Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8933 Views
  • 1 replies
  • 9 likes
  • Security
  • 8933 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480275 Views
  • 979 replies
  • 111 likes
  • Account
  • 480275 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210470 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210470 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120616 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120616 Views
  • 72 replies
  • 12 likes

Solved!! How to get premium in mobile app?

PlanPremiumCountryNetherlandsDeviceiPhone8 My Question or Issuei had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in the app, i could see i’m on free. Then you can also click on ‘premium’ and...

  • Regular
  • Plan Premium Country Netherlands Device iPhone8   My Question or Issue i had a premium acc that went ti free. Now, i wanted to change this to premium again. In my account settings, in th...
  • Luan
  • Spotify Star
  • 910 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 910 Views
  • 3 replies
  • 0 likes

Solved!! Can I stop my Discovery playlist being messed up by a playlist without going into a Private session?

I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alexa skill is very confining and doesn't work well). I...

  • Regular
  • I have made a playlist of rain noise which I listen to as I sleep. It's just the 10 minute track looped all night. I use Alexa to start the playlist using a "Sleep" command (I use spotify as the Alex...
  • Luan
  • Spotify Star
  • 1069 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1069 Views
  • 1 replies
  • 0 likes

Free Account blocking songs with Explicit Lyrics

PlanFreeCountry DeviceDesktop- ThinkCentreOperating System Windows 10My Question or IssueDoes the free account automatically block explicit lyric songs from playing now? They use to play but recently they skip now and are grayed out. I dont see a fil...

  • Newbie
  •   Plan Free Country   Device Desktop- ThinkCentre Operating System  Windows 10 My Question or Issue Does the free account automatically block explicit lyric songs from playin...
  • OneByBoo
  • Roadie
  • 594 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 594 Views
  • 1 replies
  • 0 likes

Solved!! Playlist has username, not my artist name

PremiumNorway Device(iPhone XR, Macbook Pro 2015Operating Systemios 12, macOS 10 I have created the following playlist but the link contains my personal user name however this is playlist I was to promote using my artist name Vilan Trax. https://open...

  • Newbie
  • Premium Norway   Device (iPhone XR, Macbook Pro 2015 Operating System ios 12, macOS 10   I have created the following playlist but the link contains my personal user name however th...
  • OneByBoo
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • Premium
  • 352 Views
  • 1 replies
  • 0 likes

Password reset not working

PlanFreeCountryUSA Device(iPhone 8,mOperating System(iOS 12 My Question or IssueSo I’ve been trying to reset my password but the link being sent to me isn’t working. It says that it is “no longer valid” and I’ve tried to copy and paste it into a web ...

  • Newbie
  •   Plan Free Country USA  Device (iPhone 8,m Operating System (iOS 12   My Question or Issue So I’ve been trying to reset my password but the link being sent to me isn’t work...
  • Billy-J
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 552 Views
  • 1 replies
  • 0 likes

Solved!! spotify email address different to paypal

PlanPremiumCountry Device Operating System Windows 10 My Question or Issuei signed up to spotify premium using the same email for spotify and paypal, spotify took payment ok, i have since changed my spotify email address so now it is not the same as ...

  • Newbie
  • Plan Premium Country   Device   Operating System  Windows 10   My Question or Issue i signed up to spotify premium using the same email for spotify and paypal, spotify t...
  • Luan
  • Spotify Star
  • 1350 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1350 Views
  • 1 replies
  • 0 likes

Solved!! Linking Spotify with PlayStation account

Hi, I can't link my Spotify account with my PlayStation account. I'm getting a message: "Your account on PlayStation™Network or your Spotify® account are already linked to different accounts. Please sign out and try a different account." Even though ...

  • Casual Listener
  • Hi, I can't link my Spotify account with my PlayStation account. I'm getting a message: "Your account on PlayStation™Network or your Spotify® account are already linked to different accounts. Please ...
  • Luan
  • Spotify Star
  • 754 Views
  • 1 replies
  • 0 likes
  • Account
  • 754 Views
  • 1 replies
  • 0 likes

Solved!! Changing Username Option.

Hello, My name is Daniel and I've been using Spotify for I can say years and I would like to ask why... why isn't there an option to change the Username? Changing your username SHOULD BE a thing! It isn't like changing moods but sometimes I regret ca...

Screenshot 2019-03-29 at 6.02.00 AM.png Screenshot 2019-03-29 at 6.02.26 AM.png Screenshot 2019-03-29 at 6.02.52 AM.png
  • Newbie
  • Hello, My name is Daniel and I've been using Spotify for I can say years and I would like to ask why... why isn't there an option to change the Username?     Changing your username ...
  • Luan
  • Spotify Star
  • 1211 Views
  • 1 replies
  • 2 likes
  • Account
    Other
  • 1211 Views
  • 1 replies
  • 2 likes

Superuser Contribution Unable to login after years of same password, Email lost

PlanFree/PremiumCountry United StatesDeviceIphoneXOperating System My Question or Issue I've been using the same account for years now and have never had a problem with my password until it logged me out on 2/22-2/23. I'm unable to use the set passwo...

  • Newbie
  •   Plan Free/Premium Country  United States Device IphoneX Operating System     My Question or Issue  I've been using the same account for years now and have never ...
  • Katerina
  • Spotify Legend
  • 521 Views
  • 2 replies
  • 0 likes
  • Account
  • 521 Views
  • 2 replies
  • 0 likes

Switching country settings

PlanFree/PremiumCountry (???) DeviceiphoneOperating SystemiOS My Question or IssueMy country is set to spain because that is where I created the account and I am living in the US but it will not allow me to access my account now due to the abroad dai...

