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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80348 Views

9 replies

2 likes

Account
Login
  • 80348 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653657 Views

13 replies

4 likes

Account
  • 653657 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734058 Views

18 replies

29 likes

  • 734058 Views
  • 18 replies
  • 29 likes

I want to remove my credit card data

PlanStudent/PremiumCountryMexicoDevicewebOperating SystemWindows 10 My Question or IssueI have just paid my suscription for the next month.Since it's paid and I want to keep it this last month, I don't change it to free plan now.I don't want it be re...

Visitor

Plan Student/Premium Country Mexico Device web Operating System Windows 10   My Question or Issue I have just paid my suscription for the next month. Since it's paid and I want to kee...

Maxim

Spotify Star

243 Views

1 replies

0 likes

Account
  • 243 Views
  • 1 replies
  • 0 likes

Hacking

my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.

Visitor

my account keeps getting hacked while I’m asleep. I need some protection to keep someone from hacking into my Spotify account.

Ximzend

Spotify Star

816 Views

1 replies

0 likes

  • 816 Views
  • 1 replies
  • 0 likes

I have my ID but not my e-mail to reset my password

I need to restore my account but I can't figure out which e-mail I registered with.

Visitor

I need to restore my account but I can't figure out which e-mail I registered with.

Ximzend

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Change to email address already in use

hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using for A? Should I delete Account A and then change my a...

Newbie

hi, I have two accounts (A and B). Account A has my preferred email address but I don’t care about the contents and playlists etc.. How do I change the Account B email address to the one I’m using fo...

Maxim

Spotify Star

294 Views

1 replies

0 likes

Account
  • 294 Views
  • 1 replies
  • 0 likes

How to remove someone's access to your account you don't know?

I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account settings

Visitor

I used this app where it said I could do my own Spotify bedroom and agreed to the terms and conditions but it said it would have access to my account but also I could remove this access in my account...

Ximzend

Spotify Star

929 Views

2 replies

0 likes

  • 929 Views
  • 2 replies
  • 0 likes

Can't login to account and don't have access to email.

I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?

Visitor

I didn't change password or username. It was working a week ago and now I can't login. My email address was a school email that I no longer have access to. Is there any way of resetting password?

Ximzend

Spotify Star

2255 Views

1 replies

0 likes

  • 2255 Views
  • 1 replies
  • 0 likes

Solved!! I can't play music anywhere... on web, desktop or mobile

I can't play music anywhere... on web, desktop or mobile... i could play my downloads but now that ive reinstalled the desktop app those arent available either...ive got premium and music just stopped suddenly & now i cant play anything... ive tried ...

Casual Listener

I can't play music anywhere... on web, desktop or mobile... i could play my downloads but now that ive reinstalled the desktop app those arent available either... ive got premium and music just st...

RhysandDarling

Newbie

3072 Views

11 replies

6 likes

  • 3072 Views
  • 11 replies
  • 6 likes

Superuser Contribution Can't login to Xbox-made Spotify account on PC or Mobile.

So on my Xbox Series X, it automatically made a free account for me, which is probably my most used Spotify account. But I can't login to the account on PC or Mobile, which makes listening to Spotify difficult when I don't have my Xbox, and also it p...

Visitor

So on my Xbox Series X, it automatically made a free account for me, which is probably my most used Spotify account. But I can't login to the account on PC or Mobile, which makes listening to Spotify...

Vasil

Moderator

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Account unintentionally marked for deletion?

Plan Premium Country UK My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was told that there is no email associated with a spotify account, however when I search ...

Visitor

  Plan Premium Country UK    My Question or Issue Today I tried to log into the desktop app of spotify but found I was logged out, when I attempted to log in again I was ...

Maxim

Spotify Star

315 Views

1 replies

0 likes

Account
Login
Premium
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to one of my duo accounts

I have Spotify duo, and cannot get access to the main parent account. Every time I do a password reset it goes to the other account

Visitor

I have Spotify duo, and cannot get access to the main parent account. Every time I do a password reset it goes to the other account

Vasil

Moderator

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

Mit dieser E-Mail-Adresse ist bereits ein Konto registriert

Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto, das ich nun aber deaktiviert habe. Dennoch bekomme...

Visitor

Ich bekomme ständig die Meldung eine E-Mail in meinem Konto das lit Facebook verknüpft ist zu hinterlegen. Die Mail Adresse wird aber nicht akzeptiert, ich hatte mit dieser mal kn Norwegen ein Konto,...

Maxim

Spotify Star

564 Views

1 replies

0 likes

  • 564 Views
  • 1 replies
  • 0 likes

Second duo account not premium

I signed up for duo today. My partners account is coming up as member on my plan but their account is not premium

Visitor

I signed up for duo today. My partners account is coming up as member on my plan but their account is not premium

Maxim

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Premium Duo Plan NOT WORKING AGAIN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue This is the 2nd time we've paid for the premium duo plan and it is still not working!

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  ...

Maxim

Spotify Star

231 Views

1 replies

0 likes

Premium
  • 231 Views
  • 1 replies
  • 0 likes

second duo account didn't changed region

Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't listen these tracks on the second duo account, how...

Visitor

Hey, my partner is the owner of the duo plan, he changed our region with new payment method, it worked. Now, on his device he can listen to tracks, that were previously unavailable, but I still can't...

Maxim

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

I redeemed the gift card, i didn't receive a confirmation email, no premium

I redeemed the gift card but didn't receive a confirmation email and don't have Spotify Premium, what should I do?

Visitor

I redeemed the gift card but didn't receive a confirmation email and don't have Spotify Premium, what should I do?

Maxim

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Library is gone

All my Spotify library has disappeared, I can't listen to anything else either. Might it be connected to the SD card corruption, because it happened on tge same day?PlanPremiumDevicePhone

Casual Listener

All my Spotify library has disappeared, I can't listen to anything else either. Might it be connected to the SD card corruption, because it happened on tge same day? Plan Premium Device Phone &n...

Nekidotta

Casual Listener

2007 Views

2 replies

0 likes

Account
Other
  • 2007 Views
  • 2 replies
  • 0 likes

Error trying to log in

I tried to log in multiple times, but it keeps showing one of these errors, what should i do?PlanPremium

Casual Listener

I tried to log in multiple times, but it keeps showing one of these errors, what should i do? Plan Premium  

Nekidotta

Casual Listener

216 Views

1 replies

0 likes

Account
Login
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't enter my addres in Premium Duo

I payed for Premium Duo plan to use it with my wive, but every time I try to enter my addres I receive message "There was a problem. Please try again later". I live in Lithuania, now I am on vacation in Portugal. I tryed different adresses, but every...

Visitor

I payed for Premium Duo plan to use it with my wive, but every time I try to enter my addres I receive message "There was a problem. Please try again later". I live in Lithuania, now I am on vac...

Ivelina

Moderator

304 Views

3 replies

0 likes

Premium
  • 304 Views
  • 3 replies
  • 0 likes