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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172665 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172665 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11355 Views
  • 6 replies
  • 11 likes
  • Security
  • 11355 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515888 Views
  • 986 replies
  • 113 likes
  • Account
  • 515888 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125972 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125972 Views
  • 74 replies
  • 12 likes

Old account vanished but I'm still paying

PlanPremiumCountryCanada DeviceiPhone 7 My Question or Issue:I used spotify all the time, then one day, I was logged out, and my email / pass do not work. I try to reset the password but it says my email is not associated with an account. I try my on...

  • Newbie
  • Plan Premium Country Canada   Device iPhone 7   My Question or Issue: I used spotify all the time, then one day, I was logged out, and my email / pass do not work. I try to reset t...
  • Bittencourt
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution No me puedo logear en mi dispositivo android. REALMENTE MOLESTO.

Plan: PremiumCountry: MéxicoDevice: Sony Xperia XOperating System: Android Oreo My Question or IssueSe actualizó la app, hizo logout de la app y cuando quiero entrar no me permite porque la app estaba en modo offline. Lo peor de todo es la respuesta ...

  • Casual Listener
  • Plan: Premium Country: México Device: Sony Xperia X Operating System: Android Oreo   My Question or Issue Se actualizó la app, hizo logout de la app y cuando quiero ent...
  • luigifer_29
  • Casual Listener
  • 850 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 850 Views
  • 2 replies
  • 0 likes

Superuser Contribution account disabled

my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?

  • Casual Listener
  • my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?...
  • Guido
  • Spotify Legend
  • 611 Views
  • 3 replies
  • 0 likes
  • Account
  • 611 Views
  • 3 replies
  • 0 likes

Can't delete account after looking at other thread

PlanPremiumCountryIndonesiaDeviceOperating SystemAndroid & web My Question or IssueI originally sign up with my Facebook account, but now i want to unlink my Spotify with Facebook. I have asked and been replied that it is impossible to do that if i s...

  • Visitor
  • Plan Premium Country Indonesia Device Operating System Android & web   My Question or Issue I originally sign up with my Facebook account, but now i want to unlink my Spotify with F...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Got charged twice on both transactions for premium. Need help pls!

PlanPremiumCountryCanadaDeviceLaptopOperating SystemWindows 10 My Question or IssueI used my credit card on two different accounts to get premium and both were charged twice. First time this has happened so and didn't really know where to get help so...

  • Newbie
  • Plan Premium Country Canada Device Laptop Operating System Windows 10   My Question or Issue I used my credit card on two different accounts to get premium and both were charged twice....
  • Nico
  • Community Legend
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 438 Views
  • 1 replies
  • 0 likes

mobile data usage

Hello!If you know then let me know the answer, thanks.Do i use my mobile data if i am listening dowloaded songs and my wifi off and mobile data on?

  • Newbie
  • Hello! If you know then let me know the answer, thanks. Do i use my mobile data if i am listening dowloaded songs and my wifi off and mobile data on?
  • Nico
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 402 Views
  • 1 replies
  • 0 likes

Rid hacked account of bad music

My premium account was hacked in Jan 2019 by someone who loved Turkish music. Despite deleting all the playlists and songs in daily playlists it's STILL including this terrible music in weekly playlist suggestions 4 MONTHS later. I play Spotify all d...

  • Casual Listener
  • My premium account was hacked in Jan 2019 by someone who loved Turkish music. Despite deleting all the playlists and songs in daily playlists it's STILL including this terrible music in weekly playli...
  • Billy-J
  • Spotify Star
  • 777 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 777 Views
  • 1 replies
  • 0 likes

Solved!! My account has been changed.

I have not changed my email address. Please change back with Premium. Email. *snip*PlanPremiumCountryThailandDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI have not changed my email address. Please change back with Premium. ...

  • Casual Listener
  • I have not changed my email address. Please change back with Premium. Email. *snip* Plan Premium Country Thailand Device Samsung Galaxy 9 Operating System Android Oreo   My Questi...
  • Luan
  • Spotify Star
  • 1322 Views
  • 5 replies
  • 0 likes
  • Account
  • 1322 Views
  • 5 replies
  • 0 likes

Solved!! My username changed

I've temporarily closed my facebook that sync with Spotify, after that my account username changed to be "21mnkj47nobfwcqj4tc7ueebq". I cannot disconnect my facebook account to change it. I've tried to sign-out then sign-in but it seems not to work a...

  • Newbie
  • I've temporarily closed my facebook that sync with Spotify, after that my account username changed to be "21mnkj47nobfwcqj4tc7ueebq". I cannot disconnect my facebook account to ch...
  • Luan
  • Spotify Star
  • 795 Views
  • 1 replies
  • 0 likes
  • Account
  • 795 Views
  • 1 replies
  • 0 likes

Solved!! Google Mini Promotion

PlanPremiumCountryCanada My Question or IssueI recently activated my Spotify premium after previously using the Free trial months prior (were talking 4-5 months minimum) and have been on the standard app - Since Subscribing back to premium to benefit...

  • Casual Listener
  •   Plan Premium Country Canada     My Question or Issue I recently activated my Spotify premium after previously using the Free trial months prior (were talking 4-5 months minim...
  • Jᴀᴄᴋ
  • Roadie
  • 1169 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1169 Views
  • 3 replies
  • 0 likes

Solved!! Se borró el contenido de mi cuenta

DeviceiPhone 7. Operating SystemiOS 12.2 My Question or Issuese me borro todo el contenido de la cuenta... el día de ayer estaba escuchando música vía bluetooth con el auto y automáticamente saltaban los temas que escuchaba a temas musicales que desc...

