Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80417 Views

9 replies

2 likes

Account
Login
  • 80417 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653857 Views

13 replies

4 likes

Account
  • 653857 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734303 Views

18 replies

29 likes

  • 734303 Views
  • 18 replies
  • 29 likes

Superuser Contribution Multiple devices

PlanPremiumCountry UKDeviceiPhone; Morotola Android; Heos speakerOperating SystemiOS 10; Android My Question or Issue I have an iPhone signed into Spotify and my husband has a Motorola. We generally use the account through a Heos speaker. Everything ...

Regular

Plan Premium Country  UK Device iPhone; Morotola Android; Heos speaker Operating System iOS 10; Android    My Question or Issue  I have an iPhone signed into Spotify and...

scooter69

Regular

4084 Views

11 replies

0 likes

Account
Other
Subscription
  • 4084 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Transfer music listening data to another account

My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be transferred to his new account. Is this transfer poss...

Casual Listener

My dad have been using my Spotify (premium) account for a couple years and he recently decided to register his own account. However he wants all the music he collected these years on my account be tr...

Guido

Spotify Legend

36770 Views

3 replies

2 likes

Account
  • 36770 Views
  • 3 replies
  • 2 likes

Superuser Contribution Old Profile pic from Facebook STILL on my Discover Weekly

I've already disconnected Facebook from my account months ago but I STILL see my Facebook profile picture on my Discover Weekly. I would really like this removed/fixed. Also, now that I'm thinking about it, I'm still able to "Login through facebook" ...

Casual Listener

I've already disconnected Facebook from my account months ago but I STILL see my Facebook profile picture on my Discover Weekly. I would really like this removed/fixed. Also, now that I'm thinking ab...

Guido

Spotify Legend

1101 Views

3 replies

0 likes

Account
  • 1101 Views
  • 3 replies
  • 0 likes

Favorite playlist deleting songs on its own

ever since i started a premium account my favorite playlist started deleting songs.i hade over 300 songs i 'liked' and now i have only 50. every time i add a new one the number doesnt go up, so i guess the playlist is deleting other songs.how can i f...

Casual Listener

  ever since i started a premium account my favorite playlist started deleting songs. i hade over 300 songs i 'liked' and now i have only 50. every time i add a new one the number doesnt go up...

Loxer

Community Legend

1057 Views

6 replies

0 likes

Account
Other
Premium
  • 1057 Views
  • 6 replies
  • 0 likes

Spotify name in Chinese

Hi! I'm currently a student on premium plan in Australia. I am Chinese so I have both a Chinese name and an English name. My display name and account setting are set to English since that is my first language. However, it appears that recently, my ac...

Newbie

Hi! I'm currently a student on premium plan in Australia. I am Chinese so I have both a Chinese name and an English name. My display name and account setting are set to English since that is my first...

Brunelicia

Community Legend

4016 Views

1 replies

0 likes

Account
  • 4016 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card hack?

The ONLY dealings I have in Sweden are with Spotify where my credit card information resides for monthly payments. Well, it appears as though that information is being shared with others as noted below. What steps are being taken to identify and corr...

Regular

      The ONLY dealings I have in Sweden are with Spotify where my credit card information resides for monthly payments.  Well, it appears as though that information is being s...

Katerina

Spotify Legend

2278 Views

3 replies

0 likes

Account
Security
Subscription
  • 2278 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in to Spotify for Roku with a Facebook based id

Plan: PremiumCountry: USA Device: Roku Stick I recently noticed that the Roku software for Spotify was back (it had been pulled recently while waiting on an upgrade - the old version wasnt very good). I was interested to see what the upgrades were. I...

Casual Listener

  Plan: Premium Country: USA  Device: Roku Stick     I recently noticed that the Roku software for Spotify was back (it had been pulled recently while waiting on an upg...

Guido

Spotify Legend

1734 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 1734 Views
  • 1 replies
  • 0 likes

Solved!! Lost Access To My Forum Posts

I have lost access to two of my previous posts in year 2012: http://community.spotify.com/t5/Desktop-Mac/Error-Message-Failed-to-enable-Spotify-Social/td-p/27531/page/2 http://community.spotify.com/t5/Desktop-Mac/Disconnect-from-Facebook-button-not-w...

Gig Goer

I have lost access to two of my previous posts in year 2012:   http://community.spotify.com/t5/Desktop-Mac/Error-Message-Failed-to-enable-Spotify-Social/td-p/27531/page/2   http://commu...

tomihasa

Gig Goer

886 Views

4 replies

0 likes

Account
  • 886 Views
  • 4 replies
  • 0 likes

Solved!! Want to unlink Facebook from one account and link it to my other account

Hi!A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connect my Facebook to the account I actually use? I don't ...

Newbie

Hi! A long time ago, I made a Spotify account attached to my Facebook. However, I never used it, and instead used another Spotify more. Is there any way for me to delete the other account and connec...

OneByBoo

Roadie

1098 Views

1 replies

0 likes

Account
Login
  • 1098 Views
  • 1 replies
  • 0 likes

Superuser Contribution RECENT RELEASES NOT PLAYABLE nor ADDABLE TO PLAYLIST

Plan FreeCountry PanamaDevice HP LaptopOperating SystemWindows 7 ultimate My Question or Issue I believe this started on or about 30 JANUARY where I cannot add a new release to my existing playlist, nor will it play. It appears as a ghosted song with...