  • Newbie
  • Plan Free/Premium Country (???)   Device iphone Operating System iOS   My Question or Issue My country is set to spain because that is where I created the account and I am living ...
  • Syopongski
  • Casual Listener
  • 465 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 465 Views
  • 2 replies
  • 1 likes

Friends can't find my username on Spotify

Hi,First of all I'm new here. What is my problem:My Spotify username is bluebiker60 but when I copy the link to share my accountname I see this: https://open.spotify.com/user/bluebiker60?si=EcDrls4tSuebCjzg9s4IZQAll those characters behind my usernam...

  • Newbie
  • Hi, First of all I'm new here. What is my problem: My Spotify username is bluebiker60 but when I copy the link to share my accountname I see this: https://open.spotify.com/user/bluebiker60?si=...
  • DELASOUL24
  • Music Fan
  • 301 Views
  • 1 replies
  • 0 likes
  • Account
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is listening with my account

PlanFamily PremiumCountryArgentina DeviceNotebook LenovoOperating SystemUbuntu 18.04 My Question or Issue & SOLUTION Well, another hijack to my acc. You guys need to updgrade the security here.There is a Blind Spot with your access apps. I was listen...

  • Casual Listener
  •   Plan Family Premium Country Argentina   Device Notebook Lenovo Operating System Ubuntu 18.04   My Question or Issue & SOLUTION   Well, another hijack to my acc....
  • Katerina
  • Spotify Legend
  • 4679 Views
  • 9 replies
  • 2 likes
  • Account
    Security
  • 4679 Views
  • 9 replies
  • 2 likes

Delete an account that is linked to a deleted email account

Hi there. I am trying to delete an account that is linked to my Facebook account. It's an old accoun that I no longer use. I'm trying to delete it so that I can link the account that I actually use to my facebook. The problem is that I have deleted t...

  • Newbie
  • Hi there.   I am trying to delete an account that is linked to my Facebook account. It's an old accoun that I no longer use. I'm trying to delete it so that I can link the account that I actua...
  • kejt_
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 641 Views
  • 1 replies
  • 0 likes

I can't log in - e-mail address forgotten

PlanPremiumCountryAustriaDeviceiPhone SEOperating SystemiOS 10 My Question or Issue:Hi, my problem is this:I cannot log into my account. I know my account name and password. I was automatically logged out and even though I am typing in the right pass...

  • Visitor
  • Plan Premium Country Austria Device iPhone SE Operating System iOS 10   My Question or Issue: Hi,   my problem is this: I cannot log into my account. I know my account name and...
  • kejt_
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • Account
  • 654 Views
  • 1 replies
  • 0 likes

Stolen Facebook Spotify Account

Tried on both computer and phone. It is saying that there is no account linked with facebook. I have Spotify premium and was listening prior to it getting disconnected by something. Someone has robbed my account it seems and you really don't have any...

  • Newbie
  • Tried on both computer and phone. It is saying that there is no account linked with facebook. I have Spotify premium and was listening prior to it getting disconnected by something. Someone has robbe...
  • Jose_M
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 578 Views
  • 1 replies
  • 0 likes

Can't log in

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium family planCountryCanadaDeviceSamsung galaxy s6Operating SystemAndroid My Question or IssueI just got the family plan my...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium family plan Country Canada Device Samsung galaxy s6 Operati...
  • Billy-J
  • Spotify Star
  • 707 Views
  • 3 replies
  • 0 likes
  • Login
    Premium
  • 707 Views
  • 3 replies
  • 0 likes

cant log in please help quickly

ive logged in to spotify on my phone but cant remember what my password is and want to get it on my computer my email which gets sent spotify promos is not reciving reset instructions when i get it to send me them please help

  • Newbie
  • ive logged in to spotify on my phone but cant remember what my password is and want to get it on my computer my email which gets sent spotify promos is not reciving reset instructions when i get it t...
  • Billy-J
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
  • 279 Views
  • 1 replies
  • 0 likes

Help cancelling premium without log in information

I do not know the account log in information for an account I've supposedly been paying for, for a few months. please help as contacting spotify has been a huge hassle. Thanks again.

  • Newbie
  • I do not know the account log in information for an account I've supposedly been paying for, for a few months. please help as contacting spotify has been a huge hassle. Thanks again.
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Not seeing all artist associated with playlist

PlanPremiumCountryUnited StatesDeviceOne Plus 6tOperating SystemAndroid, Windows 10 My Question or IssueI am no longer seeing the assoicated artist with my playlist. Instead of scrolling through and want to listen to a paticular artist only a handful...

  • Casual Listener
  • Plan Premium Country United States Device One Plus 6t Operating System Android, Windows 10   My Question or Issue I am no longer seeing the assoicated artist with my playlist. Instead ...
  • Jazba
  • Casual Listener
  • 708 Views
  • 4 replies
  • 0 likes
  • Account
  • 708 Views
  • 4 replies
  • 0 likes

Can't delete Facebook-SignedUp Account. What to do?

I can't delete my "Facebook-Signed Up" Spotify Account.What to do? - I keep trying to delete it but literally nothing happens...

  • Casual Listener
  • I can't delete my "Facebook-Signed Up" Spotify Account. What to do?   - I keep trying to delete it but literally nothing happens...
  • Baldurjohanness
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 413 Views
  • 2 replies
  • 0 likes