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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263101 Views
  • 790 replies
  • 81 likes
  • Account
  • 263101 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129088 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129088 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 71974 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 71974 Views
  • 63 replies
  • 8 likes

Superuser Contribution Cancelling a Payment

I had the 3-month trial subscription which just ended today, I was automaticlly charged $9.99 to continue the premium subscription for this month which I have decided I do not want. I have cancelled my Premium subscription and went back to Free, but ...

  • Newbie
  • I had the 3-month trial subscription which just ended today, I was automaticlly charged $9.99 to continue the premium subscription for this month which I have decided I do not want. I have cancelled ...
  • Katerina
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot join family due to "joining counter"

PlanPremiumCountryUS DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueI am currently moved to free account, however I joined the family before. Some weeks ago (it took a while before I realized an issue and I post here) I started to ...

  • Casual Listener
  •   Plan Premium Country US   Device Samsung Galaxy 8 Operating System Android   My Question or Issue I am currently moved to free account, however I joined the family before...
  • Guido
  • Spotify Legend
  • 960 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 960 Views
  • 7 replies
  • 0 likes

Superuser Contribution My credit card is used, but i don't know for which account

My credit card is used, but i don't know for which account. Is there a way to see which email is connected to my credit card?

  • Newbie
  • My credit card is used, but i don't know for which account. Is there a way to see which email is connected to my credit card? 
  • Katerina
  • Spotify Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in on iPhone after ~2 hours with support last week

PlanFreeCountry CanadaDevice(iPhone 6s Plus)Operating System(iOS 12) My Question or IssueWhen I provide my username and password to the iPhone app and hit log in, it will briefly change the button text to 'Logging In...' and then reset the text back ...

  • Newbie
  • Plan Free Country  Canada Device (iPhone 6s Plus) Operating System (iOS 12)   My Question or Issue When I provide my username and password to the iPhone app and hit log in, it wil...
  • Loxer
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm getting not any email and notifications from Spotify.com

My Question or Issue For some reason I'm getting not any email and notifications from Spotify. I've checked my spamfilter and folders and my settings in my profile, but I am deifnitely not receiving the notifications on my domain *dvc-it.nl Is there ...

  • Newbie
  • My Question or Issue   For some reason I'm getting not any email and notifications from Spotify.  I've checked my spamfilter and folders and my settings in my profile, but I am deifnitely...
  • Guido
  • Spotify Legend
  • 601 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 601 Views
  • 2 replies
  • 0 likes

Superuser Contribution Not receiving close account mail

Hello Spotify, I would like to close my account. The reason behind this is that I have a new account, which is premium. However when I want to connect with Facebook, it doesn’t work because this account is linked and made with Facebook, so I can’t di...

  • Visitor
  • Hello Spotify,   I would like to close my account. The reason behind this is that I have a new account, which is premium. However when I want to connect with Facebook, it doesn’t work because ...
  • Guido
  • Spotify Legend
  • 539 Views
  • 3 replies
  • 1 likes
  • Account
  • 539 Views
  • 3 replies
  • 1 likes

Superuser Contribution Listening on LAPTOP-C4ETKNVC - (Hint: It's not mine!)

I've "Signed out of everywhere" several times since this problem started months ago. My password has been changed since then as well. I have three devices I listen to Spotify on, my phone, my laptop, and my desk computer.None of those devices have th...

  • Casual Listener
  • I've "Signed out of everywhere" several times since this problem started months ago.  My password has been changed since then as well.  I have three devices I listen to Spotify on, m...
  • Katerina
  • Spotify Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Any Spotify hotline for technical support?

Spotify does not recognize my e-mail for one week (and hence I can't access my account anymore).Usual FAQ does not answer.Is there any Spotify hotline or e-mail to get technical support?Thanks for your help

  • Newbie
  • Spotify does not recognize my e-mail for one week (and hence I can't access my account anymore). Usual FAQ does not answer. Is there any Spotify hotline or e-mail to get technical support? Thanks ...
  • Katerina
  • Spotify Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • Account
  • 531 Views
  • 1 replies
  • 0 likes

Non-profit account for summer camp

My Question or Issue I work for a non-profit religious summer camp and as such, we have a pretty tight budget. We would love to have a Spotify account we could use on multiple devices, and also as a summer camp, our budget is pretty tight. I have hea...

  • Newbie
  •   My Question or Issue  I work for a non-profit religious summer camp and as such, we have a pretty tight budget.  We would love to have a Spotify account we could use on multip...
  • user-removed
  • Not applicable
  • 480 Views
  • 1 replies
  • 0 likes
  • Account
  • 480 Views
  • 1 replies
  • 0 likes

Discover Weekly not uppdating...

My Question or Issue My Discover weekly is not uppdating. I have already tried som of the older advices for this issue: log out/ log in. Un follow and Follow the list. And also i tried to unfollowe the list, then log out and in again and then start f...

  • Casual Listener
  •    My Question or Issue  My Discover weekly is not uppdating. I have already tried som of the older advices for this issue:  log out/ log in. Un follow and Follow the list. And ...
  • FisherGirl
  • Casual Listener
  • 317 Views
  • 4 replies
  • 0 likes
  • Account
  • 317 Views
  • 4 replies
  • 0 likes

Se hizo una suscribcion erronea de un plan

Hola. Intente hacer una compra de Spotify plan familiar en su lugar adquiri un plan primiun por un año. Este plan no esta acorde a mis necesidades. La compra fue hecha hoy y me gustaria saber como cancelarla y el dinero sea reembolsado. Gracias.