Regular

Plan Free Country Panama Device HP Laptop Operating System Windows 7 ultimate   My Question or Issue   I believe this started on or about 30 JANUARY where I cannot add a new rel...

Guido

Spotify Legend

820 Views

3 replies

0 likes

Free
  • 820 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Lost email/password on account

PlanFreeCountry USDeviceiPhone 7Operating SystemiOS 12 My Question or Issue Hi, okay so I have a different spotify account that I can no longer access on any other device than my current phone because I forgot the password. I cannot recover the email...

Newbie

Plan Free Country  US Device iPhone 7 Operating System iOS 12   My Question or Issue  Hi, okay so I have a different spotify account that I can no longer access on any other ...

Alex

Spotify Legend

3003 Views

3 replies

1 likes

Account
Free
Login
Other
  • 3003 Views
  • 3 replies
  • 1 likes

Account disappeared

PlanFreeCountry Dominican RepublicDeviceIpadOperating SystemiOS My Question or Issue My dad's account disappeared, since a week ago my dad contact having issues with his spotify account, somehow it logged out( maybe and update). I told him how to log...

Newbie

Plan Free Country  Dominican Republic Device Ipad Operating System iOS   My Question or Issue  My dad's account disappeared, since a week ago my dad contact having issues wit...

Jose_M

Spotify Star

567 Views

1 replies

1 likes

Account
  • 567 Views
  • 1 replies
  • 1 likes

Reset Password email never received

I closed down an email without realizing my Spotify account was linked to it and everything went fine for 3 days. Then I got logged out and realized what happened. I revived my old Gmail and it works just fine. Now when I try to use the reset passwor...

Visitor

    I closed down an email without realizing my Spotify account was linked to it and everything went fine for 3 days. Then I got logged out and realized what happened. I revived my&n...

Jose_M

Spotify Star

895 Views

3 replies

0 likes

Login
  • 895 Views
  • 3 replies
  • 0 likes

My music is streamed from "living room speaker" and I am not in possession of this speaker.

PlanPremiumCountryMexicoDevice Samsung Galaxy 9, Windows ComputerOperating SystemAndroid Oreo, Windows 10 My Question or Issue I suddenly find my account playing on a "living room speaker", which I connected to by accident at my school through wifi (...

Newbie

Plan Premium Country Mexico Device  Samsung Galaxy 9, Windows Computer Operating System Android Oreo, Windows 10   My Question or Issue  I suddenly find my account playi...

Jose_M

Spotify Star

11162 Views

1 replies

1 likes

Account
Premium
Security
  • 11162 Views
  • 1 replies
  • 1 likes

Email to set up "device password" is not reaching my inbox

I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email to set up a PW, i checked also the "spam folder"......

Newbie

I would like to use Spotify on my samsung galaxy watch; therefore i have to set up a device pw, to login on my watch (on my phone i use my FB-account to connect with spotify); i do not get any email ...

OneByBoo

Roadie

314 Views

1 replies

0 likes

Account
Login
Premium
  • 314 Views
  • 1 replies
  • 0 likes

Unknown update of my subscription

Hey there, With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user.I have double checked my account and there have been no changes to the members in my family plan so i'm not sure ...

Newbie

Hey there,   With reference to the email screenshot attached, I received this email regarding some address confirmation of an unknown user. I have double checked my account and there have bee...

Bethany_Dawn

Community Legend

340 Views

1 replies

0 likes

Account
  • 340 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gray title problem on Spotify pc

English : Hello, my dear,For some time now I have been experiencing a problem with my Spotify applications on my PC.Before that all go for the better but now it is impossible for me to listen to certain titles. The titles are grey and not this spear....

Casual Listener

English :    Hello, my dear, For some time now I have been experiencing a problem with my Spotify applications on my PC. Before that all go for the better but now it is impossible for m...

johan_meslet

Casual Listener

5052 Views

6 replies

0 likes

Premium
  • 5052 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can´t find friends

PlanPremiumCountry Portugal Operating SystemWindows 7My Question or Issue Even with facebook connected to spotify i can´t find new friends, that just starts searching and never ends.

Casual Listener

  Plan Premium Country  Portugal   Operating System Windows 7 My Question or Issue  Even with facebook connected to spotify i can´t find new friends, that just starts sea...

Guido

Spotify Legend

742 Views

6 replies

0 likes

Account
  • 742 Views
  • 6 replies
  • 0 likes

My premium account has been hacked. All my lists have dissapeared.

I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........ PlanPremium Country ChileDevice(iPhone 6Operating System(iOS 10 My Question or Issue

Newbie

I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........  Plan Premium  Country  Chile Device (iPhone 6 Operating Sys...

Brunelicia

Community Legend

621 Views

1 replies

0 likes

Security
  • 621 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country on Edit profile page

PlanFreeCountry CanadaDevicePCOperating SystemWindows 10 My Question or Issue Cannot change country for profile, no other countries are displayed in Country list except Canada

Casual Listener

Plan Free Country  Canada Device PC Operating System Windows 10   My Question or Issue  Cannot change country for profile, no other countries are displayed in Country list ex...

Sonjio

Casual Listener

1010 Views

6 replies

0 likes

Account
  • 1010 Views
  • 6 replies
  • 0 likes