spotify or could it be my neighbours (p...

  • Casual Listener
  • Plan Premium, family   Device PC and android Operating System Windows 10 and android   The Issue So I never gave my password to anyone, but just now I saw a ps4 lurking in my devic...
  • Brunelicia
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
    Unlimited
  • 319 Views
  • 1 replies
  • 0 likes

"A short update to your Premium Family Abo" mailing

PlanPremium Family AboCountry GermanyDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Just received three mails mentioning that the adress of the participants of my family plan members couldn't be verified and the O...

  • Casual Listener
  • Plan Premium Family Abo Country  Germany Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Just received three mails mention...
  • osornios
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

Premium family not connecting

I sent an invite to my wife after upgrading to the Premium Family. She has confirmed and it says she is active. But she can't see what music I am playing, we want to be able to play the same music in two different rooms, but despite it saying that sh...

  • Casual Listener
  • I sent an invite to my wife after upgrading to the Premium Family. She has confirmed and it says she is active. But she can't see what music I am playing, we want to be able to play the same music in...
  • osornios
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
  • 248 Views
  • 1 replies
  • 0 likes

Wrong profile picture, and it's explicit!

PlanFamiliar PremiumCountry MexicoDeviceMoto G6 PlusOperating SystemAndroid 8 My Question or Issue Today I bought this new cellphone and installed Spotify, when I logged in with my Facebook data, the app used a picture that is not on my Facebook or p...

  • Newbie
  •   Plan Familiar Premium Country  Mexico Device Moto G6 Plus Operating System Android 8   My Question or Issue  Today I bought this new cellphone and installed Spotify, ...
  • osornios
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 373 Views
  • 1 replies
  • 0 likes

Option to disable/opt-out of the video feature.

This is a garbage feature that is just extremely intrusive. Make it opt-out, but there has to be an option. It's incredibely anoying and it trashes the user experience. If the user wants to see the video they go to youtube. I personally don't know an...

  • Visitor
  • This is a garbage feature that is just extremely intrusive. Make it opt-out, but there has to be an option. It's incredibely anoying and it trashes the user experience. If the user wants to see the v...
  • osornios
  • Spotify Star
  • 395 Views
  • 1 replies
  • 2 likes
  • Other
  • 395 Views
  • 1 replies
  • 2 likes

Trouble recovering the account - mail address lost

Hello, I need to find the email linked to my username in order to be able to reset the password. Unfortunatly, we only have the username, and when we use the "reset the password interface", we enter the username but the instructions to reset the pass...

  • Newbie
  • Hello,    I need to find the email linked to my username in order to be able to reset the password. Unfortunatly, we only have the username, and when we use the "reset the password interf...
  • Brunelicia
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Account
  • 275 Views
  • 1 replies
  • 0 likes

Me dice que mi Usuario no existe al intentar recuperar contraseña

Soy premium, pero no logro encontrar el email con el que me di de alta y buscar mis recibos, al intentar cambiar contraseña me dice que mi id de usuario no existe! (y lo estoy poniendo tal cual esta en la app donde dice: Has iniciado sesion como ****...

  • Casual Listener
  • Soy premium, pero no logro encontrar el email con el que me di de alta y buscar mis recibos, al intentar cambiar contraseña me dice que mi id de usuario no existe! (y lo estoy poniendo tal cual esta ...
  • Jose_M
  • Spotify Star
  • 7249 Views
  • 7 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 7249 Views
  • 7 replies
  • 0 likes

Superuser Contribution Recently Played Artists not showing

PlanPremiumCountry DeviceSamsung Galaxy A5, Acer Swift laptopOperating SystemAndroid and Windows 10 My Question or Issue My recently played artists are not showing on either of my devices, or for my friends. I have reinstalled Spotify on both devices...

  • Newbie
  •   Plan Premium Country   Device Samsung Galaxy A5, Acer Swift laptop Operating System Android and Windows 10   My Question or Issue  My recently played artists are not ...
  • Jemi
  • Spotify Legend
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
  • 483 Views
  • 1 replies
  • 0 likes

Facebook disconnecting, profile disappearing, overall complete mess.

PlanFree (im broke)Country New ZealandDeviceAcer laptopOperating SystemWindows 10 My Question or Issue I have numerous issues, so I'm going to list them.1. Due to the childhood username that I created (as I'm sure many of us did), I wanted to create ...

  • Casual Listener
  • ...o the childhood username that I created (as I'm sure many of us did), I wanted to create an entirely new account and start from scratch. I made my playlists public on my old account (okayitscora) so t...
  • eleusinian
  • Casual Listener
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

PLEASE HELP!!!URGENT

So I created an acoount but when I signed up I created my own username and password but whenever I try to sign in.It does not take the user name I created which is (victoriaacardenas) but instead shows an error which leaves me to sign up with my emai...

  • Newbie
  • So I created an acoount but when I signed up I created my own username and password but whenever I try to sign in.It does not take the user name I created which is (victoriaacardenas) but instead sho...
  • user-removed
  • Not applicable
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
  • 226 Views
  • 1 replies
  • 0 likes

Can't log in and recovery password

Hello,My problem is that since yesterday i can't log in to my main Spotify account which e-mail is *snip*. It's very strange because even my saved password in web browser and apps shows invalid password or email after submit. Recovering password show...

  • Visitor
  • Hello, My problem is that since yesterday i can't log in to my main Spotify account which e-mail is *snip*. It's very strange because even my saved password in web browser and apps shows inva...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 354 Views
  • 1 replies
  • 0 likes