  • Newbie
  • Hola. Intente hacer una compra de Spotify plan familiar en su lugar adquiri un plan primiun por un año. Este plan no esta acorde a mis necesidades. La compra fue hecha hoy y me gustaria saber como ca...
  • Jose_M
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • Account
  • 368 Views
  • 1 replies
  • 0 likes

Solved!! Can't post on playlist exchange

I can't post coz it says that i have an invalid URL value from my playlist. I've tried many times but it still wont work.Help me pls tnx

  • Casual Listener
  • I can't post coz it says that i have an invalid URL value from my playlist. I've tried many times but it still wont work.Help me pls tnx 
  • Jose_M
  • Spotify Star
  • 504 Views
  • 3 replies
  • 0 likes
  • Account
  • 504 Views
  • 3 replies
  • 0 likes

Problem when passing from spotify regular to student

Hello everybody, I am using Spotify premium in the regular version for a few month and I wanted to pass to the student version but the thing is I needed to register with my school email, so it created a new account and I no longer have the songs I sa...

  • Newbie
  •   Hello everybody, I am using Spotify premium in the regular version for a few month and I wanted to pass to the student version but the thing is I needed to register with my school email, so i...
  • Jose_M
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Riesco ad accedere ma non mi da premium

Ciao a tutti, recentemente ho cambiato telefono perché il precedente si è rotto. Ho reinstallato spotify e ho eseguito l'accesso ma mi da la versione free. Ho pensato di aver sbagliato la mail ma è quella giusta. Aiutatemi vi prego.

  • Newbie
  • Ciao a tutti, recentemente ho cambiato telefono perché il precedente si è rotto.  Ho reinstallato spotify e ho eseguito l'accesso ma mi da la versione free.  Ho pensato di aver sbagliato ...
  • SergioDavid
  • Roadie
  • 326 Views
  • 1 replies
  • 0 likes
  • Account
  • 326 Views
  • 1 replies
  • 0 likes

I just cannot change my email adress

PlanPremiumCountry Czech RepublicDeviceiPhone 5, LaptopOperating SystemiOS10, Win10 My Question or IssueHello I have been following other guides on how to change the email adress but it seems not to be working. After i logged into spotify.com and che...

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  • Regular
  •   Plan Premium Country  Czech Republic Device iPhone 5, Laptop Operating System iOS10, Win10   My Question or Issue Hello I have been following other guides on how to c...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • Login
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! Premium payment

Hi. I just paid for premium accnt in dragonpay thru cebuana. But i realized that i gave a reference code i got few minutes before the latest one. I want to know if that code i gave is valid to activate my premium. Help me please. Thank you.

  • Casual Listener
  • Hi. I just paid for premium accnt in dragonpay thru cebuana. But i realized that i gave a reference code i got few minutes before the latest one. I want to know if that code i gave is valid to activa...
  • Billy-J
  • Spotify Star
  • 524 Views
  • 7 replies
  • 0 likes
  • Premium
  • 524 Views
  • 7 replies
  • 0 likes

Superuser Contribution Redeemed one gift card, now I cannot redeem another

PlanPremiumCountryUSA DeviceWebsiteOperating SystemWindows 10 My Question or Issue I have a $60 and a $30 Spotify Premium gift card and I redeemed the $30 Gift card with no issue but when I tried to redeem the $60 gift card I received this error: "Yo...

  • Regular
  • Plan Premium Country USA   Device Website Operating System Windows 10   My Question or Issue  I have a $60 and a $30 Spotify Premium gift card and I redeemed the $30 Gift ca...
  • Guido
  • Spotify Legend
  • 2881 Views
  • 11 replies
  • 0 likes
  • Account
  • 2881 Views
  • 11 replies
  • 0 likes

Superuser Contribution Clearing recent history and mass removing from my songs after a hack

PlanPremiumCountry UKDevicePCOperating SystemWindows 10 My Question or IssueJust managed to retrieve my account after someone managed to get into it and connect it to their facebook. Luckily they didn't seem to do anything else to hold onto the accou...

  • Casual Listener
  • Plan Premium Country  UK Device PC Operating System Windows 10   My Question or Issue Just managed to retrieve my account after someone managed to get into it and connect it to ...
  • Guido
  • Spotify Legend
  • 2089 Views
  • 2 replies
  • 0 likes
  • Other
  • 2089 Views
  • 2 replies
  • 0 likes

Superuser Contribution Connected to facebook not changing my username

So I looking through many post and see that I can't change my username at all but if I connect spotify account to facebook so username will change my username to my facebook name but for me it not changing I have re-login many times. Or I misundersta...

  • Casual Listener
  •    So I looking through many post and see that I can't change my username at all but if I connect spotify account to facebook so username will change my username to my facebook name but fo...
  • Guido
  • Spotify Legend
  • 7265 Views
  • 3 replies
  • 0 likes
  • Account
  • 7265 Views
  • 3 replies
  • 0 likes

How to find a Spotify profile by its id

A friend of mine have found a gearfit 2, a smartwatch which he has no idea who it belongs to. But he found a Spotify account id there so we tought It was possible to find the device owner's account. The id is , i tried to search for user:spotify: or ...

  • Casual Listener
  • A friend of mine have found a gearfit 2, a smartwatch which he has no idea who it belongs to. But he found a Spotify account id there so we tought It was possible to find the device owner's account. ...
  • Maxim
  • Spotify Star
  • 1266 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Security
  • 1266 Views
  • 5 replies
  • 0 likes