Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
75505 Views
26 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
92926 Views
9 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've always accessed my Spotify account with my Facebook login. But today, as I tried to log ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've ...
Spotify Legend
2426 Views
8 replies
0 likes
PlanFreeCountryBelgiulDeviceOne+ 6T phone, Dell Latitude laptop, HP laptopOperating System(Windows 10 - Android 9 My Question or IssueWhen I hear ads in Spotify, they are in French, but my language is Dutch
Plan Free Country Belgiul Device One+ 6T phone, Dell Latitude laptop, HP laptop Operating System (Windows 10 - Android 9 My Question or Issue When I hear ads in Spotify, they...
Roadie
714 Views
1 replies
0 likes
I was right on time for the Google Home mini giveaway promo, I signed up for the basic premium account on April 9th, 2019 while the promo was going on in Canada (Toronto to be exact) for the month and I have yet to have received any email about the G...
I was right on time for the Google Home mini giveaway promo, I signed up for the basic premium account on April 9th, 2019 while the promo was going on in Canada (Toronto to be exact) for the month an...
Regular
858 Views
1 replies
1 likes
Hi there,A couple weeks ago I decided to start fresh with a new Spotify account so I created this account using the same username as before. However when I tried to close the old account by going to the close account section, every time I would press...
Hi there, A couple weeks ago I decided to start fresh with a new Spotify account so I created this account using the same username as before. However when I tried to close the old account by going t...
Spotify Star
339 Views
1 replies
0 likes
hello there! the free google mini from the promotions last month did'nt arrive to me even though tracking says it got delivered. (maybe delivered in the wrong place or stolen) called up canada post and posted a ticket, emailed google about it and sai...
hello there! the free google mini from the promotions last month did'nt arrive to me even though tracking says it got delivered. (maybe delivered in the wrong place or stolen) called up...
Spotify Star
480 Views
1 replies
0 likes
Llevo con cuenta Premium como 2 o 3 años. En febrero de este año envíe la documentación para acreditar que soy estudiante y, por tanto, puedo acceder al descuento de estudiante, sin embargo, y a pesar de aparecer en mi perfil como "estudiante" me sig...
Llevo con cuenta Premium como 2 o 3 años. En febrero de este año envíe la documentación para acreditar que soy estudiante y, por tanto, puedo acceder al descuento de estudiante, sin embargo, y a pesa...
Casual Listener
1292 Views
2 replies
0 likes
Bom dia, pessoal! Vejam se podem me ajudar, hoje faço parte de um plano familiar, porém, surgiu a necessidade de criar meu proprio plano familiar. Minha dúvida é: Se sair do plano familiar atual, vou perder minhas playlists? Acredito que não ocorra i...
Bom dia, pessoal! Vejam se podem me ajudar, hoje faço parte de um plano familiar, porém, surgiu a necessidade de criar meu proprio plano familiar. Minha dúvida é: Se sai...
Composer
608 Views
2 replies
1 likes
PlanPremium DeviceOnePlus 5TOperating SystemAndroid Oreo My Question or IssueI realized that I have been waking up in the morning with a weird song as my last played song. A song from an album I didn't even know existed.It happened again, after some ...
Plan Premium Device OnePlus 5T Operating System Android Oreo My Question or Issue I realized that I have been waking up in the morning with a weird song as my last played song....
Newbie
1326 Views
5 replies
0 likes
PlanFree/PremiumCountryUKDevicePS4 My Question or IssueRecently odd search results have been appearing in my searches before anything else and it's really bugging me. For example when I search up "yes" nothing but Bollywood/Indian results are display...
Plan Free/Premium Country UK Device PS4 My Question or Issue Recently odd search results have been appearing in my searches before anything else and it's really bugging me. For example...
Casual Listener
1461 Views
2 replies
0 likes
I've been trying to figure out for the past hour how to get parental consent for my 14 yo little brother to set up an account, but I can't. We live in Hungary and Terms & Conditions allows it, but I can't find the option.
I've been trying to figure out for the past hour how to get parental consent for my 14 yo little brother to set up an account, but I can't. We live in Hungary and Terms & Conditions allows it, bu...
