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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76667 Views

28 replies

0 likes

  • 76667 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94788 Views

9 replies

2 likes

Account
Login
  • 94788 Views
  • 9 replies
  • 2 likes

Account hacked? - unfamiliar music in "recent played"

I just opened the spotify app on my phone and it showed me that someone was playing music over the firefox web app, I changed the device to my phone and I never heard the song that was playing. another device i could choose was an amazon fire tv stic...

Newbie

I just opened the spotify app on my phone and it showed me that someone was playing music over the firefox web app, I changed the device to my phone and I never heard the song that was playing. anoth...

Billy-J

Spotify Star

577 Views

1 replies

0 likes

Account
  • 577 Views
  • 1 replies
  • 0 likes

Menu do spotify está como de conta free

PlanPremiumCountryBrasilDevice(iPhone 8 Plus)Operating System(iOS 12.2) My Question or IssueO menu do meu spotify está como de conta free, consigo ouvir música offline, consigo fazer downloads, pular as faixas mas o menu continua como free.

Casual Listener

Plan Premium Country Brasil Device (iPhone 8 Plus) Operating System (iOS 12.2)   My Question or Issue O menu do meu spotify está como de conta free, consigo ouvir música offline, consi...

Bittencourt

Spotify Star

728 Views

4 replies

0 likes

Account
Free
Other
Premium
  • 728 Views
  • 4 replies
  • 0 likes

Disabled Facebook and lost username

PlanPremium Operating SystemWindows 10 My Question or IssueI disabled Facebook for a while, so Spotify thought I "deleted" it and randomized my username. I logged back into Facebook but my Facebook account isn't linked anymore, I tried going to setti...

Newbie

Plan Premium   Operating System Windows 10   My Question or Issue I disabled Facebook for a while, so Spotify thought I "deleted" it and randomized my username. I logged back into Fa...

A_Musicophile

Community Legend

695 Views

1 replies

0 likes

Account
Login
  • 695 Views
  • 1 replies
  • 0 likes

Remove Favourite artists after Hacked Account is Recovered

Plan PremiumCountryUKDeviceiPhone Operating System My Question or IssueMy account was hacked and recovered however how do remove the favourite artists and recommandations of the hackers music choice from my account ?? Its incredibly annoying to be re...

Visitor

Plan Premium Country UK Device iPhone  Operating System     My Question or Issue My account was hacked and recovered however how do remove the favourite artists and rec...

Jᴀᴄᴋ

Roadie

1835 Views

4 replies

2 likes

Account
Premium
  • 1835 Views
  • 4 replies
  • 2 likes

Japanese text romanized help

I love listening to Japanese musics, but one thing that annoys me is that all the Japanese songs' titles are romanlized as you can see from the attachments. Although this is not a huge problem, I am still hoping to find a solution. BTW both my phone ...

Newbie

I love listening to Japanese musics, but one thing that annoys me is that all the Japanese songs' titles are romanlized as you can see from the attachments. Although this is not a huge problem, I am ...

OneByBoo

Roadie

986 Views

1 replies

1 likes

Other
  • 986 Views
  • 1 replies
  • 1 likes

Can't change my country

PlanFreeCountryIndiaDeviceLenovo A5000Operating System(Android 5.0. 2) My Question or IssueI tried to login into my account but an error popped up saying you can only use sportify abroad for 14 day and have to update my location so I login using web ...

Newbie

Plan Free Country India Device Lenovo A5000 Operating System (Android 5.0. 2)   My Question or Issue I tried to login into my account but an error popped up saying you can only use spo...

OneByBoo

Roadie

683 Views

1 replies

0 likes

Account
Login
  • 683 Views
  • 1 replies
  • 0 likes

Playlist disappeared and new songs appeared as last played

PlanPremiumCountryUkDeviceipone x My Question or IssueMy playlist has completely been deleted and it show a different playlist and also shows recently played songs which are not mine. Can this be looked into and fixed?

Newbie

  Plan Premium Country Uk Device ipone x   My Question or Issue My playlist has completely been deleted and it show a different playlist and also shows recently played songs which ...

A_Musicophile

Community Legend

712 Views

3 replies

0 likes

Account
Premium
Security
  • 712 Views
  • 3 replies
  • 0 likes

Solved!! I'm student but still paying €10.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

681 Views

3 replies

0 likes

Account
  • 681 Views
  • 3 replies
  • 0 likes

Solved!! Can’t reset password, email address no longer in use

I logged out to set my mom up with her own account. After trying to sign back in I was rejected because of a wrong password. The email associated with my account is an old school email that’s no longer in use so I can’t do anything. What should I do?

Newbie

I logged out to set my mom up with her own account. After trying to sign back in I was rejected because of a wrong password. The email associated with my account is an old school email that’s no long...

Luan

Spotify Star

1001 Views

1 replies

0 likes

Account
  • 1001 Views
  • 1 replies
  • 0 likes

Superuser Contribution A few problems

Hello all i have a few problems i will write belowPlanPremiumCountryPolandDeviceSamsung Galaxy note 9Operating SystemAndroid 9 My Question or Issue1. I don't know why my spotify change for string of characters from facebook name and surname. I have e...