  • Newbie
  •     Device iPhone 7.    Operating System iOS 12.2   My Question or Issue se me borro todo el contenido de la cuenta... el día de ayer estaba escuchando música vía bl...
  • Luan
  • Spotify Star
  • 2117 Views
  • 1 replies
  • 0 likes
  • Account
  • 2117 Views
  • 1 replies
  • 0 likes

Solved!! Account linked to facebook account which now has a different email address so cant login

Hi there, I signed up with facebook using a university email address. I since changed my facebook email address and now I cant access my spotify account anymore. How can I recover access to this account? I cant change facebook back to the old email b...

  • Newbie
  • Hi there, I signed up with facebook using a university email address. I since changed my facebook email address and now I cant access my spotify account anymore. How can I recover access to this...
  • Luan
  • Spotify Star
  • 546 Views
  • 1 replies
  • 0 likes
  • Account
  • 546 Views
  • 1 replies
  • 0 likes

I think my account was hacked. Can't login now and I think the email was changed already.

PlanFreeCountryPortugalDeviceDesktop and AndroidOperating SystemAndroid, Windows 10 My Question or IssueI've been using my account for years. And today out of nowhere it said "Your sessioon has been terminated" and now I can't login using my old pass...

  • Casual Listener
  • Plan Free Country Portugal Device Desktop and Android Operating System Android, Windows 10   My Question or Issue I've been using my account for years. And today out of nowhere it said...
  • sponkai1
  • Casual Listener
  • 480 Views
  • 1 replies
  • 0 likes
  • Account
  • 480 Views
  • 1 replies
  • 0 likes

Account Porting Query

As far as I can tell from searching these forums, if you so wish, you are able to create a new account and port over your playlists, etc, as a solution to the current inability to change your username. Assuming the above is the case, does anyone know...

  • Newbie
  • As far as I can tell from searching these forums, if you so wish, you are able to create a new account and port over your playlists, etc, as a solution to the current inability to change your usernam...
  • Bethany_Dawn
  • Community Legend
  • 720 Views
  • 1 replies
  • 1 likes
  • Account
  • 720 Views
  • 1 replies
  • 1 likes

Multiple spotify accounts

My Question or Issue Please can you help me locate multiple spotify accounts in my name Thanks Tony

  • Newbie
  •     My Question or Issue   Please can you help me locate multiple spotify accounts in my name    Thanks   Tony  
  • Bittencourt
  • Spotify Star
  • 929 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 929 Views
  • 1 replies
  • 0 likes

PS4 accessing my account even after signing out all devices and changing password

I once logged in with Spotify on a PS4 (PS4-956 is what its called on my device list) on a hotel I were staying at and forgot to log out, and a while ago I saw someone listening to music on the PS4 with my account, so I went to my account page and cl...

  • Regular
  • I once logged in with Spotify on a PS4 (PS4-956 is what its called on my device list) on a hotel I were staying at and forgot to log out, and a while ago I saw someone listening to music on the PS4 w...
  • Olliver_Aira
  • Regular
  • 821 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artista tiene álbunes que no le pertenecen.

Mi Banda CAIN solo tiene un EP OFICIAL de nombre INESTABLE, con 4 canciones: EP - INESTABLEhttps://open.spotify.com/album/2ZmOh71ToAkRLHbaZO69qN?si=YhWat7qhQuaicG2dTMG5ZA 1. Inestable2. Deseo3. Perdido4. Solo De pronto han aparecido dos álbunes nuevo...

  • Casual Listener
  • Mi Banda CAIN solo tiene un EP OFICIAL de nombre INESTABLE, con 4 canciones:   EP - INESTABLE https://open.spotify.com/album/2ZmOh71ToAkRLHbaZO69qN?si=YhWat7qhQuaicG2dTMG5ZA   1. Inest...
  • cainperu
  • Casual Listener
  • 565 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 565 Views
  • 2 replies
  • 0 likes

eBay selling Family access

PlanPremium, FamilyCountrySpain My Question or IssueThe las couple of months I've had to kick out several unknown people from my Family plan (three people yesterday). One of them have just answered today that he bought an account in eBay, resulting i...

  • Casual Listener
  • Plan Premium, Family Country Spain   My Question or Issue The las couple of months I've had to kick out several unknown people from my Family plan (three people yesterday). One of them hav...
  • Jᴀᴄᴋ
  • Roadie
  • 825 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 825 Views
  • 1 replies
  • 0 likes

Other devices using my account

PlanPremiumCountryUK Device(Samsung Galaxy 9)Operating System(Android Oreo) My Question or IssueI have had my account for almost 10 years but I have suffered from a problem that has become increasingly frequent in the last few; When I am using my acc...

  • Newbie
  • Plan Premium Country UK   Device (Samsung Galaxy 9) Operating System (Android Oreo)   My Question or Issue I have had my account for almost 10 years but I have suffered from...
  • Keanu_C
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 588 Views
  • 1 replies
  • 0 likes

Premium account - Never got the promo code email for the google home mini.

PlanPremiumCountryCanada My Question or IssueRegisterd for Premium account yesterday and the message was that I will receive an email with the google home mini discount info. Never got the promo code email. When can I expect the email?

  • Casual Listener
  •   Plan Premium Country Canada     My Question or Issue Registerd for Premium account yesterday and the message was that I will receive an email with the google home mini discou...
  • LuckyVolt
  • Casual Listener
  • 635 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 635 Views
  • 3 replies
  • 0 likes