Spotify Legend
4308 Views
8 replies
0 likes
PlanPremiumCountryCanada My Question or IssueI signed up for Spotify with a hotmail.com account a long time ago. I recently registered for the Google Home Mini offer for Canadian Premium subscribers. I found out today that I need to claim the offer u...
Plan Premium Country Canada My Question or Issue I signed up for Spotify with a hotmail.com account a long time ago. I recently registered for the Google Home Mini offer for Canadian Pre...
Spotify Star
811 Views
1 replies
0 likes
Hi there, I ordered my free google home after seeing the spotify promotion. However, I accendentally forgot to include my apartment number in the delivery adderss, and now, Canada Post is telling me the google home is currently being returned to send...
Hi there, I ordered my free google home after seeing the spotify promotion. However, I accendentally forgot to include my apartment number in the delivery adderss, and now, Canada Post...
Spotify Star
465 Views
1 replies
0 likes
None of the below information is required. However, the more you provid the easier it will be for us to try and help.PlanStarbucks freeCountryUsaDeviceiPhone 8Operating SystemIOS 10 My Question or Issue i have leagally changed my name and I want to k...
None of the below information is required. However, the more you provid the easier it will be for us to try and help. Plan Starbucks free Country Usa Device iPhone 8 Operating System IOS 10 ...
Spotify Star
482 Views
1 replies
0 likes
I’ve discovered a bug on the most recent iOS running on the iPhone X. Background:I am a Spotify premium user. After my commute to work where my phone is connected via Bluetooth, I disconnect my phone by shutting off my car and the music stops which i...
I’ve discovered a bug on the most recent iOS running on the iPhone X. Background: I am a Spotify premium user. After my commute to work where my phone is connected via Bluetooth, I disconne...
Roadie
1117 Views
1 replies
0 likes
Hello,My password was reset a few hours ago and i recieved a security alert.I recovered it alright, but i'd like to know what this was all about?Did someone hack into my account? Has there been some leaks in spotify datas? Did someone try to hardcrac...
Hello, My password was reset a few hours ago and i recieved a security alert. I recovered it alright, but i'd like to know what this was all about? Did someone hack into my account? Has there been...
Composer
1271 Views
3 replies
0 likes
PlanPremiumCountryThe Netherlands (Currently the UK)DeviceWindows LaptopOperating SystemWindows 10 My Question or IssueFor the longest time I've been using the desktop client for spotify to listen to my music while working.Today I noticed that my sav...
Plan Premium Country The Netherlands (Currently the UK) Device Windows Laptop Operating System Windows 10 My Question or Issue For the longest time I've been using the deskto...
Composer
652 Views
1 replies
0 likes
Hi, I'm Regita need your helpPlanPremiumCountryIndonesiaDeviceAndroid (Oppo F3) and AsusOperating SystemAndroid 6.0 and Windows 10 My Question or IssueI've been using Spotify since 2017, the premium from 2018. A few days before, I log in to Spotify's...
Hi, I'm Regita need your help Plan Premium Country Indonesia Device Android (Oppo F3) and Asus Operating System Android 6.0 and Windows 10 My Question or Issue I've been using Spoti...
Casual Listener
570 Views
2 replies
0 likes
El dia 23 de abril pague mi plan familiar y todo iba bien hasta que envié la primer invitación. A mi invitado le pide que ingrese la dirección del plan familiar al que yo pertenecía hace mas de un año aproximadamente donde yo no era el titular (cabe ...
El dia 23 de abril pague mi plan familiar y todo iba bien hasta que envié la primer invitación. A mi invitado le pide que ingrese la dirección del plan familiar al que yo pertenecía hace mas de un añ...
Community Legend
529 Views
3 replies
0 likes
I'm trying to 'add an artist' to my spotify artist account. I already have my solo artist page linked to my account, so this - my duo - is the second artist I'm adding.I'm using this link: https://artists.spotify.com/c/add-artistWhen I attempt to add...
I'm trying to 'add an artist' to my spotify artist account. I already have my solo artist page linked to my account, so this - my duo - is the second artist I'm adding. I'm using this link: ...
Roadie
598 Views
1 replies
0 likes