Newbie

Hello all i have a few problems i will write below Plan Premium Country Poland Device Samsung Galaxy note 9 Operating System Android 9   My Question or Issue 1. I don't know why my sp...

Peter

Spotify Legend

1024 Views

1 replies

0 likes

Account
  • 1024 Views
  • 1 replies
  • 0 likes

Premium Account Unfortunately Closed

Dear People, Unfortunately Spotify closed my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. I sign in via my Students Account but normally I don’t use this one. All my good music from the last years...

Regular

Dear People,   Unfortunately Spotify closed my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. I sign in via my Students Account but normally...

Billy-J

Spotify Star

1069 Views

5 replies

0 likes

Account
Login
Premium
  • 1069 Views
  • 5 replies
  • 0 likes

Superuser Contribution Amazon Echo

I recently removed access from amazon echo on spotify.com and now would like it back to listen on my echo but It will not let me. I Have tried many things and it still wont even let spotify be an option to link on my alexa app. This is extremely frus...

Regular

I recently removed access from amazon echo on spotify.com and now would like it back to listen on my echo but It will not let me. I Have tried many things and it still wont even let spotify be an opt...

Ashleyg1988

Regular

1844 Views

14 replies

0 likes

Account
  • 1844 Views
  • 14 replies
  • 0 likes

Solved!! No Access to my Premium Account

Dear People, Unfortunately Spotify turn-off my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. It is not possible to sign in with my Premium account. Now I have to sign in via my Students Account but...

Regular

Dear People,   Unfortunately Spotify turn-off my Premium account yesterday, because I was in permissions, I've booked the €9.99 to my bank account. It is not possible to sign in with my Premiu...

osornios

Spotify Star

1508 Views

3 replies

0 likes

Account
Login
Premium
  • 1508 Views
  • 3 replies
  • 0 likes

Solved!! Impossible to log into my original account

My Question or Issue (sorry, it's quite lengthy... )Hello,I created a spotify account about 6 months ago to try out creating playlists I could play at my bar. Got into it for a day and forgot about it as I had a lot of other work to do. With a bit mo...

Visitor

My Question or Issue (sorry, it's quite lengthy... 🙂 ) Hello, I created a spotify account about 6 months ago to try out creating playlists I could play at my bar. Got into it for a day and forgot ...

Luan

Spotify Star

2381 Views

3 replies

0 likes

Account
Login
  • 2381 Views
  • 3 replies
  • 0 likes

Solved!! Username became strings of numbers!

My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, thanks!

Newbie

My account is linked to my FB account (supposedly), but my username is now a string of numbers, and I can't "Connect to FB" to find my friends to follow. My friends can't find me too. Please help, th...

Luan

Spotify Star

760 Views

1 replies

0 likes

Account
  • 760 Views
  • 1 replies
  • 0 likes

Solved!! Lost access to my Premium account...help!

I've had Spotify for a long time, signed up by email address. I bought Premium about 1 yr ago.Recently I noticed someone had taken over my account because there was often music in other languages playing mysteriously on my account an being added to p...

Visitor

I've had Spotify for a long time, signed up by email address. I bought Premium about 1 yr ago. Recently I noticed someone had taken over my account because there was often music in other languages p...

Luan

Spotify Star

1020 Views

1 replies

0 likes

Account
Login
Premium
Security
  • 1020 Views
  • 1 replies
  • 0 likes

Solved!! Username not linked to an email address

I have an account with an email address, it is a free account. I set my daughter up with an account, but it doesn't appear to be linked to an email address. I pay the £9.99 a month via paypal, so I know she has an account. The username is around 24 l...

Casual Listener

I have an account with an email address, it is a free account.   I set my daughter up with an account, but it doesn't appear to be linked to an email address. I pay the £9.99 a month via paypa...

Luan

Spotify Star

1675 Views

3 replies

0 likes

Account
  • 1675 Views
  • 3 replies
  • 0 likes

Solved!! Membership

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy student email has been closed so I don't have access to it to get my reset password. I can...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My stud...

Jᴀᴄᴋ

Roadie

715 Views

1 replies

0 likes

Account
  • 715 Views
  • 1 replies
  • 0 likes

Change email

PlanFreeCountryCanada My Question or IssueI need to change my email address, but it says the email addres I'm trying to change it to is taken. So I tried to reset my password with the email address that the page says is already taken, and it says, "T...

Casual Listener

Plan Free Country Canada   My Question or Issue I need to change my email address, but it says the email addres I'm trying to change it to is taken. So I tried to reset my password with th...

Billy-J

Spotify Star

743 Views

1 replies

0 likes

Account
  • 743 Views
  • 1 replies
  • 0 likes

Google Home Promo: is it real?

Plan PremiumCountry CanadaDevice MacOperating System MojaveMy Question or Issue Long time premium member just wondering why the Google Home Promo link won't work...thanks in advance for any tips! Tried pulling it up on safari, chrome and my iPhone bu...

Newbie

Plan Premium Country Canada Device Mac Operating System Mojave My Question or Issue Long time premium member just wondering why the Google Home Promo link won't work...th...

Billy-J

Spotify Star

475 Views

1 replies

0 likes

Premium
  • 475 Views
  • 1 replies
  • 0 likes